CARVANA CATFISHED ME! BUYING A CIVIC TYPE R LIMITED EDITION 

Your decision to return is understandable. If the car had 20k-30k, all of the issues you identified would have been digestable. For 4.6k miles, that's rough.

There is a reason Carvana doesn't want you to look at car before you buy it.

The original owner probably didn’t make his payments and thus it was repossessed. He probably drove the crap out of it because he knew the bank would be coming for it.

I took a lot of pride delivering cars for Carvana, genuinely enjoyed the reactions of most people receiving the car they have been waiting for or saving up for. But the people behind it, some of the most double standard and self-centered management I've ever experienced. They use cleaning and detailing as a second hand chore or punishment, which is disgusting because I'm going over everything to make each delivery count, and 9 times out of 10 you don't have spare time laying around. Getting off the phone with a customer and mapping out my route and how long everything takes, only to pick up the car from detail completely half-assed because the person on punishment is just sitting around on youtube or instagram. Everyone knows how terrible a company they are inside and out, oh and by the way, NOBODY knows how to drive stick...literally nobody, and the ones that "do", grind your gears down taking 42 attempts to get it up the flatbed. And you thought the bumper scrape was bad lol. Stay away from Carvana. Edit: im talking shit and hating on them, but also how do they stay in business. Every new hire they bring on get a paid trip to Arizona for 6 days to "learn how to operate an Izuzu NPR flatbed". Airbnb, paid ubers, and reimbursed food/drink. They may not be doing it right now, but from the start of their business up until March 2020 with COVID they were flying HUNDREDS of people to AZ weekly. wtf

I used to work at a Carvana vending machine detailing all the cars, the cars would actually come out pretty decent as long as we had all the right chemicals and car wash equipment. However when I got moved to the inventory lot to do the same thing, the job quickly declined, the zoning of the inventory lot gave us a lot of issues and the city ordered we could not wash cars on the property, now imagine all the sold cars that got delivered that we had to prep without the help of a pressure washer or soap. This man's experience basically makes sense to me but I can only imagine how others feel about buying cars from Carvana. If you ask me its hit or miss, you might get a deal, might get a money pit nightmare

There is no way that steering wheel should look like that at 4,600 miles

I’ve worked at carvana at one of their inspection/repair centers and you’d be shocked at how many cars are fucked up like that. They may repaint a quarter panel or bumper and buff out some scratches but that’s it. They basically make these cars look okay for the pictures and put them up for sale. So many of them smell horrendous inside like smoke or mildew, paint fading and chipping, transmissions shifting like it’s full of rocks, all kinds of issues from mechanical problems to body damage. I would advise everybody to never purchase a vehicle through them. There’s a reason used car salesmen are typically labeled “sleazy”, now turn that guy into a corporate entity pumping out thousands of vehicles a month and you’re asking for trouble. Be smart people, there’s a reason they want to just drop it off to you and leave once you buy it, making a purchase as large as a car shouldn’t be as easy as ordering from amazon.

Never settle for something you want, especially if it doesn’t come the way you wanted it too. Nice looking car, but then scratches got me, especially when they didn’t mention any of that on their site

Dang, anxiety overload watching the delivery of the car come off the truck and scraping the lip. The scratches, worn steering wheel, and jacked shift knob, just return it. If you’re going to spend $60k on a used LE, you should get one that’s mint, they’re out there. Just my thoughts anyway. Interesting video, looking forward to the next

Definitely embarrassing for carvana to deliver a 4600 mile car in that condition. I understand they have a volume based business model and can’t devote serious time to every car they get but this car is in really bad shape for even 40-50k miles in my opinion. I’d definitely return it, knowing the engine was likely neglected as well.

I bought a civic type r from carvanna as well and had no issues. I've owned the car for a month now and still nothing off about it. Steering wheel on mine was hella dirty as well, but just took some cleaning solutions and got that off pretty easy peasy. I had a few scratches on mine too including one the website listing didn't mention but I mean it's a civic type r. Can't go wrong driving one they're amazing cars. They're just in such high demand it's hard to get one local. Getting one delivered from Carvana was just the way go. Thats a bummer your shift knob was messed up

I agree, for those miles I would expect it to be pristine. The absence of the OE tires up front, filthy steering wheel, brake wear, and other indicators say it's had a harsh life up until then. Doesn't quite add up. Question is, is the car as it is, worth what you paid?

This is exactly how I picture any carvana buying experience to go, let alone with LE Type-R. That scraping on the offload hurt my soul.

literally got fired for bringing too much attention to a customer's issue where a customer was told when her contract was getting rebuild after title issues and it took 5+ months of dealing with her contract being rebuilt, several reps told her she will have the delayed months of rebuild( mind you she couldn't make payments while system showed no purchase or contract) she was told we will cover those payments. Until bridgecrest( the financing ) started threatening to tow due to lack of payments. very VERY long story short and many arguments with management later I was finally successful at getting carvana yo honor their word to her. No where in training do they tell u to warn customer's to continue to make payments or put those payments in savings because they will be charged one lump sum. This woman had just lost her daughter, husband went blind and dealing with bs reps who didn't care and she was ready to sue... until she got me. We were told to treat customer's as if they are our mother...( the unspoken fine print to this "company principal" unless it doesn't benefit carvana. Principles only apply when it makes carvana $$) after the light and questioning the system I was then plotted against and 30 days later fired after I was sent home due to child needing covod test. They then refused unemployment claiming I knew I broke the rules. The owner has earned himself the title of WORLDS BEST SCAMMER. Plus THEY DO NOT EVER INSPECT THE VEHICLES DESPITE WHAT THEY CLAIM. 95% OF THEIR VEHICLES ARE LEMONS!!!!

When I bought my car last year Carvana was one of the places I was looking at because I had a very specific car and color I was looking for and they seemed reputable. After hearing all the lawsuits and allegations they are facing now I'm just really glad I didn't end up buying anything from them. I hope you sent this back unless you got a really good price for it. Also hopefully you had no issues getting your title for it because that seems to be a big issue with them.

That delivery alone killed me

The steering wheel, and seats definitely came from an ebay listing.

A few wood blocks could have saved that front bumper from scraping. OG haulers know what’s up.

I usually don’t comment on videos but I’m a delivery driver for Carvana. I completely understand some of the points that he made but at the end of the day you are buying a USED car. So a lot of the times the vehicle won’t come worth the original accessories which is listed in the disclaimer at the bottom of the car’s details. For the driver scrapping the bottom bumper unloading the car, he probably could’ve moved the bed a bit lower but when you have a low sitting car, most time it’s going to scrape. Nothing the driver can do about that. He could’ve called you before delivering to ask if you want to pick the vehicle up from the hub. Which I’ve done before with a Porsche. With the scratches that you can feel with your finger nail should be covered as it’s out of our standards. Most of those scratches are a result from third party transportation and isn’t noticed until the day of or day before delivery. Each “hub” is different, especially when it comes to detailing/inspections of the vehicles. My hub and manager takes great pride in making sure the car is detailed inside and out and as for the drivers we care about our customers’ experience. In my honest opinion I don’t think this was a bad experience, the car wasn’t a piece of shit, it had a few scratches, the driver was a little late but there wasn’t anything more Carvana could do. At the end of the day it’s a used car.

I think the delivery driver needs to be retrained on how to load/ unload a car,and maybe (by his own omission) not try and clean a steering wheel.

I bought my 21’ R fresh off the showroom floor and it was an experience I’ll never forget

Car was tracked or raced. Look at the steering wheel. Likely from racing gloves. The 2 front tires could have been from carvana and they wouldnt know or care to use the same expensive tires all around or the previous owner roasted them and went back cheap

100 miles on the street, 4500 miles on the autocross track.

Damn I would not take it. I completely agree with you for that price and the condition it’s in is not worth it for an LE.

Guarantee this thing was driven hard af by the previous owner(s). The heavy wear on the brake rotors/pads and worn out front tires in less than 5k miles is a huge red flag. Definitely wasn’t properly broken in when new, nor was it warmed up or cooled down properly. Curious to if it’s already burning oil having lived such a hard life already.

I bet you that car has been tracked a number of times which would explain the change out of front tires with 4K+ miles and the dirty steering wheel. Just imagine how much sweat and grime on the suede steering wheel from the driver that did those track days. In addition buying a limited edition vehicle, site unseen, no PPI what could you expect. While it may no be up to your measure even if you give it back there are others that would buy that vehicle and move on. Probably what your looking for you would need to have a PPI done on a vehicle before purchasing that is not in your local. It takes a lot of the guess work out of it.

I ordered a Mustang from them. It was raining when it showed up so I couldn’t inspect the paint. Went to the car wash the next day. When the brushes cleaned the front, blocking the air intake, my engine temp skyrocketed. When the brushes moved to clean the sides, the temp went down. Clean and dry, I inspected the paint. Multiple chips in the paint, one was down to the metal so it’s going to rust. Checked the fluids, BONE DRY COOLANT TANK. The car had no coolant, which explains the high engine temp when air is blocked. The pipe connected to my left muffler broke. My mechanic had me come out to the shop floor so he could show me something, which has never happened before. Because of insurance shops don’t let people wander around the garage. He showed me the terrible welding job someone did to connect the pipe to mufflers NOT for a 2014 Mustang. He said the mufflers likely came from a Mustang GT and someone thought they would sound better. Then he pointed to writing on the mufflers. Someone used a grease pen to but “AB” on each muffler with a circle around the letters my mechanic said “That’s what they do at junkyards.” So my Carvana car showed up with chipped paint, no coolant, and junkyard mufflers for a different vehicle attached by a welder with no skill.

i worked as a auto glass replacement tech for the company they contracted to do various work on cars (hypersport). I would stay the hell away, everything they “fix” is literally a bandage. Everything from paint to interior to body damage to detail. Stay away, theres a reason they have multiple lawsuits in multiple states.

Unfortunately this is what happens when buying a pre owned vehicle. If you want perfect you have to by brand new

Yes they may have tampered with the odometer or it had 4700 miles that were very hard all track duty. I’d be returning it. Good luck with your decision.

If this was a couple months ago I could have sold you my boosted Blue 2021 Type R! If you kept it, I did a couple things that ended up making a lot of difference. I added mudflaps (because the paint it too thin), PPF to the whole front of the car, Side markers that tied into the turn signals, interior cabin lights to LED lights, Swapped all the speakers in the car and added an amp for a better subwoofer that still fit in the hub, some noise-canceling mats in the doors and under the dash so make the cabin a little quieter since I was on the highway a lot, and of course some window guards just because. Had a lot of fun with the car though, I just changed out to a 2022 VW golf R. Hope you enjoy it once everything gets rolling.

I worked in warehouses all my life. It’s possible for a steering wheel to look like that after 4600 miles. Keep in mind that people often go out to their cars for breaks and lunches.

As someone who autocrosses her 2017, since Day 1, trust me, you're going to have a lot more of the dirt, scratches, etc. from building and tracking the car. A car only looks perfect once, the first time it rolls off the truck. That being said, I would ask Carvana for an adjustment in price as a refund. And get a quote from a reputable paint guy to properly fix that one scratch. Also, I would have a Honda Tech check out the car, because I don't think the previous owner baby-d it. They can pull code history.

I have heard basically the same story from SOO many people that purchased from Carvana. I went with Car Max to get my like new Audi S3 and couldnt be happier- everything was as is in the picture (like new) and the price was right and 100K warranty from them is top notch.

Call me crazy, but this is honestly what I’d expect when buying from carvana especially if it’s a car with a race trim. Unfortunately a decent amount of people don’t treat these models (si, type r, gti, sti, wrx) well. Looks like you’re in Long Island based off that neighborhood 🤙🏼

Buying a car from from carvana is like going through the drive through and getting a burger and when you get home and take it out of the bag you realize its been stomped flat, But you eat it anyway.

The scratches would have been clearly visible while it was on the truck. You could have refused it right there. Used cars have scratches. The way the driver scraped the front getting off the flatbed in front of you would have been a deal breaker right there. If he scrapes it while your filming can you imagine how it was treated out of your sight.

7 days, dont make a mistake. There are other type R's

The driver could have tilted his deck back up slightly and brought the wheels to the end of the deck and dropped it back down to get it off without scraping the bumper. A real shame.

Worst part with online dealerships… you may never receive your pink slips! 😱

I’m interested to see what you decide. Sad to see an R in such rough shape

I've seen some Caravana experiences 😬 A friend bought a BMW from Carvana, it showed up to their house with almost 10k miles over the listed sale. My buddy was pissed. He tried sending the car back, they said they'll come back to pick it up, 6 months later its still at his house. 😆

That’s a cool car man, I wish I had the money to buy something like that. Your blessed bro.

I've bought 2 vehicles from carvana, both with trade ins. Both vehicles were very clean and as described in the ad. First vehicle delivery was delayed. It was frustrating. Second vehicle came without a hitch. I suggest it. Just stay on top of the transaction and make sure you get extra info if it's from an "affiliate" seller. Check the carfax. It should have mileage records each time it was serviced, if it was serviced. Chances are this was owned by a young mechanic who drove back and forth to his job as a mechanic, which is where all the grime came from.

Dealt with Carvana recently and if I knew then what I know now, I would of never dealt with them. Purchase went pretty good with no problems but when it came them them delivering my truck, oh boy what a joke. I bought a red F-150 with a brush guard and when it came to delivery, they delivered the wrong truck not once but twice! When they finally delivered the right truck it had way more scratches and chips that they stated. Since it's a used truck, it is expected but it would of been nice to know. Then it came with a soft bed cover and they didn't secure it so during transport it was left flailing in the wind which led to it tearing in many places. The driver said do a post delivery claim on their website but their system kept on saying error! Dealing with human was almost impossible and don't bother texting since it mostly bots with a scripted response. Needlessly to say after a whole week, it finally went through. However I'm still waiting to resolve the issues and I will never deal with Carvana again even tho I like the truck.

I can agree with this dude, especially after they gave him such a hard time over his trade in

That car was a track car. 4k miles and the brakes are that worn out and the front tires are replaced. Should get rid of it before something happens. For all you know the warranty is flagged on it.

For a car like that, 4700 miles on it, those miles are 100% rolled back, making it a highly illegal car to have been sold.

Caravana is a classic case of ‘growing to fast for its own good’. They can’t keep up with demand or update their infrastructure fast enough which is hurting their business, especially when it comes to customer satisfaction.

I’m also going to guess this might have been a press/demo car , those PSC’s where roasted odd , appears to have had rough first 4500 miles

The FK7 is insanely fun to drive, I can only imagine how the LE FK8 drives.

We bought my wife's SHO from Carvana. Car showed up as advertised, but getting all the paperwork done was an issue, not for us though, we had less than 24 hrs turn around time and even had our notary stuff done within minutes. Almost three months later, we FINALLY have tags on the car.

It was probably Honda’s promotion vehicle for a car journalist. 🤷🏻‍♂️ But that sucks hopefully you get it sorted. I sold mine with 3600 miles on it it was in showroom condition surprisingly that one isn’t. Id definitely contact them.

There's something up with this car, the condition doesn't match the mileage, I suspect the mileage have been tampered with.

That's not a 4,000 mile car. At all. My Fiat has 100,000 miles and is in better condition. Somebody was playing with the odometer. The reason why it has those tires in the front was because of people previously burning out.

Blows my mind that people spend that much money on something they haven't seen in person

Looks like some parts were swapped from an older R and the steering wheel as well swapped from a 2020 R. The doors have so many scuffs especially by the speaker grill

My 2020 R is in way better shape with 10k miles. Get Sonax Alcantara cleaner, let it sit on the wheel for a time, follow their instructions and brush it out. Check out AmmoNYC’s channel for how to detail and degrease the interior. Don’t use products that are too strong. Snag a little steamer and use it to straighten the creases in the seats. It’ll all come right back with no problems. With all of that said, have an independent mechanic do a PPI on this car before you decide. It looks very heavily tracked for some reason. I’m extremely suspicious that this wasn’t beaten on for clout at a few track days.

Same type of experience. Bought a C7 Corvette. Had numerous dings and chips not pictured. The transmission was also not right. I refused the car after a ten minute test drive.

Not sure you want to attempt to clean it up if you are rejecting the car, they could legitimately say you have made it worse and altered the cars selling price,so charge you their estimated difference

New video is up guys! See what I decided to do with this CTR LE

I wouldnt sweat getting or unwinding the registration......Carvana seems to have problems getting titles & Regs to end users. I dont think this is a car I would buy from them, for sure.

I think I'm the only person to get a good car off Carvana lol. Got a '19 Subaru STI with 30k miles. Car came in great shape, only thing wrong is it sounds like the speakers are blown. But I'm cool with that. I already started throwing car parts at it to make it even better/faster. I LOVE THIS CAR!!! I would say if you go buy from them and you are not a mechanic, definitely take to a shop to be thoroughly inspected, and based on the mileage have the fluids changed.

Did you have to hand in any documents in person or just online? I know their website says it is contactless delivery.

That mileage is rolled back 100%, I hope you utilize that 7 day return policy and had them pick it up

Shift Knob can be fixed by flipping the nut the other way, as someone who works at a carvana Inspection Center most of the cars there are always of questionable condition, we use ebay for parts or cheap, usually we do not use OEM parts ever

I heard you say that the car was supposed to have 4600 miles but I noticed when you started the car for the first time the odo shows almost 4800 miles. If they listed it at 4600 or close to it, where did those extra 200 miles come from?

It’s absolutely crazy how you notice stuff like that because I wouldn’t even notice it at all. I’m so used to small chips and dings that it really doesn’t bother me. Even on my new car I wouldn’t notice the stuff you pointed out

Tires, original owner probably got a nail or something and replaced both as you should. The steering wheel, the alcantra is a pain to keep clean. The shift knob, previous owner must of had an aftermarket knob on. Pull the shift boot down and adjust the 14mm lock nut to fix the OE knob. Just bc its an LE doesnt mean the original owner took good care of the car.

Let me tell you 2 things: 1) The dirty steering wheel and armrest is because the Alcantara material…idk why companies use that material 🤦🏻‍♂️ 2) You should’ve waited for the all new 2023.

same thing happened to me but I bought it from a 3rd party. I drove 2 hours away to check out an octane blue evo x, drove really nice, lots of power, paint looked good from the quick glances I took since it was cold. no ticking no anything bad. drove it home 2 hours, and it was great. after 3 days of having it, the weather cleared up, and I saw the worst thing i could imagine. The previous owner told me paint was A+ and very nice, absolutley no rock chips. I trusted him. Now I see both rear passenger doors were DETROYED with rock chips like someone was drifting in a gravel parking lot, and they were all filled in with touch up paint. and also in the sun, both rear quarters were repainted very poorly. probably due to rust, but I hope not. what ever, i took my losses and i boosted away and enjoy. ONE MONTH LATER the motor blows at 110k miles. i drove the car a whopping 3 times. never went full throttle, car only made 360hp. most boost ive went was maybe 10 lbs out of 27. was cruising at 3k rpm 30 mph and it just starts missfiring like a valve has stopped working. no noise or anything. took it to a reputable shop and they wanted me to put a motor in it. so all in all, i wasted 19k on an 08 (first year) evo x with 110k miles, bad paint, warped brake rotors, headlights that leak water inside, and now spent 10k on a new motor. i could have bought a perfect 2015 final edition with 60k miles for the 30k. i WASTED on my 08 with now 130k miles. at least now i wont feel bad for any door dings or rock chips. im just gonna drive it to enjoy it. it looks good from 10 feet away and thats all that matters i guess. worst part of all of this is i had limited insurance, so engine came form my pocket. and theres no one i can "return" the car to since it was a dude off facebook.

i bought my very first car from carvana back in september. its a 2010 camaro ss with a manual trans. before i get into the issues, i decided to keep the car because it was my dream car and i wasnt looking for a perfect example like you were. i wanted something that i could take and make my version of perfect. so heres where carvana took shortcuts, both front and back bumpers were obviously resprayed and have orange peel, overspray in a lot of places including on the passenger side front wheel. their inspection failed to find a broken suspension component. and this car being a 12 year old, 83,000 mile car, i obviously expected there to be scratches and just what you’d expect to find on a car with this amount of miles and age. on carvana’s listing, they only had pointed out like 3 or 4 of the many scratches all over the car, both doors had chips at the end like yours did in the video, both mirrors were scratched at the ends, the front quarter panels were covered in rock chips. when looking at the car from a little bit of distance, these things really arent noticeable, but when inspecting the car up close they are really noticeable

Looks like a mechanic drove it to go pick up parts. Lol

Regarding the steering wheel: that wear is typical of driving gloves. Driver had black leather and a strong grip. Also shows it was driven HARD to have that grip wear.

Wonder if that car was wrecked before? Steering wheel replaced because airbag blew? Front tires replaced from being wrecked or just ripped?

I bought a car from them a year ago. It looked exactly the way the online photos showed. It’s not new but was what I picked. Could not have had a better experience.

The second I saw that steering wheel I could have told him to take it back.. The amount you probably paid for that car, that itself is unacceptable. Taken into consideration you have to stare at it all day..

The tires Probly blew on the old owner Probly from beating on it. The tires on the r doesn’t last long

Damn, my car is now a year old, 12k miles. Still brand new, with none of these issues you mentions. That’s insane. Something has definitely happened to this haha.

Not sure if you’ll respond but honestly did you put a down payment and if so did they do the banking and all that and how often does this happen?

While yes paying that much for what is basically just a special version of a tarted up Civic should get you a mint car, it being used means it's not going to be flawless. If you've filed your complaints and got the process rolling on claims and a reimbursement, great. Otherwise, it should be known that it likely wasn't babied and you should never expect a flawless used car. I absolutely love my Type R and yes, I bought it used with some minor defects but the fun it gives me far outweighs the little things. The fact they didn't mention this stuff is the only leg you really have to stand on. Otherwise just drive it as it was meant to be driven. If you bought it for clout or as a status symbol, then return it as it's not the car for you.

“It’s gonna cause damage if you keep on backing up” proceeds to continue backing up.

Love that car my boss actually owns one I was there on the delivery day, it the same one yellow has only driven it 4 times in the las 10 months or so, but every time he takes it out it looks so good.

Different front tires? What do you think happened to them? 🤔

Sorry Bro send it back. That steering wheel is dead evidence of odometer tampering. No way that steering wheel should look that way at 4K miles. Google super kilometer filter, your car's mileage has been stopped.

I’m curious to know what you ultimately decided. If you kept it, I hope it’s turned out well for you. People say that you can’t expect something nice from a used car but I disagree. I keep my cars very nice. Of course, I car a lot about aesthetics. Some people don’t, as evidenced by the prior owner.

I can't believe you've had these issues with Carvana!!! I've been having my Fiat 500 Pop Sport for 3 years. My car has never given me any issues!!! Everything advertised was exactly what it was when it reached me. Hope you are able to figure it out. I'm guessing, the different locations yield different experiences. San Antonio, Texas here! All of my interactions, with Carvana, have been honest.

I just bought a car through Carvana. It is 2 years old. So not perfect. Every defect that I could find was noted on the ad. The delivery was on time. The person was very respectful and pleasant. I was given time to look it over and test drive. I could have said no, and goes back with no problems or refund, because I have not spent a dime yet. I kept it for the 7 days and still could have sent it back with no hassle. I kept it. My experience has been a very good one with Carvana. I interacted with 4 different people including the driver and all were knowledgeable and helpful. I will definitely do it again if need be. I can’t imagine an easier way to find and purchase a car. Not every employee has the same dedication to their craft and not every experience will be the same. I like their system, I like employees I met along the way, and I like the end result. I would say, give them a chance. You really have nothing to loose.

Always blows my mind seeing almost new premium cars completely beat to hell like wtf was the original owner doing? more money then brains clearly…

That LE is missing parts, previous owner definitely removed some of the LE goodies before Carvana bought it lol

The exterior cosmetic issues aren’t really a big deal imo but holy crap that steering wheel.

Do they take the trade right away or after 7 days?

4700 miles and the drive wheels tires are already replaced. That tells you all you need to know about how it was treated. I would have saw that and refused it on the truck.

The car was probably raced for most of its miles that’s why the steering wheel is all beat up and had front tires replaced it also could have had the whole front end clear bra that’s why it doesn’t have rock chips. I would keep it it has very low miles is very rare and all the problems you pointed out can be fixed easily.

I work for for carvana. I’m the reconditioning manager. What site was this car delivered to you from?

Carvana sold me a structurally damaged car and it was absolute hell returning it. I only saw my money back after 3 months of calling every day. They promised me $500 for a “we’re sorry fee” and I haven’t seen it- nor do I think I ever will.

Yea whoever had it before definitely swapped the steering wheel ! There’s no reason for that ! I’m sure you probably figured it out but you can change the walk away lock feature on the radio !

This thing has to be a repo or something. How did they eat the original tires in 4k miles? Then they put on cheap junk instead of good Michelins. My Si with 18k miles looks way better than this limited edition R.

I feel your pain dude. I just bought a Tesla Model 3 Preformance with Vroom and I had a horrible experence with them. After 4 weeks of paperwork runaround I was finally given a 2 week dilevery window. The communication was horrible throughout the whole process. Well come delivery day by driver was an hour late then he called and delivered the car to the wrong address 1 block over so I did not get a chance to see the car come off the truck. He just drove it to my address. Well the car was incredibly dirty inside and out. They never washed it. There were scratches all over the car that were not listed. There were 2 rather nasty spyder chips on the top glass of the car. The bassenger side "B" pillar internal pannels fasteners are broken and the pannel easily pops off. The list goes on. I spent so much time and effort into getting this car that I kept it and had to fix all these problems on my own. Vroom did not take responsibility for the missing items in the description of the car. They basically just told me that I signed for the car at delivery and was not reported to the driver. And that I had a 7 day window to return the car but I would loose all the money I spent for the delivery fee. MY WARNING TO EVERYONE IS THIS... DONT BUY A CAR ONLINE USING CARVANA OR VROOM!!! YOU WILL JUST HAVE RUNAROUNDS AND HEARTACHE!!!

I bought my current car from Carvana in late 2020. My car was exactly as it was described. I had a wonderful experience with Carvana, including getting the registration done within two weeks from the date of purchase. Since then, so many other people have had problems with Carvana. If this were not a limited edition car, I would definitely return it. Yeah, you have spent some time and effort buying this car, but you are going to have to live with it presumably for years if you keep it. Carvana can be a great experience. They need to do much better than this.