Call Center Training: What to Expect

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In this video, I talk about the basic things to expect from your call center training, the usual and most common stages you will go through, as well as some expectations to prepare you.
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Опубликовано:

10 сен 2024

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Комментарии : 362

@ReaNinja 6 лет назад

⭐️ Are you excited for your call center training? Good luck! It's a fun learning experience! :)

@jiminied9906 5 лет назад

Hi! I just want to thank you because I passed my interview and my training starts today. Your videos, advice and tips helped me a lot.😊

@johnalbertantonio3783 5 лет назад

1st training tommorow . new subscriber here. ☺️

@marygracelim2895 4 года назад

I want to learn more please

@reymarmadrelejos1468 4 года назад

Can you help me?i have a problem in berlitz because i really sound nervous when i answer i don't know what to do...please need some advices😔😔😔

@kengabac1000 4 года назад

I have a virtual training on Aug.31-Sept.4 and I am really nervous because this is my first time in call center industry. I really hope I can pass my training as well as the exams. ☺️

@seyahtan24 4 года назад

The company I applied to tests you through a bunch mathematical exams and a mock call during the interview. It was all unexpected and can't review for. Glad I got through and got an offer. :)

@abumohammadnaimlao1504 2 года назад

It has been 4 years when you uploaded this video but, still I found it very informative. I am new in this industry, so I need to come prepared (not much but at least a little) for me to be enlightened on what possible circumstance I may be will encounter. This actually helps. Thanks!

@ReaNinja 2 года назад

Happy to hear that. All the best! 💗

@user-gv3xr8uo7vVY 5 лет назад

I've just passed my interview and phone interview. This day and would start training next week. Thnks to your videos and now i am watching this video. So that I have an idea before,my training starts.

@nharzildelacruz5310 2 года назад

I watched your vids about call center interview and I used that as my guide and last friday I got hired by TP Company and later is my 1st day of training thank you so much for your help ❤️❤️❤️

@asdfkyu5232 2 года назад

I just passed my Initial Interview, Final Interview and Mock call. Your videos helped me a lot. Thank you so much for sharing maam.

@jlquin7213 4 года назад

I just get hired and new to BPO industry. My training will be this week. And Im nervous because it's my 1st time. I dont know how I passed the exam, and interviews but I am very thankful that I had this opportunity. I am watching your videos to get some tips and motivation. And its really help me a lot. Thank you for sharing your experience and tips with us. I hope that I can do it 😍

@ReaNinja 4 года назад

Congrats!! ❤ Give your best. 😊

@cielotorres5808 5 лет назад

Hi! I just want to thank you because I passed all the training by using your tips and advices. Im very grateful that I have your channel with my favorites and I will not stop watching your inspiring videos. Love it. Keep goin' 😄😄 God bless your channel to have more viewers to benefit out of it. How humble person you kasi ate eh 😁😁

@ReaNinja 5 лет назад

Wow thank you Cielo!! Maraming salamat sa support mo. ❤ Congrats for passing your training and I'm happy to be part of your journey. 😘 Keep going!

@sarahphillips1682 5 лет назад

I start my call center training tomorrow I'm so nervous but excited!!

@dammsparaneta4530 4 года назад

how was it mam?

@dierinbalingcasag3778 3 года назад

I passed the initial and final interview and I'm scheduled for a training next week. Thank you for all the tips you shared here. It really helps a lot especially to those who are newbie in this industry like me.

@ReaNinja 3 года назад

Glad it was helpful! :)

@justine.k6365 2 года назад

Hello, im planning on working po as a call center agent. What time po ini-sched yung training niyo? Morning, Afternoon or Night po??

@iamvaperist2122 2 года назад

@@justine.k6365 kami night shift agad eh. Bukas training namin 9pm-6pm

@RogerRemaster 2 года назад

Came here because I'm gonna have my first CC training tomorrow , I'm so excited!

@theblissfulideas 3 года назад

2 years I've been sending my application to various bpo companies and my training starts at Monday (thanks to your videos), it's a voice account. I hope I can pass it. 🙏🙏

@michaelpo9501 4 года назад

My training starts next week!😊 I am nervous and excited at the same time😁ithis vid definitely would help me to prepare for that.Thank you ms.rhea😊 keep it up and more subscribers to come.

@ReaNinja 4 года назад

Thanks Michael ❤ Good luck!

@miguelraytos 4 года назад

i hope, i can pass my final interview on monday.. wish me luck guys!! 😵😵😵🙏🙏🙏

@urekmazino6868 3 года назад

Thank you ma'am rea. Today is my 1st day of training as technical support representative. This is my first job and my first experience as a fresh graduate. Luckily i found your videos and it helps me passed my initial up to final. Thank you for your vlogs and insipiration, i hope i pass my training since i am not confident with my english and language communication skills. Thank you ma'am 😍😍😍❤❤❤❤

@lixarion1885 2 года назад

Now, did you pass it?

@jojarillon1526 3 года назад

My training will start on the 20th, I passed my interview with your help! Thank you so much! ❤

@murphydelara277 4 года назад

Omg, Aug 24, 2020 is my first day of Training in TP. This is really nerve wracking. Thank you for the video ma'am. God bless you and Keep safe!

@ReaNinja 4 года назад

You are so welcome!

@MoeKnight_21 4 года назад

How was your first week of training?

@graceboyles6559 2 года назад

I'm already passed the mock call training..waiting for the next stage..thanks for all the info it helps a lot😍😍

@allyzzachua6286 4 года назад

I don't have and job experience and I'm a college undergrad but I passed my initial and final interview and also my versant exam all thanks to you. I came prepared because I watched all your interview tips and your versant video. Thank you so much. 💗 Now I'm just waiting for the date of my training and as usual I'm watching your training tips to be prepared. 😊 Thank you again. 🥰

@ReaNinja 4 года назад

That's amazing to know. Kudos for being prepared and I'm glad my videos are helpful. Congrats ❤🤗

@ronniesandiego8964 2 года назад

Thank you so much, Rea! I got hired in my first BPO company ❤️ your videos help me a lot. Keep it up!

@_queennyl 4 года назад

I just passed may phone interview today and I'm really nervous about the training since I'm not really good at speaking English. I'm not fluent enough. Thank you for this videos ate. It's a big help especially for a newbie like me 😊

@ReaNinja 4 года назад

Wow congrats ❤ Keep moving forward. 🙏🏼

@richojamessarita6370 4 года назад

Im just passed my application in applying as a call center agent on an retail account. And my training will be on end of July and I am a first timer. Hopefully these videos can help me a lot. 😊❤ thank you so much!

@srishtikhatri3588 4 года назад

Hey Rea, I have been watching your videos from last few days. I must say I am learning a lot of new things. I have been working in a call center from last year but still I was unaware about many things that you mentioned. Thanks. More power to your channel.

@ReaNinja 4 года назад

Thanks for watching. Glad to know you learned something new. ❤

@yzahatesyou 3 года назад

hello!! Im starting next week, Tuesday!! I’m currently watching almost all of your videos. You and Kwestyon helps me alooot. Thanks so muuch

@jones9894 3 года назад

Hi,may i ask. May compensation ba ang training period?

@rofaidasaid6538 3 года назад

My training will start today at 11am. 😍 Thank you for your videos it helps a lot. ♥️💪

@erikamorales7788 3 года назад

Thank you so much, I am now on my first week of training. Your videos helped me a lot. Thanks. ❤️ Will continue to watch more of your vids.

@ReaNinja 3 года назад

Glad my video helped. Thanks Erika!

@Dane465 3 года назад

Hi! this my first time experience in job world. And I'm so nervous about my interview. I know to myself that they didn't accepted me but I'm so happy when they texted me that i have a training tonight! And this also my first time to know you and all the tips you gave were very helpful! Thank you po!

@lixarion1885 2 года назад

So uh... What happened to your training?

@pettts 2 года назад

Watching this rn, just got hired at teleperformance in baguio, this is my first time into the bpo industry, i find all of this intruiging, thanks a bunch for thr heads up.

@angeliemaemagbanua1756 5 лет назад

Thanks miss rea. Eventhough my training will start tomorrow, i can feel that my hands now are sweating. Wish me luck. :)

@ReaNinja 5 лет назад

Welcome. Good luck Angelie!!

@phoebevst 4 года назад

Hahha same my training will start on monday :)

@strictlysmart7132 6 лет назад

I love the way she says "hi there neeenja" lol

@ReaNinja 6 лет назад

LOL. Thanks for watching! ;)

@gloriacolindres189 6 лет назад

Thank u dear! Your so kind to tell us everything about it

@ReaNinja 6 лет назад

Gloria Colindres You're welcome! 💗

@i_am_girafeee8925 6 лет назад

I wanted to tell you thanks sooo much!!! I am starting my first job in a call-center (only ever worked in restaurants basically) and am very nervous. I know it'll be ok, but its just nerve wracking. I couldnt find any good videos besides yours, thank you!!! Also, they have different jobs different people do: they have me doing calls tracking packages and stuff. Any tips??😎

@ReaNinja 6 лет назад

i_am_girafeee 89 You're welcome and thanks for your heartwarming comment. Appreciate it! 💗😃 You're most likely in customer service? When customer calls to track their packages, some of them might be impatient so your patience will go a long way. 😂 all the best!

@lorriane9895 6 лет назад

Hi there, could you please tell me about your first day?

@maynardarellano2574 4 года назад

I'm so lucky to have you Ms. Ninja i'm so nervous for my upcoming schedules of training i'll hope i pass the oral and written exam.

@ReaNinja 4 года назад

All the best!! ❤🙏🏼

@naomaeann17 4 года назад

Hi there ms rea. Started watching your vids about 2 weeks ago, about the Job Interviews. 2nd day nako dri sa cebu i got hired na from being rejected from a financial account. I'll start my training na tomorrow (radio satt acc) and thank u for giving me these ideas. U have contributed a lot from d start of this carreer in this industy and i am so grateful i found ur channel. More contents and subs. Xoxo ❤️

@ReaNinja 4 года назад

Happy to know that! 🙏🏼❤ Good luck in your career.

@Abby_lopez 4 года назад

I really appreciate you, this video is completely helpful, I’m jus starting my training and this info will really help me

@randomvaloclips9928 4 года назад

My training is on August 31😆, your videos helped me a lot. I have no background nor experience. And i am a SHS graduate only. So... I hope i will pass on my training 😄

@itzme8296 4 года назад

I am excited at the same time. Nervous about my upcoming training this january. Wish me luck 😁 and this video gives a helpful information. Hope i can pass.

@kylabartido6061 6 лет назад

Thank u so much ate, I'm a fresher and this helped a lot! ❤

@ReaNinja 6 лет назад

Kyla Bartido You're welcome, Kyla! Glad to help! 💗

@laurenjordan9185 6 лет назад

Thanks so much I am actually starting training on Monday. I am very nervous and wanted to find out more about this field since this is my first time working with a call center.

@ReaNinja 6 лет назад

Lauren Jordan You're welcome, Lauren! It gets more comfy once you start and meet new people. Good luck and all the best. 💕

@Sjay682 5 лет назад

Thank you for this😢 My training will start tomorrow 😢 God Bless Ma'am 😊😊😊

@ReaNinja 5 лет назад

Good luck Sarah! 😊

@rvaz07 5 лет назад

I'm starting my training this week!😅😁 I'm so happy😆😆😅

@ReaNinja 5 лет назад

Congrats 😊 Happy for you 💗

@perfectbloom8701 5 лет назад

This is a very helpful video. Thank you so much for sharing!

@ReaNinja 5 лет назад

You're welcome. Glad to help! 🙂❤

@rabbiterangpuyat1842 3 года назад

So nervous and excited for my up coming training this tuesday.

@lesliechannel3866 2 года назад

Thank you for this information. My training will be start nextweek..

@maritespactaoend-timebelie9899 2 года назад

Hi Miss Rea! I always love to watch your videos they ae substantial & very much informative for call center new bies🤗

@hrkakampi2066 5 лет назад

Hi miss, how are you? Thank you for sharing your video on how to pass a call center training, it is very helpful to a firstimer like me. I'm a newbie in a call center world. My first day of training is on april 29, i'm getting nervous because I can only speak basic english 😊.. I will try my very best to pass the training. Thanks again.

@ReaNinja 5 лет назад

I'm good. Thank you! ❤ Glad to know my videos helped. Good luck on your training! It's gonna be exciting. Just do your best. 😊

@jannacamilleliao7570 3 года назад

I am watching this right now because I will be starting my training tomorrow! Wish me luck hehe

@BB-yb2on 3 года назад

I'm starting mine today 😬

@nadare_44velascon3 3 года назад

I have may training on monday at call center this video is really big help!

@johnmarkbunquin1536 5 лет назад

Thank you for sharing this very informative video of yours. I hope I pass the interview in the call center I am applying for. 😊😇

@ReaNinja 5 лет назад

Hope it helps. Good luck with your interview. 🙂

@johnmarkbunquin1536 5 лет назад

@@ReaNinja thanks😇

@lorelynb.completo381 3 года назад

Hi,tomorrow i have training also and i have some idea to get this on your video's,thank you so much and i appreciate it bec.u helping others like me to really know how the trainings are going on,and also my communication skills having further knowledge while listening to you..even last year I'll do seeing a ng watching your video's,and the long wait is over,i finally passing my interview,so now I'm very motivated for my next step and it is training,and i prayed that i pass my training and be successful at bpo..thanks for that mam.God bless

@Jananwhajajanz 5 лет назад

Ang galing niyo po sa mga videos niyo! Sobrang informative! SALAMAT PO!

@ReaNinja 5 лет назад

Thank you!! Happy to help. ❤😊

@user-ix1un7gu9k 2 года назад

I learned a lot , thank for always giving tips to us especially for new bie like me 😊

@reignBeaux4946 4 года назад

Thanks for this info and now I had an idea what to expect on CC training., I just got passed my final interview last week, then medical exam and scheduled for training on Aug 18. Honestly, I feel nervous and excited at the same time haha. I understand that there's a big adjustment since I'm from teaching industry for 4 years, now I'm just hoping to pass the different training phases so I could get the job. Anyways, I would like to thank you for the tips that you shared from your previous videos about CC interview and it helps me a lot 😊😊. Your videos are great blessing for those who doesn't have a BPO experience but willing to learn and apply on the industry. I really appreciate this. 💙

@ReaNinja 4 года назад

You're welcome. All the best ❤😊

@annamariealejandro5621 4 года назад

My training just started lastweek friday. I'm the only one newbie in our team. In my first day, may test daw which is conversational index. Ayun everyone passed except me 😂. Hope i can survived. Thank you to your tips and advices. It's very helpful 💞

@cherryvillejo3033 3 года назад

What’s conversational Index po

@leonacamilleroque2927 5 лет назад

Hi rea! I would like to say thankyou because of your useful tips i get hired yesterday! Thankyou and Godbless! By the way my training will start on Monday.

@ReaNinja 5 лет назад

Congrats Leona!! ❤ Glad to know my videos helped. Good luck on your training. 😊

@dexterloza1399 2 года назад

Thanks for this tips maam it really helps me a lot. I will train myself now because i have my training next week which is called voice training. And i am nervous but i will do my best.

@mariadelosreyes6164 4 года назад

On Nov 11 I start my work training I'm so nervous and excited

@gaarasama1247 2 года назад

It depends where you work. But most call centers are nothing but stress stress stress. So be aware

@crisellgaringa6948 4 года назад

Hi ate rea, I'm so exited! Coz today is my first day of training and I want to say thank you,because without your tips I think I wouldn't be able to come this far. I hope I will also pass the training, thanks💗

@jones9894 3 года назад

Hi,may compensation ba ang training period?

@crisellgaringa6948 3 года назад

@@jones9894 yes😊

@darreljayona5311 4 года назад

My training will be this coming Wednesday, january 8, wish me luck and thankyou for the tips idol ❤️

@Summervee29 3 года назад

Very informative. Will have my training this coming Sunday, felt scared, but hoping things will go well. Wish me luck😀.

@ReaNinja 3 года назад

Good luck! You got this ❤️

@iriseumague3262 4 года назад

My training will be this coming tuesday ❤️ thank you for the tips 😘

@mk-hv9mb 4 года назад

I just got a job last night, thank you for your videos. I have been watching it from the start that I applied in BPO industry up to before my final interview last night 😊❤️

@ReaNinja 4 года назад

Happy for you ❤ and congrats!!

@mk-hv9mb 4 года назад

Thank you ❤️

@josemontoya24 5 лет назад

Hello.your channel is awesome I love it. I want you to know you have a new subscriber and thanks for every video.

@ReaNinja 5 лет назад

Thanks so much ❤

@laurencecatanzaro1359 4 года назад

Will be starting my training tomorrow. So excited! Thanks for the heads up!

@olartesophiapatrices.7289 3 года назад

Thank miss rea 💗 very helpful 💖

@aaronmacalosdolera9018 5 лет назад

Thank you for this, I hope this could help me a lot!

@ReaNinja 5 лет назад

Welcome Aaron 🙂

@aaronmacalosdolera9018 5 лет назад

@@ReaNinja I just recently subscribed you :)

@ReaNinja 5 лет назад

Thanks much for subscribing. 💗

@rizanuevaespana6570 3 года назад

Thank u miss rea I already have my JO thank u for the tips I learned from Ur vlogs 😍😍

@ReaNinja 3 года назад

Congrats 🤗🤗

@RelaxingMusic-vb9vc 5 лет назад

This video is helping me a lot but can you make a video regarding tips on passing the versant test? thank you 😊

@beariego7052 4 года назад

Hi Ate! I have been binge watching your vlogs bcoz I'm gonna apply one of these days and I must say that you provide really helpful tips for an 18 yr old w/ no job experience like me. Anyways, I hope I'll get hired.🤗🙏

@ReaNinja 4 года назад

I'm so glad! All the best with your application Bea.

@hebreu1970 Месяц назад

hello, tanong ko lang need pa ba mag prepare ng introduction about yourself or prepare some talent? hahahaha dami ko po kasing nakikita na ganyang post 😅

@karenjoyfigueroa2351 4 года назад

Nice video Ms. Rea.. I will be starting my training on wed. Good luck to me 😊😊😊

@arvinvargas8929 3 года назад

My training will start at 10am wish me luck ❣️

@Sol-in2cr 3 года назад

My first day of training will be next week, I'm nervous and excited at the same time hahaha

@psychopaulo4285 4 года назад

My training will be on Monday. Please pray for me.

@nadingmorales7927 2 года назад

Yeah i watched this before my training to prepared myself. Hoooh sana makapasa akooo😊

@ladyvaleriecartera5279 4 года назад

i will be starting my training after i submit my requirements ❤

@sandytilo 4 года назад

What company?

@sharmainediaz324 4 года назад

Hello Miss rea 😉 speaking training 😂 tommorow is my 1st training as csr my account is PLDT and i hope that I'll be pass until the end of training your video helps me to not be nervous cheer me up please godbless. 😊

@ReaNinja 4 года назад

All the best to you Sharmaine. ❤

@kimerich1775 3 года назад

Thanks for this information 😊 My training will be start in 28 and I'm super excited and super nervous at the same time cause I'm just 19 years old and also this is my first ever job I really hope I can pass the training 🙏

@ReaNinja 3 года назад

Congrats Kim!! Enjoy the ride :)

@kimerich1775 2 года назад

@@ReaNinja thank you so much and I really love your channel it really help me a lot I know not just me but also the inspiring call center agen 💖t

@barbierush9738 3 года назад

I’ll be doing my training soon but we do it a bit different in our country we do definition of memorandum time phrases for different countries but I fails it the first time so am going back to try again

@ziaboa200 4 года назад

Hello Ate Rea, will start my training this 3rd week of July. This is my first job. 1st bpo experience. Hihi. Thanks to your vids. 🥰🥰🥰

@maryann7127 4 года назад

Kahit po COVID? Saan po yan?

@medusataper817 5 лет назад

Hello! miss Rhea! Maayong gabi Nimo! I'm a big fan of yours. I also followed you on Facebook. I've got alot of questions to you, I hope you could have a time for a little talk.

@ReaNinja 5 лет назад

Thank you! Appreciate it. 💗 Please message me sa FB page nako or email hello@callcenterninja.com. 🙂

@SeaMarinerosVlog Год назад

NXT week I'm going to start my training god.i'm so nervous I don't know what to do grrrr

@flipit27 4 года назад

mock calls on friday. this is it pancit!

@davidsmith6101 2 года назад

Hi start product training tomorrow pray my success

@jewelynmedina9227 2 года назад

Thank you po for your video super helpful! Hopefully i will pass the training huhu. Question lang po, paid po ba ang training?

@SMoothlikebutterLol 6 лет назад

Super nervous!!! Never done anything besides selling Kicks on footlocker and food industry... Need afew advices

@ReaNinja 6 лет назад

Selling something is a skill! 🙂 I'm sure you'll be fine. Good luck. 🙏

@justinemacabulos2346 4 года назад

What if I've already hired but i failed all the training like communication exam? What will happen to my application?

@OphismEdits 3 года назад

Training for me is starting this week

@amirhakimchannel7935 2 года назад

Hi today is my first training...wish me luck 🙏

@andrewgulla9865 4 года назад

But when I see all your video tips and how you communicate I have the courage to practice using my cellphone to record it.

@chanyeolpark4767 5 лет назад

Ate training ko na po on tuesday and im so nervous parang di ko ata kaya 😭

@cyrusjohn2249 5 лет назад

hi ms rea i hope you see this comment last week i apply in concentrix and i was hired from macys account but its seasonal to be honest mam im not fluent in english tanong ko lang po sana kung kahit seasonal yung account may nabagsak pa rin po ba sa training thank you :))

@ReaNinja 5 лет назад

Meron din siguro but it should be easier than regular accounts.

@airashin3663 5 лет назад

I will have my first training on monday and i'm worried coz i only have limited english because i'm only an average english speaker. I hope i would pass my training😭 it's my first time at a call center industry so everything is new to me.

@ReaNinja 5 лет назад

Congrats on getting a job. 💗Do your best to learn and claim that you'll pass. 🙏 Good luck on your training.

@airashin3663 5 лет назад

Dennis Michael Arenas Fortunately, I did pass my training 😊😊.. yeah it's really hard to cope with the environment as well as the things that you need to learn. At first I really don't understand what my trainer was discussing and also the interaction of the tenures with the trainer, I always had this big question mark in my face. But moving on, I am now able to get along with the discussions and it was fun. We have three stages of training and yesterday I passed the stage 2. Hehe can't believe of it actually. I thought that would be my last day in the company 😅. Btw, are you also a filipino? Don't worry with your english, you'll eventually develop it sooner, just keep on practicing and always think in english not with your native language. Trust yourself and have persiverance, never compare yourself to those tenures, instead always think that one day you'll be in the same stage with them 😊😊 that's also my motivation. You can do it Den !

@jemuelechague2507 5 лет назад

Today is my 1st day of training, I am so nervous.

@ReaNinja 5 лет назад

Nervous is good. 😊 Good luck on your training!

@vaneszakeytv3183 6 лет назад

Our first training is about global communications, can u tell me what to expect? Im so nervous right now since its my first time working in a call center.

@ReaNinja 6 лет назад

I believe it's just like comm skills and soft skills training, or like how you interact and communicate with customers, basic call handling, phone skills, etc. It's normal to get nervous but sooner, you'll get used to the call center environment. 😃 Good luck! 💗

@cludovizroberts7842 4 года назад

Thanks Rea Ninja, I just got hired and I don't know what to expect.. This really helps me a lot, your vids helped me a lot

@andrewgulla9865 4 года назад

Yes I am excited but at the same time scared, because of how to communicate well scared in a way that they might laugh at me when I talk.

@ReaNinja 4 года назад

Just do you and don't mind others. You got this. ❤

@rollysuaviso1073 5 лет назад

My training will start next week 😖 and I am very nervous about it but, I know things will going to be ok. I'll just go with the flow. Hehehe thanks for inspiring us! Godbless 😊😍 I hope you'll make a video regarding how to handle nervousness in front of people (call center related) 😊 it will be helpful a lot for us, newbies.

@ReaNinja 5 лет назад

Thanks for the suggestion. I'll see what I can come up with. 😊 All the best to you. ❤