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I had a customer make me cry once. I literally thought this guy might get physical, I was legitimately scared because of how much he raised his voice. The restaurant was crazy, it was a summer lunch rush and this guy had no chill! I was literally shaking! I ringed up his order twice and he was convinced that I was wrong when I wasn’t. I actually undercharged him the second time because I was freaking out so bad! The guy’s wife apologized to me for him, she felt so bad!
@@KyleEvra sorry to read that, do you know methods that help you to calm down? Because I have the same diagnosis and once I start to panic, I barely can focus on anything else. If it's really bad I will just seek out a quiet place and cry thru my panic attack.
fr u learn a lot in customer service, and handling rudeeee customers is the toughest. one time i had lost my dad while i was out of the country for a trip, i ended up leaving my trip early bc of it and my boss asked if i could come in the next day after i arrived. tbh i should’ve said no and she would’ve been okay with it, but we were short staffed that night bc lots of people called out “sick” and i said sure bc i thought it might help take my mind of losing my dad. i was SOOO wrong. even though i loved my job i just couldn’t handle myself that day. i came in depressed and got my apron on and I wanted to wash my hands before clocking in. so i turned to one of our sinks to wash my hands, then a hear this voice saying “so u just gon ignore me and not take my order” with such a nasty attitude, i said “sir, let me wash my hands and clock in and i’ll be with you” this man was so picky and so rude i felt so belittled. it was a couple and tbh the man was the only one that was rude i just felt bad for the girl bc she looked at me apologetic and she fr looked so embarrassed. i went to the back and cried for like 1 min and went back to work. ALSO i went home that night and found out my coworkers that called out “sick” were actually partying so i fr was so pissed i got called to cover them bc they wanted to party while i came in even though i lost someone in my family. a few months later i left and now i’m a teacher assistant. even tho i hated it bc of some customers, i loved it bc it helped me with my anxiety and people skills. (i worked at cold stone and was a manager for while)
I feel for “Sarah” I *hate* being around and talking with people, I can only talk to 8 people, out of basically 8 billion people on earth. Glad she’s doing better.
Her name actually is Sarah. When people tell stories and say they're making up a name, that's so they can use the real and make people think it's not.... If they wanted to use a fake name, they could do it without saying it's fake.
@@TraceguyRune You could do it without saying it's fake, but there are issues with people getting angry because you used someone's name. Thats how bad the world is rn
Imagine how this woman treats everyone else in her life too. I bet everyone at her job hates her. And imagine her poor partner and kids - IF she ever managed to get that far with anyone before scaring them off.... Kindness can be its own reward, and cruelty its own punishment. Treat people like sh*t and see how many people are willing to stick by you - it won't be a lot!
I love how you make your donuts so perfect! But if anyone says something don’t feel bad just ignore it. They will get there taste of their medicine back. You saying your story reminds me how I used to work in Dunkin’ Donuts. I lost my job because of the virus, this story happened to me every single day
I would have just banned the person for their abusive behavior. That would have been the best way to have shown your employee that that isn't tolerated around there. But at least you came out and helped her
The sign we reserve the right to refuse service exists with a reason and this is exactly why, losing one persons sale isn’t going to be the end of your business
Poor girl, I know how she feels if someone has social anxiety it's already hard to talk to people but being yelled at it feels like you are being stabbed in the throat
This is why i'm so happy that in my country, a worker can and also has the right to not serve customers if they're being rude, and also have the right to throw customers out of an establishment if they can't behave like basic human beings.
Sort of the same with England, im not sure what they actually do but it says on signs in stores that they will not tolerate rude behaviour to any of the workers or smth like that
I can't remember a time a *rude* customer made me cry (probably has happened though), but one time I was having a really, really bad day because of some stuff from my personal life: I was taking a customer's order, choking on my words with glassy eyes then she stopped in the middle of a sentence and asked me if I was okay. I bawled out immediately and she immediately offered me a hug (and I accepted). It took her a while to leave the store because she wanted to know if I was okay (I was led to the back by coworkers). I wasn't and continued to cry for 30 minutes in the corner until deciding to go home, but I'm so, so thankful for people like her.
That lady was a downright jerk. Having social anxiety is hard and a job can really help with that (trust me, I know) but things like this just don't help anyone. Too bad you can't file a complaint to a customer
Why is she a jerk, she just had social anxiety and was new to Subway. The customer was a jerk for thinking she could do whatever she wanted to an employee
To be honest, if I were this women, I would just be nice to Milad because I know about workers like this and they are trying their best to do their work.
I feel her -- customers can be awful sometimes. As a fast food employee with anxiety myself I've definitely felt the struggle. I wish customers would see us as humans rather than slaves that aren't allowed to make a mistake :/
I myself have severe anxiety, and will cry at the littlest things, your coworker was stronger than I could have ever been, if I was in that situation I would be crying in front of everyone.
I work in the fish department at a pet store and work with one of the sweetest people on the planet. I’ll call her Mandy. Mandy is a few years younger than me and was somewhat new at the time of this incident, which happened while I was on my lunch break so I didn’t even see it happen and I’m still ticked. Mandy had just caught a fish for this woman and then went back to check the price only to discover that the fish wasn’t for sale. I usually check the price before bagging the fish, but as I said she was fairly new at the time. The woman went ballistic, talking about how she had waited for the fish and therefore she should get it and basically just went off on this poor girl and she started to cry. This karen had apparently already been rude to the customers, pushing them out of the way to see the fish, and it was very crowded that day. One of my managers actually ended up calling the cops on her because she refused to leave without the fish. She left before they got there though. In a way, I’m glad I wasn’t there because I might’ve done something to get me arrested. As I said, Mandy is the sweetest and the minute I heard someone made her cry, I wanted to punch something. All the crazy stuff seems to go down when I’m on my lunch break.
@@mrquaackers or they have self respect and realize there are thousands of better jobs out there, I would have told that lady to find another subway... especially if this dude's the owner
@@backwardsyoga most people working in subways are teenagers from my experience, so normally they can't just go and find another job, because let's be real all fast food jobs are terrible. if you're an adult, you may not have enough experience or you can't just go and walk out like some people have the privileges of
@@backwardsyoga if all you have on your CV is working at fast food joints, other jobs usually won't take you because they don't think you've got the skills or qualifications. It very quickly gets to a point where if you're in a poorly-paid job, that's all you're seen as being qualified for and no employers will take a chance on you. If it was easy as simply finding another job, more people would do it. Your comment demonstrates a lack of understanding of what the job market is really like, and a lack of empathy towards people who haven't been handed opportunities in life by their parents or due to getting a better standard of education (which is also something that almost always gets handed to you by your parents). (Not that everyone working those jobs is necessarily living in poverty, but they don't exactly receive a brilliant salary given the BS they have to put up with and the hours they put in)
if i were "sarah", i would probably also almost cry because ive experienced when you're trying your best to do things correctly and people are waiting on you, making you panic even more because you think youre wasting their time, making you waste more time in failing and thinking about your failures
Thats a good way to cover up feelings. If you feel like crying, cut up some onions so you don't have explain your whole life in a nutshell because you feel like being judged, which you know you are so you begin explaining everything thats wrong with you and that becomes even more emotional. Emotional damage %1000
This story just reminds me why I should stick to my Remote Intelligence Jobs, because I can't stand human to human disrespect, ESPECIALLY when it's directed at me. If I was a Subway worker and a customer was treating me like dogshit, I wouldn't be all silent. I would be right in their face and if they pushed me "figuratively or literally" I would definitely catch a charge. Not Going To Lie there. NOBODY DISRESPECTS OTHERS ESPECIALLY ME! It's best I stay with at home jobs. The customer service jobs can be for the people who allow disrespect in their lives.
No i think you are wrong. You will need to interact with people some day in your life. I am the same like you. I think i slightly improved this by playing outdoor game. Try joining a football or other sports club. Another tip is have a pet, like a puppy or a cat and try to look into its eyes and talk to it. I think this should help.
I worked customer service jobs for almost a decade and i find it rude that you say that customer service jobs are for people who let disrespect in. It's not for everyone and you get rude customers here and there, but it's how you deal with things. I don't allow disrespect in my life. I actually like challenging cus because I find ways to get rid of them asap hahaha
When I started working I had alot of social anxiety, so I was really nervous about starting a job where I meet people daily. I took it so personally when the customer screamed at me for messing something up, which made me more nervous so I started to mess it up even more. I just wanted to cry but I had to keep my head up. Not even joking, when I had a bad day where a customer screamed at me for doing something wrong I just wanted to end my life because I thought I couldn't handle life. Now that I've grown older I never take it personally anymore. I still make errors but if a customer gets mad at me I will just put a smile on my face and say "You're completely right, I will fix it for you :)" and laugh it off (and most of my errors are small ones, no reason to scream like I just killed one of ur family members lmao) Seriously, never be like this to a person - you NEVER know what they're going through. They may be suicidal for all you know, and we're always doing our best. We don't make mistakes just to annoy you. We're not perfect. :)
I worked for Taco Bell, and a similar thing happened to one of my coworkers who was also a young girl, and I did my best to keep quiet and stay out of the situation. However, my manager stood up for my coworker and told this woman who was being rude to my coworker, “get the F out of my restaurant! You gonna be rude like that to my workers over a simple mistake, you can get the F out of here!” Needless to say, our boss was our hero that say. My coworker was happy that our manager was willing to stand up for her, and I ran around the corner because I was trying so hard not to laugh at the customer’s shocked and intimidated expression. EDIT: In case you’re wondering why I was laughing, it’s because I thought this customer was going to get away with being rude and making my coworker upset, but then things changed when my manager came out of nowhere and basically told her to screw off. XD
If you don’t mind me asking, did you work at a Taco Bell in Nevada, cause I swear I remember that event too, or maybe I just had something similar happen when I once worked at a Taco Bell in Nevada. All I know is that pretty much almost every detail of that event sounds similar, but I mean it is possible that very similar events could happen at other locations, it is the fast food business.
Repent to Jesus Christ ““Honor your father and mother”-which is the first commandment with a promise- “so that it may go well with you and that you may enjoy long life on the earth.”” Ephesians 6:2-3 NIV
I remember one time when I used to work at a pizza shop and.... it was actually my last day of work so it really sucked but everything seemed to go to hell that evening. You can place online orders as well as over the phone orders and even though my manager told the employees to not take anymore phone orders, there was the one girl who kept answering the phone anyways (why? I don’t know) and there were 8 online orders that came in at the same time, and then our regular oven broke so they had to use the backup oven which cooks 2x less the amount of food at a slower rate and not to mention our floor was *full* and to add to all that one of our delivery drivers and one of our kitchen workers called out that evening. All that combined made for a 2 hour wait time that the cashiers weren’t informed of until an hour after that wait time applied to orders. It sucked for the customers as well the employees. Thankfully most of the customers were super generous and some of them even gave some pity tips *but* there was this one table that had two ladies that would. not. let it. go. They were offered a full refund, we gave them so many apologies, but they kept coming to the counter and telling us how terribly we disappointed them and let them down by having the food take so long (as if any of us could have fixed it) and they even stopped our dishwasher who came out from the back to get more dishes to wash to tell him what happened and how they are in absolute despair bc of their dining experience. All of us cashiers listened to them and just kept apologizing but the dishwasher *hated* how those ladies kept treating us so he politely told her off and it made me so happy. I don’t remember exactly what he said but it went along the lines of “I don’t know what more you can expect us to do for you right now. We’ve listened to your complaints, we’ve done what we can to fix the issue. All you’re doing by continuing to talk to our employees is slow us down in our work which will only make things take longer.” That was an awful night (I’m just thankful I don’t have that job anymore)
oh geez im sorry that happened. i went to a McDonald's and they were taking at least 15 min to give food. as i was waiting i was getting really annoyed. when the lady gave me my food i was about to say something. she told me they only had three people working. i felt so bad and told her it wasn't a big deal. i am pretty sure they got some rude entitled people still that refused to understand or straight up didn't because they never worked that kind or job or worked at all .
I feel for Sarah. I got social anxiety because I was abused as a kid and ever since then, it always felt like everyone's gonna get mad at me for no reason that's why I get stressed out a lot thinking about not to mess up. And I feel like people who are rude/abusive to others have never faced trauma like that. Karens like her should know that in the time of extreme need, they'll be all alone. I am glad to know Sarah is doing much better in terms of her social anxiety.
my first job was in a upper-end retail store, so many snobby people shopped there and i cried a lot. you don't realize how awful people can be until you work in retail or restaurants
I feel like there should be a universal rule and agreement that if you are rude to someone, they shouldn't have to serve you. Like airplanes with their air hosts and hostess. It would definitely decrease how people would behave.. at least in my opinion. It's bad for business, but good for workers mental health.
I would agree with this ONLY if a phone tree is not involved in any way and if an email address is available. People do phone rage because the phone tree has no "other" option and because they're forced to wait or repeat the same information over and over for five minutes+ before anything actually happens.
0:12 thats so lucky tho. U r blessed to have cried so little in ur life. My life honestly sux and i've got depressed alot before and even now i do. I've cried more times than i can count. The only things keeping me sane are these videos on utube.
Poor Sarah. I know how that might feel. Story time, feel free to skip it: So a KFC opened in my town about (holy heck) 6 months ago and I was part of the OG team. All of us were kind of beginners, and despite our managers telling the people multiple times not to stand in the line but order ahead and pick it up, they were there anyway, not listening. I was working there for about 3 weeks when we officially opened, training was in another joint in another city. None of us was used to that kind of crowd and I was scheduled to close service alone. That was already a stress factor, I was so afraid of cleaning the deep frier, because knowing I was clumsy as all Hell with a short memory I would mess up and burn myself. And to that pressure came the rush and the orders being 10 minutes, 15 minutes, 30 minutes, 1 hour late. And I lost contact with reality for I don't even know how long. All I remembered was sobbing, trying to work fast as possible, the pressure sinking in more and more, and the next thing I know is that I'm sobbing, coughing, wheezing and holding onto the work bench for dear life. One of the managers led me away to the fitting room to help me calm down.
working in retail opens an eye of how cruel and nasty people are. someone called me a perpetuous bitch for accidentally dropping a restock package in the back room on their foot. after that i felt so bad, held in tears before i got home.
When I worked at subway a few weeks ago I joined cause I liked the food, the people were always nice, etc. I have really bad social anxiety and I thought maybe it’d help me get out of my shell, which it did but then again I have no problem talking to people in a professional way, makes me feel like we share a mutual respect for each other and I’m not just looked down at for being a sixteen year old working their first job ever. So I had no problem with the customers they were always very kind to me and understood I was new. It was my manager that was the real problem, the first day she was supposed to teach me where things were and give me the lowdown on working the veggie area. Cause her we learn the stuff in the back first, then the vegges, meats, and then cash register. Instead she left early leaving me alone with my other coworkers, forcing them to teach me(keep in mind she scheduled my shift to cover someone who had stopped coming to work, then he ended up showing up the day I did so I was already a flustered and stressed mess) anyway my other coworkers were pissed at her for leaving me, and leaving them to teach me. In short terms I ended up running cashier my first day and was so stressed I wasn’t going to total up people right that I actually cried in the car with my mom on the way home. I have no hate for my ex-coworkers they did an awesome job trying to teach me and were very kind about everything.(-the fact I thought they expected me to know everything I was doing on the third day even tho I hadn’t even learned the meats yet) other than that I do miss them after quitting but it was definitely not worth the stress the job put me through, I haven’t stepped foot in said subway since. I’m just to ashamed to do so… feels like I did something wrong by quitting. I did make a little over $200 in three days tho 😄
As someone with social anxiety I can understand how she feels :/ it honestly feels like so much pressure and she was doing her job the customer was just rude
I have really really bad social anxiety, depression and I’m really sensitive. I used to work at a subway when I was 16 for a part time job. A very similar thing happened to me too. I really don’t blame your co worker for crying. If it was a 12 year old me, I probably would’ve gone hysterical. Yes, I know some of you would think I’m cringe but this is my comment not yours. Thanks for taking the time out to read this and have a good day.
Okay she had no reason to say that it was simple, I don’t know what its like to work at a restaurant but I’m sure it’s not easy having to constantly server ungrateful and mean customers, people have no right to say that because instead they should try it for themselves and see how hard it actually is
Are you not allowed to turn away customers that behave badly? If I ever met someone being that rude to one of my coworkers I would kindly tell them to stop interfering with our work or leave. If they still wouldn't listen I'd call the guards
@@handsomesponge9952 I have gotten a job, but in Sweden and not in the US. Of course we also see it as important to be nice and helpful to the customer, even if they are a bit harsh. But the customer can take it too far and if they do its not rude to ask them to stop or leave. Not only are they hurtful towards staff but they are also disrupting the experience for other customers
@@Ankan._. idk if being rude to an really rude customer on fast food places are actually allowed on u.s. in some of the jobs but it depends on the boss like if he allows you to kick an person out you do if he doesnt let you kick any person then you dont
@@handsomesponge9952 Yeah rough environment. I know it is so at some places here too but it is not as common it seems. It doesnt make sence that because a person is a customer he/she behave anyways he/she wants. Then again I can understand that if you're running a small business where every customer matters, it could be more imporant let the customer get away with more things, because you cant afford to loose them
I feel so sad for guys that don't cry... I mean, either nothing has ever happened to them so make them cry or they have been taught that crying is something "men don't do", but when you cry oxytocin and endorphins are released which helps with both physical and emotional pain, so cry, guys! It's nothing to be ashamed about!
