Acura of Troy is THE WORST! Major engine repair on my Integra Type S + dealership damaged my car😡 

I’ve had the two worst experiences with this dealership. It started when I bring my car to them due to an error light being on after a bodyshop did some work on my vehicle. They charged me a customary fee of $189 to assess what the issue was, and returned my car with the light off. About 20 mins later, the same light came on. I immediately called and the receptionist Cora, scheduled an appointment for me to bring it back the next day. (Quite an inconvenience given I live about 45 mins away in Downtown Detroit)… When I bring my car in the next day, I wait there for 3 hours for them to tell me “the bodyshop forgot to plug in a sensor”. “We’re just gonna charge you $200 for the labor”. Now mind you, I JUST paid $180 the DAY BEFORE for the SAME ISSUE that they failed to fix initially. We’re it not for my insurance adjuster saying “them charging you again makes no sense”, I would have paid simply to speed things along. Fast forward 3 weeks, I made another appointment because the headlight and turn signal in the bumper that the bodyshop painted were flickering (terrible body shop as well, I know). When they were able to accommodate me (no Leander car available) I dropped my car off Monday morning and heard nothing from them until Wednesday when the receptionist called and said “We don’t see anything wrong with your vehicles lights”. Much like the prior time, their tech’s completely missed the issue that was the cause of me bring my car to them. When I responded with a picture with the lights out, they said they would look at it again. This point, my car has been there THREE DAYS FOR A LIGHT. The next day they called and said that they see the problem and will fix it to the tune of $450. (Insurance was going to foot the bill but they refused to say “the damage could have been the fault of the bodyshop) so I had to come out of pocket. Now I would have replaced the bulb myself and not paid the $220 in labor they charged were it not for me dealing with my insurance company and wanting an accurate assessment. This situation prompted me to write a negative review on Google, to which an hour later I was contacted by Martin who’s a manager at Acura of Troy who told me that he was erasing all my vehicle records and saying I should never return there again. When I went to respond to him, he hung up. When I called back, he hung up in my face again. Absolute worst experience ever. Can’t believe this is a dealership’s service department. Couldn’t be more disappointed in how I was treated

You need to call Acura corporate. The most unacceptable part of this is the way you were treated by that service manager. What a complete jerk. As an Acura owner I’m extremely disappointed to see this.

Bro, I'm a tech at an Acura dealership. At first I was saying you were nitpicking or splitting hairs about the bumper. But after seeing everything, that dealership did shoddy work. If you had the illuminted A badge installed, the bumper was removed and they probably didn't install it back correctly. You should've made a big issue about your wheel as you have it on video. Don't walk away from that bro, hold them accountable. They could've changed your oil and reset the oil life as well as put the correct amount of oil in there. It's work like this that make people hate dealerships

You should 100% file a complaint with Acura corporate. That service advisor is terrible.

That was one of the most disrespectful things I’ve ever seen from a dealer. Elevate that shit as high up the corporate ladder possible. I would have lost it.

Report that guy and that dealer to corporate

Lol I don't usually get mad over videos but that service advisor got me boiling. Don't know how you stayed so calm.

Honestly, in the position you're in being the car youtube game, this is prime opportunity to put that dealership on blast. The service manager's attitude was awful. Taking a defensive approach is not the way to handle things, and as a manager, he should know that. This is one of the best cases ever to do your own work or take to a better dealership. I hope you let Honda head office know about this. Also, fitment of the front end of the ITS seems to be hit and miss, the first few batches at least. I looked a few last year and all the PWP either had gap issues or the colour was off. That clown of a service manager shouldn't be saying " oh they all come like that", that's bullshit.

10:25 "We paint the curbs" "Yeah, you gotta cover it up once you hit it" LMAAAO

That fitment is wayyyyyy off...that would totally bother me.

For the people that don't know, dealers hate warranty work because they don't get paid the same shop time or posted labor rates. If the mechanic gets flat rate, he has to do warranty work for a fraction of his normal pay. As unacceptable as it is to perform that extensive level of work on the engine and not do an oil change, everything they do that isn't by the book per the manufacturer, they're not getting paid for. A great dealership would have given you free oil changes with the purchase of the vehicle and would have done it without asking. A good dealership would have resubmitted it to Acura to cover their cost to make sure it's done. An okay dealership would have called you and told you need to pay for the oil change. A crooked dealership would blame you for the damage (every single drop off I've ever done includes a detailed walk around to verify the condition of the vehicle). An evil dealership would give you the car back almost 2 quarts low after rebuilding the head after misdiagnosing the issue and having it for 2 weeks. Wow... Nasty work

That curb rash alone... I need to get in the habit of inspecting my car after leaving it to maintenance

That guy is going to lose is job over this. Contact corporate. You have the exposure to get this resolved. The rest of us just get screwed by jerks like this. 8 miles they drove your car. Someone went on a joy ride.

This is why I'm afraid to get my " Free " oil change.

you handled that WAAAAAAAAAAY better than I would have, I envy your calmness.

You are not tripping. That body line definitely looks off.

Everyone needs to 1 star review this dealership on Google reviews and share this video on the review. Let's go gang

That’s a fucked up dealership don’t never take your car back there bro they are evil

Crazy bro. You spend all that money, on a new car and they cant even take care of you.

That is absolutely unacceptable. I would lose my shit.

As a service advisor, the service managers attitude was insane. I’m surprised they also don’t take any before pictures during check in.

That’s ridiculous man, shame on these fools. I hope this doesn’t ruin your ownership experience as a whole but keep us updated Que

Definitely take this to corporate and keep us updated. As an Acura owner, this is extremely worrying. The community would appreciate if we can get dealerships like this exposed and confronted.

That is freaking wild man. Absolutely blown away about that service manager or whoever. SMH. Man when I drop my car off, im taking a picture around my vehicle before I leave. Terrible customer service.

As a Honda tech, I’m sorry you had to go through this. And the way you were treated COMPLETELY UNACCEPTABLE. The Service Writer or Manager. Is a complete waste of space in that dealership and puts all dealers to shame. You are doing right in expressing how you feel and what you have experienced. If you haven’t already start with the survey and a google review. Rail them even on Yelp. Because to be denied wheel repair is beyond disbelief! We don’t take these situations lightly where I’m at. And personally I would have gone the extra mile and checked your oil percentage and done it for you. I do it all the time when I see people come in for let’s say. Suspensión or Brakes concerns, if they buy the service best believe I’ll throw in a free oil change because in the end of the day it’s at our disposal and cheap as hell. Plus the type of work that was done, if that tech used any brake clean around the area where your valve cover sits while it was off, best believe I’m draining that stuff out! Sorry about my rant too but I believe you deserved a better experience. And hope all gets situated!

The video still frame shows enough proof. Just look at the orientation of the valve stem for reference. No damage shown.

You handled that situation better then I could. I would call the police and make them pull video footage to prove they didn't scratch my wheels.

im losing my shit watching his, you handled it rather calmly. hope you get whats owed to you and an apology + compensation as well... dealerships have usually been garbage but this is a new low for me to see

It's on the dealer to video or photograph the condition of the car when you bring it in, absolutely insane to be that combative as a service advisor for no reason. Cars get scratched, they should just pay to fix it, no big deal, nothing to be mad about.

My personal experience with this dealership has been absolutely terrible. My '23 ASpec Intgra has been suffering from the sticky-steering issue. I was planning to wait until an actual fix was in place before going into a dealer, but when I had a check engine light for an emissions leak a few weeks later, I figured I may as well bring it up. The service department here tried to tell me that the reason my steering stuck was due to the computer being messed up by the emissions check-engine light. They completely ignored that it had been present for weeks before the engine light, and that it was still present when I returned after the light was cleared. Screw this place. I went to Jeffrey Acura in Roseville afterwards, and the service advisor there immediately knew what i was talking about, had me leave the car there to run some tests, and got a new steering rack on order. When I returned to the Roseville dealer last week I planned to ask if there was any news, but I didn't need to, THEY brought it up for me that they were still waiting for it, meanwhile it's been radio silence from Troy on the fuel filler neck that they claim will somehow fix my steering (not that I'd take it back anyway). To quote the service advisor in Roseville, "If i had a nickel for every bad thing I've heard about the Troy dealer, I could retire right now."

That’s terrible service. You have a strong complaint case with evidence. Not changing the oil or at least topping it off after a clear oil leak is wild.

Well, I know never to go here. Thanks for the update. It’s helpful for customers to know these things

Terrible and disrespectful dealership. Sorry you have to deal with this. Unacceptable.

This is why I hate taking my personal cars to dealerships, auto body shops, mechanics and valet

Acura used to be premium, but dealerships are a joke. At least Lexus still represents their products and customer care... that guy was a tool.

100 percent why you don’t go to dealerships. Join a car club and find a mechanic that owns the same car and have that person do your work period. 60k car and this runaround. This is why I don’t trust dealerships. You need to report them to Acura Corporate this is totally unacceptable they joy rided your car scraped up your rim and that advisor treated very poorly (unacceptable advisor was very defensive and rude to you). I would show this to corporate and demand full repair and compensation this is unacceptable. As far as oil changes do it yourself every 3k miles screw them. Also if you get any warranty work you need to tell them that your are documenting the miles in and if they show anything higher we are going to have a problem. Always take pictures before. Most dealership take pictures before they check in your car. make them pay for your rim.. I’m mad this is unacceptable. I never take my Corolla GR to the dealership I have a friend that’s a master tech at Toyota that does my maintenance in front of me. I’m good with handling things like this.I feel like advocating for you. Total BS

Way too keep calm man I tell you these workers everywhere are terrible nobody wants to do they job

Yo, the service guy was super defensive. Maybe he curved your wheel. I would 100% file a complaint. I bet those wheels are not cheap. And the fitment on the bumper looks terrible.

Seeing the way that service manager treat you made my blood boil. I wish nothing but the best for you comes out of this situation.

All I have to say is you have great patience and tolerance.

You can change the oil yourself at 1,500 like I did on my car. Or you can pay someone else to do it. You don't have to wait for Acura. Holy sh*t that service manager should be fired! Can't believe he blamed you and said you were hiding it. Unreal!!!! I am a lawyer but not in your area. I would take that case just for the fun of it.

Fuck that service manager. It says oil filter, oil, and the drain plug gasket. I’d go straight to corporate and send them this video, the guys customer service is absolute shit. The guy knows that they screwed up and he just doesn’t want to be held accountable for it.

This is absolutely fucking ridiculous

Does Acura realize every prospective buyer of the Integra and Type S brand has a high probability of coming across this video, eventually? Most interesting thought is the horrible marketing this video is for the Acura brand in perpetuity. As a previous Acura Integra owner in my youth, I am the target audience for this vehicle. Yet, recently, directly because of the insights learned here, found myself more attracted to and more aware of the Toyota Brand, even Honda and Subaru. Trust is my most important factor in the buying process. Trust for the reliability of the vehicle and its future servicing. Additionally, Toyota (GR), Subaru (WRX) and Civic (Type R) are still produced in Japan, which highlights the trusted contrast in reliability as I know these vehicles were made well (statistically speaking). Most serious buyers will run away from anything gimmicky, Acura certainly appears gimmicky and criminal here. The open dishonesty and lack of concern of this dealership and the corporate brand is reflective of a mindset that only cares about cost savings and cutting corners. Poor quality / workmanship and service = look elsewhere.

U know they curbed that rim when u realizes dude who’s supposed to move the car couldn’t even disengage the e-brake, that dealership is tacky u can just tell by their attitude and how they handle customers.

That curb rash was 100% fresh. The 8 miles between dropoff and pickup is bs. Some young porter was ripping on your car while it was hurt. You were surprisingly calm about the whole thing. I woulda lost my sh t!

wtf...dude that Acura service manager was a POS...Thanks for the update..Yeah a video prior to a service appointment is a great idea

Dealerships need to be very careful with who they employ because that service advisor you were dealing with was so bad he makes all of Acura look bad, I was thinking of one day adding a Type S in the garage to compliment the Type R but after watching this video I don't want to buy an Acura ever, just because I don't ever want to risk having to deal with such a low life individual like him. It was already bad seeing a brand new car leaking oil like that, then the fact that they didn't seem to want to fix it under warranty, then their shoddy workmanship with everything they touched, then to actually curbing your wheel and trying to act like you're the one that did it... They make all of Acura look bad.

Wow that’s ridiculous. Would complain to Acura corporate and never go back there. Your front bumper to fender definitely has a panel misalignment too smh

Kudos for keeping your composure. I'm going to document everything on my Type S. Hopefully Acura sees this video and reaches out to you to address these issues

Wow! Absolutely ridiculous! Shame on that Acura dealership

Curbed your wheel and placed the blame on you! Dude that is absolutely wild… props to you for keeping it together, I would’ve been LIVID. Is there any update on the wheel since you posted this vid? You definitely have a case - it’s clear as day there was no damage to the wheel from that still shot in your video.

Follow up with us on the damage of the wheel!!!

Also, another option, buy those rim protectors for aftermarket wheels and use them when you drop off for service. Sadly, we can't trust service folks all the time...

That front bumper part is actually easy to fix. Theres no clips on the body portion its just 3m tape and 1 clip near the end. You can shimmy a tool and rip the 3m tape off, realign it, replace the 3m and stick it back on the fix it. I misaligned mine when pulling off my front bumper to put my front lip on and realized you dont even have to pull that portion off.

Man this is upsetting, but props for maintaining civility. The service manager/tech probably took it out for lunch on the basis of 'checking to make sure it's not leaking' damaged it and refused to accept fault because they would likely get canned. you handled it well my man

You are a Saint Que. I can't believe you stayed so calm. The only good news I can give you is that this video was so awful, I wouldn't be surprised if Acura offers you a brand new car if they want to avoid the publicity this may bring. Is that guy Charlie LeDuff still doing those videos where he confronts terrible businesses in Detroit? You should send this to the local news.

This hits close to home for me. Brought my car in for a recall once and someone grounded something electrical and I had a permanent check engine light after that and they would never admit they did it. I haven't been to a dealer for a repair in 15 years unless I absolutely had to. I feel you with this one.

Bro that dealership sucks. People should avoid this business.

1st oil change would be at 1,500 miles if it were mine. Would not care what the dealer or book says. Oil that comes from the factory on a brand new engine should be changed early to remove break in metals. 2nd oil change would be at 3,000 miles. Then every 5-6k after that

Terrible customer service. Hate the way they handled your complaint.

I know you did an IS and this car comparison. Now compare dealer service. There is a known issue with front bumper/sagging on the IS500. I pointed it out on my 2023 and the dealer looked me straight in the eyes and said: Yeah, that's an embarrassment for Lexus. We will put the note in your file so you won't get dinged out of warranty for the complaint as it's a known issue but they have not received and TSB for it (ie: no fix in the near future but we don't want to bone your for it). I know there are some online fixes for it, but it seems to be that that fix will put a lot of stress on the section of the bumper where it joins the fender....so I decided to wait for a Lexus fix. Also, they offer a free car wash with every service but warn it is not touchless and ask to verify if I want it or not for this reason....just class. I have heard rumor that Honda quality is sliding a bit...looks true.

Man that is terrible Que. That’s it, I’m coming out!

I am sorry this happened to you. I too had a bad experience with a manager at a Acura dealership. He insulted me for not accepting a lease offer even though I told him a few times I simply wanted a quote that day and no deal. I ended up with an Acura, but from a different dealership!

You should give a call to Acura USA and share your experience that you had with this dealership maybe you can even send the video to them. I don’t know how you could be so calm listening to all that bullshit service manager was telling you. I bet you if you did that to their loaner vehicle ( if they even offered one) they would charge you way over what the fix would cost.

That dealership is messed up. Props to you for handing it so cool.

I sent a link to Jon Rivers. Lets see if he responds. This is the guy responsible of making the Integra S possible in Acura. I have exactly the same oil leak. Just took it yesterday to the dealer. They put in some dye in the oil to pin point the source of the leak in the vacuum pump area. Got the car back and will return in a week. You gave me a good tip for taking a video of the exterior before handling the keys.

The fitment/alignment on the front bumper is a manufacturing QC issue. I had the same issue on mine. They ended up replacing the entire front bumper for me to finally get it to align properly since it was warped a little.

You took two snacks? Damn, you're an outlaw. 🤣

I was taking my 4Runner to a big family Toyota dealership for oil changes and tire rotations for a while. The first time I went for my appointment, they didn’t charge me “because we took longer than expected”. I was shocked and pleased and went back there for more services. Every time I had an appointment, and the wait times got longer and longer. 3+ hours for an oil change and rotation. I eventually gave up on them and went back to my favorite small independent oil change shop and local Discount Tire. I always received great service from both of them and spent less time waiting even though the places were not near one another.

They must got some rookies at that dealership. Soon as I saw you put the camera to your tire I could see that curb rash and yeah the front bumper thing does look off to me. Edit: WOOW they trying to play you. Smh. I had made this comment a second too early. Need to finish your vids first lol

I started watching your videos about 3-4 months ago, and to be honest you are very thorough it appears in most things you do. As someone that is considering a Acura Integra Type S for their next vehicle this is flat out discouraging. I live in the NY area and the mark-ups are insane! If maintenance for the integra is going to be this much of a hassle I might just pass altogether smh. It’s ridiculous man, I hope things get straightened out for you.

THIS LOOKS LIKE A PRANK VIDEO FROM HOW CRAZY THAT GUY WAS ACTING !!! SELL THAT MF ACURA DOESNT DESERVE YOUR MONEY

My mom’s 2017 MDX was hit in 2020. Our experience with Gilman Acura in Spring, TX was terrible. On Acuras part, we had to wait 2 years for parts to arrive. Seatbelt sensors and modules. The dealership tried to sell my parents a new vehicle and would always treat them as if they were “bothering” them. I already dislike new vehicles but I’d rather deal with bad auto repair shops than dealerships and warranties

Your front end has bigger gaps than someone that has never brushed their teeth!

Bro respect for keeping your composure I would have lost it with the way that service manager was treating you 🤬 Dealerships need to stop their BS!

Boycott Acura of Troy

Whenever I pick up a rental car, they take their own video but I also take my own video since I got blamed before that I caused the crack in their windshield. Thankfully, I was taking picture of the odometer when I did not noticed that I got the same crack in the frame of my picture before leaving the rental place. Since then, I take video of my car before I hand it to them, then once they hand my car back to me after the service, I do a full circle inspection before I even get inside my car to drive off. I was planning to get an Acura Integra but heard about alignment panel problems so I went to get a 2024 wrx tr instead. Fully assembled and made in Japan.

IMO Japanese Honda/Acura are better built .

I can't believe how calm you were! I am new to Acura and have taken my car there twice. Thank you for posting this! I have some work that needs to be done. They quoted me $2000. I won't be back to this dealership because of this video! Nobody should have been treated that way!

Customer service... non-existent.

It’s easy. Take a picture of your wheel from the same angle that was shown in still image you used when dropping it off. Keep the valve stem in same place as well and see if you can see the damage from picture to picture

Wow that's a SHITTY dealership. Curbed the wheel. Left the car low on oil. How they heck do you fix an oil leak without at least doing a drian and fill. That has to be the worst Acura dealership ever. Make sure you leave them a Google review and complete their service survey.

Honda planet y'all doing it right. Been a bit of years since my Honda's been serviced but you all time to bring the kids by.

Wow bro. Tht service advisor needs to be held accountable, he handled tht situation very weird. It’ll work out bro. Sending Blessings 🙏🏾

We need a update on that response from Acura when you escalated

for that panel being misaligned, they didn't put it back on the right way (which is pretty obvious). I just had ppf put on my its and mine looked the exact same after they put everything back together just slightly less worse than how's yours looks. They have to slide the panel clips (top and bottom) under its slot at the same time. will take a little bit of a push to slide both in going from top to bottom. Here, it looks like the top clip is sitting on top of the slot (just like how mine was) so thats why its sticking out like a sore thumb, pretty easy fix.

I had the same issue with one of my vehicles with the curb rash. I had it serviced, noticed a curb rash on my wheels that I know wasn't there before I dropped it off and the dealership got mad at me for accusing them of doing it. This was 2 years ago, and I've gotten in the habit of taking pictures of my car before dropping it off. I've also stopped going to that dealership that curbed my wheel since they didn't want to take responsibility. I hope you get a better outcome then me!

Bro that manager had me angry. Sorry yo I had to go through that man smh

This a a calm man...Respect !!!

Lexus and Toyota for LIFE dude!! Excellent cars and excellent service, when I ever need them.

I worked at an Acura dealership as an intern. They treated me horribly and used me as a coworker. I couldn't imagine bringing my car in to an acura dealership for service as a customer. Dealerships think they are saving money by blaming customers when damage is done and trying to do a half a** job on everything, but the truth always comes out in the end.

That is one sleazy dealer rep. He's basically telling the customer is lying. You are one very patience man.

I had a similar experience with Toyota of Grapevine Texas with my 21 Toyota Supra. My car was paid off still under warranty and I wanted a quote for a parking sensor malfunction and the 2nd of my 3 free oil changes. From the moment I pulled in I was treated like a criminal. I had cosmetic modifications on the car and it was lowered. The HKS sticker on the rear window was a point of contention suggesting that the engine had been modified despite me showing that nothing had been done under the hood. I came back without an outlandish quote for the parking sensors and simply informed me that they had given me the oil change. Flash forward I my oil levels were low so instead of going back to that dealership I took the car to Valvoline. They informed me that they didn’t have the correct oil filter so they offered to top me off which I agreed to and I left. Two weeks later I see oil in my driveway, not good. Took the car to Toyota of Plano, and they confirmed my oil pan had been cracked due to over torquing of my screws past factory specifications and the leak took a while to show because the pan liner was acting like a sponge absorbing all of the oil. Grapevine refused to take responsibility. The repair cost me 3,000 dollars and 3 months with no car. Shit was a nightmare, on the opposite side of side my Wife drives a Mercedes and while the service prices aren’t cheap it’s always done properly and I deal with the same service rep every time. Guy is a G, polite no bullshit, and since he knows I am a car guy we always gives us the nicest loaner he can.

Wow, unbelievable. You're handling it exceptionally well. Sorry you have to go through this crap.... dealerships are the worst. Who talks to a customer like that?

It's in the middle of the 2nd and 3rd spoke to the counter clockwise of the valve stem. You have a crystal clear shot of the wheel at that point in the parking lot before you dropped it off.

You need to teach some classes on how the hell you stayed so calm during that whole interaction. My heart was racing and I could feel my blood pressure rising and it’s not even my car! Shout out to you for keeping your cool. Hope it all got taken care of.

As a former Acura tech, this is unacceptable. The problem in the industry is all they want to do is "patch work" in order to get the customers out at the lowest cost. Unfortunately these dealerships don't hold themselves to a higher standard anymore. Techs don't get paid fairly so they do half a** work. It's a shame.

This is why i always do a walk around anytime I leave my car somewhere.

I’ve had a similar warranty experience at Acura of Burlingame. It’s such a bad feeling like they are just trying to avoid warranty work and deflecting. Never bought another Acura because of that experience.