I would like to share my experience with this bike but specifically with the Engwe Customer Care: I started using this bike and immediately from the first pedal stroke it started making noise in small holes or very small curbs like those small protruding rails for electric gates. In these situations it made a sharp metallic noise, I put it down to the internal battery moving in the compartment. I wrote to Engwe describing with video clips, they advised me to put 3M tape attached to the battery to make it thicker. I did this but the noise is the same, in the end I had it seen by a mechanic and in his opinion it is a fork problem this electric click as soon as you take a cobblestone out of place this metallic noise occurs. In fact, even without the battery, the noise has not disappeared. According to the customer care they told me that the problem is not the bike with shock absorbers and that I can keep the noise which according to them is not a serious thing. Of course I sent 1 photo and 2 video clips to back up my theory, this soap opera had been around for about 8 days. In the end I wrote to PayPal asking to assert my rights, immediately as if by magic the next day they replied saying that they were sorry for this situation and that I could choose whether to replace the fork (which I had asked them before asking PayPal, not receiving their response on the matter) or a refund of 50 euros, on the grounds, however, that I would have had the same noise problem with the new fork. I accepted the fork swap option and hope he gets a bike like yours in video. I understand that they are tools and someone can come out defective, the thing that bothered me (I can support what I'm saying with emails and videos that I sent them and with the famous replies) the difference in addition to the product is seriousness, customer care and organization. Just think that they signed customer care, I pointed out that it is good practice to sign with a name, I later received other emails from them but they have never signed with a name. They still have a lot to learn. I want to clarify that since the arrival of the bike I have covered a total of 23/24 km
Hoi ik was erg aan het twijfelen tussen de t14 en de c20 pro. Ik ben toch voor de c20 pro gegaan ik hoop dat ik een goede keuze heb gemaakt. ik heb hem vandaag besteld op de site van Engwe zelf ben erg benieuwd! ook naar wanneer die binnen zal komen. Top video!
Hi, man! Could you please recommend me a folding ebike that can meet these conditions: Price- from 500-700€ Range- from 60-80km range Speed limiter - can be taking down 😅 What are the options I can consider? Thank you for your reply!
NL Kuleshovi @ if I may help...this one is still amongst the most robust one for such low price (i am examening the market for a long time) and still to get it for this price you gotta be crazy lucky because the manufacturer thinks that he is in los so leaves whole assembly to buyer and its not easy because the parts are heavy and generaly good and funcional but without fine detailed work so allways something is jamed ,hardly turned or hard to detach, or srcrapes because there were not fine ajustement so you have to take it to the specialist store in most cases which is sometimes costely ) i had the worst of luck so wih other problems for speciallist store I even got broken battery cassete whic holds the battery in one place so it is at least hazardeous and besides that could fall out any time..and you need to be able to remove the battery quite often during usage if you want to take good care of it.
Ben ook al een tijdje opzoek naar zo’n soort fiets, probleem is dat deze vak niet toegelaten zijn voor op de openbare weg. De C20 heeft een 250 watt motor( dat mag dus) maar is het ook mogelijk om het “handgas” uit te schakelen? En zijn er ook spatborden voor te krijgen?
Yes ,you dont have to use handgas (moped mode) at all, you just use it like a bike or like an Electric bike(motor is powered by peddaling -pedal supported motor)
