Big Bets for Big Wins: Leading Through Extreme Change and Digital Transformation 

This week on The Modern Customer Podcast, John Rossman, author of 'The Amazon Way' and his newest book 'Big Bet Leadership' joins us. He shares leadership strategies for navigating extreme change and digital transformation, focusing on topics like AI, cost reduction, and rethinking operating models for customer-centricity.
Rossman shares insights from top leaders like Jeff Bezos and John Ledger, emphasizing the importance of creating clarity, maintaining velocity, and taking big, transformational bets for business success.
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Blake Morgan was called “The Queen of CX” by Meta. She is a customer experience futurist and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today’s Customer. For regular updates on customer experience, sign up for her weekly newsletter here. blakemorgan.substack.com/
Visit her website here: blakemichellemorgan.com/