Summary: Dr. Daniel Goleman and Dr. Matthew Lippincott interview Rich Hua, the Global Strategist & Innovation Evangelist for Amazon Web Services (AWS). Amazon has a sincere commitment to employee development, and Rich has been instrumental in delivering Emotional Intelligence (EI) training to more than 50,000 employees across the organization as of Spring, 2021.
One in a series of over 50 video clips pulled from interviews exploring the impact of EI strategies at Amazon, Google, Allstate, Bank of America, OneLogin, Microsoft, Starbucks, Prudential Financial, IBM and First United Bank. To be notified of each release on LinkedIn follow Daniel Goleman ( / danielgoleman ) and Dr. Matthew Lippincott ( / dr-matthew-lippincott-... . A complete list of released interviews can be found on this RU-vid channel, ( / matthewlippincott ) and at drmatthewlippi....
Note: The following terms are often used synonymously: Emotional Intelligence (EI), Emotional Quotient (EQ), Social Intelligence (SI), and Emotional and Social Intelligence (ESI). The core competency of each is generally believed to be Emotional Self-awareness, which overlaps with several aspects of the definitions used for Mindfulness. Click here to watch a 3 minute video summarizing these points: • In less than 3 minutes...
Transcript
Dr. Matthew Lippincott: “I like the way you talked about the importance of performance in the culture there. Have you seen things change recently about, let's say senior leadership and management understanding the relationship between EI and improved, or at least more consistent performance?”
Rich Hua: “yes absolutely every manager has had to look at how do I help my employees emotionally whether it's because of Covid or because of the racial unrest that has occurred in the United States or other things. They now realize this is really important. People are feeling things and it affects their ability to deliver and to be happy, to be engaged, and so this topic has definitely become one of the primary ones among all managers at all levels from the very top all the way down to the front-line managers. How do I help my people deal with the additional emotions that are being created during these times, and a lot of these emotions are obviously stress related ones; anxiety, fear, burnout, pressure all these things, and then of course even knowing how to support their fellow colleagues such as the black community or managing people who have different challenges going on who are on their team. So, it's definitely come to the forefront in so many ways.
We've built a team of about a hundred people who I call the emotional intelligence champions and everyone's a volunteer, everyone's grassroots, they're all different levels; management to individual contributors, and they all are very passionate about spreading the benefits of emotional intelligence to their fellow colleagues. We meet once a month, we've got a slack channel, we're buzzing about different things all the time. Every project I do I ask for their feedback, so it's really cool they're just super techy people all the way to trained psychologists and professors in in psychology. We're all in this together trying to share the benefits of the skills. That team grows basically every week - the more I do trainings and other people in my champions group do trainings - we always talk about the group and more and more people start volunteering, so it's growing.”
Dr. Daniel Goleman: “are you getting support from top management?”
Rich Hua: “yeah we are. Amazon is a very distributed organization, which means we try to let each senior leader do their own thing because we feel like that helps with innovation. There's not so much of a ‘everyone needs to do x,’ and so at sort of a VP or Director level each organization gets to kind of do essentially what they want to do, and so I would say absolutely senior executives from everything from Amazon Games to AWS to Amazon Hardware to Amazon Advertising - all these different groups are essentially supporting the effort. In some cases they come and talk to our team of hundreds - in some cases even thousands - of people, in other cases it's actually putting resources to help develop more material that people can leverage internally.”
14 ноя 2021
