Whew! Almost donated my printer to Goodwill. Opened it, cleaned it, and GOT IT OFF OUR TEXTURED CARPET!!! Now she's on a table and purring like a kitten. Thanks a bunch for this video:)
100% ABSOLUTELY WORKS!!! I went straight to the roller cleaning tip (which includes the power cord step). Mine is 7 or 8 years old, it creaks, it whines and recently it stopped feeding paper. My rollers were filthy.. one quick wipe with a damp microfiber rag and viola!
Thank you so much! I wanted to make some Popsicle stick people but my printer got jammed. But thanks to you I can fulfill my Popsicle stick people dreams!
KEY POINT: Listen for the SNAP as you put the long thing with the gray squeeze handles back in place. Spent over an hour of my life I will never get back trying to get out of the paper jam loop.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a paper jam issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: splr.io/6054caMMp Regards, HP Support
excellent video, it might help others if all the printers covered is this video where put in the Header description. + how long/many pages approx should rollers be cleaned to keep it in tiptop condition? P.S. I think that the "instant ink" is great and thoroughly recommend it 5 *****
thank you so much for this. im using hp officejet and i have a paper jammed for 3 days inside the printer, we followed the first video tutorial from the printer screen but it only showed how to remove jammed paper stuck outside the printer.
Hi, this video was of great help. I had the printer a few days and all was fine baring the odd paper jam. However, today I spent 2 hours trying to print two pieces of paper. Moved my printer off the carpet, placing it on a hard flat piece of wood. I did this after you mentioning placement on a flat surface - this made the feed run smoothly. No printer jams since. I was about to return my printer to the store for a refund. THANKS. (I bet placement issues will have caught others out too or may be likely to.)
Andy Dodds That's great to hear! And thank you for pointing out that the printer needs to be on a hard flat surface for other people who also own this printer.
Thank you 🙏🏼🙏🏼🙏🏼 I am not tech savvy and I fixed it !! 😁 but when I plugged it back it turned on automatically but it said something like “you didn’t power off correctly , make sure you use the power button to power off to avoid it to break down” something like that 🥶
KritzkriegKane Try to be gentle when removing the paper. When you have it out check the paper for any missing pieces and be sure to find them as they will only cause another paper jam.
Hi Sandra, thanks for contacting! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support
Great video! I had a paper jam issue on my HP Envy 4520. I finally found the torn piece of paper, but now I can't put Humpty Dumpty back together again. The problem includes the paper path cover (I can't get it to snap in place so the scanner cover will close), the thing with the white sprocket roller on it, and a little plastic curved piece that I believe has something to do with double-sided printing. I hope this makes sense since my technical terms are a bit lacking. Thank you!
Hi there, thanks for contacting! I understand that you are experiencing an issue in putting back the parts. I will do my best to assist you. Please refer this document to fix the issue: bit.ly/3A3FSWB Binu - Social Media Tech Support
@@HPSupport hi, thanks for responding. I looked at the video. The piece doesn’t click down when I pushed it like it did on the video. I had to pull out the thing with the wheel on it and then the little white duplex piece came out now when I try to put it back together the cover doesn’t shut and click like it used to.
Thanks for the reply. In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu - Social Media Tech Support
Glad to hear it was helpful. If you find that the rollers need to be often cleaned, check the quality of the paper you are using. Cheaper paper is more likely to leave more residue behind.
Tell me why I just bought this printer and it wont let us get passed the alignment stage. It jams everytime, folding the corners of the page as it feeds. Why is that? I wiped the rollers already and removed all the jammed pieces
Maybe the tray that comes out for the paper isn't pushed in all the way. Try pulling it out as far as it can go, checking under the printer for anything stuck, then push it back in all the way. You can look at the bottom of the printer while doing it, to make sure it closes.
Hi Susan, thanks for contacting HP Global Social Media Support! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
Hi there, thanks for contacting! We are delighted to hear that the video was useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support
HP DESKJET INK ADVANTAGE 3545The paper has jammed at an unusual place as the videos and rest of the solutions available online don't show this case. the paper seems to have rolled up on a rod in between which is neither near or under the paper path cover nor near the place from the paper is inserted. Its rolled up on a rod somewhere in between... Need Help !
+Gangesh Gunjan Please use the "A 'Paper Jam' Error Displays on the HP ENVY 4500 e-All-in-One and HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series" document ( ow.ly/YlCrw ) as a checklist. I suspect the steps you are looking for are in the document.
A problem happened I turned the printer off when the paper was stuck I was trying to print something on my iPad it said the printer is unavailable on my iPad I said continue on accident then it said the printer is not available I said cancel I saw the video I turned it back on it said turn it off to avoid damage what do I do
I just bought a officejet pro 6975. I removed all packing and loaded the cartridges but the moment I turned it on it has a "document feeder jam" error. This occurred before I even tried to print anything. I have removed all doors and looked at all rollers. I have disconnected and restarted and still error. Any suggestions would be great. This is beyond frustrating.
If you haven't already, try following this document: HP OfficeJet Pro 6900 Printers - A 'Paper Jam' Error Displays - ( ow.ly/ccun304i2hI ). It is quite likely that either a bit of packing material or has fallen into something causing the error, or a piece of tape is still left somewhere.
+Akash M The instructions for setting up your printer for wireless connection can be found in these documents: Wireless Printer Setup (Windows): bitly.com/2HQmRss or Wireless Printer Setup (Mac): bitly.com/2HPy9xb
+Joan Collins There are no steps to give you to put the duplexer path cover back into the printer because it was not designed to be removed. I would recommend contacting Technical Support to determine what options are available. Please call 1-800-474-6836 if you live in the USA/Canada region. If you live outside the USA/Canada region, please click on this link ( ow.ly/4nkvD8 ) to find the Technical Support number for your country/region.
+HP Printer Support but it wasn't attached. Just laying there. The one with the rollers. I'm out of warrantee. 2 years since I purchased it. I can't get help from support. I'm going to have to buy a new printer. Didn't want to do that. It took awhile to set this one up. I don't want to do it again. I'm so frustrated. This printer model has problems with paper jams or this wouldn't have happened.
Please, I just got a new HP Deskjet Ink Advantage 4515. I try to set it up but I didn't turn the printer on after taking off all the tapes out of it. I installed the cartridges first before turning it on and the printer didn't turn on. When I open the lid where the scanner section is, it tries to move with the light showing but it doesn't move. I try to remove the cartridges but only the coloured cartridge is able to come out while the black cartridge is stuck. Help please
I'm going to post my answer from the other video here. I hope it helps. To ensure I am understanding you correctly, are you indicating that you are experiencing a carriage jam? If yes, please work the steps in the "HP ENVY, DeskJet Printers - The Resume Light and Ink Alert Lights Blink" document ( ow.ly/NKQ5301L2XZ ). Otherwise, if the scanner light is coming on and not moving, I recommend that you contact Technical Support, this document has the different support options ( ow.ly/5m7M301L6Lh ).
I wish this helped me more. But my problem looks like its the little Wheels/Rollers in front of all that that is eating the leading edge of the paper on the return trip to print the other side. I have only had this printer for a few months I think and it is already down to printing only one side of one page before the paper jams up in the front. I looked around and it really does seem to be the front ones . But I didn't see anything about what to do about them in this video. Is there a video for this problem? Please help I really can't deal with anymore tech stuff giving me crap ... If one more device acts up on me I think I will have a screaming fit!! LOL
Chameleon091 You can use distilled water to moisten a q-tip and use it to clean the rollers thoroughly. You will need to let them air dry before trying to printer. This can happen in dusty environments. You may want to look into a printer cover to protect it from dust.
Should there be a whiteish greasy film on the rollers and the bar there? Is it some kind of lubricant for the ink carriage? Can I clean it off or is it needed there? I don't think it is a dust issue since I keep it covered all the time trying to prevent the cat from getting up on it..lol Btw, the video doesn't show cleaning where I am talking about. It only shows the back area not the little rollers up front. That's why I didn't think cleaning would help with my problem. LOL Thanks for replying and I hope we figure it out since I really can't keep a device that isn't working right and I hate to return it and start my search all over again...grrr...lol
HI. Having tried everything that was stated in the video, I am presented with Paper Jam, even when there is NO paper in the tray. Been at this now fro about 1hrs and nothing seems to stop this message. There is no paper jamed and no paper in the tray - Help?
Don Garland Sometimes there is a tiny piece of paper still within the printer that is triggering the sensor. I would advise you to use a flashlight to check for any torn pieces that may still be in the printer. If you are 100% sure there is none and you are still getting the error call HP Technical Support.
Hi and many thanks for your kind reply - I have come to the end of the line - The display now says "improper shutdown"! and then says there is a paper Jam. There is no paper even loaded - It looks like this printer which was bought for me in JUNE this year has gone wrong - What should I do next please - Don
