Bullet hole nightmare! Our worst experience at an auction 

Either go to the auctions yourself or find a buyer to do it for you! Today buying the right cars is a full-time job!

Says GOING to auctions to preview cars is old school and out of touch, then goes on to explain why previewing the car in person is STILL a great idea.

As someone that installs window film and PPF, don’t fall for the bs certificate or being certified. That’s not a thing as there is no standard or accreditation process.

Lets go back to the days of exposing and holding companies accountable. Blast the company name, let the internet army do what we do best.

The sad thing is someone is going to put that car on a lot and try to get full value for it ,and someone is going to spend a lot more money than they need to.

23yrs in the business and your ahead of the curve. You might want to go back to that last intersection and pick up a few more things before going any further down that road. You should have learned this stuff your first couple years in the industry. Heck I could have told you, you can't trust those auction houses back in 1995 when I stopped playing with them. I'm happy to be on this side of that curve, with my money still in my pocket. Chalk it up to education.

I was a whole used car buyer for a dealership in 21 and 22 and I solely did in person inspections before making offers. You gotta be in the car right to try to make money on it but also, if there are parts back orders that costs you money to try to repair because now it’s depreciating while you’re trying to figure out what to do. The most money you’ll make on a vehicle is in the first two weeks after getting it, so you need to recon ASAP. The more to fix, the more you put yourself at the mercy of the parts market.

Sorry this happened to you Mike. Keep the pressure on them and hopefully this headache will get resolved…

That vehicle has more than bullet hole problems. Stay with auction houses you already deal with or go to the auctions to check the conditions before you blindly purchase a vehicle.

Everyone on the internet: Go in person to inspect the cars you're interested in buying. If you have to buy one sight unseen expect the worst and accept the risk. You: Going in person is not cool, it's old fashioned, you're out of the loop if you do it... You must've been lucky because you buy the cars at dealer only auctions. Anyone can learn pretty fast that going to the auction is a must if you don't want nasty surprises, and if you can't go yourself the auctio s tend to offer someone that inspects the car for you for about $100 a piece.

Its hard when you can't inspect the vehicles in person. I have bought several auction cars online and I always study the photos not that it will show everything. But ray Charles could see the hood/bumper gap in the photos. And that would have told me somethings up.

Time to put the company on blast. 😂😂😂

DUDE YOU CANT RELY ON WHAT THEY SAY ONLINE. YOU HAVE TO GO IN PERSON AND INSPECT THE CARS BEFORE THE DATE OF THE AUCTION. NEVER BUY CARS ONLINE WITHOUT INSPECTING IN PERSON 1ST

"Gonna have to crash that Honda, Baby"

Yea Mike,bullet holes in Chicago cars is pretty normal.Also the roads there are terrible and the cars get really beat up.NEVER buy a car that lived in Chicago.

Bought a car with 2 bullet holes in the driver's door at the Vegas auto auction. Sold it before I could get it to the body shop. 🤣

That is just crazy. This auction house needs to be shut down.

My buddy had a body shop in texas , did alot of work for local lots , one brought him a car with 4 holes in driver door and 4 holes out passenger, hmmmmm still with stuff inside ,h e did not fix it .

That a horrible auction. I told my friend so he doesn't buy from them 😠

Got a cts with same lights that move 2500 a piece worth more than the car 😅😅😅

Bullet holes in a car are not "crazy" at all. I have a good bullet hole guy in town that fixes those. Very very common on auction cars and repos. I'm assuming most of your experience is simply as a car salesman, not an operator. Green light refers to mechanical issues only and has nothing to do with cosmetics. The auction has no obligation to make CRs 100% accurate. That's why you do the extra work to go to the auction and check the cars yourself, rather than trying to accomplish your entire inventory process sitting at your computer.

So your saying you bought from a auction house for the first time and got stung, a 2 min search on Google would have told you what you needed to know about this outfit!!! 🙄

Maybe all the dealers that have been burned by this place should file lawsuits, heard the word class action gets lawyers real excited lol

Dude, 3 weeks no videos, you okay?

Wya ? 👀

Lol car sales men gets scammed and is complaining about it. 😂😂 can’t make this up. Auction house is trying to line their pockets. What are you doing. You’ll cheaply fix it and ask maximum price.loved how you named of all your social media apps.

The positive, no blood 🩸 😊

It's your own fault if you didn't look at the vehicle in person.

sounds like capital city. Hate it happened but they are shady.

Take it back and get your money back

Lol. This was owned by some darks and got repo’d.

Sounds like you learned a lesson, go to the auctions. looks like stolen car that was used in a shoot out.

Complaining about an " as is " product nice ..

Condition reports are bogus at all auctions. Start going to live auction as soon as possible. Buying online is one of the worst things you can do.

A used car dealer is surprised another used car dealer (auction) is shady. The reputation of this industry is horrible. Just because you are trying to do a better job in the industry, doesn't mean everyone else is suddenly operating on the up and up.

I’d never buy a car without looking at it first. It blows my mind that people will buy from EBay sight unseen.

The car business is shady, proceed with caution and trust no one.

Ok, the word of the day is now "Flabbergasted". You only lost $500 but that may have been money well spent to avoid this particular auction company for the future!

Mike, did you not research this auction house before doing business with them? I feel bad you are put into this situation, but a lot of times this can be avoided by simply researching on the internet for a few minutes. Hope all is well

My boy Mike lazy af or cheap gotta have someone driving/checking them at auction,

I was thinking chicago 3 minutes into video

Mike most Dealers. Including me. Still gotta check the cars out in person. Especially at manhiem. Or you will get burned.

Don't wanna hear about NEW AGE in buying cars. Used to have one rule, don't go look at a car to buy in the rain. If your not looking at the vehicle yourself in person you are absolutely doing it WRONG and have nobody to blame but yourself. BTW, 40yrs experience here

the Warren Commission (JFK) has determined it was a lone shooter.

I know doing the auction online is a thing today. BUT there's just no substitute for seeing a car in person. I don't how many cars I've looked at online and then went to see in person. They NEVER look as good in person. They either do b t take a photo of everything or the imperfections don't show up in the photos.

A lot of people, don't understand that if a dealership, rental company, or private shop or citizen repairs a vehicle on their own, out of their own pocket, that repair will NEVER show up on any CarFax / VIN repair reporting organization, it just goes to show you can't trust a clean Carfax without inspecting the car, when you clearly notice things being off about a car, like Mike clearly pointed out on this Mazda.

Don’t buy cars from Chicago anymore. Lol.

Should’ve arbitrated for the car not being disclosed as prior theft and returned it

Auctions aren't fun if you win all the time lol

I feel like I’m hearing these stories all the time. Auctions are even more scummy than dealers.

Easy, don't buy from them anymore.

What’s the name of the auction…?! Why are you covering for them? There's NO WAY I’ll protect them if the treated and talked to me like that!!! I’ll expose the crooks for bad customer service. Plus it saves others headache for dealing with them! If you actually care about others🤔

Can't buy online. Gotta go see it. "CR" reports are worthless. They favor the big players that bring alot of cars each week. It's just that plain and simple. Talk to the guys someday that do the "CR" reports and you will NEVER ever buy a car unseen.

I own a car dealership, there is so much misinformation on these videos. If you went to the auction to check those cars in person you wouldn't have done so badly on them. You can't trust CR or auction photos. I have seen many new dealers not able to stay in business who try to follow the pure online buying strategy. I have one of the most efficient inventory processes in the country with data to back it up. My dealership is probably 15 miles from you. I have purchased over 5000 vehicles in the last five years alone at auction. I have sold 80+ cars per month for over a decade. I don't have to travel for auctions, I buy local. My mechanics and I physically check the vehicles ourselves. There is so much you're missing when you're only buying online. You can't touch, smell, drive, and inspect all aspects online. Because I buy at a local auction, my cars are my lot the next morning. Time is everything in this business Especially since i know you have to be operating with a floorplan. I learned on a 2M floorplan, its a great way to get more efficent But i now pay cash for all our inventory. My time to line is 2 days. My average age of inventory is 15 days

Just checking in, hoping everything is ok with you. I have not seen a video in almost a month so just a little worried. Hope all is well and you are selling tons of cars!

We know this car lived in the ghetto

Guy buys a car online without looking at it. Mad at what he sees. Calls auction lazy but can’t make the effort to look at cars before purchase. But it wasn’t his fault!!

If this car was sold retail, you would say buyer beware! If your buyers over the last 23 years were honest, a fair number would likely say they feel shafted. Grow up, your industry i s getting ready to get what they deserve.

I had a Manheim Arbitration Rep tell me a Condition Report is just for cosmetics.......NOT for mechanical. 🤣🤣🤣🤣

Everytime, I hear carfax I am surprised people bring up that useless company. As a former auto adjuster I tell everyone that carfax is junk. I worked for geico and we did not report to them and most body shops don't report to them as well. Insurance companies use their own system that is communicated between most of the big boys which will tell you all kinds of things that isn't on carfax but unfortunately it isn't available to the general public.

I restored a car in 2006 that was bought with auction with two quarts of blood in the back. It took me 10 hours to gut the car and 50 hours to put everything back together. , the car was bleech, all new interior, owner was able sell car for a 2000.00 profit. So I know how to professional clean a dead man car.

That Mazda has obviously been in a low velocity wreck.

You really have to do the inspection on these cars in person. I've purchased a vehicle at auction about a year ago without going in person and i will not do that again. The vehicle was in worse shape than what pictures showed. At the end of the day the responsibilities fall on the buyer.

My '85 Dodge Aries K went through the auctiin last week and bids didn't pass $16.54. I refused to sell it and kept the car.

This is a good example of why a dealer is entitled to a reasonable profit. Dealers get ripped off just the same as people do.

Sounds like you need to talk to other small car dealers who have less than a hundred cars on the lot to see which auction houses that they favor. Word of mouth reputation is very important. Tap into the collective experience of dealers like you who are located close by geographically.

You can not arbitrate cosmetic damage with NAAA policy. Only mechanical, flood, structure damage and title. Your making big mistakes not going to the auction and putting your eyes on the cars. Make your notes on the cars and go back and look at the CR's and i bet there are things you didn't see that the guy doing the CR did . The big auctions want you to think that going all digital is the wave of the future because it makes them more money.

Mike, I can only remark that I am NOT a dealer or a buyer from an auction facility BUT Manheim Cincinnati is in my back yard. I use to work for the original owner and just as an observer would NEVER buy from a car auction without hands on. I now, old school but i've seen the trickery in selling these auction cars.

Pics lie. I.E. Name one Tinder pic that was accurate.

I am selling my Grandma's car for her. It is in perfect condition and she only drove it to the Piggly Wiggly on Sunday.

That was a gangsta ride

WHAT'S THE NAME OF THE AUCTION SO WE KNOW WHERE NOT TO GO FOR CARS

Dude this not a Chevy

Sounds like if you researched the auction house before bidding you would have avoided all this.

Trusting a car dealer's report about condition of a vehicle he is trying to sell to you is ridiculous. When one dealer trusts another dealer in similar situation is beyond ridiculous.

Mike telling the tea 🍵 👁👄👁

When I was an estimator at a body shop, I had a $2,800 headlight on a Silverado. The insurance company tried to get the customer to take a $100 appearance allowance on it since it was totally esthetic. I thought how chintzy. Fortunately the customer didn’t bite.

You should send your Daughter to Law School ..

It has been said numerous times "always check out a vehicle in person prior to purchase"

Need to go yourself or have a pro do it..

TY,,,,,,WOW incredible very interesting great information super kool, AAAAAAAAAAA++++++++++++ ,keep up the great work.

Should say who the Auction company is, so no one else does business with them.

Always take screenshots of everything before you call, in case you need it for evidence.

Were you flabbergasted?

You need to stop complaining about condition reports. THE CONDITION REPORTS ARE NOT DONE BY MECHANICS! These people are paid $12 an hour they don’t care.The auction itself has nothing to do with that. Thousands of cars need to be inspected everyday, unless you’re going to go out there and do these perfect condition reports stop crying and go in person

Judging how the hole in the headrest looks, it seems someone fired a round from the inside of the car through the headrest and out of the back window. Similar in Pulp Fiction.... minus the clean up. (My comment was made before Mike explained it later in the vid)

I used your recommendation for Tom's Key but have been problems, ordered two keyfob and laser cut combos, have received only one and now have to find out how to program the key. I have been driving for 65 years and have worried about my 2019 Chevy Malibu not having a key and out in the middle of no-where and no key. Why has chevy made such a bad combo that it takes a miracle to get a new key. The nearest place to find a locksmith is that can duplicate it is almost 4 hours drive away from my home. There has to be a better way. So Far from ordering from Tom's to receiving half my order has been two weeks.

In Canada actual mileage is recorded at a provincial level so we see out of province vehicles for sale. Why, because it allows them to roll back odometers. They can switch pods from wrecked vehicles or tinker with them in other ways. 😮I once called for information on an out of province truck to the other provincial entity and they refused to give me any information. Protectionism between government and dealers?? It’s supposed to be public knowledge the odometer reading 😮

It’s really beat up for a 2019. It’s sad to see however it just shows how so many people just destroy their vehicles. It’s probably never had an oil change.

No gun , no cannoli .....

Hard to sympathize. You know who ALWAYS gets ripped off the most?……the consumer/ end user .

Chevy dude . Just a tip , you probably know this already . But some Mazdas have headlight dryers at the back at the part where you unscrew the bulbs . This car probably sat in the weather for long and the headlight dryers are filled with water .

Hum…so buying a car on line is staying ahead of the curve ? It’s stupid…I would never do that… you wasted more time and money than simply going to,the auction….if you have to sink money into every car you buy on line you will be out of business. Just saying …..

Am I used car buyer at a dealership. I avoid the auction as much as possible. I work with a trusted wholesaler and buy off the private market. It’s more than a full time job!

As someone who has 45 years of experience in the auto retail and wholesale business you just made a very good case for NOT buying online or believing the condition reports. It is inconvenient, but there is notsubstitute for being at the auction in person. If you believe an auction report you will be sorry much of the time.

Buyer beware. Goes for all of us. Things have taken a huge turn for the worse in the auto industry. And politicians are backing up these practices.

So you all need to get together and form a class action group and put the auction out of business and put the NAA in some financial jeopardy for endorsing these YaHoos. The NAA is only of value if they enforce the standards.

For me I wish he would go back to doing what he was great at, getting customers the best Corvette possible for there money! That’s when I became a fan!!!

Usually those cars are deemed as "Vandalized" most time they are written off by the insurance "salvage title" Someone must of fixed the things they could and traded the suv in.

Do you think we could get a name, perhaps? No since saying "don't buy from here" when we have no idea where "here" is.