Should've Booked ALL Days 

Every time I remind myself these stories are taken out of real life experiences…..*shudder*

Funny how some people complain about fairness when they're being egregiously unfair to literally EVERYONE else. How about a nice tall glass of self-awareness?

I think more establishments need security to counter Karen behavior

They also lost their Monday reservation. They could have left on their own. But, don't quote me, if Security is called for this of problem, they lose their other reservations. Edit:725? Thanks everyone.

I’d love to see a skit about misbehaving teenagers and their terrible behaviors. We’ve had kids jumping in unison in the elevator resulting in it freezing and fire department being called to rescue them. And them taking all the ice out of machines on several floors to use in ice bucket challenges - their screams resulted in other guests being moved and the kids and parents being evicted. Then last week kids pranked us by dumping all the soil from several huge planters into the pool. The cleaning, draining , and repairing damaged pumps cost $$ thousands - that made the prank a felony!

Working in customer service made me hate the phrase "I'm sorry" because then the customer automatically assumes you are taking responsibility even though you're just expressing sympathy 😅😅

I love guests who try to lock themselves in - not realising that management, security and sometimes even housekeeping all have keys/cards that will unlock any room in the hotel

Front Desk Manager here - Love these and i have been using them to help train some of my front desk agents for what to do and NOT do. Thanks!!

Ok, so I know absolutely nothing about booking a hotel as I've never done so. However, I feel like if a booking website doesn't have a certain day available, that means that the hotel itself is booked out for those days..

"They can't kick us out, that's illegal or something..." reminded me of a hotel guest that tried to claim protections under my state's landlord-tenant act. He rented for one night, he smoked in a nonsmoking room and partied with people on our 86'd list. No, sir, you do not qualify as a tenant, and that act does not cover hotel guests unless the stay goes longer than a month or so. What melts my noodle is that one of the cops that responded when he refused to leave started ripping into me because *he believed the guest.*

I loved the security guard in this skit. It was like he was excited to be able to kick someone out.

Honestly at this point I'd trespass them and cancel their Monday reservation. Will be funny as heck seeing them scramble to find a place to stay on Monday.

This stories/skits get crazier EVERYTIME.

I don't understand people. Hey, I want to book the 1st through the 7th. Oh, there's no rooms available on the 3rd through the 5th. I'll just go to the hotel anyway and demand they book me in on those dates when I get there." ??? What is wrong with people. My assumption was if I couldn't book those dates then the hotel didn't have any room available and I should try a different hotel. Not just show up in a strange city and hope they'll let me stay.

If I needed a room for a concert, those days would be my first priority. How someone can gamble on someone else's cancellation is beyond me.

"Things tend to work out"--the motto of screw ups through their entire lives.

I never cease to ve amazed by the gall of people. My last hotel stay I booked I arranged early check for both rooms (myself and accompanying guest). Was happy to pay extra for that, but staff also went out of their way to put the rooms next to each other. We didn't expect that but appreciated it so much

In the summer I am flying to Greece to work in a hotel near beach. Looking forward to great memories and hotel drama. I was motivated by this chanel to go. Thanks.😏☺️

This has the same energy as the people who reserve 2 plane tickets at different spots in the plane and then demand to sit next to each other

I once tried to cancel last minute. They told me no more rooms. I went the day after, still no more rooms. So I packed up my shit and left to another hotel. Is that really so hard to comprehend for people?!

I do a murder mystery dinner theater show and we perform at a Hilton Garden Inn. I have become familiar with the front desk staff and am going to show them your videos. I love them and think they will too.

Maybe it's just me, but the two ladies look kinda like Anna and Elsa-

I’m loss prevention at a grocery store. Usually if they steal something small I tell them “Give back the shit, or I trespass you. What’s it gonna be?”

I wonder how many thousands of times Jess has said "I'm sorry" while working at hotels & resorts.

I love this. I had to deal with this the only difference was not only was I front desk but I had to be security as well since my hotel wouldn't hire a security guard claiming we didn't need one.

Oh I know those types.. our flight is at night so we need late checkout...We are nice, so even with a full house I give them an extra hour to rest and offer to keep their luggage. Then housekeeping calls that they still have not vacated the room or even better hade the DND sign on the door knob. Yes 90+ apartment properties at multiple locations within the city, you are the only one at the desk and on each of the residences there is only a housekeeper. LOVE THAT....

As someone who works in reservations, I can attest, that guests try that already before they arrive at the hotel. They would book for a third party website and then call directly and ask, if their reservation can just be extended by another night, because “it did not work on website xy and I hope you can help me” Ugh I hate these guests.

As security for a hotel, that was easy. Try having them refuse to leave, PD arrive and breaking door down because they've barricaded themselves in so room door destroyed, bathroom door too because they've barricaded themselves there next. Then call the hotel weeks later requesting refund because stay was super stressful because we called PD...

At the hotel I work at we have one weekend every year that is fully booked on January 2nd the year before. And we top the waitinglist at 100. When we open up for bookings on january 2nd it takes 35 minutes to fill those 261 spots. for a weekend that is 18 months later. Still we have people who calls and insist they get on the waitinglist for this years weekend. Because they are sure they are getting a room.

Beside all... they were there for a concert in the weekend and the plan was to stay closed in a hotel room for all the weekend? An evil masterplan...

I love the random objects being used as a telephone. That’s so funny!

"But we're already here! It's not faaaaaiiiirrrrr!!!" You know what's not fair? Pre-paying for a room, and being promised that you'll have a room, then traveling for hours on end just to be told you don't have a room. THAT'S not fair!

I’m so glad the full skit is here I’m so invested 😂😂

The finale reminded me of something I witnessed at the waiting room of a hospital emergency room. A guy was causing some kind of huge scene. Finally a security guard showed up. He was well over six feet and looked like he could play the entire defensive line for the Detroit Lions all by himself. He asked if there was a problem. Turns out, there wasn't one.

We need more security guard character to make it more realistic 😂

I was working in Memphis TN while my home was in Minnesota, and I really wasn't familiar with how popular college football games are in the Fall. I was somewhere in Iowa when I tried to find a place to sleep. The hotel i stopped at was absolutely full but the person at the desk offered to get me a room at a hotel they also ran about 30 miles away. It was a good solution to my problem.

This happens everytime we have a big event on in the town and all accomodation is fully booked.

I'm a complete chaos-head, but even I get anxiety by the thought of going anywhere for like a week and not having figured out my stay during that week. How do people go through life like that???

I had to book 2 different hotels over the summer because there wasn’t any places that could accommodate the entire reservation dates. If you are going for an event then so is probably everyone else.

That knocking made me think someone was knocking on my doors, both the front AND the back! LOL

That blonde wig with the pearl headband is GORGEOUS on you!

The fact that anyone would even do this is just 🤯

'Am I good to go?' Never started laughing so fast before!

This is one of your best skits. The different personalities, the clothing, logistical issues. More like this, please!

This has happened to me. A hotel told me that they didn't have my last day available. I found another hotel nearby-ish and moved hotels for the last night. Of course I kept asking at the front desk and it simply didn't happen for me. That's why I made other plans to cover myself. And we were also just on a trip and asked for a late check out upon arrival. We were told from the beginning that it wasn't possible so we adjusted our plans to account for the extra hour we needed ourselves. They stored our bags for that hour and we ate at the restaurant and we were able to retrieve our bags when it was time for the airport shuttle. Easy. I know it was different scenarios, but if you can't get a late check out or extension you have to figure it out yourself. You don't get to whine to the staff.

EXTREMELY well done! Very realistic self-rationalization :)

Remember kids, the hotel owns the door, they know how to open it

I adore that red and blond wig!!!

I'd leave too, that security guy is scary. 😨

I dont know why people do this. If we don't have the rooms we don't have the rooms. I'm not in the business of hiding rooms. It's my job to sell them. The entitlement. Lol

And now that security has the room... I'll be watching a movie! :P

Jessica, it's been great watching your channel evolve and your skills develop. I HOPE you have plenty more stories to share.

We went to check in to a room and the people in the room that was supposed to be ours wouldn’t leave. Fortunately they weren’t completely booked so we ended up with an upgraded room. It’s absolutely wild to me that people even consider doing it.

Oh my gosh I love your videos. I work at a hotel and I watch them before my shift and it brings a smile to my face

I am so glad I worked at a hotel for only a few short weeks. I was a bellman (I guess bellhop was no longer the right word?) back in the 1980s. I do not miss it.

"things tend to work out" you and I have had very different life experiences. I've found even with a perfect plan, things still tend to go pear shaped half the time. 😅

Flash backs of my job as a guest service agent/ night audit. The worst is check ins that try to get in at absurd hours like 2 amAnd I will ask you to leave or be removed by security

I've been fortunate that the days I've requested to extend our stay that our room or a room was still available. I can't imagine actually acting like this, though! It's crazy that people actually think like this. Hotel staff really are amazing for putting up with this type and beyond.

Hi Jessica I love ur videos!!! Been watching for a few months!!

The second I heard they barricaded themselves in the room I would’ve just immediately called the police and not notified anyone else

Absolutely brilliant Jess 😀

Incredible! Can't believe it's it's the same person! Nice FX! This is Spot on!

I love these skits!

Love your skits : keep on truckin’!

this reminded me of a time in our bed and breakfast in a very (!) rural area in another country. By rural I mean the nearest city was 2 hours by car away through the jungle. We had some people who wanted to extend their stay by two days during peak holiday season. when they booked we had told them that we could book them only for x days but they wanted x+3 . My dad was very clear on it. sorry, we have other people booked for those days. they thought they could just bully us and stay anyway and refused to pack stating they had train tickets only three days later. They went on a walk and my dad had me and the staff go in and pack and place their belongings outside. Boy, they were MAD!!!! None of the other b& bs in town had vacancies, what were they to do? My dad got them to the train station and told them that was all he could do. they slept for 1 day in the train station (it's horrible there) and then a kind villager took them in. They had the gall to complain about the food and sleeping on a cot. The cot the villager vacated for them so they could sleep there while he and his family slept on the floor. I think being told No was just foreign to these folks.

I love your skits!

Beth from Housekeeping is sharp. She should get a spinoff! 😊

Back in my backpacking days I booked a hostel in NYC online and completely overlooked on the confirmation that they had excluded one night... that was no fun finding an alternative for one night... just to find out that my bed stayed empty. but yes, I did go and book another room and came back. so sad that some people are this crazy.

Unbelievable! I agree with you, it makes me shudder

Thanks for the memories. I used to do Casino Security, and we had a tool to open a deadbolt door, good times 😂

The housekeeping reporting that the door was deadbolted reminded me of the game Breach and Clean. "HOUSEKEEPING!!!" *boom*

Co-worker had a similar incident,they said the hotel overbooked, I say they screwed up the reservation. But anyway the coworker was smart and looked for another place. Saw on Facebook that a cousin was going to the concert too and ended up staying with him at his hotel. Love your videos!

Thanks for this ...I actually booked for six days and like the hotel staff started to get really friendly and also I felt like a celebrity

That security guard looked like he wanted option 2 xD

"They can't kick us out..."

Jessica-- I ❤ ❤ ❤ LOVE all th different characters you play; all the different 💇 hair styles, wigs, accessories.. keep up the splendid work!! 😊 Amy.. York, South Carolina

I was checking in once and the guests next to me were having a similar meltdown screaming they'll lock themselves in the rooms & the hotel staff can't remove them

Oh wau, i didnt expect the housekeeper costume to look so good. There's just some weird charm to it

I might have to write you a script for the day the lady PUT HER CAT INSIDE THE WALL to avoid checking out. Good times!

Done that before, especially with stolen credit cards. One ended with a guys with multi-state credit fraud, and child porn distribution charges. So a combined total of 25 years in federal prison for the credit fraud and distribution across state lines. Pretending to be a producer for children’s programming on PBS ended badly.

You left off the option of; ,"Cops will trespass you from the building and you will probably spend your week-end in the local JAIL." That moves mountains and "Entitled Karens".

*“It’s gotta be illegal,”* They’re the ones who got your reservations, so that’s illegal? 🤨

One of the reasons why I book hotels as soon as I can.

We're going to a 4 day/weekend convention in an airport hotel and the convention link to book at their rate wasn't working for me (it kept saying no rooms available, even though registrations had only JUST opened up - possibly because I'm in another country?) So we rang the hotel directly and they were able to get us booked in for our entire 2 week stay - but at different (in some cases much more expensive) rates for each night, with three different confirmation numbers (before, during & after the convention). I emailed the convention hotel liaison and she said that I had actually spoken to hotel call centre and I should have gone to get first (I did but she didn't understand that the convention link wasn't working for me) but then a week later she came back with a booking for our entire stay bar the last 2 nights on the convention rate. Yay! (The last 2 nights are twice the price but worth it to but have to move hotels, in my opinion.)

I love these stories. They're so funny! ❤

I work night audit at a hotel and your soooo spot on - you should do one about annoying ppl that want liquor after hours

Finally---a complete story!!!

worked in the hospitality industry for 7 years and omgg I cannot for the love of G tell u how many times this happened to us. People just loves to under plan their holidays and blame you for its consequences.

It's scarier if the security said "Either you can leave through the door... or through the window. Your choice." 😆😆😆😆

My son just got a very early check-in on his trip bc his plane arrived early in the morning. I advised him just ASK politely and they MIGHT say yes

Jess has mastered the art of cloning herself, I see.

I’ve lived through this - quite accurate

With those wings you look like Disney princess's and its very hard to believe Disney princess's would do such a things! LOL!

I've never been this early! Love your content Jess!!

Why do those wigs look like Anna and Elsa wigs? 🤔😂

I worked as a front desk agent for two years. People are honestly this ridiculous more than you would think. I once had someone ask for a refund of their stay because the weather was bad.

Man. I feel like housekeeping should have called earlier... 🤣🤣

And this is why, one year in advance of the eclipse, I booked a hotel in Austin, actually two, for an entire fortnight just so I could be there rested and well for that Monday.

I really enjoy your videos and skits

I love the housekeeper's outfit.