Always Read the Fine Print on Turo! 

Not in a million years could I be bothered to do all that crap...

You've mastered the art of sounding super polite while still looking highly displeased. Beautiful.

You're in Atlanta, why not just borrow a Lambo from Ed Bolian?!

“I’m not a fine print type of guy “ ..... owned an exotic car rental business .....

I'm starting to think that Turo is not as conviniet as it is advertised....

Just what I always wanted to rent, a 91,000 mile Nissan for $100+.

Wow this guy is shady as it gets. That's a one star review for sure.

Take pictures to get the code for the key? Pay for the parking? Lol nope.

You rented a cheap car next time rent a supercar to see if it's worth it

Great video! Turo is a lot like Airbnb. In that Your experience is totally dependent on the host. A good host would have been a better experience.

Douglas DeMuro scammed us all with his charm

For someone who doesn’t like turo, u sure do use turo a lot

Newish eco box with rolling windows and has 95000miles??? This has to be the worst rental on earth...

I used Turo in Miami. Had a great time. Spend $150 a day for a bmw 650 drop top. It was fine for me

People. Need to be careful with turo. Make sure you check all the tires and do a good walk around take videos and pictures of everything. Alot of these safety things can be overlooked like tires and brakes when people rent cars for a quick buck and have little to lose.

You: "Instead of using a real car rental service im going to use a shit one" Also you: "omg I can't believe how shit this car rental is"

So your telling me you rented a car right and didn’t bother to read how how many miles or the 8 sentence description

6:47 that look of disgust when Rob uses a coupon for the first time ever. You could see him dying inside as he fell lower on societal rankings.

Today Mr speagetti talk about people who don't read the cooking book

The last car I rented from Alamo had 850 miles on it, a full tank of gas, XM radio, heated seats and cost $24 per day..Why would you rent that POS from Mr Sketchy?...

I saw a Hellcat for $450/day. I was blown away because most hellcats are $800/day. I checked out the ad, and somewhere at the end it said "Black key only" $450/day for a half ass hellcat, yea right lol

I rented a 991.2 in Germany on Turo and could not have been more pleased with my experience. It was a group of car enthusiasts that rent cool cars on the side for some cash. We made a couple of friends out of the rental and would not hesitate to go back to rent again. I could see how it could have gone sideways though..

I was strongly considering Turo for my 1 day business trips until I saw this video. What a complete nightmare.

I rented for a year in Atlanta. It was fun. Keep in mind, Turo is like Grubhub. You order food from there but if you want a high quality burger, you can order a gourmet burger or McDonald’s. It’s all from Grubhub, or in our case Turo, but be careful who you rent from. When I rent from Atlanta airport I would deliver the car to the regular parking lot (hourly rate) and make sure not to let the car sit there more than 2 hours so the customer doesn’t pay more than $6 (I mentioned this in the SHORT description of vehicle) if the customer complained or rented the car for over a week I would reimburse the parking fee. Customer satisfaction is what’s most important. I took all the pictures necessary before hand so if the customer wanted to take additional pictures it’s all optional, not necessary since I covered all angles and photos are time stamped. I cleaned and vacuumed after every use. I had copies of latest dealership maintenance records and their 40 point inspection report in the glovebox. I provided a lockbox for convenience (Turo requires a picture/selfie of person holding license next to face and 1 photo of just license.) DONT ORDER THE CHEAPEST! Order the ones with the MOST positive reviews. Note, that some cars have little or no reviews. Check their profile, sometimes they have other vehicles with hundreds of 5 star reviews and they just happen to add a new vehicle.

Steering wheel shake is due to the 2 missing lugnuts

Today rob spaghetti didnt read the recipe before beginning to cook his fettuccine alfredo.

Thank you Rob, I don't have to make the mistakes you have and I appreciate that.

I’ve rented a car from traditional companies many times. Enterprise in SFO, and Surfside, FL (near Miami), Avis in Orange County, CA, Sixt in Israel, and Alamo in Cancun, Mexico. When people say “hassle” and dealing with people at the rental counter, I have no idea what they are talking about. Each time I went I got my car no problem. Filled out the papers, swiped my card and was done with it. No more than 10 minutes. Am I missing something?

Dear God. Screw that, I’ll just get a traditional rental car.

Lol looks like u found the most complicated one . It’s usually meet up get the keys from the owner and go .Nothin else

Hi Rob, Shameless plug: I run an all electric car rental company in The Bahamas (i've watched you for years and always feel a bit happy when you tell us stories about your honeymoon in The Bahamas), and our vehicles are listed on Turo as well as locally. If you ever come to Nassau again, I promise that you'll get the best experience ever. All of our vehicles are true curbside pickup at the airport (AND we pay for the airport parking fees). Our vehicles are also immaculately maintained (and have WAY less than 92k miles on the clock). Keep up the good content! Your insight into the rental business has helped and motivated me to start my own! Best, Benjamin.

The videos as of recent have been top tier. Keeping it interesting while switching it up. When youtubers change their content I rarely check back in. This is the exception!

i got a turo ad on this vid lol

I had a 2018 Corolla in Orlando for $32 a day from enterprise. Car had 7000 miles on it and was spotless. This looks like a huge pain in the ass and a waste of time

I paid way less for way more in Los Angeles! 2018 Mini Cooper S loaded for $35 a day with Insurance! No other rental companies could come close!!

Wow. Thanks for showing us the other side of Turo that I haven’t seen.

Unexpected Harry Potter 👍

When I rented a Tesla on Turo in Las Vegas it was an awesome experience. Read the persons reviews before you rent their car.

The few times I've used turo, I have been very pleased. I've always communicated with the owners several times leading up to the rental, and I would never use someone with less than a 5 star review. I just payed less than $100/day for a 2019 charger scat-pack. Everything was flawless and easy. Just beware of scammers renting crap cars. It's not hard to weed them out.

I can tell that you're super pissed in calm manner. Bravo.

The say a smart person learns from their mistakes, but I'd say that a wise person will learn from other's mistakes. Thanks for giving us wisdom Rob!😄

I’ve always had good experiences, it’s your driver. One star his ass

Rob.... Hotwire hot rate car for regular airport cars...turo for anything unique or special.

It literally makes no sense to rent a "cheap" car from Turo when the prices are cheaper from conventional rental companies

Rob: did the owner attempt to charge you for any of the damages?

If you travel, I recommend signing up for emeralds club (national car rental). You don't have to "interact" with anyone and you pay 60-75 dollars a day.

I think renting the average $55 sub-compact isn't what Turo is meant for. The reality is, the people that are renting the cheap cars are usually people, like you, who don't read the fine print. I would say most people that I know who use Turo usually use it to rent cars that you wouldn't be able to rent from the airport. To play equally here, it's 2019 and I think you're being obstinate toward the rental car companies. I rented cars on a weekly basis for my old job, and if you rent from National, you bypass the counter, essentially pick any car you want, and you never have to talk to a person except at the exit gate. And, National's selection is pretty awesome, although it does depend on the airport. I usually paid $70-80 a day with taxes, and to be able to rent a loaded Grand Cherokee or Mustang for the Elantra price is well worth doing a quick sign up for their rewards program. Also, I'm a Turo host. I rent out my F30 335i. I keep it at my house most of the time. but, I do offer two different airport services: one that's *actual* curbside pickup, where I meet the customer and then just take a Lyft home. I also offer what I call the 'unattended pickup' where I use a lockbox like this guy has. I keep a pre-paid parking card in the visor and you just swipe it to exit. Either way though, you're expecting way too much if you think you're going to have a smooth experience renting a Versa on Turo lol

I have used turo in the past and in my experience it is very mixed. YES you do have to read everything, it is a common sense thing. You do rent turo for the price not the convenience. I rented once a big pickup truck to move a u-haul trailer ( that was the cheapest option for me ) and then some day I rented a 19usd car when I had to leave my car with the mechanic for a few days. When I went to Denver I was looking for an AWD, with rental cars they were asking 100usd a day for any 4x4 or awd car. In turo I got a nice SUV with AWD for 49 bucks a day.

Why was that check-in process hilarious lmoaoooooo

Thanks for sharing your vast car related knowledge with the rest of us normal folk who will seldomly go through your experiences, but if we do, we know what to expect!

Thanks Rob! Was thinking of picking up a Turo from the airport awhile ago but decided against it until somebody post a "true experience" video. This review info is superb! I'm sticking with my Hertz....

I used turo in Southern California a few weeks ago for a one day rental on a C7 corvette. Wasn’t ran by a janky “rental company”, it was his actual car. Didn’t have a single issue with the process, the guy took care of all the pictures. Just showed up, got the keys and left. Same for the drop off process. I do agree with rob that you HAVE to book the car before having any sort of contact with the people. No way of asking any questions.

Turo is a horrible replacement for a rental car company if you’re on a time sensitive travel itinerary (i.e. business or schedule bound Vacation). Turo is good for test driving a car over a weekend if you’re considering a purchase/lease. Want to know how a Tesla Model 3 drives for more than just a short circuit; rent for a few days. That’s how I use it. Quickly realized that I prefer the Chevy Colorado over a Toyota Tacoma with respect to power, interior, & comfort - that’s Turo’s niche.

I used Turo in SF. Went to the guys house, took some pictures of the car and went on our way. It was a hybrid rav4 and was great. When we dropped it off we even got some money taken off the final amount because we were early. Turo is better if you're not picking it up from the airport. Also, just click the button and scroll down a bit, it can save you some trouble.

nice ringtone rob still in the 00s

I just used Turo last weekend to rent an awesome 2018 Q50 RedSport....i did not experience any of this. Mark met me and my girlfriend at the airport...curbside and did the check-in process for me as I got there and notified me of some prior damage to the front bumper. Gave me the keys and told me to just be careful not to curb the wheels....4 days later returned the car full of fuel and clean. paid for the additional toll fares and that was that a 5-star review for me. Its all on the host you rent from that determines the experience. This was in Ft Lauderdale at that. and rate was 68 per day.

The conventional rent-a-car companies are plenty convenient.. Unless looking for something very specific to drive why book with turo?

Today Mr. Spaghetti was on top of the meatball and recorded a work of art. I appreciate this because I was so salty, just empathizing with every new, spicy, kick in the meatballs, I could only see marinara sauce and I was ready to toss my horrible pasta rental, but it wasn't my pasta, wasn't my money, it wasn't my time. It was only about 4 minutes of my time (I watch on 2x speed and paused a little after 8 minutes), but that's why it's art! It was horrible, horrible journey that I didn't want to experience, and I will remember... I've probably spent 4 minutes just typing this comment, it's worth it. Rob spent a lot more than 8 minutes with this for the sake our collective memory.

Maybe they should have called turdo. Thanks for the heads up.

What site did you use to value the car? I need something a little better than KBB. Thanks Rob

You get what you pay for. What did you think you would get for $27/day?

Wow, sorry you had to go through all that. I am a host on Turo at Orlando international MCO. I do free pickups from curbside arrival airlines. Once you are picked up I hand you off with the keys in a near by parking lot after both parties look over the vehicle. I also don't charge arm and a leg. Most of the times I complete with older vehicles prices because I'd rather rent my vehicles out more days out of the weeks then site and wait till it gets a bite from a high price rental. Customer service is my number one goal. Because I've owned business in the past and what makes my business stand out is customer satisfaction.

No 1200bhp Mustang this time?

You paid what you get brotha. I'm a host on Turo and when people choose curbside it's literally curbside. I go, drop off curbside, most of literally as they walk out and it's that easy. Top Turo hosts keep cars clean and in tip top shape and will give you a great experience because all top Turo hosts want the platform to work.

Lol Turo is watching... I got a Turo ad on this video .😂

I just started to be a host about a month ago .I have four cars myself. I meet every single renter and hand them the keys. And for a small fee I’ll even pick them up at the terminal and drop them off. these kind of Turo hosts give Turo a bad name.

So how much did you 'save' renting this POS? Also, with all these Turo fails, why are you _still_ using the service?! LOL

I only used Turo once because the rental agencies were all out of convertibles. The car I got from Turo had 150K miles and tons of small issues. Pickup and drop off was annoying like Robs experience. Drop off was at LAX and I had to find parking while already being late for my flight lol When I used real agencies I rent cars with 5-10K on the meter that look and drive brand new with pickup and drop off inside the airport. Only reason to use turo is if the agency literaly doesnt have the car you want. Wich is very rare.

today mr spaghetti man tries to convince us to rent his Lamborghinis instead of $27/day toro cars

One of my best car rentals ever was through Turo when I got a Porsche Boxster during my time in Vegas a few weeks ago. I had the option of reserving a Mercedes SLK from Hertz. With Turo, the total price was right around $550, while with Hertz the Benz would've been over $1,000. That being said, I would always rent through Hertz if I am just doing econo-box cars.

Lol I will never use turo, never heard of someone having a positive experience

As a consumer, i think turo is giving us a great option over an monopoly of renting companies. i paid $600 for 4days trip with a rental company most of that money was surprise to me. just to give you an idea i booked a car which was $39 for a day. how in the world i ended up paying $600, they made me pay more right before starting my trip when i had no other choice in strange city. So bravo to start ups like this. brings back value to only component that really matters in flourishing economy "Consumer".

Cheapest rich guy I know...

I used turo in Hawaii and it turned out great. Did my homework. Found a highly reviewed renter and it saved me 400 bucks.

I had a great experience with Turo in LA I got a Camaro ZL1. They took all the pictures an did everything. Maybe the quality of car you rent has something to do with your experience.

There was a Turo ad on this video that literally said, “No shuttle rides, no wondering a parking lot, face to face contact with the person”. Lmao

While not exactly fun times for you, this experience shared with us is extremely appreciated! Does Turo not vet these cars?

I rent out my car on turo. Your experience is something I would never allow. I have my gf follow me to the passenger pick up in my other car and we drop it off like you were being picked up by family. One customer was hit in a parking lot, the door was slightly damaged but 100% functional(didn’t have to pull hard to open or slam it close) but I gave everyone that had it already rented a 5 dollar a day discount off their original price.

I just got a Turo ad before watching this video... LMAO

I rented Turo 2 weeks ago. Overall great process, I got to drive a stick shift 2007 mustang. Turo is the only way to rent a stick shift. Now there was a big drawback. It was my first time and I did not know that I should take pictures after I dropped it off to prove that it was not damaged. Now it had some slight grooves in the bumper and they tried to pin it on me. Now I told them that they did not know the car was hit by someone else in the hours between when I returned it and the owner took the pictures. So I was intimately was not charged the 511$ for the damage (175$ of which was appraisal and processing fees). Now I paid 25$ a day for a mustang which is super good compared to rental car company. Now what this guy is dealing with is not what he is supposed to. You should never pay for parking and he could have easily filed a complaint (of condition of the car and parking) with Turo and getting a full refund. Also it was this guys fault for renting and old peice of crap car. It tells him the year of the car and he could see all the pictures before hand.

I normally don’t comment but I’ve had nothing but great experience with Turo

Its never this complicated. I used this system 3x. You meet the person, take pics, hop in and pull off. I even had someone leave the key under the carmat so I could just hop in and drive off.

Hey Rob out of curiosity what is the legality of a gypsy operation like this?

We recently gave Turo a whirl. Wish we didn't try to cut corners with the budget and quality of a rental car. Thought we were getting a good deal but at the end of the day, it cost us more (way more) than using a regular rental car company. We purchased the curbside delivery/pick-up, cleaning service, insurance as well as leaving it for Turo to fill up when we delivered it. This was the only down buzz of our entire trip. Had to find the car in a parking garage after a 10 hr flight and not knowing our way around. Had a slight accident whilst dropping off the car at the end of our journey, at the airport, trying to find the parking garage. Popped a tyre and scraped the tyre well. Maximum USD$100 to purchase a new tyre and the damage was nominal on the car. Owner assured us that it would be fine and probably covered by insurance anyway. Arrive back to NZ and a week later, we receive a huge bill for USD$2500+ and after one reply to them, contesting the invoice and asking for a receipt for repairs/estimates to have it done - they wrote back and said that "Due to lack of communication, they have forward our case to FEDCHEX and we must deal with them from now on..." During the time we had the car, the horn kept going off every time we tried to start the engine. The moral of the story: Don't cut corners on quality. It's not worth it.

Rob, you are THE fine print guy! Haha cheers mate

I'm a Turo host, and I assure you, they do in fact care. You have to report issues with vehicles to their CSRs and they will flag a vehicle until it *is* inspected by and ASE certified mechanic.

I got a 2019 Dodge Charger R/T rental from enterprise with 1000 miles for $35 a day and it took about 15 mins.

Ugh, what headaches! The mustang didn't seem like such a bad deal even with 650hp, but a banged up Versa? Thanks for saving us a bunch of trouble Rob.

To be honest with you? I rather just get a rental from hertz and pay for insurance and move on with my vacation.

It all depends on the host! Plus turo offers free cancellation if it’s more than 24 hours so you can alway book and ask if it’s curbside delivery... I only do curbside but I can see how it can get kind of difficult if the host has too many cars.

So you're totally gonna track that car right?

Basic rental cars really don't make much sense with turo, like I flew into Atlanta on Monday and went to the national garage and got a 2019 Toyota Tacoma TRD 4x4 for the week. It was washed, interior cleaned out and had a full tank of gas, for the same price on turo I could get a 2008 PT cruiser. When you get to the cars that are in the $60-100 a day range then you can find some good deals on interesting cars, but if you need the cheapest thing to get around when traveling probably best to stick to regular rental car companies in my opinion.

This guy has a serious shady bowl of Spaghetti Running it out of a park n fly

HELL no. Thank you so much for posting this. I was so close to signing up for one of these on a trip next week.

Why do you do this to yourself. Just get it from the rental agency.

Hey Rob not to make this a long comment but you’re right completely on the house experience. Every house has a different way of doing things and unfortunately curbside delivery is it is illegal and even doing most business on the airports we can get fined for. Some of us to figure out a creative ways to do it and if you ever rented in Arizona I would love to show you how we do it the different ways for TURO And at least show you the good things about it! Would also love to help you pick someone’s brain that’s been doing this for a couple years now and I don’t even rent anything nicer than a 2011 Audi. The invite is open!

isnt turo for like renting a lambo for a rap video? you dont rent a car you would drive!

Turo is a steal for the expensive cars. But as Mr Spaghetti just proved, there’s no way an individual can outperform a mass market supplier when it comes to car rental service.

Doug has uninvited you to his spaghetti dinner party, which cost him a lot of meatballs.

Hey Rob, I personally am a host on Turo, and I have to say I agree with you that in the case of cheaper "budget oriented" cars, I think it's pretty easy to get hosed on the price. However, I think that on somewhat higher end cars, it can definitely be cheaper. In my case, I rent out a 2015 Mustang convertible in San Diego, which is the only car I have listed on Turo (however I'm considering adding a second car based on my success so far with the mustang). I've actually done a cost comparison vs. the same car through Budget. This is all assuming no extra insurance is added when someone rents a car. As a 21yo, it would cost $490 ($390 for renters 25+) for a 4 day (mon-fri) trip via Budget, vs. $315 for the same amount of time with my car, which I always park as close to the terminal as possible, and will sometimes even do curbside dropoff as a "bonus". In San Diego you actually do have to take a shuttle to get to the rental car agencies. That's a $175 cost savings best case, and $75 worst case. Also to note, that's with airport delivery, which I charge an extra $95 for. If someone wanted to pick up the car at my house 30 min north of the airport, they could rent the car for $220 for that same period of time. Granted, my car is likely not as new as one from the rental agency, and it's also got a few dings and scratches on the bumpers and such, but it also comes at a significant cost savings vs the big brand rental companies, especially for "underage" renters. I suppose it all boils down to what those things are worth to the customer renting the car, so far, it hasn't slowed me down. I have to disagree on the whole "fine print" thing. I could clearly see in your video that all of the information about picking up the car was right there in the car's description, hardly "fine print" IMO. I personally think that there is at least a little bit of responsibility on the renter to at least read the one or two paragraphs explaining the circumstances on how to pick up/drop off the car, what the features of the car are, etc. It is meant to be a different experience than traditional car rentals is it not? In my case, I always try to communicate everything as much as possible with any guests that I have, and make sure that they understand how the process works. I also do my own pre and post trip inspections on every trip to make sure the car is clean, full of gas, and that there isn't any new damage. As an aside, from a host's point of view, just this month for March, I've had over 90% utilization on the car, and have always gotten 5 star reviews for every trip in the 3 months I've had the car posted. My gross revenue will be over $1000, and should be going up to $1200-1300 from here as I've raised my pricing. Not bad for a car that I only owe $275 a month on...