Dell XPS 13 Not Powering On(Fixed) 

Dell xps13 totally make me upset... This is not a cheap book... This video is really helpful for users. I will never buy the xps again...

holy shit dude! you just saved me like hundreds of dollars. when this happened I went to the microsoft store and they told me they tried restarting it and removed the battery and nothing happened. So they said it was a "motherboard issue" (what a load of bs). They then tried to get me to pay them like 100$ to backup data and send it to Dell or purchase the support plan for a year or some bs and so I left. After I came home I found this video and only needed to get the T5 torx screwdriver. afterwards followed what you did and I was back up and running. What a Legend.

cannot thank you enough for this man ❤️ being a college student in the middle of a pandemic, i freaked when my laptop suddenly stopped working. you're a LIFESAVER

Life saver two times -- I think my laptop does this when it gets overheated -- it used to happen all the time when I had a plastic case on it-- when I took off the case it happened less frequently-- the most recent time was I left it in the back of my hot car. This video is a serious lifesaver thank you!!

Thanks a lot for making this video, good sirs! My Dell XPS 13 9350 looked completely dead without even the LED lighting up. Other forums suggested disconnecting the battery but that didn't help. Disconnecting the CMOS battery did the trick for me!

My laptop ran out of battery collecting dust and it pissed me off to find it died doing nothing. I followed other guides on disconnecting the battery and pressing the power button. However, your video worked because it seemed removing the cmos battery did the trick. My laptop appears to be charging, but I will give it time to charge to full before turning it on again. Thanks for the video!

Thank you so much my friend! I just used this procedure to fix my dead XPS13 and it worked! You easily saved me $200 or more had I taken this to the Geek Squad at Staples.

Thank you! This worked great for me I was concerned because I have only had it for a couple of years, barely used it, and thought it had died on me, just a few days after the warranty had run out. Thanks again! Really appreciate you took the time and effort to help :)

You are a gift to the common man! My 3 year old XPS would not start. I followed dells instructions and disconnected the main battery. It didn’t work. Your vid put me onto the bios battery. Good call. I appreciate that you shared your knowledge. Thank you!

Worked for me too on an XPS 13 9333. The battery was much more complicated to remove but the overall effort was worth it. Excellent video !

When a random guy on youtube is more qualified than dell support team

Saved me from having to send my laptop to Dell! This was great.

Hey thanks dude. My XPS 13 wouldnt start this morning and this procedure worked. All it costed me was a 5$ tor-x screwdriver kit. One little piece of information I might add in case someone else has that issue: after this procedure, I had to start the system by holding Fn + Power for some reason, which booted in diagnostic mode. I ran all the tests successfully, rebooted and managed to boot to Windows. Cheers.

Thank you so much! I've tried many "fixes" for my laptop and you're the first to mention removing the side battery. Worked like a charm following your steps.

DUDE! That was crazy helpful! Thanks so much for posting! Thanks to you AND your cameraman.. you guys are awesome! I'm back up and runnin and learned a lot. I sent you some money for your efforts. Does the replacement battery fix the problem?

Like many here, I was told by dell help & a local repair guy that the motherboard was comprehensively bolloxed. But came across this vid and worked a charm - many many thanks for this vid lads!

I've found your solution a little too late, I' ve bought a new one HP . However I did the procedure as described and fixed everything. Now I have two good laptops . Ha,ha,ha

You guys rock! Saved me serious trouble during Covid-19. And to think the Dell website tells you to do a hard reset with no instructions.

5yrs after and I still found this video useful. It solved my problem. Thank you! Thank you!

Worked like a treat. Amazing work. Saves me having to wait 2 months with dell and Microsoft

Guys, what a fantastic fix. Worked first time, probably saved us a load of money. So grateful for you sharing this. Well done.

Worked like a charm, hardest part was finding a T5 torx screwdriver for the perimeter screws. A small phillips screwdriver works for the screw under the middle panel. Thank you so much!

You guys are legends!!!! I did exactly as you explained and it worked perfectly... tried talking with dell they said motherboard... tried computer repair centers they said battery or motherboard issues.... awesome video much appreciated thanks again..

Thanks so much. Had disconnected and reconnected battery 10 times before finding your video. Disconnecting the little battery as well fixed my problem. Nice one! Liked & subscribed :)

Wow did not expect that to work! God bless you - thought this laptop was long gone

Thanks so much for your video! I have had my XPS 13 for 3 years and this problem happened to my laptop twice. Both times I tried following your video and it helped fix my laptop issue. 👍

Thank you so much you've saved the me from the pits of despair I wish you a Merry Christmas and a happy new your god bless you

This worked for a Dell Latitude 7390 (user had plugged in a HP powerpack and battery was completely drained) - good fix thanks for sharing

HOLY SHIT. Dell's official lab told me that there was an irreparable issue with the motherboad and that the DC jack was burnt. I payed them 50$ fir this diagnosis. Then, thinking I had nothing to lose by opening the laptop up myself, I followed your advice and the laptop now works like new. THANK YOU SO MUCH

Thank you for the video! I tried so other many tips with no luck. But your instructions worked the first time!

Thank you OPEN HELPER. My DELL XPS 13 9350 BATTERY is now CHARGING and the screen is working now after 4 months of searching help online from DELL SUPPORT TEAM. Sometimes people you didn't expect will do the MIRACLE for you. MILLION THANKS TO OPEN HELPER

Bro! You are awesome! I swear my heart skipped a beat when i saw the Dell logo come up on the screen. Thank you soo much ma man!

My one is no response to anything even plug in power,the light is not on. After this video,it works! Omg, I've already given up it but that saves me. :) 3Q very much.

Wow! Thank you so much for posting this video. My laptop worked after trying this out. You just saved me over $1,000 can't thank you enough!

Thank you!!! This worked a treat! Also quick note for anyone else doing this make sure you have your Recovery Key handy, once you tamper with the internals it locks everything....you need the recovery key to deal with Bitlocker

WOW! That actually worked. Was literally about to buy a new laptop... Thank you so much! You are a hero.

This video is awesomely helpful. Thank You so much. My DELL XPS 13 9350 brings back to life after 4 months of sleeping. MILLION THANKS TO YOU SIR.

You saved my life bro. CMOS battery disconnect was the key. You are an absolute legend and good luck to you in your life!!!

Fixed my Dell XPS13! Only had to set the time afterwards. Thanks!

WOW!!! Worked exactly as explained! I'm an IT guy working on my friends xps and it just stopped working after re-installing Windows. I was like wtf!!! But this did it. Thank you!!!!

Just wanted to say thank you sir! Your solution about disconnecting the battery and CMOS helped me diagnose my issue. One of the wires connecting to my CMOS broke so the laptop did not start. I reconnected the wire to the battery, plugged everything back in and the laptop started just like in your video.

tHIS IS REALLY WORKed for a long time not charging the battery. Try this before u replace the battery.

Thank you sooo much! This worked perfectly for my Dell XPS 13. I love you so much for this right now.

Thank you a lot I didn‘t think this would work at first but then I tried it and it worked perfectly👍🏼

Thank you! I was struggling with my laptop for last one month. It's been only 4 month since I had bought it and now it stopped working abruptly. I was reluctant to take replacement from dell with refurbished one. Once again thank you. Doing good job. Keep it up.

This fix worked for me! Thank you so much for posting. I had exactly the same symptom (power button, light stays lit for 15 seconds, then turns off). I didn't do anything in particular to cause it -- it just happened one day. I had used the computer the previous day without any issue. Most recently, I had been powering it through USB-C with a thunderbolt dock. Resetting the BIOS forced the system to boot, and now it works normally. I wondered about your suggestion about replacing the CMOS battery. I researched online, and although a replacement battery was easily available (on amazon for $8 or on ebay, for only $1.80 direct from china) I could not find any information about how often the cmos battery needs to be replaced, or even whether anyone ever had to replace it. As far as I can see, the battery should last for more years than the lifetime of this computer. Also, I didn't have any symptom of a bad cmos battery - ie. booting up to find that the bios had reset itself. I did, however find that my main battery needs replacement. I booted and pressed F12, and ran the diagnostics, and I was told that my battery had reached the end of its useful life. So I plan to replace the Li-Ion battery first, and later on, I'll think about whether I need to replace the CMOS button cell. Also, after booting up, I found that 3 drivers need to be upgraded, including the BIOS, from version 1.9 to 1.10. It's not clear whether this 'lockout' was caused by any errant driver - probably not, but now I'm up to date with everything.

Mashallah this guys on the Haqq, saved me b4 my exams cuz. Big jazaks

Thanks mate! Worked like a charm for my Dell XPS 13. All I had to do was go buy a T5 torx screwdriver from Bunnings. Love from Australia

Worked perfectly. I had seen the processed described, but having it on video was very helpful. Easing out the battery connector is quite fiddly, but it can be done with a little care.

Big thanks and respect to you! Worked perfectly! I tried disconnecting only the main battery first - didn’t work. Had to disconnect both of them, then it started successfully.

Hello thank you for the video. This has been happening again and again. What was it you suggested to be replaced at the end? Thank you

Thank you so much! This worked on the XPS 13 9380. I had two amber flashes and one white. This indicates a CPU failure, but resetting the CMOS and draining the power worked wonders.

thank you so much. I put maybe 3 books on my wife's xps. 2 weeks later when my wife want to use her xps, it cannot power on. and she said that it is me put the books on her xps that cause her xps dead. I try to solve this problem from the internet. But only when I saw your vedio that guide me solve this problem very easily. so I do need to but my wife a new laptop. Thanks a lot, you really help me a lot.

2 times I’ve had to do this to my XPS13. Love the laptop but this issue is a pain! Thank you for the video.

After watching the video, I was about to try this procedure. But I decided to first just try holding the power button down for 20 seconds. It fixed the problem.

This is the best tutorial on youtube and deserves attention. Thank you so much for uploading this, you absolutely saved my life.

Thanks Man. Dell should give you royalty, as this is a common problem for which they should have made a tutorial video. Thank for sharing this. Really helped.

Wow this worked!!! Thank you so much. Its never happened to my dell xps for the 5 years that i have had it. 🙏🏽

I had the same problem and guess what!! Just followed these steps and boooom my laptop is back on again 😍 thanks man

holy shit this worked! I thought my battery was fried or something as laptop was extremely hot. Didnt use this laptop in almost a year. Thanks to you!!!

I tried everything and my laptop still wasn’t working, then I found your video and problem solved. Thanks for the short and easy to follow video.

THANK YOU. This helped so much! If it weren't for you, I would have to pay a lot of money to get my laptop fixed. Thanks again!

Nice video. The only time I saw any activity (front lights flashing amber and white for a few seconds until they stopped) was after I disconnected the battery, discharged, and plugged in. Any ideas on what the problem could be?

Thanks a lot!Dell says my laptop need to change motherboard.Without this video,i cant save my laptop.

Thank you. Perfect solution after replacing main battery. Wife saver... er um Life saver as well.

This had happened a couple times, and the last time our computer repair tech said it wasn't worth trying. Well .... I'm a firm believer that almost anything can be fixed with patience. So I watched this video, bought the correct screwdrivers, and voila ... it works! Like he said, I had to disable/do the battery thing a few times. Since this hasn't worked with the battery, I just left that out and used the adapter. At least I know what to do if this happens again. Thanks SO much for your fabulous instructions! (and yes... working with Dell support is challenging as they barely speak English, and don't have the patience to work through a problem). Good job!

I took my laptop to some guys that charged 80 up front just to get them to see what’s wrong with it Later after 5 days they finally contacted me to tell me my computer needed to be shipped from Memphis Tennessee to Atlanta Georgia to get fixed at the expense of my wallet! I instead took it back despite paying 80 bucks and not getting it fixed and RU-vid’s this guy and fixed it myself within 15 mins What a scam those guys are and what life saver this guy here is!

Thanks much man. Worked like a charm. I got really worried. God Bless you 🤘🏼🤘🏼😄

Thank you so much! This saved my graduate thesis!

I am glad to see all the ones that it worked ...for me it didn't never booted up... just a matter of giving more info... this happened after I replaced the battery with a new one from Amazon that matches the model number and parameters etc... , what else could be wrong do you suspect? replacing the CMOS battery? any insights would be most appreciated!

Had this problem on and off for a few months now and today it took nearly an hour to turn on. Now I feel confident next time I will fix it properly rather then keep my fingers crossed 😉 Thank you for sharing my friend. 😃

+1 for CMOS reset. Mine had bricked after powering down while on battery. CMOS reset allowed it to charge again. For my version, an XPS 15 9560, the CMOS is on the back of the motherboard, so motherboard needs removed to disconnect it.

Thanks for this video. I just fixed my XPS 13 that was not powering on.

Thank you, this has been a recurring problem on my XPS 13, it only happens when my laptop sits idle and unplugged for weeks at a time but it is annoying when the time comes you want to use it and it won't boot up. I'm going to replace the CMOS battery like you recommended and hopefully this will permanently fix the issue. Bought the CMOS battery from Amazon for $7.99 for those wondering where to get one.

I already gave up hope and then I find your video, thank you so much, it worked!!.

Thank you thank you, was concerned cos I only had it for 3 years n it’s hardly been used, but your video helped so so much, keep up the good work man, highly highly appreciated, u just saved me some repair money, would have paid a lot, for just something so simple…. God bless you 🙏🙏🙏

Yet another satisfied 'customer'!!! Many, many thanks.

on my xps15 (2018 model) I had similar problem. I followed your instructions but only unconnected the main battery (not the CMOS battery, which I couldn't find in there). still, the fix worked. Thanks!

This was great. I decided to just press and hold the power button without doing the other steps and it powered right up after 15-20 seconds

Thank you for this information However, what can I do to unfreeze my keyboard. I am not able to enter the correct date and time. Thanks in advance.

thank you. this video was very helpful to my situation. followed it step by step and my xps turned back on!

Thanks Bro! It worked for me. I just removed SEMOS batter cable only on white end but not black one and removed battery cable then followed your steps. Really great help.

So I did this and no luck. I tried it several times and held the power button longer each time to discharge battery. Nothing. Any suggestions? The laptop is powering on, the keyboard is displaying light, but the screen just stays black.

OMG. I was told by the Geek Squad and a local pc repair business that the problem was probably the motherboard. I had tried other suggestions found online and nothing worked. I was getting ready to buy a new computer and then found your video. It worked like a charm. Thank you so much.

Thanks for making this video. I am not sure what I did wrong. Now my laptop won’t come on at all. No indicator light or anything? Would you be able to advise me?

This video helped me revive my laptop! Thank you so much, you're a star!

This worked to fix the same issue in a Dell M3800 (power light goes on for 5 seconds and nothing else happens). The key part for me was disconnecting/reconnecting the CMOS battery. All the Dell troubleshooting docs/videos I found just mention disconnecting/reconnecting the main battery, which wasn't enough.

Great video. Thank you so much for this video. I was almost going to buy a new laptop but your video fixed my dell laptop. Your tip about the CMos battery worked and my laptop has powered back on. Awesome job. Thanks

Thank you! Great work posting this video. I had my computer sent to Doctors of Technology Las Vegas where they said it was a problem of "bad motherboard", but thanks to this video I was able to fix it myself. Thanks again

Thank you so much! Just tried this out and it's fixed! What a lifesaver!

Thank you very much! My XPS is alive again!!! WORKS FOR ME!

Brilliant video. Saved my laptop. Worked exactly as described with clear instructions. Many thanks.

Thank you so much!! My xps13 is able to work and Dell told me to replace the motherboard which I replaced once

Thanks so much, bro. My laptop is working. Jesus bless you.

It works, took just 10 minutes to open cover remove and reinsert connectors and put cover back on

Thank you so much! I had this problem on a Dell XPS 9350 and this solution worked.

You, Sir, are a GOAT!

Thank you posting! Helped me rescue my son's laptop!

Thank you! There's no way I would have figured this one out. How the hell can DELL release a computer w/ this defect?

Thank you so much for the video! The details here made the difference and saved me more headache!