Thank you. My Officejet said "no paper loaded"- I followed all of your instructions at the end about cleaning the rollers- and it worked! Now the printer is good to go again! Until the next time!
None of this fixes my problem and I've tried them all. I can print but every time I try duplex printing, after a about two pages I get the message about the carriages being jammed and I have to cancel the printing because it keeps messing up and the pages that caused the message are very misaligned, and yes I aligned the cartridges, so I don't know what the problem is. But printing pages it works okay.
Hi Safiya, thanks for contacting HP Global Social Media Support! I understand that you need to know whether you should replace or refill ink cartridge. I will do my best to assist you. We recommend to your replace the cartridge. Please refer this document to know whether you should refill ink on your ink cartridge: hp.care/2rVwDCB Binu - Social Media Tech Support
+Mia W. Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The steps in following document apply to both real and false paper jams: bit.ly/2FjWLyw
+mimjin the great I understand you're experiencing a carriage jam. The print carriage cannot move. Open the ink cartridge access door, clear any paper jam or obstruction, and select OK. The carriage which holds the cartridges, stalls in the printer.The procedures in this document should help you resolve the issue: hp.care/2r0QuTg
@@HPSupport - I performed ALL steps, there is no paper inside, voltage is good, etc. Its a FALSE ERROR , I went even one step further - I Took a large hammer and in 2 minutes your faulty product went to printer hell. Bye hp (
Hi there, thanks for contacting HP! I understand that you are experiencing a carriage jam issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3N2uZXS Let us know how it goes. Binu - HP Social Media Tech Support
