Avoid Bad Reviews when Submitting Resolution Centre Claims 😇- Tips for New Airbnb Hosts 

You are so welcome!

That happens sometimes. Good that you contacted Airbnb.

I'm sorry to hear about your guest from hell! It happens, but it's extremely rare. I also did a video on how to submit your damage claim to get paid out: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-1ivbZ7_vxG0.html - In case you ever need to submit another claim.

Did it work? Did you avoid the negative review?

Maybe, maybe not. Maybe they'll remember that a review is pending or maybe not. Maybe they look at that email immediately, maybe not.

Absolutely, keep contacting Airbnb until they take down the review. Point out that other guests have had no issues with bedbugs, etc. Keep calling, keep demanding it. And in the meantime, respond to her review with exactly what you had told Airbnb.

@@AirbnbUncovered Hey thanks so much! I thought if I continued to call Air BnB there could be repercussions. We are literally sick over this... My wife spends so much time cleaning and to get this review just burnt us badly.

@@AirbnbUncovered Apparently there is nothing you can do about a guest lying they caught bed bugs in your Air BnB listing... Also note there was no complaint to us as the host during the stay at all. This false review cost us an upcoming 7 month guest! And air BnB will not take the review down. Ive called 4 times, same response. "The review falls within their guidelines." Or "Reviews are intended to display the guest's experience however they see it." The girl who made this review reported the fake bed bug problem and asked for a refund from customer support 8 days after checking out and only made the review after I would not refund her 5 night stay. I have friends in the motel business and according to them bed bug bites happen over night and not 8 days later. Everyone at Air BnB so far considers this review to be just fine and it is really killing us.

take down the listing and make a new one..

Thanks so much for your question! It's a great one. The resolution centre can be used anytime you want to request money from your guest. It can be for damages, but also for things like parking, transportation, extra guest fees, or any kind of extra services. The confusing part is the security deposit. Not all hosts use a security deposit. Last I read, Airbnb is very vague on how the security deposit is applied - since it isn't always charged when a host requests one and is sometimes charged on listings that don't require one. All hosts use the resolution centre to claim for damages, regardless of if they have a security deposit or not. The "14 day or before the next guest checks in" rule applies equally if you have a deposit or not. So if you have damages you can't wait until the review period is over to claim for them. The only things you can wait greater than 14 days to claim for are the other services I mentioned. I think I understand where you're coming from... why not wait until after the review period to claim for damages you're not wanting to charge under the damage deposit. But I'm afraid that's not how it works - since damage is damage regardless of whether or not you have a security deposit.

@@AirbnbUncovered than k you so much for clarifying that! i’ve asked so many people and have always gotten a vague answer. keep up the awesome work!

That's a good question. Have you talked to him about his behaviour? If he extends his stay with you, but modifying the existing reservation, then you won't have to leave a review. If you create a new reservation for his extension, you don't need to leave a review for his first stay. But then leave a review for his second stay. Or don't extend his stay if he's too annoying.

@@AirbnbUncovered Thank you so much, I did not know I could modify the reservation. We decided to not extend his stay. Thank you again!

Thanks.

Hi Chicago Guy, so sorry that this happened to you! And that you didn't get any help from AirBnb. Sometimes it can take a few days for them to resolve issues like this. I hope that you did eventually get some assistance. I have seen many guests leave negative reviews in similar situations. Good luck!

The guest and host each have 14 days to leave a review. They are independent of each other, so it doesn't matter if one writes a review and the other doesn't. Reviews automatically get published after 14 days. So if a guest writes a review, and the host doesn't, the guest's review will still get published after 14 days. And vice versa.

Your check-out time.

@@AirbnbUncovered you have helped me tremendously! Thank you 🙏

That is certainly one strategy!

I guess you aren't into helping your fellow hosts avoid bad guests.

@@AirbnbUncovered I’m into avoiding negative retaliations from guests and having bad reviews. I only write bad reviews when I have to charge them for something critical. Like property damage or smoke charges that are expensive and detrimental for the next booking. And I wait 14 days so they can’t review me. Because people tend to get vengeful when you’ve charged them money and are forced to pay. It’s a waste of energy worrying about that. When you waste your time on every guest you felt weren’t perfect. You’ll lose your mind. I don’t let my ego get involved when I do business. I only get critical when I have to get air cover involved. It’s never personal.

But do you leave reviews to warn other hosts? You can time it just before the 14 day cut-off window. It sounded like you don't write reviews.

Its called working within the rules and running a business. Do you apply for tax refunds, and worse yet, do it early? How dare you take advantage of the system.

@@z5m2 Right? omg I am *such* a bad person

Sorry you see it that way. As noted in the video, this is for handling unwarranted negative reviews after a guest damages a property.

Thanks for the comment!

Everyone sees things differently.

To each their own. Lots of channels out there for you to watch on youtube.