Hi, Andrea! We recommend the method shown in the video as manually forcing the cartridge holder to move may damage internal components. If you need additional help accessing your printer's ink cartridges, our PIXMA support team is ready to assist you. Take a moment to register your PIXMA TS6420 first at canon.us/account and you'll get access to all of your support options including live chat and our 800 number. Hope to help you soon!
Hi, James! If you're using a genuine Canon ink cartridge with all of the strips of orange tape removed and you're still getting an error message, then we recommend contacting our PIXMA support team for guidance. Take a moment to register your PIXMA TS6420 first at canon.us/account and you'll get access to all of your support options including live chat and our 800 number. Hope to help you soon!
