Another LUFTHANSA DISASTER? Is "EuroBusiness" Class worth it? 

Sorry Josh. Your screenshot clearly shows "Lounge access (where available)". That "where available" is their "get out of jail free card" here. Yes, they should be giving vouchers to J Class but they won't as they've pushed the responsibility back on you to check whether there are lounges at the airport you're from which you're departing to determine whether J is the right price from that departure point. (Edit) I've seen this for so many J Class fares with most providers around the world. It's most often used where the carrier isn't flying to an airport where they have a company lounge. This gives them the extra out if their contract lounge provider refuses access due to capacity.

I generally agree with the Lounge Access thing. However it DID say "Lounge (where available)" in the screenshot you showed.

If you are sold and paid for lounge access they are on the hook for it. If there isn't a Lufthansa lounge they should establish reciprocal arrangements.

If you book a trip on a European airline in business class in a short or medium haul flight you gotta expect a Eurobusiness class. Same goes for British Airways, KLM Air France or SAS. Most people flying in Business class have onward flights on widebodies and just get treated a little bit better on their short connecting flight. That’s like booking first class in the US and expecting lounge access and champagne. Business class in Europe is more of a premium economy with included food, more legroom, a blocked middle seat and (usually) lounge access. Those airlines that offer a “real” C have other markets. SATA uses their planes for long flights to the US and Canada. TAP also sometimes offers a real business class in their A21Ns, but those planes primarily fly low demand routes to South America. Turkish Airlines also offers an actual C, but they compete in the middle eastern market on flights between Europe and Asia/Africa with Qatar, Emirates and Etihad, so they have to adopt to their rivals. If you choose to pay triple the price for a flight in C with a European airline without a connecting flight, it’s kind of your fault as you especially as a regular traveler should be well aware of what you get.

I used to be a most loyal Lufthansa customer, a 3-star Senator. Unfortunately LH elected to no longer service most routes in Europe and passed them to affiliates. Service is usually below average while prices are higher. These days I avoid LH when possible.

You changed the MUSIC! Thank you for taking my advice. This sounds so much more relaxing, and a lot more professional! Also love the sunglasses.

Well it does say on the ticket lounge access where available so it does say you might not get lounge access

It used to be the same with Aer Lingus. I'd occasionally get booked on the Cork Birmingham business class when the standard was booked out and guess what the only difference was a curtain between those that had been fleeced and those that hadn't

LH had first class on B737s with fixed 2-2 seating and A300-600s with bigger seats... back in the late 1980s and it was often empty... so that was 30!+ years ago!! Perhaps introduce 3 rows of fixed first class? (!),I was a regular on the London -Fra and onwards then..

In fairness like most say it denotes "where available" so it probably would then come down to if ticket cost calculations included lounge for this flight. Don't recall if you did a US domestic series but I'm pretty sure if you did or do you'd change your tone on Euro business.

It says when you book the ticket"lounge access were availible". So its a bingo if you are lucky or not

Usually it does not make any sense to book Lufthansa in Europe in business class but sometimes the fare is about the same as in the economy. Then you get fast track and lounge access (if available). In plane it is quite disappointing and last time the food smelled like it was spoiled.But I think in general business class in the European Union isn't so great...

I would say a voucher is a reasonable alternative. During Covid, at least on KLM, they provided me a voucher at the check-in counter of smaller airports in which the lounge hadn't been reopened

Where did you hide the broccoli?

Well, concerning the lounges, SAS is the same when flying from Helsinki: lounge (where available), but they don't have any contract with either the Finnair or the Aspire (while LH actually does offer access to Aspire in business). I assume, the 'where available' line doesn't make them liable for anything.

I flew on a Lufthansa A321neo from Frankfurt to Cairo, a flight that's over 3 hours. Like this flight they didn't have WiFi or any streaming service. It's part of their now well-known cost cutting. For an airline that wants to be seen as premium, they're becoming less and less premium.

I regularly fly Swiss from Zurich ZRH go Lamezia SUF, outgoing i book Business as i get a Lounge Access and a more hassle free checking, but my return flight is always Eco, as in SUF there’s no Lounge and not a Voucher for any Restaurant and the checking is done by the same two desk and the Only benefit is, you can skip a part of the Line. I maybe would consider to buy Business both ways if they were offering a Restaurant voucher

Legroom is not the same as in Economy. The first rows have more legroom than the aft cabin. If business class is very small though, the first rows in economy will have more legroom than the standard economy class seat. On the 320 this refers to the first 12 rows, if I remember correctly.

Why Latehansa when in the end it was an „on-time-departure“?

We flew twice with lufthansa business class from England, Manchester to Singapore during covid , once via Munich then second time Frankfurt , on both occasions we got to experienced the disorderly and disorganised checking in and boarding processes, from the airport staff to the cabin crew. Getting on the transfer bus to the plane , first on last off, what a joke, on one of these flights the cabin crew we had were not very attentive or even approachable , some barely smiled at all, on this one occasion i made a mistake of dropping my phone down the side of the chair and had to call/buzz one of them , well i think it was too much for this particular woman, tut tut sound came out and a stern stare of disbelief , no smiles, no how can i be of service, i got off my chair quick , she delved straight in and got the phone out after a few minutes and handed it to me and then walked away without saying anything as in disgust , these things happen all the time don’t they? Where and how do they train their cabin crew , the military? We won’t fly Lufthansa again after the second time , we’ve learnt our lesson. "Vorsprung durch Technik" it is not people , far far from it . We now fly Swissair , definitely 110% better, greeting , service, approach. I dare say Asian and middle Eastern Airlines have got that edge on cabin crew training and technique over European Airlines. Anyway if you got options , Don’t bother with Lufthansa, pick anybody but them. No its NOT WORTH IT.

In contrast to intercontinental flights, where the seat is the main advantage, in domestic euro flights, you pay for the add-ons. Which are lounge, priority security and check-in. Plus inflight food. Seat is the same, so no advantage. If something is missing, you should be eligible for some kind of compensation. As easy as that.

I totally agree with you regarding the issue of handing out food vouchers where there is no available lounge access - I personally think that this would never happen ? Well from Lufthansa definitely not.

I fly several times per year with Lufthansa Business inside Europe. So here are some remarks: 1 - Lufthansa is usually not in charge of the check-in or other organisational procedures in airports, especially not outside of Germany. So the complaint that there were no "priority lines" at the counter or insufficent communication has to got to the airport staff, not the airline! 2 - The main feature for me on "Eurobusiness" (which rarely exceeds 4 hours and is mostly less than that) is not a 'flat bed' or high-tech seat, not even the better leg room, the free middle seat (which provides you more comfort,) the so-la-la warm meal or the priority boarding, it is the lounge access (where available - that´s also an airport thing!!!) and (most important!) that you can take up to 80 Kg(!) of luggage with you! 2 x 32 Kg check-in luggage and 2 x 8 Kg in the cabin. That is definitely worth the moderate mark-up from an economy ticket. For example: Economy from LCA to FRA (return) is around 400 €, the business ticket is around 600 € (all average prices - could be a little less or a little more, depending on the day and the season). That´s a difference of roughly 100 € per leg. And that is absolutely worth it! Oh, btw, no, you´re not entitled to lounge access! It clearly states "where available" during booking. You don´t like that disclaimer - don´t book business! It´s as simple as that. Just my two cents...

A one-hour flight in China would give complimentary hot meal selection even in Economy class and lie-flat seat in business class.

It did say "Lounge (where available)" and we all have no clue how the margin calculation is. Maybe the price would be higher if a lounge would be available since they would price it in? Indeed to offer a voucher for food at the restaurants would be also a good idea, but is there an airline doing this?

From Lufthansa's perspective, I suppose same seat/pitch for all seats allows more flexibility - but US carriers determined profitability and customer satisfaction are both better with larger 2-2 seat configuration, more pitch, and higher price point for Business Class. Not sure why European carriers see it differently?

It happens with other airlines as well. If you fly BA out of split, for instance, the only lounge is accessible to Star Alliance passengers only. Lounge access (where available) is the way of life in Europe. In the US a domestic flight in first class does not allow you lounge access (except Alaska, I think)

I flew SWISS, Austrian, and Brussels last summer. I recall the “floating curtain” on Brussels separating 1st Class and economy with nothing particularly special. I flew 1st Class with Austrian and then economy with Austrian and SWISS. Meal was ok, chocolates were great.

Hate it, business class flyer until several mishaps and rude staff (regular even before). I spend all my air miles for the kids and never booked them again.

Isn’t it displayed at the offer like “lounge access where provided”?

Same happened to me! Business class with Aegean from Crete to Frankfurt. The airport was insanely overfilled and boiling hot, went to the lounge and was informed, that Aegean is not participating and has no lounge at Crete airport! I felt scammed! My experience with Lufthansa Business within Europe has been great, the food was always outstanding! Also to be fair: these Business Class tickets are usually not that expensive. My Aegean flight e.g. wasn't even double the Economy fair! Outside of Europe you mostly pay 3-4 x the price of Economy

The price is high but lounge access is most probably not included as there is no lounge at the airport. Yeah, the business class product kind of sucks except for the meal and the crew. But still much better than economy which is more or less comparable to Ryanair.

The seats look very uncomfortable and hard as a brick 💀💀

On our last flight to CLT LH gave us a Voucher for the Restaurants

I fly United to Costa Rica. I fly business/first. In Newark, their hub, there is a lounge and I get full access. In Costa Rica, they don't have their own lounge but there is a priority lounge, which does not have an agreement with United . I pay to get in, but my ticket as well comes with lounge access. The problem is, there is no lounge. I agree with you about the voucher. That is the least they can do.

So remembering "back in the day"....Pan Am was the first to establish a true "business class" called Clipper Class, that was in 1977 if I'm not mistaken. Of course it caught on, and then other carriers made pitifully minimal efforts to offer a business class, such as AF's "Classe affairs"....which was just Ycl seats with the center seats blocked. (I'm talking on intercontinental flights.) Many other international airlines did the same. It was a joke, but finally as the years progressed the other airlines got the idea.

Coincidence: the flight Seoul-Cebu is also exactly 4h40m . And served by both LCC’s and full carriers. Which I both used. So can compare a bit. So long without IFE is boring! And charging sockets. Food choice. Extra drinks. Almost 5 hours is a bit long. The narrow body concept on semi long haul will be the trend the next decades.

I dont think it simply says "lounge access", but instead "lounge access when avialable" (or similar). That is a painfull difference, we also learned it the hard way: a few weeks ago we flew with Condor back from the USA to Frankfurt, especially back from Los Angeles. It was the same setup, we had quite an expensive business class booking which also *should* include lounge access - but (believe it or not) there was no lounge at Los Angeles. Of course, there are lounges, but these are all in the main terminal, our flight took of from the new Terminal 2, which still does not offer a lounge and its simply way to far to go to the main terminal. You could go by Shuttle, but that quites quite an amount of time and you will definately be in danger to miss your flight. Thats not an option. So - we had no lounge. No restaurant voucher, no excuse, nothing. We spent more than 40$ for two, having a snack and beer each.

I had the displeasure of flying Lufthansa Frankfurt to LHR last month, boarding was a disaster, they setup a stand to I guess review your passport and put a sticker on the back, no explanation no reasoning or announcement but just everybody scrambling to get into the line including myself, then I get called up to the desk while waiting, I go up to the desk and they ask me you are aware you are in the exit row which i say yes and then they say ok great. I’ve never had this happen before usually when boarding you may get a question before entry to the plane or of course when seated before take off. So I ask them do I still have to get into the line for my passport and they say oh yeah get back in the line. So I got back into the end of the line. Then boarding starts some people have a sticker some don’t they all get boarded. When I get up to the entrance I show them the sticker that I did finally get after waiting in line for at least 30 mins, but they then proceed to again open my passport and review it. Can you imagine how many WTFs were popping up in my head? Never again.

A review made by a German on a German airline, it must be very fair! 🙂 Always had big respect for anything related to Germany, but I have to say that, limited to my experience with Lufthansa, they are ALWAYS late and not so great. Living on the west coast, I'd rather use United (with an additional stop) to go to Europe instead to use the direct connection with Lufthansa. Also flew in Lufthansa business a couple of times, not really so great (Polaris is much, much better). Last but not least, even with Start Alliance Gold status, we always have troubles to access the lounges in either Frankfurt or Munich. Most of the times, people at the reception have simply no clue of whom can access.

🎉🎉🎉 *HAPPY BIRTHDAY JOSH!!!* 🎉🎉🎉 Wherever you are in the world on Monday...

They should provide you with a meal coupon at any outlet at the airport.😮

Hey Josh, I flew from Rome to Munich last week on Lufthansa Business Class we had access to Plaza premium lounge as Lufthansa didn't have their own lounge at FCO.

Definitely they should provide vouchers. And in my opinion it should be more like 50 EUR. At airport prices it is a meal and couple of drinks. It should be the minimum. In your place I would send complaint asking for compensation (cash or miles). If they refuse I would challenge the card transaction via the bank. Promised service was not delivered so there is a huge chance to get some money back (even all if Lufthansa does not answer request).

4:30 you showed an image showing Loung access (where available) if a lounge is not available, why would they give you a food voucher?? that just doesn't make sense. Not all airports have lounges that every airline has access to!!

Looks like a shambles. Not a business class product and shouldn’t therefore be marketed as such. Premium Economy at best.

It is written very clear lounge where available so no lounge available over there so its not a mislead your problem

of course they should have provided at least a voucher... I find it quite an "interesting" business model to sell a ticket with lounge access from an airport with no lounge... but hmmm it is Lufthansa. I had to fly with them from Basel last week and like almost every LH flight in the last 30 years (of which I was Senator and HON for a long time) it was of course not issue free... I only fly LH, if there is really no way to avoid it, apart from swimming or walking

LH service is declining, their seat assignment algorithms stick even Star Alliance Gold card passengers flying economy in the back of the plane and frequently to middle seats. Of the LH group of airlines, Austrian Airlines provides the best service in the air and on the ground.

How would you know if the price of your ticket had already been discounted because the lounge was not available?

Regarding the leg room on euro business. At least some airlines have few cm more seat pitch on the first rows that might be used as business rows. Sometimes you might get to enjoy this extra leg room in y if the business cabin is set to a smaller config.

I flew the exact same route but with TAP portugal and with a stop in Lisbon. Even if it still was a european BC, the service was absolutely amazing. And to finish it all the foos couldn’t be better!

As for dedicated business class seats, there seems to b e one other exception: Last year I flew Icelandair from Reykjavik to Frankfurt in Business (Saga Premium) and they did have dedicated business class seats. Lufthansa: I am German and I am travelling several times a year, both privately and on the job. Most of the time I try to avoid Lufthansa. The flights themselves usually are ok, but things around the flights, like the service on the ground in Frankfurt or contact with the airline are rather disappointing.

Hello Josh! You could fly on Austrian Airlines they just got a 787. Nice Video!

I think you are absolutely right. When we flew KKC-BKK we got a voucher due to the lounge was not back in place after the airport terminal upgrade. Have you tried the SAS premium economy and business class on long haul? I'm wondering which to go for and if premium economy is good enough on CPH-BKK 🤔

Few comments from a long time Senator (now lifetime Senator), but I am also Gold on KLM, have been Platinum at Emirates, etc.. 1. Lounge access: I flew a while Business from Charlotte to MUC, No Star alliance available, they offered a 15 dollar voucher, with the prices in CLT there was only a gin tonic or a burger an McDonald’s. Ridiculous 2. Euro business: Scam, not worth any additional money. Only reason to pay extra would be extra perks like early boarding or extra baggage. But onboard it is totally not worth it. 3. intercontinental Business: all said, with the seat situation 2-2-2. Outdated! 4. Lounge itself, i was just two days ago 6 hours in the business class lounge of AF in CDG (missed connection). Far far better than Senator lounge of LH. Remember it was the AF Business. I Could go on and on (Service on the phone, accessibility, App totally not user friendly and outdated, Flights available with miles, ……). Bottom line, all this is not premium and it is embarrassing when even AF or the American Carriers have much better products now. Long way to go LH if they wanna be real premium .

Can the armrest go up?

We have flown on LH Business Class with my daughter for her first ever flight (4 legs with Frankfurt transfer both ways). The meal and the crew (including the pilots!) was absolutely wonderful, they treated my daughter like a real princess. She became obsessed with the world of aviation instantly (and now we can only fly business class :D ). I'm pretty happy we chose this carrier for this very special trip. The price was also a bargain, eg. significantly lower than Finnair with a similar seat setup and less "benefit".

In rare occasions, when I need to bags business class is often cheaper than Eco. Other than that I have absolutely no need to book business. The only benefit would be lounge, but that’s you have the PP

From what I i experienced there's also more legroom in the first few rows of their planes

Try flying Bulgaria airs new business class on their a220. You might like it, who knows? It looked similar to the airplane that you showed in the beginning. 😊❤

I think the euro business question is simply due to the amount of consolidation (and lack of competition) within the full service market (IAG, Lufthansa group, Air France / KLM) and the only real competition being in the Low Cost and ultra low markets

Well its says lounge access where available. Obviously over there its not available. I always check prior I book a flight if there is a lounge available. If not I know I dont pay for lounge access. Obviously. If you see it from the perspective of a mixed calculation maybe Lufthansas profit is lower if there is a lounge available since probably Lufthansa pays for each pax extra who uses the lounge? However, check the service before booking a flight with any airline. Thanks for making your viewers aware of there is no lounge available. ;)

shocked that the lounge service was not provided or a voucher !

re the lounge. It does say "where available". So technically you can't complain. BUT ... a dining voucher for premium customers is surely something that's easy to do and great customer service!

you have have to remember check in staff at these small airports and unlikely to be LH employees - they are just local people contracted to work in check in and probably cover other airlines too - they have no idea of premium customer service.

Flew to UK from NZ with Qatar Business Class, and it was awesome to try the new Q suites (can't remember if that was the right name.) However, we were tould shortly before leaving that due to operational requirements it wasn't available to Manchester from Doha. Got a very old 777 instead. Lounge access was great in Auckland, and Doha. On our return we were denied access to the lounge at Manchester because they said we had purchased a special fare which neither my travel agent nor I knew about. Staff in Manchester were just about the worst I have ever come across. After a week stopover on Doha, same again, no business class lounge access although we were able to access the Frequent Flyer lounge, but only after arguments with the Qatar staff at the airport. Once again very arrogant and aggressive. just as an aside, the same old rundown 777 was still on the Doha Manchester run as the same things were broken. We did enjoy the Business Class experience and on those long-haul flights it makes the experience bearable. Value for money at almost 4 times the price of economy...perhaps 😉😉

If they said "where available" for the lounge, they're off the legal hook, but as you suggested, they should have issued a restaurant voucher to provide the expected Business Class Experience. It seems that the Lufthansa Azores team is not on the ball.

When I purchase a business seat, I expect it to be larger, which is the main reason for my choice. Finding economy-sized seats labeled as "Euro business" is very disappointing and misleading for business class. On a trip in early 2024, we discovered metal bars installed, preventing us from lifting the armrests.

That seat looks so uncomfortable. At least with BA you have the middle table and adjustable headrest.

@5:50: the new Allegris Business Class will not be introduced on intra european flight.

Whether Euro-business is worth largely depends on price. Book in advance and there are some good deals not much more than Economy which definitely makes it worth it. I'd never pay full business price for short flights. I'm surprised there was no priority check-in (BA has this). Lounge access where available...if there's no lounge maybe LH reduce the fare - but hard to tell as fares move up/down so much. The other perk (for those interested) of Euro-business is much greater status points (although I don't know how this works for LH).

Great video as usual Josh. We found the same when we flew BA Club Europe from Gatwick to Faro and back. The food was not great (on the return flight there was only one option and most of the ingredients were either pickled or fermented which I hate), the cabin crew were friendly but spent a lot of time chatting amongst themselves, rather than serving customers. At one point my partner actually had to get up and go and ask for a second cup of tea. The seat pitch was the same as for economy class. To be honest, it isn’t worth the extra cost for flights under 3 hours. Plus, finding the business class lounge at Faro was difficult and when we got there, the facilities were very poor.

Was the meal different to what they got in economy? I agree about the lounge, they should make it clear when you book that there is no lounge available at that location.

Absolutely agree! The least an airline the size and stature of Lufthansa can do. Gift voucher or add extra miles or just a flat 10/15% Off on the next Lufthansa ticket you buy. They make good money so definitely need to start paying up

If you were sold lounge access and there is no lounge, go to their customer support office and tell them to make it right or demand they get you an equivalent seat on a different airline.

Flew out of Punta Cana BA Club which also had no lounge but was given a $20.00 voucher to buy food and drink in the shops at business check in. OK this was long haul but there is a big difference from an economy seat to lie flat.

Brilliant video as always!

Hi Josh, enjoyed your video as always, but correct me if I am wrong, you said that Turkish Airlines are the only European Airlines that have dedicated Business class, unlike all the other European Airlines who block the middle seat, Turkey is not in Europe, so they are not a European Airline, sorry to be Political, but it is what it is, keep up the great content

If lounge not available…they should provide u a meal voucher.. those big airlines rely on the local airport staff to check in their passengers but provide no training

Lufthansa screwed up my 4 bags and I received them only after about 70 days. When received them I found many items were missing including my expensive hearing aids, some cloths, and most part of my medications were crashed. Its been almost 8 months since and i received no compensations. So, before deciding to fly with LH think twice.

I recently flew Business from Dubai to Frankfurt- I agree poor service no meals, i would rate staff 1/5, no food, seat 2/5. The staff attitude was like you are travelling free and should not ask fro orange drink extra, will never try again

LH is smart, as you see on your insert at the lounge access it mentions "where available" So with that they give themself a nice excuse not to offer anything. A voucher is the least they can offer. European BC is a joke, the same seat as in EC for 3x the EC fare. Only to have the middle seat empty (you don't even have that on small planes like Embrear) and to be sitting in front of a curtain. But ok, mostly EU BC is used by passengers transferring to Intercontinental destinations.

I remember booking my AirNZ flight and in the fine print it says they will provide lounge access if they have it available at the airport. Because AirNZ is a Star Alliance member it means they basically have lounge access at most airports and unsure where they actually don't.

I have to agree about LH. The hard product for business class is poor but I have enjoyed the staff and the catering. The staff on occassions have gone above and beyond what I expected for service and having FRA as my base in Europe, I can get to where i need to go with LH. It would be great if they had a true business class product as I experience in the rest of the world, but it would require all airlines to change, as as Josh said, they arent going to change what they have been doing for a long time. When FRA had to close the airport due to snow and there was so many people turning up the next day trying to get flights out, it was great to see LH staff handing out water and snacks to the extremely long queues of passengers. People werent getting angry or frustrated, and the staff were always providing information and helping out. It was a new experience for me, but it was great customer service.

I was considering booking a Business Class flight recently on the Eurobusiness Class. Economy was 250€, Business almost 800€!! Both prices are one way. So you pay more than 500€ for a blocked middle seat and lounge access which I wouldn't be using for very long since the flight leaves quite early. No thanks. I'll spend the money at my destination instead.

one or two years ago LH chose to hand over all ground customer services to service providers except for their Hubs (although they are working on it) On paper it looks like the perfect solution: staff walk around in uniforms similar to the ones of LH leading you to believe that you are dealing with airline staff, no problems with your own employees calling in sick, going on strike, wanting higher wages etc. But what most companies fail to see (and more airlines than you thinks do this, even Emirates and the other seemingly "luxurious" ones) is that these service providers see the airlines as their customer. Not the passenger, and that shows. They do not tend to care. Especially at holiday destinations like PDL where they can be almost sure not to see you again and flights are suspended in off-season.

In terms of a dedicated business class on another European airline I think you can also say that Icelandair also offers one?

I use to work for a FMCG multi national company, if their were faulty products they would give you a voucher to 3 times of the value you purchased as it was easier than sending you a new product. Would be nice if Lufthansa gave you three free entries to one of their business class lounges

We've been in that situation before in Asia and there was always a voucher.

Definitely something if they do have lounge at that airport. Recently my little one and I flew First Class where we went into the lounge and my little one wanted to walk around the airport, so I told them we would be back, we came back to a line up. she seen us and wave us up to the counter to check in, again my little one didn’t want to go upstairs so she gave us $50 airport dollars so we could spend else where in the airport. 😅 my little one got some cake pops and got to watch the planes come in and land 😂

You should do the Business class experience from the Stuttgart's airport. I pay Business class every time(lounge access included), but there is no lounge at the airport. It closed for "renovation" in 2019 and it is still closed to this day in 2024. 5 years without a lounge and no compensation ever from the airlines to the customers.

They always will say. lounge acces "if availible". Or it is a standard tekst and if not availible the ticket price is lower. You think it is part of your ticket price.

It’s tough being an airline these days. (From a former airline employee)

One time I was flying Air Canada J out of LIS. And the lounge was undergoing renovations. Therefore, I did not get the lounge access to which I was entitled. I submitted a complaint and got a discount code for 20% off my next flight. Not only was the 20% off my ticket, but those of my companions as well! I was satisfied with that. I do agree that if you are promised lounge access and you don't get it, there should be some kind of compensation.

I would love to see you taking a flight with Latam Airlines or Avianca😊

You would think they could create a special custom table that fits between the middle seat arm rests and converts the empty space into a usable shared middle table???

Definitely a compensation of some sort should be provided in case of a “lounge-less” business class booking!

Yes, IMO you are entitled for the resto voucher in lieu of the lounge access.

Icelandair has the best Euro Business Class. Big comfy seats in a 2 - 2 configuration plus Wi-Fi and IFE. Reasonably priced to. And a great lounge in Keflavik Airport.