This video was really really helpful. I had a jam under the Paper Path Cover. I would not have known, without this video, that I could access that part of the inside of the printer. Very well designed HP product. Thank you for this great, informative, clear to understand instruction video. ... Also, I print art prints on photo glossy paper and the colors are rich and excellent. I also print transfer sheets for hot-iron on to t-shirts and this printer is great for both!! Thank you!
Hi Etana, thanks for contacting! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support
Wow! I had already tried to shaking method but it didn't help. But pushing a slick cardstock paper through did. There was a piece of scotch tape in it. I can't say thanks loud enough!!!
+Benny _Phame thank you for reaching out to HP. I understand that your experiencing paper jam with your HP OfficeJet 5740. Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. Please try these steps A 'Paper Jam' Message Displays and Fixing a Paper Jam: hp.care/2jyOydp
+ Arianna jk Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. Please try these steps Paper Jam error: hp.care/2f5YFGF
I watched the video but the paper keeps getting jammed in the printer carriage. What can I do to stop the jamming? It has never done this before. Thanks
+Tropic Soap I understand the paper is getting jammed in the carriage path. Please follow the trouble shooting steps in the link: bit.ly/2w04Djp If the issue persists please contact HP phone support: www.hp.com/contacthp/
This video is so helpful! Guess what I found inside my printer- a pen !! At first I thought it came with the printer, but then I realised- who would put a pen inside a printer? I also found a drawing of a pepper. 😂i honestly don't know how the pen got inside though.. Edit: also I can not believe u are still replying to comments after five years
+Bklyn Ny64 This seems to be a hardware issue with your printer. Please contact our phone support team to fix this issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
You missed the part I need to access to get to my paper jam. I can see paper just peeking up from the rollers when I take out the interior paper guide, but the paper is not visible from underneath. It must have bunched up between those access points. How do I get to that?
+Aaron Gardner Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The steps in following document apply to both real and false paper jams: bit.ly/2EM0Iia
Friend dropped off that printer at mines, said it does constant paper jam. So i looked inside properly and there's no paper jammed anywhere, pieces etc. Tried various paper thickness with no luck Ever single paper is stopped by roller cover beyond ink cartridges. I suspect crappy sensor or mechanical fault. I know what I won't be buying
I have a problem when every time I print it displays a paper jammed message and makes noises can you make a video on that or someone comment to help. HP Envy Photo 7134
+Lorenzo Rodriguez Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The steps in following document apply to both real and false paper jams: bitly.com/2EM0Iia
+Kayla Grubbs Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The steps in following document apply to both real and false paper jams: bit.ly/2FjWLyw
I accidentally pulled out the top portion of the paper input output device. Need help putting it back on. Should be easy but cant figure it out. Please help.
Envy 5660, photo paper tray blocked, cannot print, cannot print, no paper jam, your so called help has not worked, Windows 10 states my PC is up to date with updates!
+J. G. thanks for reaching out! I understand that you are experiencing an issue with the paper tray on your printer. I'll do my best to assist you. Please perform the steps mentioned under this document to fix this issue: bit.ly/2DYSeT3 Let us know how it goes.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a paper jam issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/41rnG47 Binu_HP Social Media Tech Support
+Robert Ward thanks for reaching out! I understand that you are experiencing a paper jam issue on your printer. I'll do my best to assist you. Please perform the steps mentioned under this document to fix this issue: bit.ly/2FjWLyw Let us know how it goes.
+Seve Hynes30 thanks for reaching out! I understand that you are experiencing out of paper error on your printer. I'll do my best to assist you. Please follow the guidelines under this document to fix this issue: hp.care/2tbWPNf Let us know how it goes.
Have you tried removing all the paper & reloading. Kinda should work like a reset. Make sure side aligning holders are not too tight on the stack of paper in the tray. Good luck
I tried this process multiple times. No paper anywhere and I cleaned the bubs. And I still get paper jam. I have had two HP printers and each one was a significant source of frustration. I cannot even scan with the "paper jam" error, this expensive all-in-one printer is completely useless. I will never buy a HP product again and I strongly recommend that you do NOT BUY HP!
+ReassuringSmile We understand that you are experiencing paper jam issue on your printer. Please follow the instructions in following document to fix this issue: hp.care/2noRuvs. If the issue still appears after following the steps in this document, contact an HP Support for further assistance: support.hp.com/us-en/contact-hp