Chapter 1 - Introduction to Management - Robbins & Coulter 10 Edition 

Lecture on Chapter 1 - Introduction to Management - Robbins & Coulter 10 Edition. This lecture provides a basic understanding about the management and key terms, more useful to anyone who wishes to develop a basic understanding of the management. In particular, it is more useful for #engineeringstudent #arab students, #saudiarabia #saudi students as it contains examples from Arab world including Saudi Arabia. Learning Outcomes 1.1 Who Are Managers? Explain how managers differ from non-managerial employees. Describe how to classify managers in organizations. 1.2 What Is Management? • Define management. • Explain why efficiency and effectiveness are important to management. 1.3 What Do Managers Do? Describe the four functions of management. Explain Mintzberg’s managerial roles. Describe Katz’s three essential managerial skills and how the importance of these skills changes depending on managerial level. Discuss the changes that are impacting manager’s jobs. Explain why customer service and innovation are important to the manager’s job.