I hope you’re able to grow it out for her. I do Sisterlocks but n California, I have a client dealing with the same issue, I referred her to a trichologist/dermatologist, I’m not a cosmetologist as you are, but definitely knew it was out of my scope, she’s been getting treatment since then. That’s interesting when she said, perhaps it came from getting her hair braided I do know it could be too tight…….or possibly the chemicals in the braiding hair, what do you think? I’m glad to see a lot of our black women are turning to natural now.