Entitled Customer Gets Shut down - Why I Hate Selling Cheap Cars 

To complete the video, PayPal did give me the money and I told her to pound sand

It was her plan all along. She had no intention of paying for the car. Hence why she insisted on paypal. Otherwise she would have transferred the money from PayPal to her checking or whatever account. Not everyone is honest and nice.

She was not dissatisfied; she was pulling a scam from the beginning.

When I had my business, every time I went against my gut instinct, I ended up regretting it. It’s always because you want to give someone a chance.

Some people put more effort into being a deadbeat than they would making an honest living.

I was hoping the person walking the dog stopped and said, “I’ll give you $300 for that Toyota”.

Your honesty as a car dealer is very rare. Always go with your gut. You knew this would be a problem. Lesson learned. Thanks

I totally agree with you ! Unfortuntely it's the people that you feel bad for is the ones that come back to bite you

When I sold cars as a dealer, I had plenty of such experiences. One evening, as I was getting ready to go home around 9:30 pm, a couple of guys walked in, stating that they needed a reliable car, but only had 1, 200 dollars. Which, because we had to collect taxes and registration, translated to roughly 900 bucks for the car. I had 2 cars that I could sell them and make about 75 bucks each. One was an extremely well running 1987 chevy 4 door with a straight body and weak paint, the other was a very good looking piece of shit Cadillac Cimarron. If you know anything about cars, the Cimarron is one that should never have existed. Anyway, I told them to buy the chevy, as it had at least 6 months left in it, and stay far away from the Cimarron, mostly because my partner had purchased it in a package deal and they absolutely SUCK. They insisted on the Cimarron. I told them to come back tomorrowand buy it from my partner as I didn't want to sell a known lemon. They insisted and I just said, ok, but you're signing a document that says it's a piece of shit. They did. And STILL tried to return it a week later when it broke down. Towed it to my front gate, blocking all my cars and insisted on a full refund. I called them and gave them 20 minutes to get it towed to wherever they wanted or I would have it impounded at their expense. They moved it, but still called me a crook. Cheap people are unbelievable.

She would be that person to go to a restaurant, eat the whole plate, and then complain about something in the dish and wants a full refund

I'm a used car dealer in the uk and I feel your pain. The world seem to have am attitude of "I'm entitled" rather than "I'm lucky to live in time and place where the standard of living is so good", God knows our grand parents never had it this good... Where will it all end?

Who would throw a grand at a dead VW?

I am a car dealer in NJ with $6,000 and under cars. This video couldn’t be more closer to the truth. The cheaper the car, the worse the customer. I deal with these a-holes every week. Most people are thrilled they got cheap wheels, while the person who’s buying the $1,000 hooptie complains that the cigarette lighter doesn’t work and demands that it gets fixed ASAP. Craig, you nailed this on the head.

Craig, you did it to yourself by not doing a cash only deal on junk like that. The power of telling people no is real.

This video reminds me of why I feel so blessed to not be working retail anymore. I started hating people and it just isn't worth it. God bless you!

I feel your pain .I owned a repair shop a few years ago hard to run a shop whe a customer has a $250.00 car that need $1,000.00 in repairs and they only have $100.00 .

I've had customer's do this with chargebacks and then made the call to let them know they'd be charged with theft. A lot of times, the "customer" make the mistake of stating the reason for a chargeback as "not receiving goods or services" If she's got the car.....and charged back.....she's stealing it. It's fraud.

I believe she is trying to scam you Craig. She planned on charging back from the beginning.

I buy and sell a lot on Marketplace. It's getting to the point where I don't want to do it anymore. People are just obnoxious to deal with now. I had a lucrative side hustle, but these types of people are ruining it for everyone.

This is so true, when you sell something cheap you attract the worst people. been down this road many times.

I drove tow truck for nearly 6 years and you're basically describing more than half of the people I dealt with. Had to take extensive pictures of every single car I performed any service on because people will do anything to get something for free and would make a damage claim for something we didn't do, bash us online, etc. I'm glad to not deal with people like that anymore. This situation sucks for you Craig!

Customer gave warning signs: extremely rude, on welfare, refusal to come up with $900 cash, insistence on pay pal. She fooled the dealership.

She wasn't playing a victim, Craig, she was trying to steal the car.

First of all, it’s poetic that the income from this video exposing this evil customer gives you a profit. Someone’s income doesn’t determine their character. But at the same time, the reason many people like this customer and her boyfriend will be broke all their lives is the victim mentality you speak of

That is straight up theft and fraud on her part. she need to be held accountable

She is probably pulling some kind of scam. Considering she insisted to pay via PayPal, plus she acted all angry when she stormed in on Monday. It seems like some sort of setup

I'm adding that, "Take a Coach's Night" to my repertoire. Thanks!

Anyone who has sold a car has met this type of person, recently sold a car, 50,000 miles ,complete service history and 4 new tyres asking 1000. Got offered 500 and when I declined it they then sent abusive messages about me and the car. Through the following week I received increased offers from this person getting up to 850. I then sold the car for 900 but left the advert with a reduced price of 850 for two days, gues who was pleading with me to arrange a viewing……sorry, just sold it.

self employed for 20 years. the best advise i was ever given was to "fire / let go" of 10% of your customers a year, you know the karens... that gives you room to find more and better and let the headaches go. its hard to do. well done. you did exactly that!!!

People often ask why I'm so jaded dealing with the public. I spent five years owning rental property. Now if someone gives me any hassle at all I just tell them to walk. I don't need the hassle anymore.

If you accepted that idiots offer of 22k, he'd show up with 15

What a shame this happens. As someone that for many years needed cheap cars I can see how this type of person makes it hard for honest people that need to purchase cheap cars. Scammers ruin it for all of us. Sorry they did this to you.

When I coached and had "suggestive parents" I offered them a spot on the coaching staff. They couldn't run away fast enough.

Betcha Karen does this PayPal chargeback on every one of her purchases. She is wasting your time and then PayPal people's time too. And all for nothing for you and PayPal as she gets her full refund.

My boss back in Charlotte had a killer way of dealing with rude people. He kept the business cards of his competitors in his wallet, and at the slightest sign of rudeness would politely hand competitors card to person and explain how much better his competitor is and "you really should go talk to him". Person would then get all "I don't want to.. blah blah blah" and my boss would say "I'm sorry, I have nothing to sell you. I do not need more customers you see I have plenty, I need less customers in fact and I am starting with you! Congratulations!".. I loved that guy he was the best!

The Marine Corps taught me to be accountable for the actions I take. This Karen is a good example of the opposite of what I learned.

She saw your other video when you went out of your way to help the guy who refused the warranty and she figured she'd take advantage of you.

I own a auto repair shop (36 years) and have had similar experiences, owners of newer cars are generally good customers, owners of old cheap cars that have many mechanical issues are trouble. It’s not worth the stress for a few dollars.

Don’t deal with the headaches! Sometimes you have to trust your gut and walk away. Not every dollar is a good dollar. I have learned that the hard way.

Keep the title and report it stolen.

People are terrible, don’t let her get ya down Craig!

If I spend $900 of my hard earned cash on a car, I expect it to be in mint condition, have rock solid reliability, and at least a year of full warranty 🤪.

Just take cash ! These people don't deserve your time .

"This is what is wrong with America" That is the TRUTH right there!

I sold electronics and other things and love it when someone asks me what is the lowest you will take? I finally figured out the perfect comeback line. What is the most you'll pay? LOL

America sure has changed. I remember when someone's word meant something.

In my (much) younger days, I worked as a mechanic and as a used car salesman. Nothing in this vid is new. 10% of the customers cause 90% of the problems. Now in my retirement, I choose to work on antique vehicles on the side. Strictly my terms and any sales are private with no comeback.

Here's what you should have done. Register the car as stolen to the police, then tell them where to find it (her verified address/credit check). This person is a scammer, no less. Treat them brutally as well. We have dealt with such people from time to time. No mechanically inclined....whatever.....will buy a beat up volkwagen to make it drive.

Paypal is a large part of the reason I quit selling on e-bay.

I hope you update us on how this ends......I am invested lol

1:42 Me: "You love Magnums dont you baby" Her: °bites her lip and shivers at the thought° Me: "Dont be so shy...you love riding on that Magnum dont you" Her: "oh god yes, dont tempt me any longer, bring that Magnum out and let me ride atop" Me: °pulls up in a shoddy old 2006 Dodge Magnum° Her: "What the fuck is this? I wanted a Magnum....not a Dodge Magnum"

I'm a car salesman, that's messed up. Can you repo it? Just so she doesn't have it? She filled with 💩. 😂

you have to expect people to low ball when 90 percent of dealers charge way more than the cars actually worth

I know the feeling selling on Fakebook market place!!! I get so mad I end up deleting everything!

Your positive and you don’t let people bring you down. That’s a very good attribute to have and most of the people out there a pretty negative so good for you.

Hope you feel better after venting! Small business is hard work. You seem to do a great job and wish you continued success! Shame on the scammer customers: they waste your time, gum up the system, and ruin your faith in humanity. I hope that you have many, many better customers that you help and have positive interactions with.

I’ll give a hundred for the boat. THATS CASH TODAY BUDDY!

She owned a Bug that needed a part or something, and she went thru all this so she could slyly steal the part / swap the part with your one.... Man, I would've called the police as soon as that chargeback happened and she still had the car... Peace and love from the UK 🙏

I think she was planning on doing what she did from the get go that's why she was so insistent on getting the car before payment was confirmed

I tried selling a $500 car. It ran new breaks no warning lights. Lots of women looking for their highschool kids. I was honest. It'll need tires exhaust and rear struts. As is you'll get a year out of it. So $500 for a car. Drive it one year junk it for $200. Finally a guy shows up offers $200 I said ok take it. Agreed and waited 1 day. He then calls me and says. Can I sell it back to you in a week. I need it for my niece to take a drivers test. WTF Finally I got a guy to buy it for scrap. He loaded it up on his flat bed and took it away for $200. You can get about $1000 for any running car now days.

When I sell anything on marketplace and get low ball offers. I send them pictures of eBay listing for cheaper alternative brands. And just say “ I think this is more in your budget”.

I can totally relate to you. I have had a similar thing happen to me. After providing a service to our clients, some of them do charge backs. But I take them to court and spend more money than they paid, just to teach them a lesson. I am very thorough with my paperwork and make sure it's written in plain English. I have yet to lose. I can just see the smile on your face when you resolve your issue with Papal in your favor.

Glad people get to see what dealers like you and me deal with on a daily basis. Many car dealers are honest people. Like any business there are some bad apples but there are many good ones.

That was a very entertaining AND cathartic video! I found myself nodding in agreement with everything you were saying regarding your frustration of dealing with the self-entitled, etc. Thanks for the chuckles!

8 minutes in and you're talking about everything other than the deal you keep telling us you're going to be talking about. You're definitely a car salesman. Keep them talking as long as possible.

If she charges the sale back and doesn’t bring the vehicle back, isn’t that theft / fraud?

Every time I see a video like this it’s a female customer initiating the complaint after the seller clearly said the sail is “as is” both verbally and in writing.

If you don't want to deal in problem cars take them back to the auction.

It would be a shame if Karen's info were to get leaked, or if a Craigslist ad with her number was placed with explicit instructions to call after 9pm because she works 2nd shift.

A friend who trained me to sell cars years ago had a saying for As-Is sales. You know what As-Is means don’t you? It means that if it breaks in half on your way home, YOU own both halves! You gotta love it!

Love this!! I'm on the same page. I'm not a pushover but I am honest and fair. I believe that what goes around comes around. You aren't going to cheat karma. Thanks for the video. Thanks for being the honest, fair person that you are. It's refreshing in this day and time.

You said, “ I hope this video was helpful.” I hope it was helpful to you to better understand that you just need to get rid of all those cheap cars. Over and over again you stated that those cheap cars or rather the people who buy the cheap cars are a huge problem for you. On the other hand, it is a pleasure for you to work with customers who buy your more expensive cars. Give yourself a break and get rid of the cheap cars.

Welcome to my life in the emergency department. Everyone is entitled, everyone is a victim, and people who don't pay a cent for their medical care are absolutely the worst and most wasteful.

Follow your intuition. Politely tell them to take their business elsewhere.

Simple fix for cheap cars is CASH only accepted and get them to sign a AS-IS clause... anything else should be a no.

This is an interesting perspective. You're correct, lots of individuals have the "I'm me [pout] I feel how I feel and get what I want"

Keep in mind if you get it back, it may be missing parts! Check it over and if it's missing anything, file fraud charges.

Regardless of what kind of business you're in you'll deal with people like this. Over time you recognize the "Karens" on the first contact and turn them away if you're smart.

He's telling the truth, I became known as the place to get cheap cars. I would get people buying $1,000 cars wanting payments, coming back 3 months later telling me I sold them a bad car.

I get charge back attempts all the time. I'm in Ireland but the card issuers/banks here do not automatically charge it back and then ask the question later. They send the charge back notice and give a date for a valid response, usually a month. After that, if they receive no response, they will charge it back. Once I supply a copy of the receipt there's no problem and I never hear from them again.

"Do to others what you would want them to do to you." Matthew 7:12. Thanks for the reminder Craig!

Wow man, today is the first day I have ever seen your channel and it's like you are literally narrating my life. Damn, I feel you.

People expect something for nothing knowing it was needing alotnof work ..tell her to keep the car and wash ur hands of it ..don't take car back ..lesson learned

Thank you! the crazy offers I get sometimes I think I'm on drugs or something 😵‍💫

Dont sweat it man, as long as you have the documentation paypal will credit you back the amount. If you attached the files she signed, you will win.

See why you do so well. $900 for a scrap value car! Well done!

I work for a car dealership. Customers come in saying "I want the best cash price". I respond "I can get you a better price if you finance. The lender's pay us participation to finance through them. The only difference between cash and finance is 24 hours.". You're not lying to the customer and it sets the understanding that CASH is NOT king....

Luckily here in Europe, we only transfer through banks so that a chargeback is difficult to do from a client. Paypal should be more strict in listening to both parties if something occurs

I'm the type of guy that would rather shop at an overflow lot, with $3000 - $5000 to play with.

Christ almighty now I remember why I got rid of my used car sales business. Fml this brought back a thousand stories

The dealer I recently got my car from was a huge headache. I never asked about the price or if he was firm on it. He told me the price after all the fees/taxes and I handed over the cash. Then he received my tag and NEVER contacted me to come pick it up. I eventually (over a month later) called the dmv, then asked him where my tag was, and his response was, "How are you driving around so long without your tag?". When I showed up to get it, his brother WITH A BOX FULL OF TAGS fiddled through it even though he knew where mine was for over 5 minutes just to further inconvenience me. I guess sometimes even doing your best to be a good customer doesn't always pay off.

Facebook marketplace in a nutshell.if you can't offer 85% or higher don't bother me lol

In Illinois that would be considered fraud.

What a pain. I bet she's already sold it to someone else for a mark-up.

My ears are hurting from this guy crying!

Bro. Retired car guy. Successful one. Sometimes I would tell a mooch in the middle of a deal that I sensed would be a headache later that I was having a case of sellers remorse, and tell them we wouldn’t be doing business together, and kindly get the F off my lot. Stay strong bro.

That's not the overflow lot...that's the "BUDGET LOT"...

Exactly! Too many are allergic to “accountability”...unfortunately.

You need to start not only having it listed on the sales contract, but taking a video agreement, with newpapers or other websites to confirm the dates and everything to reduce this dirtbags from charging you back after they take the car.

I like hearing about other peoples’ jobs and the particular downsides associated with. Makes me appreciate used car sellers more, and that most, like mechanics, are decent people.