Customer Success Manager career path, skills, and responsibilities 

Great to hear Ray, best of luck on your journey!

Was it worth it? Asking because I would like to break into this field

Did it help you ?

@kylerogers4518 absolutely. It was very informative

@@jaylnparks yes it did. 1000%

Hi Ian, Thank YOU for watching and for the kind words! -Bryan

glad you found it helpful, thank you for watching! -bryan

Thank you so much for watching!

Hi Dejana! Thank you so much for watching, glad it was helpful! -Bryan

Thank you for watching and taking the time to comment. So glad we could help!

Thank you so much!

Thank you for watching and for the comment Ryan, glad you found it helpful!

Thank you for the kind words, hope we can help more in the future! -bryan

Hi Affrizal! So glad you found it useful. Thank you so much for watching and good luck on your career journey!

Thank you so much, Hope you found it helpful!

So glad you found it helpful, Thank YOU for watching! -bryan

Thank you Thenmozhi!

So glad we could help! Best of luck with your interviews! Please let me know if there is anything else you would like to learn. -bryan

Hi Maggie, Thank you for reaching out! Here is the follow up video that gives a more in depth look into the skills that will help you land a job as a CSM: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE--KTAtTu6m-s.html Thank you for watching and learning with us!

Hi Dankovich, Thank you so much for you watching! Great suggestions! I will get to work on these and I will post the link here. I also wanted to share a video about the 5 Skills that we have seen get people hired as CSMs: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE--KTAtTu6m-s.html It goes into some of the things you are requesting, but I think a deeper dive on each of these individually is a great idea. Thank you again for taking the time to write these out Dankovich!

Hi RoofCollapse, This is a good question. I have been thinking about it since I saw your comment yesterday. I would need a bit more information to be 100% sure, but to me it sounds like you should keep applying. I would recommend highlighting your client facing experience first and for most. Being a CSM is all most entirely about customer interactions, so lead with any projects you have collaborated on with your customers, any examples of specific problems you have solved with your clients, and tough conversations you have had with your customers leading to better results. From there, I would spotlight your sales success or results, even just interactions and how you solve your customer's issue through sales and how your sales results lead to results for your customers. As far as things you can do to stand out, we have a follow up video called "5 Skills to get you hired as a CSM" You can watch it here: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE--KTAtTu6m-s.html The key points I cover in that video are 1. Sales Skills or Technical Skills 2. Customer Obsession 3. Data 4. Coaching, Trainings, and Presentations 5. Navigating High Level Conversations If you can focus on these skills, employers should definitely respond. Also, to be clear, we are not affiliated with any books, courses, or bootcamps mentioned in that video. Some one accused us of trying to sell books, but I promise you we are not affiliated in any way with those authors. I hope this helps! Please let me know how it goes and feel free to reach out with any more questions! -bryan

Hello! Thank you for your question and for watching the video! We have a follow up video titled: 5 Skills the will get you hired as a CSM, where I talk about the skills that have helped the candidates we work with get hired as a CSM. Here is the link: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE--KTAtTu6m-s.htmlsi=ggnrLiskV53zCmtv I hope this helps, thank you again for your question! -bryan

Hello, We appreciate the feedback and I will keep this in mind for future videos!

Nice

Hello! Thank you for commenting! Unfortunately, we are currently only working in the Tokyo area. I wish I could recommend agencies, but I am not familiar with how the market operates. Direct application or a job board like Indeed.com for customer success manager positions would be my best recommendation. Thank you and I am sorry I could not offer more help. - bryan

Hi Vito! We currently only operate in the Tokyo area, please feel free to message us here: www.wahlandcase.com/tokyo-recruitment/jobs

Hello, thanks for your question! Customer Service or Customer Support, generally will be focused on responding to the issues that customers are facing on an individual level. They are more reactive compared to the customer success manager, who is more proactively preventing issues and reaching out to the customers they are working with. Hope this helps, thank you for watching!

Hi Chrsitopher, Thank you for watching! We are based in Tokyo, so if you are located in Japan we can help. Otherwise, I would say to check Linkedin. I also recently saw a ChatGPT plugin that searched for job openings, here is more info on that: gptstore.ai/plugins/remoteambition-com I have not tried it myself, so I can't recommend it. Best of luck!

Hi Alba Balla, Thank you for reaching out! We currently only operate in Tokyo, but please feel free to reach out here: www.wahlandcase.com/tokyo-recruitment/jobs Thank you again for watching Alba Balla!

Hello Dr. Jones, I appreciate your comment and thank you for watching. I understand where you are coming from, I know we are biased, but I would recommend working with a recruiter, they should be able to help you get your foot in the door. Please keep me updated on how your search is going. Thank you again Dr. Jones and best of luck!

Hi Bob, I appreciate the comment! Solutions Architect specifically, but you are right. The transition to Solutions Consultant then towards Solutions Architect is a more common path. Thanks again for the comment! -Bryan

@@Wahl_and_Case Thank you.

Companies can use the titles interchangeably, but there are differences between the roles. Customer service manager will either be managing a team of customer service representatives that are responding to the customer's issues. Customer Success Manager is a person who is proactively engaging with the customer to make sure that they are not encountering the problems that would lead to them needing a Customer Service rep. Customer Relationship Manager doesn't have the technical aspects of a CSM. Hope this helps! -bryan

We could be related haha Always good to meet a cousin -bryan

@@Wahl_and_Case my name is Lee . Nice to meet you cousin

Hi Nicolas, Thank you for the question! I am hesitant to give exact figures because the market changes frequently. All so we are based in Tokyo, so my salary information is only on that market. From my experience the CSM role pays between 9m JPY ~ 14m JPY Hope this helps!

Thank you for watching!

I knowww, I'm sorry lol I actually learned the right pronunciation in this video: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE--KTAtTu6m-s.htmlsi=CE1ilAL0fEQiW3vA&t=209 Haha thank you for watching closely - bryan

Thank you for watching!