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Customer SCHOOLS Car Dealer & Saves $1,000s | MUST WATCH Before Buying a Car | Part 2 

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4 май 2022

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Комментарии : 3,8 тыс.   
@CarEdge
@CarEdge 2 года назад
Watch Part 1 here: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-BoGxISGrtMU.html Thank you Laura for being a part of this 3 video series! 👉 instagram.com/coachlaura_/
@luigidicarp9521
@luigidicarp9521 2 года назад
just watching this, i want to back out buying my reserved car thats coming next month. :(
@Jamal2fresh
@Jamal2fresh 2 года назад
I must say this was great, I hope you guys keep bringing videos that simulate a dealership like this weekly or monthly because these are very nice. Matter of fact I was like 20 minutes into the video and I actually forgot I’m actually watching YAA, I really thought I was watching a dealership. This is addicting. Please make these dealership simulations weekly or monthly. This is awesome. It also prepares me for when I have to walk into a dealer ever! 👌👌👌💯💯💯💯💪💪💪🇺🇸 YAA to the rescue, shoutout to Ray and Zach! By the way I still need to see what you guys have for extended warranties for my 2018 Audi RS3 with 20k miles mint condition. 👌👌👌💯💯💯🇺🇸🇺🇸💪💰
@Braglemaster123
@Braglemaster123 2 года назад
I’m in Ventnor Too “ 👍👍✡️
@RichyRich2213
@RichyRich2213 Год назад
Your negotiating skills are horrible
@mattsmith4589
@mattsmith4589 Год назад
5:27 😭🤣😂 yall have met your match
@ghostbrain198
@ghostbrain198 2 года назад
I can't wait until dealerships no longer exist. This is such a stupid process.
@sonickbeats6825
@sonickbeats6825 2 года назад
Right it shouldn’t be that hard to buy a car, these dealerships be getting over on people
@oliver.79
@oliver.79 2 года назад
Even though Elon Musk can raise prices as he wants (just like factory MSRPs), Tesla selling process should be an example to ALL car makers. You pick everything over the computer, arrive and drive!
@Machenziethemodel
@Machenziethemodel 2 года назад
@@oliver.79 he does raise prices but they let everyone know and it’s not astronomical.
@briangasser973
@briangasser973 2 года назад
Tesla is constantly raising prices based on demand for their product. Getting rid of dealerships doesnt mean you will save a lot of money.
@ghostbrain198
@ghostbrain198 2 года назад
@@briangasser973 It's not even about saving money. Buying a car should just be like buying anything else. There is a price set and you agree to pay it. End of discussion. Having to deal with finance managers trying to nickel and dime you to death is annoying, unnecessary, and takes advantage of those less informed.
@InAltum.
@InAltum. 10 месяцев назад
I've never had a salesman come down like that, ever. Have purchased many vehicles and tried harder than that and not once. Also, you skipped the parts where the salesman leave 283 times to go talk to his imaginary manager.
@cherylosterkamp7619
@cherylosterkamp7619 9 месяцев назад
Haha absolutely accurate
@Papawforreal
@Papawforreal 8 месяцев назад
Sounds like u were never willing to walk away. Wanted the vehicle too much.
@iTheShirt
@iTheShirt 8 месяцев назад
Lmao the walk looool
@organogold8
@organogold8 8 месяцев назад
Lmfao the best part is when they bring other people in to persuade you...
@adriene1960
@adriene1960 8 месяцев назад
😂😂😂So true, the 283 times!!!
@xpeditions247
@xpeditions247 Год назад
@12:58 Kimberly - "I was just going to save you the walk" Laura - "I love walking." Kimberly - "ah...........great" one of the funniest role plays I've seen so far. these are awesome and very entertaining at the same time, thanks!
@cherylbaker9755
@cherylbaker9755 10 месяцев назад
Hilarious!!!
@KarenACruz-so9ii
@KarenACruz-so9ii 8 месяцев назад
facts !!!!🤣🤣🤣🤣
@KevonnieElaine
@KevonnieElaine 5 месяцев назад
LMAOO
@kevin4209
@kevin4209 Год назад
Another piece of advice is to shop at the dealership late in the day near closing time. The employees are human and want to go home. They are more susceptible to giving you what you want to get you out of there so they can go home.
@MrGameNfit
@MrGameNfit 5 месяцев назад
Also go on the last day of the month. They want to get that last sale! Haha
@angelette921
@angelette921 5 месяцев назад
I’ve tried that and it seems like they don’t want to deal with you later in the day because they know they are going to be there late and want to leave on time…
@andrewmeadowcroft8948
@andrewmeadowcroft8948 4 месяца назад
I’m in car sales not all dealerships and sales people are creeps. Some definitely are. We are human beings if a person is respectful and reasonable I will go above and beyond for them. People talk a lot about how sales people are scumbags I can tell you the way that customers walk in and treat sales people 50% of the time it’s so obnoxious disrespectful and rude that a good sales person at a good dealership like where I work will simply tell them we’re not the right place for them to buy and have a nice day and if this is the way they’re going to behave themselves, please do not come back, I don’t agree that coming in super late he’s going to get you a better deal than most people want to go home to their wives, the kids and get some rest generally speaking I would be a lot more dismissive and less willing to do anything except forgive the bottom line, and if somebody wanted to pay it fine But I’m not going to invest 15 minutes before closing just like anything. If you don’t play games you’re not going to have to deal with all this nonsense that people are talking about being upfront about your credit is very important because it makes absolutely no sense to spend hours looking at a car when you have no ability to buy it but if you’re upfront and honest, sometimes running someone’s credit in the beginning, really helps me to find a car that will work for them. Lending criteria is very different for poor credit versus good credit, I think I’m more important question is asking the sales person. Do you make a commission on the front and gross if that’s the case she does have a motive to try to get you to pay as much as possible for the car if he’s being paid on units it doesn’t matter what you pay for the car because the unit is a unit the more cars they sell the greater the commission because on each car, just be kind and polite people will go the extra mile for you especially when most people are total jerks, entitled, and demand unreasonable things and then complain when they’re not given what they want. It is a buyers market right now it’s a great time to buy a used car values are back to reality and a new car. It’s also a great time you would be able to buy below MSRP in most cases if someone’s trying to sell above MSRP you don’t have to buy that car there are other dealers that will tell you the same car without thousands of dollars of tacked on fees
@andrewmeadowcroft8948
@andrewmeadowcroft8948 4 месяца назад
Forgive my spelling, I will speak texting. Hopefully you got the point 😂
@greyberet1
@greyberet1 4 месяца назад
@@MrGameNfit So, maybe I’m way off base here, but I’m thinking that salespersons would be motivated to make a sale AND go home early just before a holiday weekend, or their own vacations, and there could be other occasions equally applicable… Just saying…
@RonaldMcDonald519
@RonaldMcDonald519 Год назад
Ex car salesman here. This is extremely accurate. Finance will have you in there all damn day
@gabrielramirez-bb9xe
@gabrielramirez-bb9xe Год назад
Lol ... they can. I never let that happened. Cause I knew what I wanted knew what was needed. How much is my time is worth. Is the question. Not going too stop for a few hundred dollars, but that’s me. I was IN AND OUT IN 30 min.
@Pinkkermit17
@Pinkkermit17 Год назад
I am looking for a new car and straight up I’m letting the salesman to not even bother with asking … show me the % rate,, lets talk about it and done…
@SpaceShot
@SpaceShot Год назад
At some dealerships if you don't play the game they will hold the line on the total price. One way or another there is a margin they want to get to. Sometimes you can find a salesman who understands that you are looking for a total price and if they can agree then they get to go out and sell another car that day. I've even emailed one saying listen this is my price, if you can do it I'll come in first thing while you're standing around waiting for the first customers. You start your day with a sale done. Many refused but finally one took it. Finance still tried to pull all these stunts though.
@Scrappygymrat
@Scrappygymrat 9 месяцев назад
@@SpaceShotit’s insane I just want to order online at this point
@scotttenuto7693
@scotttenuto7693 8 месяцев назад
It’s really a moot point if you get the OTD cost and you then pay cash or have other financing lined up..there is literally nothing finance can do after that.
@PatrickSmeaton
@PatrickSmeaton Год назад
Three things. 1. This is an incredibly helpful video. 2. Even though I wasn't involved in the negotiations, I'm mentally exhausted. 3. I'm SO glad I'm not in sales anymore!
@skoluh
@skoluh Год назад
ahahahaha mentally exhausted 🤣🤣🤣🤣 im dead
@jmo82592
@jmo82592 Год назад
I went to a Toyota dealer with my little sister after watching this video. Went into finance. Told her I understand how it all worked and that we were just not interested. "My sister is buying a 13,000$ used car, and find's the risk acceptable of not having GAP or extended warranties." She started yelling at us and calling me rude. Basically shrieking. Another worker came and grabbed us, apologized. We finished the deal and quickly left.
@jg5651
@jg5651 11 месяцев назад
You should’ve gotten GAP
@ilyarepin7750
@ilyarepin7750 10 месяцев назад
you can get gap for significantly less from your insurance company
@MrNayo305
@MrNayo305 6 месяцев назад
You seriously!??? WTF​@@jmo82592
@freds4703
@freds4703 10 месяцев назад
Everyone connected with this video deserves an Oscar from planning through production and acting, including the guy in the corner.😅
@turtsable
@turtsable 8 месяцев назад
😂😂😂😂😂
@randysharp2465
@randysharp2465 Месяц назад
That booger hanging on the side of her nose is distracting and ugly.
@BARAKABLESSING
@BARAKABLESSING Месяц назад
That guy in the corner 😁
@gabriellabermudez1539
@gabriellabermudez1539 Месяц назад
New car dealers play this game not used car dealers!
@mattwebb6437
@mattwebb6437 Год назад
I love when they call me an informed customer. I know I'm getting under their skin at that point.
@donnab6246
@donnab6246 Год назад
I don't even want to walk into a dealership after watching this.
@patzumach3425
@patzumach3425 9 месяцев назад
Totally agree with you 😂
@jaydadon777
@jaydadon777 7 месяцев назад
now u talkin, this and other videos jus turned me off...
@TysonMutrux
@TysonMutrux 2 месяца назад
100%
@Ascension_3030
@Ascension_3030 2 месяца назад
for people that typically avoid confrontation it can be really a stressful process. THis video the salesman is very polite and sensible, Ive experienced far more pushy and swindling car salesmen and finance managers, when buying a car
@ogcatlady
@ogcatlady Год назад
I love that they show how backhanded, slimy and sneaky dealership associates are. Most honest representation I've seen in many moons!
@gestebu
@gestebu Год назад
My favorite is when they try to get you to say how much you want your payment per month to be. Similar to his question about her budget. You mean I can actually get the monthly payment I want? Sure, but you have to add a year to your loan term.
@toddmangrum1673
@toddmangrum1673 Год назад
Funny you say that. What I've noticed over the years is that everything the customers says about a salesperson, you know, liars, scumbags, slinky, actually applies to the buyer. If your mouth is moving you're lying. You say you don't want to play games but it's exactly what you do. You walk in looking for ways to show your ass. This video is a parody.
@SeanDrinks
@SeanDrinks Год назад
It’s not honest to me. I wouldn’t hire an idiot like that to ruin my customers. I see this and have to fight this stigma all day when my dealer does things different
@corail53
@corail53 Год назад
There are a lot of dealerships who are honest and try to build relationships with the customer. You do know you can shop around to different dealers before buying. This is just a dumb roll play that is not indicative of all real life situations and guarenteed it is set up with a bias.
@chillpengeru
@chillpengeru 8 месяцев назад
​@@corail53it's showing you dealer tactics to get you to spend more, and what you can do to push back.
@bunnythespoo490
@bunnythespoo490 10 месяцев назад
When I bought my first car, I felt like they were never gonna let me leave! They kept trying to talk me into an extended warranty and I kept saying no and they didn’t wanna take no for an answer. It became a battle of wills but I was unmovable. I had done my research and knew that this Toyota was still under factory warranty automatically for six years. They finally gave up and I got a great deal. I also knew how reliable Toyotas are and ten years later, I still have it and I never needed that warranty anyway!😂
@2bugsmama
@2bugsmama 9 месяцев назад
The finance manager high pressure sales is maddening. I bought a used car with a bank loan already lined up. Told them their junk processing fees are BS, did not trade in anything, flat out refused to listen to the extended warranty sales pitch. Walked out with a car and paid 20% less than their asking price. They hate me now lol.
@Sk0die
@Sk0die 8 месяцев назад
They can't hate you too much, if your driving out of the lot with the car then they made a profit! 20% off is no joke tho, well played. What car did you purchase?
@whatintarnation4969
@whatintarnation4969 8 месяцев назад
@@Sk0dienot necessarily true. dealerships sell cars at a loss all the time just to get them off the lot
@Sk0die
@Sk0die 8 месяцев назад
@@whatintarnation4969 I did not know that. I don't know if that is common pratice in my country tho, but I could be wrong.
@nickhayley
@nickhayley Месяц назад
They also had the option of just telling you to piss off. Just because you walk in doesnt mean they have to sell you anything.
@M.Happie
@M.Happie Год назад
On my first car, I got completely swindled when it came to the "package" deals. My monthly payment went up alot and almost half of those add ons were ridiculous and NOT needed. When I went to purchase my second car I was ready for that package guy. They took me in the back and I denied, denied, denied. I had a family member who could've helped with oil changes and repairs and I had a friend who could've put an alarm on my car to prevent theft so I declined almost all. In the end the guy literally begged me to take something. His words "Please, you gotta give me something, don't leave me with nothing, please". I laughed and only accepted the extended warranty. He walked out the office so defeated. I had never been so pleased.
@cottagemail4066
@cottagemail4066 5 месяцев назад
Sorry to tell you but, if you accepted an extended warranty, the Fin guy actually won. He probably walked out looking defeated to make you think you won.
@TheVoidMMA
@TheVoidMMA 5 месяцев назад
The only extra you should get is GAP 100%
@bluewffl8472
@bluewffl8472 4 месяца назад
​@@TheVoidMMAYeah...gap coverage in this market is a must on anything new
@mattzentz1048
@mattzentz1048 4 месяца назад
Not even you can get in touch with your insurance provider and get coverage immediately usually.​@@TheVoidMMA
@LymeandLight
@LymeandLight 3 месяца назад
I’m a true believer in extended warranties on used cars. The jeep Cherokee I bought in 2016 cost $2500 and I had $18,000 worth of covered work. It was a mess. The Kia Sorento that I bought in 2021 cost me $1500 and paid for $15,000 worth of repairs. Both vehicles were less than four years old and had 30k miles on them when I bought them.
@lindah2148
@lindah2148 Год назад
I laughed out loud when she whipped out her credit union paperwork!! This was great! She's a keeper Zach!
@xpeditions247
@xpeditions247 Год назад
same lol. especially with the thud that giant book made when she put it on the desk
@jimschuch948
@jimschuch948 19 дней назад
I’ve never had luck here either. When I’ve asked for a cheaper OTD they’ve: -Thanked me for coming in -or, told me if I wanted a cheaper OTD price I should look at a cheaper car. - Didn’t even shake my hand
@mdees88
@mdees88 3 месяца назад
These videos are invaluable. I just bought a 2024 camry se two days ago, after watching dozens of your vids. Talked the sales guy down $2K on an OTD price (probably could've talked them down another $1K in hindsight). Refused all extra plans in the finance office (he wasn't happy with me). I accepted the base loan payment on the dealer loan, and I will be paying the loan off in two weeks with cash and a 401k loan I will pay off in 3 months. I saved ~ $18,000 in interest, fees, and unwanted plans/packages on a ~ $30,000 Camry. Thank you so much!
@Archt1cStreams
@Archt1cStreams 2 месяца назад
Hey man question, at what point did you bring up that you were paying cash? Or did you not mention it at all?
@mdees88
@mdees88 2 месяца назад
@@Archt1cStreams I never mentioned it. Part of them lowering the price of the car included me agreeing that I would finance with them. So I did finance it with them. I accepted their horrible 8% interest rate, then I paid the car off before my first payment was due. I think there was about ~$130 worth of loan origination fees I had to pay also when I paid it off. But I never lied about how I was paying nor did I mention I was paying with cash. If they know you are paying in cash they will not reduce the price of the car near as much as they would if you are financing it with them.
@mdees88
@mdees88 2 месяца назад
​@@Archt1cStreams I never mentioned it. Part of the terms of them lowering the price of the car $2K was me agreeing to finance with them so I did. I agreed to their extremely high 8% interest rate then I paid the car off before my first payment. I paid an extra ~$130 in loan origination fees to when I paid it off. If they know you are paying cash they will not negotiate the price of the car near as low as they would if you finance with them.
@fekialu9018
@fekialu9018 2 месяца назад
watching other car edge videos, i learn that you shouldn't ever tell them you're paying in cash, but get a loan for maybe car price - small fown payment. Then pay that loan off with the cash you have
@mdees88
@mdees88 2 месяца назад
Not sure why my reply got deleted. Never tell them you have cash. I recommend financing with the dealer to get the best deal you can get on the price of the car (if you finance with them they will go lower on the out tye door price). Then, pay the loan off in full when your first payment is due.
@ChrisStevenson-ex3wl
@ChrisStevenson-ex3wl Год назад
I am going through this process now and this video is so accurate! This system is absolutely corrupt. Dealers need to go away.
@bbeach117
@bbeach117 Год назад
Right. The dealers go away, then you pay MSRP on everything. And when you have a problem with your new car, you can call the manufacturer direct and wait on hold for 5 hours.
@SummerSolstice621
@SummerSolstice621 Год назад
@@bbeach117Its better than being scammed for THOUSANDS of dollars. A lot of ppl aren’t knowledgeable or emotionally equipped to deal with salespersons. That doesn’t mean they deserve to be taken advantage of. 🙄
@Entropied
@Entropied 8 месяцев назад
@@bbeach117tesla has service centers and show rooms. They just got rid of the absolutely shit buying process.
@DonTauriq
@DonTauriq 7 месяцев назад
Well it's the job. Sell it as high as you can. And they get paid incentives. Negotiating is a skill that helps level the playing field.
@mikeydude750
@mikeydude750 6 месяцев назад
@@bbeach117 What's wrong with paying MSRP? Give me a fixed price and I won't bother negotiating - I don't mind letting someone have their fair profit off a deal I just don't want to deal with such a scummy, opaque process.
@christopherkunkel1713
@christopherkunkel1713 2 года назад
Even when armed with knowledge the process is still so painful!
@kwilliams2239
@kwilliams2239 Год назад
The only hard part is staying awake until it's your turn to say "no thanks". I thought that was pretty clear in the video. "Just say "no".
@gund2281
@gund2281 Год назад
So, so, SOOO painful. God give me another root canal before having to do this shit.
@potterylady44
@potterylady44 Год назад
@@gund2281 yep root canal is a breeze😎
@mgervase4212
@mgervase4212 Год назад
Shouldn’t have to spend hours to buy a vehicle.
@QueendomCome621
@QueendomCome621 Год назад
Yes, I hate the process!
@jamesm.3967
@jamesm.3967 11 месяцев назад
When they start to talk about your budget... tell them none of your business I'm here to talk about the price of the car.
@thejpkotor
@thejpkotor Год назад
I went to two different dealerships and walked right out. The first asked me if I was there to trade in the ‘piece of junk I came in’ bad move, mostly just a jab at the brand. The other got snippy with me when I asked to test drive 3 different cars; they said something like, ‘we’re not going to let you drive a whole bunch of cars, just pick one!’ I left saying I had no intention of discussing finances on a car I can’t test drive first.
@bangkok8510
@bangkok8510 Год назад
My favorite line at the dealership once was: " I'd rather make a friend than a sale." I couldn't stop laughing and the salesperson got pissed-off at me.
@lindseysummers5351
@lindseysummers5351 Год назад
As the salesman walked away: "Does this mean we're not friends anymore? " 😂😂😂
@Josh-fp2qn
@Josh-fp2qn Год назад
Omg do they really think people believe that shit?
@SublimeWanderers
@SublimeWanderers Год назад
Well I'm not in vehicle sales, but I definitely would rather not make a sale than make an enemy...
@davewilson4528
@davewilson4528 Год назад
Much like a cop saying "I'm trying to help you out here". With a straight face?
@moisesramirez5242
@moisesramirez5242 Год назад
I fell for “you remind me of my son”
@csbaconusa
@csbaconusa Год назад
You guys are frequently entertaining but this time you FINALLY put together an outstanding episode. Having Ray and Kimberly portray their actual dealership roles was awesome. Total kudos.
@josiekeys7669
@josiekeys7669 9 месяцев назад
Very helpful video
@yeagemk
@yeagemk 9 месяцев назад
Wow guys, I am speechless. First of all I am so grateful that you put this together. I just bought a car 2 months ago and I am kicking myself that I didnt see your channel before then. However...This is so realistic. The vibe is spot on. Thank you so much for exposing these tactics. Honestly, I totally get people trying to make a living, but I have zero respect for people like this who make their living through deception. I wouldnt be able to sleep at night if I thought I ripped someone off.
@respectanimals6160
@respectanimals6160 5 месяцев назад
Laura, Please come with me to my next purchase. Not only are you smart, you're incredibly poised and in control of the conversation. Thank you CarEdge for this video.
@jeronica5148
@jeronica5148 Месяц назад
Right! I'm sitting here trying to watch and take notes on all these videos and just when I feel like I got it. I don't. I hope to have her level of poise and confidence when walking into a car delearship!
@HMAnetwork
@HMAnetwork 2 года назад
Car buying should never be that complicated. The entire culture of dealers has to change. Buying a car should be no different than buying a TV or a phone. There’s no way a customer is gonna be that smart and prepared walking into the dealership.
@leecox1513
@leecox1513 Год назад
I disagree. Customer can be prepared if he/she is willing to spend some time on the internet.
@marc7491
@marc7491 Год назад
Not true! It's how I purchase vehicles for myself and others.
@ericdahl2915
@ericdahl2915 Год назад
That's never going to happen but the more informed a consumer is the better deal they will get. I've walked out of more negotiations than I can even count. Be firm
@AnonymousBotAnonymous
@AnonymousBotAnonymous Год назад
@@leecox1513 ​ ​ Customer _can_ prepare but should they have to? I think Hashim is suggesting the entire system is broken and should change. Dealerships were created to prevent manufacturers from screwing over buyers but, ironically, the can was just kicked down the curb and now dealerships are the ones screwing people over. You can’t deny it’s a predatory business by nature. That’s not something to be seen as endearing.
@padarousou
@padarousou Год назад
At the end of the day dealerships are making hundreds of thousands of dollars just from using these tactics, so you can bet they aren’t gonna change anytime soon
@kae_well
@kae_well Год назад
As a consumer, I can say that I hate the dealership industry and have not bought a new car yet mostly because of the hassle. We can feel the level of stress in both parties negotiating a product that should have a fair and similar price for every customer. If I had to face this process to buy meat at the grocery store, I am sure I would be a vegetarian.
@levibeckman
@levibeckman Год назад
I hear you. Thanks for sharing. As an ex salesman, myself, I feel like I can somewhat empathize with both salespeople and customers. One interesting thought that I had, reading your comment, is that we go to the grocery store and we pay 100% markup, or 50% profit, on our meat, and we don't blink an eye. On the other hand, we go to the dealership, and desire to pay as close to zero profit on our cars. They don't own their cars, most of them. They have bought their inventory on credit and are paying thousands a day in interest, whether they open the doors or not. While I agree that fear and anxiety and advantage are terrible parts of many people's experience in purchasing a car from a dealer, I'm neither convinced that it has to be, nor should we be upset when a dealership makes profit. I suppose I find it hard to define if and what "too much" profit is, though.
@garyfenske2971
@garyfenske2971 10 месяцев назад
​@@levibeckman😅
@BrianCrink
@BrianCrink 9 месяцев назад
@@levibeckmanha! I heard this analogy from another car saleswoman the other day. I would rebute this false analogy by first, pointing out the stark difference between used and new products. New products have predictably fixed costs. Used products do not. Additionally, used products add new variables to the listing price (longevity, usage, wear, maintenance cost, etc). New products are mass produced and sold with the same exact value at purchase for the most part. Perishable goods are subject to discounts for example.
@BrianCrink
@BrianCrink 9 месяцев назад
@@levibeckmantransparency is the key to honest sales. Buyers want to see numbers. Buyers want to see what they’re paying for. Buyers are more than willing to pay the profit amount, given the sale is honest and transparent. Let’s see the trade-in cost of the vehicle, all overhead costs, repair costs, and profit. Then the buyer can identify the deceptive inflated amount remaining.
@chillpengeru
@chillpengeru 8 месяцев назад
​@@levibeckmanCome on, dude. The meat market tells you exactly what the price is up front, not "only 72 easy payments of 2.99!" And there's thousands of dollars difference between an equal percentage markup on meat or whatever vs a car. These sales/finance tactics are trying to pull thousands of extra dollars from the customer, not because they offer value, but because they can often bully or pressure the customer into it and they know it.
@kittykathy9532
@kittykathy9532 Год назад
When I used these tactics recently with my husband to buy a new car, and he went through his credit union for financing and for Gap, The finance officer at the dealership was not at all pleasant or kind, and rushed us out the door with not even a handshake or a smile. Guess they got upset that we didn’t make them any money?.
@nickzema4200
@nickzema4200 26 дней назад
I wouldn't try to shake their hand anyway. A handshake is a symbol of trust and mutual respect. I really try to not be judgmental, but a simple fact remains.. People who make a living inside of a system diametrically opposed to their own customer... I have nothing in common with them. I'll shake hands if they offer for the purposes of good etiquette, but deep down I think we both know we are nothing alike.
@missjackson9680
@missjackson9680 2 месяца назад
This was me at the dealership 🤣. But a much shorter time talking about warranties. They closed at 7, so I came at 5. I financed online and came in with a check! He wanted to do all those warranty talks… I said “Sir, I’m going to be honest with you. Don’t waste your time I got GAP in my loan and I’ll take the basic warranty. I’m not paying anything extra.” Lol. I heard them cursing me out in the back room. (I was having the base price talk! DO NOT TALK MONTHLY PAYMENTS!) I walked away with a new Pathfinder dirt cheap 🤣🤣🤣 Pre-finance! Pre-finance! Pre-finance! Your down payment will be whatever the check doesn’t cover! I hope this saves somebody time, money, and gives them inspiration. My first car loan was BS with 20% interest!! I came from the bottom. And P.S. “No Haggle” dealerships will also save you time.
@shimmergirl1975
@shimmergirl1975 Год назад
This was hands down the best customer buying video I have ever seen !! I feel a little bit more confident going into a dealer now . Those questions that were asked were spot on ! I was laughing all the way through lol. Thank you so much for posting this . You all are amazing . I’m in the market for a replacement vehicle and your videos are helping so much ! I’m going to wait a little bit longer if I can since the market is horrible with these jacked up prices everywhere . Many blessings to you all !
@ricky8567
@ricky8567 Год назад
Ditto
@chaselesser3191
@chaselesser3191 Год назад
You have to go in there with your numbers in ordered. I bought my car in 2019, so it was easier and cheaper They wanted $11,990 plus tax, fees, and addons. So it was $16,xxx. I told them I’d pay 12,000 out the door and at 3%. We went back and forth to 12,100 with tax and title at 2.79%. They kept saying. So your gonna walk away b/c of $1000, $500, $400, $200. I just said yes, yes, and that I didn’t need the car, and that I drove in with a perfectly fine car.
@deelarry2137
@deelarry2137 Год назад
@@chaselesser3191 I feel that it's important to walk away from cars. That tells you you are not overpaying. Eventually you will find the price and car.
@deelarry2137
@deelarry2137 Год назад
I also feel it's important if they are guilting or you feel any pressure, walk out. A happy car dealership is one that made to much off you. I've bought 11 cars and I'm always overly polite and always on my way out the door. They always cut the shit right away. When a closer at a toyota dealership was beating me mentally, I told him I was leaving. And I did. Half way through the deal.
@dariuskirk6135
@dariuskirk6135 Год назад
It doesn't work on skilled salesman 😂😂🤣🤣
@pf4773
@pf4773 2 года назад
Just a phenomenal role play. The customer demonstrated such a calm, happy, relaxed demeanor. THAT, on top of being a great negotiator. Proof positive that we don't have to get hostile or super serious when in negotiation. Just know the facts, then you can be happy and engage in banter. Actually shows that you are really in control.
@markgarcia6746
@markgarcia6746 Год назад
That’s because they were filming and they know it’s a somewhat of a phony deal. In real life they get rude when you take away from their paycheck lol
@taylorjulius3248
@taylorjulius3248 Год назад
She did not play a great negotiator, Ray played a weak negotiator
@wc1068
@wc1068 Год назад
Last time I purchased in 2017 I avoided all of this. I did my homework, got pre-approval from my credit union, and emailed 3 dealerships stating exactly what I wanted and asked for their best price as I was contacting others as well. I knew what they had paid for the car so I let them make a reasonable profit. I even had salesman deliver it to my house with all the paperwork for me to sign.
@RetroHiDef
@RetroHiDef 11 месяцев назад
Similar story here bought a WRX and let the snakes battle it out while I sat waiting for their email. 🎉🎉🎉
@allthingswavy6420
@allthingswavy6420 10 месяцев назад
Soo, I'm looking at a used vehicle and wonder what "reasonable" profit would be? I have estimated what the dealer has paid at auction, but I need a clear profit figure . . .
@nickinick18
@nickinick18 9 месяцев назад
care to share this email on here ?? obviously no personal info... but id love to have some sort of template..
@lbs2821
@lbs2821 4 месяца назад
How do we find out what the dealer paid for the car?
@solidussnake2567
@solidussnake2567 4 месяца назад
Lmk if you find out ​@@lbs2821
@MB-gd6be
@MB-gd6be Год назад
Many people think it's over after you get past the sales person. They are all on the same team and one passes it to the other. To keep trying to wear you down.
@why6212
@why6212 2 года назад
"I'm the only one coming down here" Ok, I'll come down too. $29,500
@darlenepaul2918
@darlenepaul2918 2 года назад
Lol...that would be hilarious!
@kyokendl373
@kyokendl373 2 года назад
Lmao, please
@nesscapade1976
@nesscapade1976 Год назад
I like how you think!!! 👏
@valvodka
@valvodka Год назад
It always troubles me that people in all kinds of professions, perform buying and selling, customer service, nursing,teaching, running their own businesses etc., and when they set foot into a dealership they are reduced to having to play stupid games and lies and are treated like fools with total disrespect from car dealerships.
@LGHTSPD675
@LGHTSPD675 8 месяцев назад
Are you saying that other professions you mentioned are free from this type of disingenuous behavior? The car dealerships are guilty to be sure, but you cannot see the same thing is happening at your doctor's office, chiropractor, eye doctor, dentist, pediatrician, realtor, city garbage collection, etc...are just as bad if not worse? The only difference is you get to negotiate with the car dealers, the others demand a specific % payment or even worse unspecified funds... At least the car dealer scumbags tell you what they want you to pay and it can be negotiated. The others mentioned mask payments, encourage greed, and support the absolute strip mining of the american middle class wealth. Car dealers are hated for their confrontation and selling at every possible moment, fine, it is well deserved. The others mentioned don't allow or discuss options for anything - they are the experts, just "trust them." No wonder realtors, city politicians, and the health care elite are so rich. They are worse.
@Sarkin89
@Sarkin89 11 месяцев назад
Such a godsend you guys are doing these role plays especially at dealerships today! The negotiation tactics by dealerships are tiring and borderline ruthless! Laura kept a level head and was extremely patient during this entire process! If a buyer does their research, the more you know will win at negotiation every time! Such a fantastic video and negotiation!
@michaelrudolph7003
@michaelrudolph7003 Год назад
Wow, that line "I'm reasonable just like you" got me. Is that the point where a car salesman starts getting more than a little nervous? What a setup.
@roodog3761
@roodog3761 2 года назад
This is the most informative video I have EVER seen…it just goes to show how the dealerships rip-off those buyers who are less knowledgeable. Thank you for producing this series.
@mistahss9612
@mistahss9612 Год назад
EVER??? Lmao wtf you must watch dumb ass shit 🤣🤣🤣
@connie3312
@connie3312 Год назад
She should just tell her she doesn't want any of those extra things. Goodbye
@roodog3761
@roodog3761 Год назад
@@connie3312 ???
@davidsparling3505
@davidsparling3505 Год назад
@@connie3312 She’d probably be thrilled for you to leave, Connie.
@stevornrichards1380
@stevornrichards1380 Год назад
Why is making a profit a rip off? Should dealers ask the customer how much profit they should make on them? What do you do for a living? If you're jobs pays you a wage or salary, your employer is making huge profits on its customers? Is your job guilty of ripping off people as well? They're how you reinvest in the business, hire people, pay bills... it's Capitalism. No one holding a gun to anyone's head
@apenza4304
@apenza4304 Год назад
What a lucky girl to get the “friends and family discount with the one coupon I have left for the month”. Well done ladies.
@Javier.Williams
@Javier.Williams 8 месяцев назад
I literally witnessed this scenario unfold for me at the dealer Ship this weekend. Thanks to this video i saved nearly 5k on my OTD price!!! Love all the videos they have posted. Please show more love for the page!
@haroundaranijo5562
@haroundaranijo5562 Год назад
Even though she was prepared, she was starting to get overwhelmed but she managed to stay the course...😂😂😂
@abprepboy33
@abprepboy33 2 года назад
when the finance manager is offering products- you just need to say.... "I will take anything you want me too- as long as the out the door price doesnt change".
@dariuskirk6135
@dariuskirk6135 Год назад
That's dumb. So you're going to decline coverage on your car?
@ctrguy9502
@ctrguy9502 Год назад
Correct me if I’m wrong, but I think that the key unspoken smart component of Laura’s negotiation to 30k was the part where she did not contest any add-on prices with the salesman, perhaps letting him believe that the difference would be made up with extras in the FI office… otherwise he might not have gone down to 30 even. Laura was far more patient (tactful?) with FI than I’d be. Her interest rate negotiation was impressive, but I simply tell FI that I’m not interested in ANY of their products. They press & I ask if I can return and purchase extras later & they admit that I can, of course claiming sans today’s discount!😂
@BCBlue
@BCBlue Год назад
The last time I bought a new car in 2019, I said no to all of the extras and saved a few thousand. This buyer is well prepared and strong and blew up the BS of the sales team.
@DarMcCree
@DarMcCree 7 месяцев назад
Kimberly’s acting skills are on point!! She makes me laugh! Love these!
@jayduke6148
@jayduke6148 Год назад
Back in the day, prices on vehicles were reasonable to the point as a teenager I could work, save and purchase. Today, the price of a car is much more than I paid for my first house! Dealers make a simple process a nightmare. Your videos are truly helpful. I thank God that both my wife and I saved to a point where we have no debt. Having said that, I don't play games. I research a vehicle and formulate what the vehicle should sell for. I only give a dealer one chance to take my offer. If they look dumbfounded, I walk. Vehicles are no longer a casual toy but a major purchase. It's got to be my way or the highway.
@chriswages5161
@chriswages5161 11 месяцев назад
Houses are more expensive too bud. Care to look?
@FlipBoxStudio
@FlipBoxStudio 11 месяцев назад
That same house you bought has likely quadrupled in value as well hasn’t it? Try to buy a similar house today that isn’t a disaster or crackhouse and not in a bad neighborhood for under $200k. Also, a new car today has a lot more going on than just a radio and a cigarette lighter.
@CarefulHowYouStep
@CarefulHowYouStep 5 месяцев назад
yep and they all break much more easily, so why would you pay for it@@FlipBoxStudio
@michaelstewart3315
@michaelstewart3315 2 года назад
I love when car dealerships get the shaft even if it’s fictional.
@doomkid1331
@doomkid1331 Год назад
Man that girl is one tough cookie GREAT CONTENT!!!!
@Rivetingtools
@Rivetingtools Год назад
I LOVE this video… Finance always makes me super nervous and high anxiety… They talk circles around you until you buy thousands of dollars of “stuff” that never turns out to be what they said the warranty covers. My last car I bought the Tire warranty and when I got the “nail” in my tire and scratches on my rim … the dealership said it wasn’t covered. So I cancelled the warranty.
@otownfirefighter
@otownfirefighter 2 года назад
Financer: “I’m just trying to save you the walk” Buyer: “I love walking” Financer: *screams internally* “Ok great” Comedy gold 🤣🤣🤣🤣
@mymingyen
@mymingyen Год назад
And that’s when she was shown the door
@okamishinja
@okamishinja Год назад
My favorite part too
@myefone1536
@myefone1536 Год назад
@@mymingyen and went to another dealership that was willing to play along properly
@DoReMeaCulpa
@DoReMeaCulpa Год назад
This video offers useful insight into what to expect at a dealership. I would Ike to see a similar skit, but with a cash buyer rather than a buyer who is planning to finance their purchase.
@AnnLaustsen87
@AnnLaustsen87 Год назад
You want to play along and finance the car because you'll get a better out the door price. Once the deal is done, just pay off the car note immediately.
@remotelylucy
@remotelylucy Год назад
I’m going in a few hours to test drive my car and I’m nervous about the negotiating process. This really helped build my confidence. 🚙 🚗 these car dealer sales people are torture 😵‍💫
@Shay_TheUnpopularOpinion_
@Shay_TheUnpopularOpinion_ 11 месяцев назад
How did it go?
@dereecestc
@dereecestc 3 месяца назад
When she pulled out the book 😂 I’m so grateful for this channel. They’re showing us everyday situations that happen during car dealing that we rarely get to see unless we’re actually doing it. Approaching these situations with both professional and comedic angles gives me a boost in confidence before even approaching the lot. I’m learning so much from this channel and I’m grateful for everyone that’s involved with creating these videos.
@jakegreenberg9357
@jakegreenberg9357 Год назад
Even if you don't buy a car, this video gives the CONSUMER the CONFIDENCE to not get f'ed over in the F&I office. Bravo @ Your Advocate Alliance (YAA) team. *THIS IS THE CONTENT PEOPLE WANT TO WATCH.*
@vk4742
@vk4742 2 года назад
So this is what hell looks like. Time to go to a dealership, get to the financing part, randomly stand up and leave.
@stevornrichards1380
@stevornrichards1380 2 года назад
and what's that gonna do? leave without buying a car? that finance manager weak as he'll. she didn't build any value in the product, she didn't cross shop warranties, she just straight went to discounts.
@halvorson566
@halvorson566 2 года назад
@@stevornrichards1380 it's also a demonstration, so you can't expect them to show all that, it was already about 30 minutes.
@DemonsterousD
@DemonsterousD Год назад
Haha well, at the very least, you'll give them a reason to place an order during this shortage, get the order filled, and allow a vehicle to hit their lot that's not yet sold. I'd actually love for someone to do this at my dealership right now. Right now our OEM is only fulfilling ordered vehicles and you walking out would allow me to get car at least. 😂
@commiehunter733
@commiehunter733 Год назад
Indeed
@dariuskirk6135
@dariuskirk6135 Год назад
@@stevornrichards1380 this entire video was weak
@chrispopovici
@chrispopovici Год назад
You guys make such great content and really help us consumer be better informed when purchasing a car. Thank you for all that you do! God Bless You!
@paralosrumberos0307
@paralosrumberos0307 Год назад
This is so helpful. I wish I had these videos 10 years ago when i bought my first car. I loved paying interest on maintenance plans, ceramic coating & gap insurance over 6 years.
@framebrain
@framebrain 2 года назад
Laura did a great job here. This whole car buying process makes me sick to my stomach... I get that the dealership employees are paid to do their job, but man do I hate the negotiating and borderline sleazy tactics employed to separate people from their money.
@litapyaja
@litapyaja 2 года назад
O
@ward26102
@ward26102 2 года назад
@@litapyaja This is why people go to Carvana, Carmax, etc. And I sure hope everyone knows to get your own financing.
@radtechg9
@radtechg9 2 года назад
Agree, it is absolutely soul sucking.
@elzar760
@elzar760 2 года назад
I joke with people, but it’s actually true…when it’s time to go car shopping, before I walk out the door, I take two Tylenol for the headache I’m going to start having the minute I step foot on the lot.
@paulomarques1795
@paulomarques1795 2 года назад
The buying process is honestly the reason why I'm still driving the same Toyota I bought back in 2003!
@Bedeborah
@Bedeborah Год назад
Wow, I got charged $1095.00 Gap over 60 months. $31 a month. I'm grateful for this teaching. Father and Son, live forever.
@masoodjamily
@masoodjamily Год назад
This is one of the most amazing videos. I have seen on car buying process and I want to thank you 1 million times.
@amyjensen9264
@amyjensen9264 9 месяцев назад
This is great! So helpful. And fun to watch. Thanks for your transparency and honesty!! You guys rock!
@brandonlee93
@brandonlee93 Год назад
Wow, the “salesman” really nailed how they actually operate and the words they say. Good stuff!
@Noxlion28
@Noxlion28 11 месяцев назад
Well he spent 40 years as a car salesman.
@brandonlee93
@brandonlee93 11 месяцев назад
@@Noxlion28 Didn’t know that at the time. Thanks…
@snaggl315
@snaggl315 2 года назад
ALWAYS ask to see the call sheet for the "bank interest rate." Dealers are allowed to add interest points to the loan then get paid that extra interest
@mitchellferre1652
@mitchellferre1652 2 года назад
It's called the Dealer Reserve
@doreenjohnston7672
@doreenjohnston7672 Год назад
hey good information
@leecox1513
@leecox1513 Год назад
Correct! Always negotiate a CASH price (dealers hate it because they can't make any interest when the customer uses an outside loan source).
@stevornrichards1380
@stevornrichards1380 Год назад
@@leecox1513 not in this market anymore unfortunately. Most dealers not taking any loser deals these days
@DemonsterousD
@DemonsterousD Год назад
@@leecox1513 "Dealers hate it". Negotiating on a cash price isn't beneficial to you simply because "dealers hate it". It actually makes it so you get less of a deal. You're taking money off the table for them by paying cash. Negotiate on a cash price, sure, but make sure you ask them about the hidden cash back incentive if you finance it and pay it off shortly after to avoid the interest. It works. You get a chunk of their bank reserve, they recoup the discount they gave on the msrp. Win win for both of you.
@bradyterrell6498
@bradyterrell6498 7 месяцев назад
Thank you Ray! I have purchased a new Toyota and 2 new Mazdas since 2021, and I have another new Mazda en route currently for another child. Your information has been an absolutely wonderful tool to have in the box during the predatory car buying process….Appreciate what y’all do so much!!!
@dougkopp5238
@dougkopp5238 9 месяцев назад
Always excellent info, thanks so much, I got my daughter to watch a bunch of your chats because your info is invaluable for newbies buying their first cars, and old guys who have been screwed for years! Thanks, Best
@andrescastro8216
@andrescastro8216 2 года назад
GAP is offered sometimes for free with your credit union/bank or at lower cost. Don’t ever buy GAP with a dealer.
@eriq54321
@eriq54321 Год назад
I got gap and a lower interest rate through my car insurance company, state farm
@AaronClow
@AaronClow Год назад
This video is great. I have had two separate dealers 10 years apart absolutely REFUSE to talk about the out-the-door price. The first was at a VW dealer and when I refused to tell him my "monthly budget," she got her sales manager to come sit down in front of me and proceed to berate me in front of my wife, saying "I guess you've never bought a car before - I'm going to give you a little lesson on how the car buying process goes because obviously it's not going to work how you think it is here." We walked. The second time was recently at a Subaru dealership where - again - the sales manager tried to tell me "if I can offer you some good advice, there's no need to focus on the price of the car - what you need to do is figure out how much you can afford to pay each month on the car." Ugh.
@deniseg875
@deniseg875 Год назад
Wow this makes me nervous. Did you find a dealer that did do a deal with you?
@tableround3019
@tableround3019 Год назад
Yea... I was actually pondering if I could get one of my attorney friends to go with me - and we could "consult" when countering... (at least one or two attorney friends might be willing to give up a Saturday for 4-5 cases of beer, lol)
@dariuskirk6135
@dariuskirk6135 Год назад
He's right. You made it harder for them to help you. Dealers are trying to figure your budget to help show you the car for your budget 🤦‍♂️ all you did was hurt yourself.
@dariuskirk6135
@dariuskirk6135 Год назад
@@tableround3019 what they gone do?😂😂🤣🤣
@AaronClow
@AaronClow Год назад
@@deniseg875 Closest I got was a second VW dealer who had a similar car. Again, he said he could probably do the deal. Then the sales manager came in and said no. I didn't know this was a common occurrence, but maybe it was part of the game they play. I walked. They called me back a few days later almost at my price, but I still said no because my wife and I had decided to get a different car by that point. We got a Jeep Grand Cherokee and I basically did the same thing - said this is what I want to pay, can you do it? Sales guy said sure, sales manager said sure. Well, close enough - they asked for $200 more on a $50K car and I was fine with that. I also did finance with them and then re-financed six months later. The only difference I can think of is they had 20 of the same car as the one I wanted on the lot.
@FloPm3ister
@FloPm3ister 10 месяцев назад
I have done this and was told to leave. That was after they got done laughing. Most dealers now have a staple of customers who blindly pay whatever the dealer prices the car at. Even the desperate ones have ways to make it work.
@MrMocheez80
@MrMocheez80 Год назад
Well put together really enjoyed the video, it was very informative.
@MR3DDev
@MR3DDev 2 года назад
TBH the 3 times I bought cars in my life I've never had a respectful salesman like this one, this is why I hate dealerships with a passion. Even in Part 1 when he was taking her to the cleaners he was still being nice. To me it has always been a tug of war that I just know I'll have to go through for the car I want
@markpmc1
@markpmc1 2 года назад
The wife says that I'm mean to the car sales guys.
@CeasarBergonia
@CeasarBergonia 2 года назад
It could be that you come in to the deal looking for a fight. I do. I go into the deal swinging. Which the salesperson reacts by swinging back. Very little nicety in the opening remarks. I remember a time when the salesperson said he needed to talk to the sales manger and as he was walking to the back, my family and I started to walk out the door. He saw this and yelled “where you going?” Everybody in the show room heard it. I replied “I going to eat lunch so you and your manger can talk as long as you want. Ill be back.” That must have been a knockout punch because the Salesperson agreed to the deal without talking to the sales manager. Not saying I got a good deal just the deal I wanted. The salesperson seemed irritated afterwards.
@MR3DDev
@MR3DDev 2 года назад
@@CeasarBergonia I don't I usually go in saying "I want X car, I know you have it cause we already emailed about it and I already have my financing" if that is coming looking for a fight then dealerships really need to disapear.
@stevornrichards1380
@stevornrichards1380 2 года назад
@@CeasarBergonia it's cause if a customer leaves on the sales person without the manager knowing ahead of time, then he/ she can likely get fired, no joke.
@CeasarBergonia
@CeasarBergonia 2 года назад
@@MR3DDev I was talking about during the deal. When Im just looking and test driving, everything is cordial. It’s when I sit down for the “deal” is when I try to land the first blow. I.e get straight to the point, no need for back and forth. However, I never bought a car because I needed to. So being able to walk away was easy.
@m4vr1ck
@m4vr1ck Год назад
Well damn I feel like I need to bring an attorney with me to the car dealership
@tylerdickson7599
@tylerdickson7599 Год назад
You will never be sold a car
@daverawks
@daverawks Год назад
Might be worth the extra cost
@briannajackson7724
@briannajackson7724 Год назад
Lol
@allrqlbs6650
@allrqlbs6650 Год назад
Haha 😄 good one
@rasheemthebestfirstone3274
@rasheemthebestfirstone3274 Год назад
@@tylerdickson7599why
@Andremx12
@Andremx12 Год назад
This is so accurate! Nice job you guys!
@aaltamar83
@aaltamar83 11 месяцев назад
this is the best!!!!! it covered everything and the conversation is very accurate, thanks for sharing this!!!
@DennisBarrera
@DennisBarrera 2 года назад
Thanks to this video I was able to get my APR rate from 6.5 to 3.4 had the dealer chase me to my car to make the deal bc I was walking. With a credit score of 790 that 6.5 was ridiculous. These video really helped me build the courage to go into finance and dominate the conversation. Thank you guys for what you do!!!
@omgshad0w
@omgshad0w 2 года назад
Bro i got a 782 and they were trying to give me 6.24 like wtf... i didnt buy the car but will prob go monday to re negotiate
@kkellerk23
@kkellerk23 2 года назад
@@omgshad0w find another car, they clearly don't care about your business.
@omgshad0w
@omgshad0w 2 года назад
@@kkellerk23 yea after thinking about it I decided to just go with another car. In the end wasn't feeling auto
@greenwhale6191
@greenwhale6191 2 года назад
3.4 is still pretty high unless it was a used car. I was getting buy rates of 1.79 for well qualified buyers back when I worked in F&I (I never gave anyone that rate I’d always mark it up a bit since even with markup it’s still competitive) but you’d be surprised how low rates can really go if you know how to push
@DennisBarrera
@DennisBarrera 2 года назад
@@greenwhale6191 it was a used truck 2018
@cubanhamster198
@cubanhamster198 Год назад
I’m planning to buy a car in about 4-5 months but I wanted to start learning and preparing myself now. I’ve never had to negotiate before, and so this is all new to me. I’m so glad I came across your videos. Will be watching everything you have.
@noladowntown
@noladowntown Год назад
Me too same time frame
@orlandocuellar437
@orlandocuellar437 Год назад
I am fixing to buy one for my son going to college don't want to get fuck. How did yall did. Have 5 months to shop.
@jasonmitchell8211
@jasonmitchell8211 Год назад
Be willing to walk. Don’t get emotional. Use dealers against each other. You got this.
@TheSwordsEcho
@TheSwordsEcho Год назад
10-month check-in. How'd it go?
@frankt9156
@frankt9156 11 месяцев назад
I use to point at the MSRP price and said I want that as the out of door price. Not sure if that is good technique or what.
@AA-jk1es
@AA-jk1es 10 месяцев назад
Wow I just realized how little I knew! I appreciate ya'll doing such amazing work! God bless ya'll!
@michaelnicholson9399
@michaelnicholson9399 9 месяцев назад
Amazing, been wanting a video to watch on the entire process! Thank you!
@gregwunderle7326
@gregwunderle7326 Год назад
This is why people hate going to car dealerships. The F&I manager really was working the customer. Even though she was exceptionally prepared, this looked far too stressful of a situation to me. If all of these add ones are so important, they should be included in the deal. I would have walked.
@ashleysmale3409
@ashleysmale3409 Год назад
I watched a bunch of your videos last night before car shopping today and you saved me so much money!! This video walked through everything IDENTICALLY to my experience today and I felt confident in what to expect, what to stand my ground on, and what I could say no to. So helpful!!!!
@dariuskirk6135
@dariuskirk6135 Год назад
These videos do not work on skilled salesman. I had someone try it on me today. Still sold them 1k above asking. Again these do not work. You need ametures.
@blackened1031
@blackened1031 Год назад
@@dariuskirk6135 LOL, I walked away from 5 places and finally secured a deal lower than I expected. My dad taught me one thing in life which to never make a deal with the first person trying to sell you a common commodity. I felt that in person when I was sitting infronto of the 5th dealer with a smile in face and ready to walk off again and he knew that, looking at my eyes. He made the deal, right away being the senior sales manager and even gave me 4.5% with a 681 credit score of mine. And yes, it was a Toyota Dealer and I bought the 2023 Rav4 Hybrid Le for 28.3k. LoL, 😂, people like you can't even get a chance to try me out cause I'll walk out and I don't care your bullcrap respect and shit, LOL
@Dbb27
@Dbb27 Год назад
@@blackened1031 good for you. That’s one of the cars I’m looking at. How do you like it?
@adusumir
@adusumir Год назад
@@dariuskirk6135 And when I see a stingy salesman like that, I just walk out. They're not the only show in town.
@dariuskirk6135
@dariuskirk6135 Год назад
@@adusumir you'll never see it on a skilled salesman. We're not stingy. We'll never appear needy nor selfish.
@YTRulesFromNM
@YTRulesFromNM 6 месяцев назад
Seriously, I'm glad to see a father and son that can make videos together. My father had a great deal of knowledge on this that he didn't share.
@LionAndALamb
@LionAndALamb 2 месяца назад
Pro Tip: When the person you're negotiating with is wearing a $10k Panerai Radiomir Rattrapante watch, point out that they must need to sell a lot of cars to afford a watch like that.
@mswwalker12345
@mswwalker12345 Год назад
I haven't walked into a dealership since 2007, and watching this video reminds me why I pray I don't ever have to again. Internet sales - i.e. direct from manufacturer - seems like the wave of the future.
@sarawright6781
@sarawright6781 Год назад
How does that work without seeing your vehicle or taking it for a test drive before buying?
@mswwalker12345
@mswwalker12345 Год назад
@@sarawright6781 I don't try out toasters before I buy them. Or lawnmowers. Or virtually anything else. Almost everything I need to know about a vehicle I know before sitting behind the wheel.
@Leonardo-vs5pb
@Leonardo-vs5pb Год назад
Sadly this will never be the case with used cars, unless the customer is ok paying thousands above retail with Carvana, CarMax, Vroom, etc.
@xpeditions247
@xpeditions247 Год назад
@@mswwalker12345 well sir you are not very clever...a toaster and a car are 2 different things. thats why the toaster is $20 and a car is $20,000...missing a couple zeros there buddy
@stevefitchett6461
@stevefitchett6461 2 года назад
I am really enjoying these roleplay "tabletops". Seeing the ideas and strategies in a "real world" interaction makes understanding and adhering to the advice so effective! Great video!
@SINYC02
@SINYC02 2 года назад
Me too. I really hope they produce more of these. This made me feel so confident going into a dealership. A few years ago I walked into a dealership and I got completely had. Not this time! This is a very well put together video.
@vegansoy
@vegansoy 2 года назад
Except that it’s fictional and written from a perspective of an audience that wants to see the dealer lose the “fight”. Your joy at watching this brings you back for more revenge-porn videos and drives up their RU-vid ad sales. This guy went from scamming car buyers to selling relief from car buying anxiety to the folks who he helped give anxiety to as a salesman.
@Juiicyyy
@Juiicyyy 2 года назад
No dealership will sell you car less than MSRP especially in this market right now. That’s why if you want pay less,then get a cheaper car.
@gregmatyas4272
@gregmatyas4272 Год назад
Too long of a video, easiest thing people need to know is anything the dealer/finance person wants to sell you is pure profit for the dealer, it’s all marked up 50+%, and a lot of them you’ll NEVER use. Just say no when you get in the finance office. Are people really dumb enough to pay $500 IN CASE they lose a key or $1000 IN CASE they bust a tire?!? And this girl was soooo worried about saving money but “hypothetically” agrees to $600 from the dealer for GAP coverage when she supposedly had another company that would for it for $400!!!
@stevornrichards1380
@stevornrichards1380 Год назад
@@vegansoy damn that's deep
@brianshaw373
@brianshaw373 Год назад
Laura did what I did on my last car buy… take notes, bring notes, and make sure the dealer knows that notes are being written. Sales folks make a lot of claims and promises yet know that most will be forgotten and not documented in contract.
@mrbleach2373
@mrbleach2373 Год назад
Let me just say you guys are amazing I’m 19 going for my first car got a 750 score and I’ve gotten almost 20 tips written down for when the time comes
@TheChuckinSC
@TheChuckinSC Год назад
After watching this video I realize I was totally ripped off when I bought our new car! Especially when the “friends and family” was mentioned - how gullible I was.
@egrace67
@egrace67 Год назад
Don’t feel alone! I just went through this process two months ago and was totally bamboozled-i’m not a negotiator. And I think it’s written all over my face- my son just went through it a week ago and watched this video… he said they got him with the whole the market situation, not enough cars, everything is marked up…
@Laurie911
@Laurie911 Год назад
How do they live with themselves knowing they are ripping people off at every turn. It’s disgusting
@prosperbydivinedesign5257
@prosperbydivinedesign5257 6 месяцев назад
Love it, I just test drove a Telluride, they wanted 47 000. You have give me leverage and valuable information. I'm subscribed ❤
@missionplatinum
@missionplatinum 11 месяцев назад
Zach you guys have a great show. In my area, about 5 years ago USED CAR LOTS were popping up everywhere. They were all getting “rich”. Now those dealers are all gone.
@1776AxlePowerDM
@1776AxlePowerDM Год назад
Great video. I, like most people, have no idea what to look for or ask about when vehicle shopping at a dealership. They act like your buddy while stabbing you in the back and laughing at how bad they screwed you over when you leave. Great job guys, very informative.
@brucesmith9144
@brucesmith9144 11 месяцев назад
This example shows research and planning before walking into a dealership are essential. You’re going to be taken advantage of otherwise.
@1991windsor
@1991windsor Год назад
I haven't had to deal with a dealership in numerous years, but just watching this gave me anxiety over the whole car buying process. I swear people put more effort into buying a car than they do a house.
@JohnnyArcher007
@JohnnyArcher007 Год назад
I negotiated a price on paper for a OTDP on the floor. Good deal. Went to close in finance and had to correct finance lady 3x on the price that was agreed on, on the floor. It went from 700 a month to under 500. Make sure the numbers add up. I had the whole dealership on tilt. Just negotiate with the general sales manager to get deal done.
@jazzman9469
@jazzman9469 10 месяцев назад
I love seeing Zach in the background laughing. Great video team! I heard you say a 3 part video; I don't see part 3.
@allenthomas8339
@allenthomas8339 2 года назад
I had pretty much the exact same conversation with a sales manager last month at around 6:21. Over the phone we had agreed at MSRP, once we sat down face to face the dealer tried to throw in a $6,000 market adjustment. I wouldn't go over MSRP, and after a while he gets mad and loudly tells me I need to meet him in the middle (of the market adjustment), and how he is doing all the giving and I'm just taking. I got up and walked out. I don't know what frustrates me more- wasting time like this, or knowing that within a few days somebody else is going to walk in there and say yes to everything he puts in front of them.
@lovecheese45
@lovecheese45 2 года назад
The BMW dealership im buying from said if I cancel they can easily sell it for 5-8k over MSRP. I told them I won't be canceling unless they try and demand more than MSRP. They think since I put a despoit down, ill pay for it no matter what lol
@heavyW8champ
@heavyW8champ 2 года назад
If you make a deal over the phone, you need to ask for agreed price to be emailed to you, signed off on by the sales manager. If they reneg, post pictures online and blow them up, threaten to report them with evidence. Almost 100% of the time they will cave if you can prove they lied about pricing.
@WARnTEA
@WARnTEA 2 года назад
@@lovecheese45 you should threaten to report them to BMW for changing the price on a car ordered from the factory. If they give any pushback kindly remind them that your report could result in less car allocation to their dealership. After you get the car out the door for msrp, I would still report them, because they won’t stop scamming buyers.
@spum789
@spum789 2 года назад
Never go over MSRP even in this insane low supply market.
@premalone8267
@premalone8267 2 года назад
@Chase Kibodeaux sounds like something a car salesman/manager would say to justify a 10k markup.
@avianorobc8847
@avianorobc8847 Год назад
I'm a 55 year old man and I have purchased many cars in my lifetime. I never knew any of those counter tactics. Thanks for the video.
@AxGryndr
@AxGryndr Год назад
I wish this video had been available at the time that I purchase my new vehicle. Very helpful and informative.
@HarryBean-dx8uk
@HarryBean-dx8uk Год назад
I love this video it's straight to the point ☝️
@Rinzler03ny
@Rinzler03ny 2 года назад
This is very edgy video. Love how the buyer's attitude changed from part 1 to part 2, straight forward with poker face. I hope I can pull the same thing when I buy my next car.
@riverexplorer
@riverexplorer Год назад
If I had to go through all this preposterous wrangling for every penny the dealer could shake out of me I’d walk! I don’t play games when I buy a car. I’ve always had my financing when I walked in and I’ve always checked MSRP before I walk in. I never trade (I always sell my own car). I also never buy any protections from a stealership. Their “protections” are nothing more than a profiteering bet they will pocket your money in the end. Yes, I’ve walked out of many stealerships over my 40+ years of owning cars. When they start the shell game I make it clear I will walk unless they stop. Another game I don’t play is sitting around for ever waiting on the finance manager or someone from “the pit”. I tell them up front how much time they have when I walk in and that is all they get! The good thing about buying new is every dealer can get every car. You are not stuck with the one they have today. If it’s the end of the year, that may be different. However, they are never the only one who can do the deal. Be careful out there. These people are unscrupulous, vile, thieves who are out to rob you any way they can. Someday this whole process will be illegal and we can buy from the manufacturer like any other product. Till then, it’s every person for themselves!
@mas8171
@mas8171 4 месяца назад
Have watched many of your videos and this one was great. Role playing the entire process was terrific - Kimberly the Buyer did great as a calm, cool and informed buyer - and thank you to the floor rep and the finance mgr whom I’ve watched her videos as well You should include Kimberly in future videos - she’s a natural 👍
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