Dell XPS 13 9360 SSD Upgrade and Battery Replacement Guide 

Today, using this video on another computer as a guide, I managed to replace my laptop battery with you guiding my hand along the way. I used to use my wife’s business tech, but as his home business grew, so did his prices, so he fell out of my price range; hence, I thought it might be time to try a simple repair on my own. Because your video was clear, slow and concise as to the procedure, the operation on my laptop was a total success. Moreover, as this was my first time breaking into any computer, it was extremely helpful that you called out the precise tool and head size used for each screw and maneuver. I had to write to you to thank you for your thoughtful, accurate and self help video on how to replace the battery on my specific laptop. Fred 😊

The one part I needed to see had his hands in the way - unplugging the battery cable.

Thank you. Super video. Particularly reassured by the "this can be tricky" regarding removing the cover. Having not done this before I wouldn't have expected it to be quite so cumbersome, without your guidance. Thanks

Thank you so much for this. I couldn't have changed my failing battery without this very helpful guide.

Thank you! Video was excellent and saved me a ton of money replacing the battery myself. Only video around, I found, that showed this process for the XPS 13 9360.

I don't usually comment, but this guide was really helpful! It was a peace of cake! Even managed to clean the fans. Thanks!

Thanks for this. Guided me through the battery replacement for my XPS 13.

Thank you so much for this extremely helpful vid. Today I managed to change the battery on my XPS 13 by following your step-by-step video. To pry open the outer shell after removing all the screws, since I don’t have the instrument that you used, I improvised a bit, and ran it under like your instruction. It popped out one by one exactly like in this vid. My laptop came to life with a new battery now. You’re a life saver!

Awesome video thanks, after buying a Torx T5 allen key the rest went smoothly. Brilliantly explained

I’ve just used this video to replace the battery. It was very helpful. Thanks for uploading!

Thanks so much... housewife with my 14year old teenager daughter just got battery replaced with help of your video😊

Thank you. Just did the battery part now. Immediately noticed that the trackpad is working much better (clicks and movement both). Unrelated to the battery per se, but maybe there was dust in there, and blowing it out helped.

I just watched this video and then went ahead and replaced the battery in my laptop. So long as you have the replacement battery and the tools it was pretty straightforward. I'm 68 and female lol

This video really helped me with my Dell XPS, thank you

Easy to follow. Had no problems. Thanks

Very helpful and easy to follow. Thanks so much.

Extremely helpful thanks for the assistance worked like a charm !

This is a very nice vid on how to replace the battery. The only thing that holds me back from doing it - apart from the fact that I haven't got a replacement laptop - is that the crucial part : disconnecting the battery is not really shown, although this is quite important. Reading the other comments, I learn that this is not so easy. It would be nice to elaborate a bit more on that part. For the rest, nice vid !

You're a savior. Thank you for this

Very helpful, many thanks!

Excellent well paced and informative. video. My XPS 13 battery dies very suddenly on battery power at around 90 minutes, even though its often showing about 50% battery life left just before it goes into limp mode and dies. I'm assuming that the battery could do with replacing as when I first got it it was comfortably doing 2 to 3 hours. I'm using it for sports photography outdoors.

Love how to the point and well-explained this video was.

Legend mate! Great vid... and you're right.. first time taking the panel off was a pain in the A! haha Was able to replace the battery - she's running like a dream. Thanks for your vid!

Very helpful, the change was easy. Thanks!

The video was really helpful. I need to note that my new battery was not recognized properly and the system light was blinking 2 amber then 1 white. Further research on Dell stated that you needed to disconnect the battery and hold the power button for 30 or more seconds. I then reconnected the battery and it worked fine. Also, the battery was only $40 on Amazon!

Great video, especially the tips on opening the back using a sliding motion with your pry tools. I found that when I started at the top right side, once that corner popped open, I wedged a pry tool in to keep it open, then I used a second pry tool to slide down the side. You do need a good bit of force as the clips hold way tight. It will make pops like things are breaking, but its the clips disengaging. As for the battery plug, look at your replacement battery's plug - it has two "ears" at the end where the wires insert into the plug. Gently using a pry tool on the old battery plug, push back towards the battery at each of these ears, alternating side to side, and the plug should slide out of the housing towards the battery. There is a small tab on the top side of the plug, which must engage when the plug is seated in the plug slot. You must overcome the friction this tab creates when pushing the ears to remove the plug. Replacement went smoothly thanks to your video. I hoist a pint of Best in your honor!

Overall very helpful but the battery cable is very difficult to unplug and we can't see his technique to remove it so quickly. Unplugging the battery is the worst part, I thought I was home free after I was able to lift off the bottom cover...but nope. I had the won't boot issue these notebooks seem to have and the "easy" way didn't work so had to open and re-seat the batteries. Worked like a charm except for having to spend an hour trying to wriggle out the battery plug because I didn't want to push down too hard or pull too hard and didn't want to pull on cables (never a good idea) but found another guy who had a close up of that, and I could tell at that point that either yours would be easy, or you'd need a lot of patience and just not get frustrated. If you bear with it, eventually you'll get it, so take a break come back, stay calm. The rest is a breeze. Putting notebook back together took 5 minutes or less and computer is just fine now - but I'll say be very patient when you reboot. It'll go through a series of reboots and finally will flass 3 orange lights and 1 clear (slightly blue) light and then you'll reset your BIOS clock. I took a run through all my settings and they looked good. Then it booted up. I restarted just to see, no problems and then I shut it down and restarted. All good. Before this happened, battery fully charged, after the fix, I was still at 97%, battery is in excellent health, so last thing I'll do is plug it in and restart. So it was a series of simple procedures, but some could be long and painstaking. Overall, a very successful surgery! I picked this video because he was very detailed in showing how to remove the cover after you take the screws out - that was nerve racking as well since you don't want to hurt anything inside. His tip for doing the back first is what worked for me as well, thanks!

Super helpful. Thank you!

Nicely explained, thanks

Thank you very much, and although the crucial part of not being able to see the actual disengaging of the actual plug itself because your hand is in the way, I was able to work out how to do it. Cheers.

Thank you. This was very helpful.

Nice video, I'm going to give it a try. Can you do more videos on the xps 13 9360?

Thanks a lot . Your video was a great help for me. 👍🤓

Thanks very much! My old battery was so bad that if I disconnected the power for a couple of seconds the machine would shutdown. After installing the new one it says 61% remaining, 3:35. Dell Power Manager now says "Health Excellent". I'll cycle it a few times but it looks great so far.

Great! Good luck man.

great thanks just what i needed

Thanks for the video very helpful

This is very helpfull, Thanks you

Thanks for the video! Is awesome and it seems extremely easy to do! Since you mention at the very end, may I ask you some suggestions where to buy: - the battery (I checked on Dell website, and it seems that provide just the one with 56W rather than 60 W) - the type of screwdriver needed Thanks again!

Good instructional video. Thanks. No problem following. Question. I the UK is there any recycling for these batteries?

I found it easier to unscrew and move the battery out of the way, doing this made access to the battery connector easier which just pulls out towards the battery with no ‘lugs’ holding the connector in place it just slides out.

Good job!

A. Prying from the front is easier. B - when detaching the battery your hand hides the stuff you do.

Thanks Brue!

life saver thank you!!!!!

I was able to use this guide to replace the battery just fine. Except at the end, when putting the case back on, i was unable to get the Phillips screw (under the XPS/Dell logo in the center) to go all the way in. It would just stop at a certain point and not go further. It doesnt seem crucial to holding the case on securely, so i tossed it, no issues. All is working well.

Thank you I am going to purchase the same battery it's not cheap but I guess it will do the work.I Will also buy that screw driver.

Thank you.

Thanks so much for this video. Can I ask what type of screw-drivers you used to unscrew the entire case and battery. That info would very helpful as I'm thinking of purchasing the screw drivers to replace my Dell battery. (Based in Australia)

Thank you

Good vid, would be even better if the key movements were caught by the camera or the camera had a better angle.

Such a great video. thank you. Is there another place I can get the battery for the XPS 13 9360? the like posted said it is unavailable :(

As others have said, excellent as it just gets to the point, explains 'details' like getting the back off (especially first time around) can be tricky (it is!). The only tip I learnt was there are two 'suitable' screw holes for the little Philips battery retaining screw. The one in the centre is for the screw in the middle of the back (under the XPS flap) ... you need the one on the right (where it came from!) ... don't confuse them! And I went for a Duracell battery. 'Only' about £80 instead of £125 for the Dell-badged battery, but (I hope) a reputable brand as opposed to a cheap Chinese battery that might do nasty things! I hope that logic proves to be correct 😬

Extremely useful video. I was all worried about the cover but it popped right off. The biggest trick was the battery connection where I was afraid I’d do some damage, so the additional comments regarding that were most helpful. In the absence of this tutorial I’m certain I’d have taken it to the shop which, in retrospect, would have been embarrassing. So thanks for the video in addition to the boost of my confidence.

Dell now provide replacement batteries for a flat fee of about £38 including ups delivery and pick up a few days later of the old battery to recycle it properly. Really good circular economy service (finally!)

Thanks. Had an issue where the laptop just stopped turning on and charging even when plugged in. Reseat the connector and boom. Will likely have to get a replacement battery though.

Useful overall but i wish you had been more specific about how to actually unplug the battery (immediately after lifting the plate)

Do need get registered new fitted battery? On bios or etc?

Any recommendations for unscrewing a stripped flat black screw (the ones that holds down the battery)?

Hello ! I saw that there are some retailers selling the replacement battery for the XPS 9360 but it is a 46Wh battery. Would it be fine ? I can see the the original one is rated 60Wh

Thank you for the video but how can we replace the Ram?

Hi, with this model there is only a single fan in it correct? The processor fan? I just got a warning that it is failing. I opened up the system and cleared out very little dust, nearly nothing. And did notice the fan was spinning. Regardless have you replaced a fan on this system?

Sorry, do you have an updated link for the pry tools, I have a 2019 XPS 13 that I want to replace the battery on too. Also clean out any dust etc.

I have the same laptop and looking for a replacement battery. Would you be able to recommend alternative suppliers to dell. Thanks

NVME SSD only runs at dual-lane speed (temps), so unless you have done some seriously dangerous BIOS modding, there is no need for a 4x speed SSD. An Intel 660p maxes out at around 2x speed, so a good cheaper option :-)

This could help me with the battery static problem?

I tried using the SSD recommended in the Amazon Associate Links, however the Dell Support Assist App on my machine could find no bootable devices! Why didn't you install one in your video?

I have a problem with battery in dell xps 13 9343. I replaced the battery 3 times and it's the same problem every time. Battery is not charging, the white LED and the yellow LED are flashing, in BIOS under battery icon shows messaage: not dell battery. I used not orignal battery, orginal Dell is not possible to buy. Please help.

Where can I purchase the tool to remove the back cover of the laptop?

Hi bro thanks for the video but can I do 4k single layer or HD multi layer videos during on this laptop

Is that SSD he one windows is installed on? Or is is there a boot drive hidden somewhere? I'd like to upgrade for more space but would it be possible without having to reinstall the OS?

Have you ever experienced that the track pad stops working? I have 9360 and it's not working for me anymore, I haven't found any solution for it.

I have the dell XPS 9305 and the battery is so horrible it is unusable for a student who travels a lot. Can you recommend replacing any batteries for me that have extended hours of battery life?

Any further advice for removing the clips at the back of the laptop? They seem stuck in pretty well.

Can you send the SSD specs you used for a replacement. Now that I've replaced the battery with your help I am considering upgrading my SSD. Thanks

What's the abbreviation for a "2mm Philips head skrewdriver"? Am I correct going with PH00 (+2.0)? Too much for me aaah please help! Thanks :P

I keep hearing that wires for the speakers are taped to the battery. You didn't show that? Or is that not the case for the 9360?

Be careful some of these models have a wire ribbon attached to the bottom so you can’t just pop it off like so

What did you mean the wifi card is a killer? Should we upgrade? What would be a recommended upgrade to take advantage of Wifi 6? Thank you!

One of the screws wont come out and now i have hurt the thread a bit. what can i do?

In the video you mentioned the battery cost £75, but the link in the description of this video leads to battery costing almost £150. What should be the correct price? I can not even find this battery on Dell website.

do you have to run a battery recalibrate via BIOS after this? great video btw, thanks

One of the flat screws to hold the battery in place has been stripped. I ve tried some of the recommended methods available, nothing seems to work now. Should I get WD40 and the extractor drill bits as last resort? Any other easier way?

What do I do if my screws are not coming off 😰

Seriously! It would have been significantly appreciated had you focused on actually replacing the battery and When it was important For things like which size screwdriver to use to release the main Screws You may be included that instead of focusing so much on here is the fan and how about if you wanna clean this part and oh look there is this over here.

Thank you. My charger and battery died at the same time.

The back panel is practically impossible to separate from the unit

Doe Is replacing the Sim card mandatory before replacing battery? the sim card

Nice video! Now we just have to wait for Dell to know that putting 1 single 2mm screw is Design this laptop with generative design software and this 1 different screw is the first thing that is left out of the parts. Whatever reason was found to do this ... makes no sense

Can you replace XPS 13 9360's RAM?

can you do another video with probably a higher angle?

how do u unplug the battery please it's been 30 minutes of struggle T--T

Where do you get that screwdriver from?

What is the best memory card?

Thanks But is d ram baked or replacable?

Im struggling to unplug the battery Someone please help

Can I change the laptop ram?

Where's the part you go over the SSD?

ram cannot be upgraded from 8gb to 16gb, right?

how much does the replacement battery cost