I am the assistant manager of a local fast food restaurant, and I always inform all my new employees first thing upon hiring them that if a customer ever becomes irate in a way that makes them fearful, or if I ever tell them to, they are to immediately drop whatever it is that they are doing, leave the front line and go to the office in the back of the restaurant and stay there until I come back and say they can return to work. These are just kids, and their safety is my number one priority.
“Sometimes they don’t come in for food, they just come in to fuck shit up” That’s literally the most accurate description of fast food customers known to man
If anybody works at a fast food restaurant, fight back! No one deserves to be treated like shit. Draw blood, teach them a lesson. Make sure they think twice before acting like a fuckin animal.
@@nocheExplorer Tbh agreed. After a couple years in fastfood, I went from Spongebob to A squidward real fast. Customers are Soul suckers. Gotta put them in their place
@@phataldestroyer unfortunately it’s common enough that a fast food worker will get irritated with me and have an attitude because I called the taco bell vanilla mango drink a mango whip drink bc in the moment i forgot what it’s called and i don’t have good eyesight so i can’t check to see what it is called without my glasses which were at home. i always make sure my tone is nice and say please and thank you multiple times. i feel bad for fast food workers that have to deal with miserable people probably every shift.
@@yea0000 I'm miserable towards customers(that suck ass), With coworkers... lol I'm still the sponge(unless my coworkers an asshole). I'm never disrespectful towards kind strangers. I think that's the key difference here. You're minding your own and people are harassing you, that's horrible fuck those people. Same mindset here with shit customers. If your nice, you get the utmost service. Atleast that's how it should be. If someones harassing strangers at their job, that's some Psycho shit. That harasser is gunna get treated how they should. Food along the garbage rim, patty on the floor, a real dirt sandwich.
Worked with a girl at a Chik Fil A where she held the door for a homeless man and said “have a wonderful day sir,” and he turned around and slapped her in the face. She was also really well known for paying for homeless people’s meals. We know he was homeless because he lived in a parking lot across the street.
I used to be a manager at Pizza Hut, and that was the most mentally draining job that I have ever had. I had my share of crazy customers, but the worst was a woman who exploited our remake policy to constantly get free food from us. She would place an order, wait for it to arrive, and then find more flaws in than than the health inspector could find. After which, she would demand a refund. And this didn’t just happen once a month, this happened nearly every day of the week. It happened so much that me and the other employees started taking pictures of her order before we gave it to her, just to prove that she was full of s**t and that she wasn’t getting bad food every time she ordered. This went on until my boss finally confronted her. He went to her house, dressed as a delivery driver and called her out about all her complaints and the quality of the food she received. She tried to complain about the food he delivered to her, but he was able to shut her down about everything.
The worst part is that usually, teenagers usually take the brunt of these arguments and near-assaults. I remember quitting my job at Wendy's after a customer walked inside with 3 visible firearms on his waist asking us why we didn't have his Baconator ready and why he shouldn't shoot the store up. It's near inducing trauma that no one, especially teenagers, should ever have to deal with.
@@mattsepan6274 bro when i worked at Whataburger this karen ass lady literally called me the n word, hard r, because she got PICKLES on her burger. i did not make the burger. i did take the order, and even on the receipt it said 'no pickles' but no
@@mattsepan6274 yes, instead he should have used his side hustle organ and fish trading business to sabotage the teenagers secret evil corporate world takeover sceme.
This reminds me of when I went to a Wendy's and ordered spicy chicken nuggets, the look of fear in the workers eyes as they told me it would be 15 minute wait was...weird too me at the time. But now I understand. In case anyone is wondering I just said that it was fine and read fanfiction on my phone while my nuggz were being made, it ain't hard to just wait lol.
Yeah, even as an impatient person I'm not gonna fucking run up and yell or even trash a restaurant like an absolute buffoon, because my burger is taking 15 minutes longer than usual. Like, just sit your ass down and *wait.*
Forreal and all someone has to do is order something else or go somewhere else if they don't want to wait. I remember occasions of a fast food employee being timid about telling me how they didn't have something available at that time. Definitely been deplorables before me making a big scene about it smh.
everyone likes to shame fast food workers or set them up as "jobs people shouldn't get" when in reality people who do fast food simply are trying to do their job like everyone else and serve others their meals. They're humans like everyone else yet people treat them like they're lifeless robots who have no emotions. big respect for those who work in fast food man.
the people who work fast food are those who can't get a job anywhere else. the only people at my job are high school students, immigrants, and the impoverished. the idea that we are worth less than anyone else simply because we are trying to get a job is stupid.
@@placeholdername3521 Well yeah. Fast food is one of those jobs you need to have in order to progress in society. I worked in fast food and retail for 6 years during high school and college so I could pay for my engineering degree. Do you know how hard it is to get an engineering degree and work 24 hours on the weekends!! Yeah I had to take 12 hour shifts to afford my college payments. And you can bet that there were assholes born with a silver spoon who freaked out that someone got their food before them. Even though that person ordered before them!!! I had to call the cops one time because a guy threatened to stab one of the workers he was talking to because we were understaffed and he had been waiting for 20 minutes. I’m soooo sorry that 4 PEOPLE couldn’t keep up with 50 customers orders all coming in in the span of 5 minutes.
@@placeholdername3521 If your only skill set is taking orders at McDonald's, you really don't need to be getting paid a lot. You can be replaced in a matter of hours. A stressful job is not the same thing as a difficult job.
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@eric Spencer The same reason you're supposed to worship veterans as if they're ALL wonderful great people. Before anyone cries, I'm a veteran as is my oldest son. I have nothing against veterans as people, it's just that the conservative political world thinks you are supposed to worship policemen and military veterans as if they're never wrong because they want to be able to USE them at their whim.
@@albinofroggy It may sound like that to you, but it's what I've encountered through experience. You would see it if you served in the military or worked in law enforcement. I've done both. They teach you to never question authority because you are to follow a chain of command, so as long as you do what you're told, you have plausible deniability, but if you don't, you're branded as a traitor or insubordinate. There's also a strict hidden code where you don't rat out your fellow soldier or officer, you just turn a blind eye. That's very apparent and easy to see every day on RU-vid, twitter or wherever you see your daily dose of human interaction with police. You can clearly see the "Back the Blue" movement which is mostly self proclaimed "Christian Conservatives" who worship authority, and claim to despise big government yet don't see the irony of wanting more police and a bigger military. It's definitely not an unfounded conspiracy theory. It's a reality.
@@Pepespizzeria1 My best friend was a cook in the military, as well as a tuba player in the Marine Corp band. When people thank him for his service, he doesn't hold back. He tells them to thank a teacher for their service because I (he) only served 4 years but teachers serve decades. I love my country, but I love the human race more. Most people want to live their life in peace, and raise their family or just enjoy life, but there are people out there who are so miserable that the only satisfaction they get is by statuses. When old people who don't like each other or simply want more power, they send young people who don't know each other out to kill each other to satisfy their lust for power.
I used to work at Subway and I remember being too scared to go to work sometimes because of how vile the customers could be, It was unreal. Huge respect to anyone who deals with the public and shit people that come from it.
I worked at McDonald’s 2 years ago. Never again. Underpaid overworked and abused by the most lowest form of humans to ever exist. I have more respect to people who work fast food than anything else
I work in retail, which is awful on its own, but adding the element of food just makes people so much worse and I can respect those that are able to do it without crying because I know I would the minute someone started screaming at me like this.
the fact that almost everyone in the comments has a personal experience being on the receiving end of these fast food fights is genuinely concerning. why are people so awful
western capitalistic culture doesn't really held high on the people below the food chain. everything from the fact that US is build on slavery of blacks and south americans and the genocide of the native americans speaks all about the culture.
i can say one thing good about working in fast food as a first job is that reallyy gives you a backbone. when i first started never stood up for myself…noww oh boy
Fast food didn't break me, but being a cashier did. My boss always said how calm and collected I was. No, I was just good at controlling my actions. The number of times I wanted to deliver a nice helping of whoopass was more than I care to admit. Luckily, nobody pushed me that far. My large build and serial killer stare that was refined over a decade in customer service probably scared people. One dude tried to push me but quickly left for some reason.
When I worked for Wendy’s for 10 years (15-25 years old), I carried pepper spray. I sprayed 3 people in all that time who I thought were becoming a threat to me. 2 came over the counter, and 1 came running up on me in the parking lot. But ALL 3 of them went down crying like literal babies each and every time. There’s nothing that will cool a person off quicker than to be blessed with the hot sauce. Don’t cheap out on this. Get the best kind you can.. one that sprays liquid, NOT the gel, and has a wide spray angle. Complaints were made about ME when I defended myself, but I never lost my job, and I never got charged by the police. In fact, I was applauded by police. In most states, spraying someone who is verbally assaulting you and trying to close space on you is totally legal and fine. Use it. It’s the BEST tool for situations that don’t involve firearms or other deadly weapons. Please be sure to check your state laws, as your state may vary.
@@themachoechidnaugandarandy7583 Shut up Fed, no the nation doesn't and it's not worth the legal (and moral) troubles to shoot unless there is a clear threat to your life (i.e. knife, gun, any other kind of weapon). Carry at least pepper spray or both, most people just need a dose of liquid humble.
Maybe there wouldn‘t be that many „buffoons and hooligans“, as you call them, if America wouldn‘t let their people rot in the streets as soon as they loose their job
I was at Pizza Hut with my dad yesterday and I was in the car but he was telling us about a lady who flipped out because the place was really busy. She got so mad over like 1-2 pizzas not being done while they were slammed with orders. It made no sense
I've dealt with 3 cop level events when I worked at McDonald's. The most notable was when a customer came in, demanded his sandwich not be made by that * racist word* and got into a fight with the 300 pound manager and sandwich maker. It took the police 34 minutes to arrive. 34 minutes and the station was less than a mile away
I was having break when my manager called me over to sit with her(I was near the troublemakers), she was on her break as well and she's on the phone with security. We had a group of boys mess with our cameras I think I can't remember but they've done it 3 times after my manager telling them to get out. I don't think security ever actually came💀 and when I was at orientation I was told we would have a lot of security since we're in a crummy area but I guess not.
I worked at gas station McDonald's for a year. My top 3 stories: - an employee stole a little over 10k chicken nuggets from us and dipped -twice the same guy went through the drive through butt ass naked, smoking -my coworkers were held at gun point for the cash in the register (which was $52) lmfao edit/update: the guy wasnt caught for the nuggets, but there was a sign in the breakroom saying 10k nuggets were missing with the GMs number. im pretty sure it did come out to be like 20-25 missing boxes of them and to why we had so much, its next to a school, and in the city
I was a cashier at Arby’s and once there was a huge fight between these two woman and we aren’t allowed to yk intervene or anything but it got really out of control and one of the women slammed the other ones face onto one of our tables and then some of the customers had to separate them and that shizz was crazy bro I quit not long after it got way too stressful
I served four years in the US Military. I have more respect for those in food service than those in the armed service. You really do see the worst of humanity.
Thank you for your service. I have friends that work in fast food places like McDonalds, and I honestly hope that they get the better end of the stick, but tbh, that might just be wishful thinking..
As a Subway worker, the worst I've experienced is one of my coworkers got involved in bad stuff, and three 6'3-6'4 built guys came in and stared him down and he didn't ring up the order. That was pretty terrifying
I worked at a fast food place for over 2 years and the amount of racism that happened and grown men yelling at under age girls was 😳 it honestly got stressful at times
I've only ever worked in retail but I definitely have experience people like this. I feel like fast food is another level entirely. I will never work in fast food.
“The police are coming” are a safety measure for the workers. Why would the management want to keep her there and put their employees in danger? It’s a way to scare them
I feel like there might be a way to solve such dangers such as making her a simple meal and not telling her the police is coming so that way. She calms down and police boxes her in to where the workers show the video of what happened and she pays up for all damages
they dont want liability. I worked at a middle school for 2 years and a summer. We were told never to call the police cause the higher ups would get in trouble. Thankfuly we never HAD to but one time a kid was up on the school roof smoking weed. My coworker was able to talk him down.
I worked at a Panera Bread. What made it so bad is that during the pandemic everyone was ordering online with very specific customizations. It was to the point where people would literally get a cheaper sandwitch and modify it into entirely other sandwitches to hack the system. Everything was entirely catered to customers to a degree that had never been done before. And so people started going back into society, and demanded the comfort of their own home from us in the middle of a rush with 50 different modifications to every order because that was the expectation during the pandemic. I remember this lady ordered a baja bowl with every ingredient in individual cups on the side during peak hours. Wouldn't dream of giving a tip either. And when we don't have the resources to provide this attention or comfort (rationally speaking, we never did) parents threw tantrums so bad that their kids were apologizing for them. And then on top of that, our managers were sexually harassing us and they were always quick to let us know that HR exists to protect the company and not us.
Sadly I see this shit everyday not as a worker but as the customer it's why I try and crack jokes and be polite to them and keep my order simple cause I've been in that position and getting upset or being a twat about it doesn't solve anything
THISSS. Beginning I got a job at a bbq place now I'm working at a gas station. oh my gosh okra wasn't crispy enough they meant they wanted it burnt (actually). asking for their meat to be more tender even though most of those meats were put on a smoking pit for 12 hours over the night. There's a 42 year old man that tried to fight me and a mom that called a 16y/o cashier incompetent cuz she didn't know what was in the potato salad
@@jamesprice2163 I that I just want to say that I have no problem with 95+% of customers. I mean customers are human beings and most people don't want trouble especially if they can avoid it, but you start doing the numbers on the fact that you are just dealing with the food of up to 200+ people, and even if 95% of customers are great, we are still talking about potentially still 3 or 4 hellish customers a day. The math was never going to be kind to us, and I suppose that that is tragic. I do appreciate you. I apprecaite the park ranger that loved lemonade and gushing about her homelife. I mean during the pademic I sewed myself a minion mask because the kids would rush in and point at it and get all excited because they recognized the minions. Even in the comment that I'm kind of surprised blew up, I pointed out that I could deal with a shitty customer or two, but the management did me in. I'm male, but I'm very small, and I get misgendered a lot. I was constantly refered to as a twink which I could live with, but I had a manager literally talk about how he fantasized about raping me which I couldn't live with. I got constantly harassed, and literally assualted at one point. I was vocal about it, but no one cared. I could deal with the customers, but for my own physical and mental well being, I had to leave what was a severely abusive workplace. And I left people behind there, and it sucks.
Everyone I've ever met that has worked at Panera Bread has similar war stories about both customers and management. If you are a decent human being, you aren't welcome in this breadbowl hellhole
Panera Bread mentally, physically, and emotionally eroded me to the point where I was thinking about killing myself by the end of every shift. When I finally had the means to leave that job I felt so much better. It was like the dark cloud that hung over me for 2 years finally dissipated.
I worked in fast food when I was younger, had jobs in the oil field and worked in the trades for quite some time now... Fast food was hands down the hardest/ most stressful job I've ever had. I will never go back to the service industry.
i worked at a popeyes when i was 15 and the sheer amount of men that would threaten me and women that would scream at me was terrifying. eventually i just got in the habit of skirting around the counter to get my manager who liked to cuss out customers for verbally abusing young employees. and this was pre-pandemic in like 2017.
I was a security guard at a mall for a year and this was a weekly occurrence. The amount of recurring villains we had made it feel like an episodic cartoon. There was the schizophrenic lady that pushes a stroller with a baby doll and bottle of whiskey, the old Mexican guys that regularly harassed women then pretend they don’t speak English, the lady throwing pickle jars at the Big Lots and screaming rape, the local Hells Angels chapter VP threatening us because we wouldn’t let him sell chocolates to raise funds for his church, the teenagers, the moth man, the schizophrenic man who would point out “crimes” to help us out (he genuinely thought he was helping but the person he described usually didn’t exist) until he went rogue and beat another homeless man with a chair in the food court, and the crippled homeless man that liked to instigate people (it became a fight two times, first time he was beaten with his own forearm cane and the second time with a chair) I think it has more to do with how shitty that city and mall are than anything though
I’ve worked in fast food, and people would want refunds because they either didn’t get what they wanted, or because their food was cold. I remember a guy arguing about prawns since he wanted some, but we didn’t have any. I also hate the people that want refunds because they didn’t get enough tartar or cocktail sauce with their food(it was a fish place).
Fast food has it worse for sure, but I was a hostess at Texas Roadhouse when I was sixteen. Disgusting behavior from grown men acting like toddlers and feeling entitled to flirting and touching underage girls. I quit that job after a sex trafficking incident, and now work at a grocery store with very kind customers!
As someone who worked at Dairy Queen this is hard to watch, the lady I worked with who did cakes would take hours to make sure someone’s cake was perfectly ready for them and seeing her throw it on the floor is just absolutely disgusting behavior.
I would not be able to sit and watch or argue with someone if they were to throw a cake i worked hard on onto the floor. Hands, legs, arms, feet, elbows and knees will be thrown if my cake is ruined.
Oh my gosh, absolutely. I used to work at a local custard shop and I was actually responsible for making most of the full-sized cakes there. It was often a crunch to make sure that each cake I made looked lovely and was perfectly on time, but I always made it work. If someone threw a cake I made there... I would be absolutely livid!! :(
just wanna say as som1 who worked fast food for 3 years it is EXTREMELY stressful. Like we are talking i genuinely contaplated killing myself over goin in for a shift. Me legs were getting fucked up working there. It was like bootcamp every day that would wear me out so much that i could never fully recover from the previous week on my days off. I have spilled hot fryer oil all over my arm and kept working knowing how fucked we would be had i let up even a moment. To me, I had no choice but to continue as this oil melts my arm. People think feeding an entire city is easy and its not. Dont matter how u slice it 12 people aint living through that, its likes trying to fight a mob of zombies without guns. Then people wonder why there food is takin 10 minutes to get to them
for a year and a half, i've worked in food service at a local theme park and we have had some nuts in our midst. it doesn't help that our prices are higher than disneyland's food prices (a complaint we get a lot but can't do anything about) and we don't accept cash (once again, something we can't do anything about), so people are very quick to get upset with us. i've threatened to quit every week for about a year.
I especially love how he stepped in her way as she was getting closer to his employee filming, maybe he just didnt want her to run in the back, but hey, at least it looked protective.
Bruh i would lay down my life for some of the workers at my local cafes and fast food places, like the people who work at the local bakery are some of the nicest workers ive ever met
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Ex fast food employee. At this point they should definitely unionize. 😂 They don’t get any kind of benefits or sick days or pto or ANYTHING. And the stuff we had to put up with every day was ridiculous! My favorite line was when someone said how easy my job was and that I don’t get to complain.
I haven’t worked as a fast food worker but you can’t mock someone’s work without knowing it, I bet whoever said to you “your job is easy” was some shit that lives off their parents
One year I was helping out with some Friday fish fry fundraisers, not really a fast food job, but anyway there were two things on the menu: Fish, and chowder. There's this couple that got upset because we served them both at the same time, instead of bringing out the chowder after they finished their fish (they wanted the chowder brought out later 'cos it would get cold while they ate the first course). This wasn't a restaurant, it was a school gym set up as a dining area. I'm not really sure what level of service they were expecting, but they clearly didn't get it and it made them mad.
As a former manager at a Wendys I can confirm people are stupid with a lot of stuff, luckily I never had any major incidents like this however I have had more then 1 encounter with people giving myself or my coworkers a death threat over food. We had an unfortunate day when our supply truck got a flat so we didn’t get our fries, and a older lady who was probably around 60-70 yelled at my coworker saying she should pop into our store and slice our throats since we didn’t have fries.
Not only does Dairy Queen serve full cakes, I believe they make custom cakes for people who want one. So some poor soul poured their heart out baking that for someone, only for a drug addict to ruin it. There's not much worse than a chefs/bakers food being destroyed for no reason.
I worked at Dairy Queen, and they are ice cream cakes so no baking required (unless something has changed recently) but we do assemble and decorate them. Regardless I definitely agree with you!! And cleaning up ice cream sucks!
My work place had it but only one button and we had multiple counters so it was pointless to even try and walk over there to press it since someone that worked there wouldn’t shut up about it and everyone knows there is one there
I’m glad someone is realizing this, I’ve worked in the fast food industry a long time. I actually got robbed at work last night. I’ve seen some of the absolute craziest shit I have so many stories. It feels really good to hear that someone understands how much the job can suck.
man that sucks... a few weeks ago a fistfight started because i took one guys order before the other. they were the only customers in the restaurant. luckily i wasn't targeted but that was some of the most irrational stuff i've seen
@@narwhalocean791 yeah dude people are actually crazy. Today people have been so rude. Like sorry it’s a Friday and I’m here open-close by myself. What do you want me to do?
@@dakotasikorski-td7ms My god the stuff I have heard from fast food workers is just insane. Working in the fast food industry seems to be more dangerous than fighting in an active war zone. I have a lot of respect for people working in these restaurants.
I’m going to try to use the phrase “Meth and Dairy Queen go together like peanut butter and jelly” in as many casual conversations as I possibly can over the next week
The thing is that people cant believe that lunatics like these people really exist . Dam I think even both womans wouldnt believe that someone did what they did if they were told by another person.
I actually got told by a customer at my job, heading to the bathroom after busting my ass all morning due to employee shortage. "So...how's it going? Overpaid and hardly working?" Like...EXCUSE ME?
I used to stand around with a pump action shotgun whenever the manager took out the cash drop because we kept getting robbed by new employees, sometimes when they were on shift
I’m always super nice to people in the food industry, because I know there are people like this. Also, I’ve worked in the industry and it sucks. So many people struggle to make the most basic of food and you have to do it for hundreds of people.
@fours04 🇬🇧 fr Reddit banned videos of anyone black portrayed in a bad light and that was literally the week "Karen" videos mysteriously shot up in popularity. The vast majority of public chimp-outs are related to blacks, but you won't see them because they're taken down from most websites unless the aggressor is white.
The myth that delivery drivers go through more dangers than police officers is obviously false. We all know the most dangerous job is working at Wendy's in Atlanta in 2020
I had a customer drive 40 mins home then 40 mins back to say it’s cold as I did a shift handover. But tactic we used was going to police stations and saying free coffee/tea for any police who take a break in our store
I worked at my local taco bell for a few months before I couldn't take the terrible customers anymore. We had our lobby closed due to covid and so the drive thru was the only way to order. I was on my lunch just chilling in the lobby when some guy came up and started horse kicking the glass door. It didn't break but it was pretty scary. He also walked up to the drive thru window and started punching it and we had to call the cops.
When I was 15, which was like 2005, my mother told me I wasn't allowed to work fast food because she said it was too dangerous, and I thought she was nuts. I no longer think my mother is nuts for that specific reason.
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@@ItzMalick i hate promos like this usually but you’re respectful and actually selling your content instead of saying some depraved or gross shit to get attention. good on u man
My teenage sister just got her first job at a restaurant. Imagine being so entitled and out of touch with reality that an adult could be this mad at a kid you don’t know.
She called him a Goof, which if you are unfamiliar with jail insults, has an alternate meaning other than simply "a goofy person".. It means someone is all of the lowest, bottom of the barrel, most pit-trash despicable lowlife soulless waste of skin space and oxygen. It means 1. they do horrible things to vulnerable people unable to fight off them, like kids.... it also 2. means they steal from their friends, snitch on them, and throw them under the bus any way they possibly can to benefit themselves.. I think someone who say, steals from his grandparents, could be considered a goof, in my books, someone who beats their dog is a goof, someone who beats their wife, also a goof.. An alternative word is mutt.. If someone in prison, say says this to you, you are pretty much obligated to smash that word right outt of their mouth, until Rule 1. they are dead and no longer moving or Rule 2. get the hint that you are NOT, and decide to stop calling you this.. If this fails, refer to rule 1.
I do think people that start fights at fast food joints should be sent to directly to prison.. no jail, no judge. go to a bar and get in a drunken fight, settle a score on the streetz but if you fight at a fast food joint because of something that has do with your food then you better prepare for Alcatraz direct trip
Having worked at a Taco place, trust me when i say this isn't unheard of. Thankfully it wasn't often that this kinda thing happened but when it did it was terrifying
After leaving fast food and realise humans can be nice and respectful is such a weird experience. I’ve only ever encountered that level of horrible treatment over cheap food. Humans are wild.
I worked in fast food for three years and I could go on for days about the customers being insane, but by far the one that stands out to me the most was the Large Coke incident. It was a standard chaotic Friday afternoon. We were all exhausted from the current lunch rush, but it was payday, and the cars were beginning to slow down. It was mid-pandemic, so it seemed that every single person in the entire town was here to order way too many burgers, and scream at their children and spouses when they think we can't hear them through the speaker. Lunch rush was slowing down, coming to a gentle stream of cars. A lady pulls up to the speaker. The ding that is responsible for my slight hearing loss rings out. Now, I wish I could remember what else this lovely loutish lady ordered, but such knowledge is forbidden by the gods. Her order was a holy one, not for one so low as myself. She wanted her order, and she wanted it exactly how she ordered it. All my feeble, mortal mind can remember is that she ordered a medium Coke, and a lot of food. My coworker, my poor innocent coworker, took her order. We make her food, striving to make it fast enough so that the constant glaring timer doesnt turn red and remind us all of how much we are all failures because we don't have 27 arms, therefore making the ever-important and ever-impatient customer wait an extra two minutes for a fresh patty. Anyways, the lady pulls forward in her run-down silver Hummer H2. I thought she had a very silent passenger with her in the car, but when I went to get her payment, I made eye contact with the most insurmountable amount of trash I had ever seen in my life. I saw our wrappers, mixed in with other fast-food logos. I gasped inaudibly. She was an epicure; only eating the finest of delicacies. You and I might've called it garbage. But she was more enlightened than we. I took her card, having no idea what was about to unfold. The next few minutes seemed to simutaniously race by and slow to a halt at the same time. My coworker hands her the food. I hand her card back. I turn around and I see it. Slow motion, my coworker is walking to the window, a large Coke in his hands. I think to myself, "Well, that's not right, she ordered a medium." But, I know that if I, an unenlightened fool, were given a bigger drink than I had asked for, I would be ecstatic. So I didn't say a word. I thought, "Oh, she's going to be so excited." He hands her the drink, then closes. the window. The next few seconds were the calm before the storm. We were cleaning, mentally preparing for the next customers, and also sweating profusely because the AC was broken (as it had been for weeks) and it was about 110% inside. We hear pounding on the drive-thru window. We turn, not unfamiliar to this sound, but cautious because it always meant someone wanted to scream at us. We were surprised to see the lady that we had just served, and my coworker opens up the window yet again, only to be met with a barrage of yelling. Attempts to figure out what she wanted were futile at first, but she finally made her point clear. She ordered a medium Coke, not a large. She wanted a full refund. We said, "ma'am, we're so sorry, but we can't refund, you got everything you ordered, and a free extra drink. We can give you a medium soda, or a coupon, but you can't get a refund." She kept insisting and yelling, and eventually our team manager came over and told her the same thing. She did a burn out in our drive thru. (Thinking that it would offend us I guess? I suppose I can't be expected to understand her motives, she was far more intellectual than I) Over getting a large Coke as opposed to a medium. Not even Jesus Christ himself would have the ability to withstand the constant barrage of mental abuse that fast food service workers deal with on the regular. Always remember to be polite. The workers actually care a lot about the quality of food they give out, its corporate that enforces food to be shitty because they care about wait times more than they care about actually making good food.
Reminds me of this one time a lady reported me to my manager all because I had mistakingly forgotten to give her her soda cup. I also had this other homeless guy freak out and cancel his whole like 15$ order just because he couldn't get the shamrock shake in October. Good times those were... good times
I told some boomer he could save 2$ by ordering a larger size and he screamed at me he didn’t want that and asking me if he stuttered. Anyone that has worked with the public is fully aware just how low IQ the average human is.
I worked fast food. I worked at Arby's. If you've ever gotten the Au Jus stuff, it's literally boiling hot. A lady got mad because she didn't want hers and she threw it at an employee. She genuinely injured some underage kid because she didn't want the Au Jus.
This is why "The customer is always right" needs to be tossed in the incinerator, it's every form of wrong imaginable. The real saying should always be "The customer knows what they want within reason", extra emphasis on the last two words.
I work in Healthcare. The same applies there. Management has that "customer is always right" mentality. We get shit tons of Karen's and Chad's who think Healthcare facilities are restaurants and resorts. Family members dictating staffing because they don't "like" a certain staff member for whatever reason. Ppl trying to make up for their failures in parenting/sibling/spouse by complaining all the time.
Really? So when I order a cheeseburger with "only cheese" it's supposed to come with all the normal toppings on it? When I order that way, I'm being "every form of wrong imaginable"? You actually think that? I couldn't possibly be right, obviously. Yes, I actually had that happen at a Chili's and the waiter had the gall to give me an entire lecture about I ordered it wrong and how I needed to say "plain." I wasn't ordering it wrong. I have used "plain" before and too much of the time they do the exact thing I want to avoid: all the usual toppings. The employees are every bit as bad as the customers. The only difference is the customer has almost nothing to lose.
Yes, really. Asking a burger with only cheese is not outside of reason. From the perspective you are speaking from the manager was wrong to speak to you in that manner. The behaviour in this video however is unexcusable. So if you ever behaved like that to minimum wage workers you are always in the wrong.
Honestly I saw the shit really hit the fan once COVID hit with the customers. Been working at the same McDonald's as an Assistant Manager (worked my way up from crew) and have been there for 7 years. It is absolutely shocking and appalling the way that some of the customers act and the things that I have seen at work. I do love my job for the nice people that are coming through every day, but I got to say the bad ones have increased in numbers greatly.
Damn, sorry to hear that dude. Has it been a steady increase in bad customer behavior? I wonder why that is. Like do you notice correlation with Covid/lockdown trends, inflation, etc?
@@AD-lh3jk You haven't noticed? Ever since COVID, no one knows how to act. On the regular, people are rude as shit, on the roads everyone goes like 20 miles above the speed limit, I guess because of how COVID mentally affected them to not care about their life or others, more shootings and stabbings, life has been terrible in general recently, all because of COVID.
People have become a lot angrier and bitter, especially since Covid. It's become a pandemic in itself. It's pretty sad because it's a deep-rooted issue within society, yet people continue the vicious cycle
i FELT THIS. i personally work at a whataburger in texas for 3yrs now and im in management and i honestly love the job. does it get a little hectic? yes. have i been held at gunpoint over a shake bc the machine was being cleaned? yeah. but these experiences (at least for me) are few and far between and lowkey everyone except for the chosen few disciples of fast food junkies and entitled fucks that think that they are more important than others. people are pretty considerate but it does get to a point where there really shouldnt be any lashing out over mustard or something. you have a problem? be an adult and be civil for the love of god XD since covid started its definitely gotten worse and since im an adult i dont get as much shit as i did when i was a teenager team member, but when i do get shit its heavy XD
@@AD-lh3jk I typically call it "covid madness". It's a accumulation of trauma from the pandemic, the stress it has place on communities, division in beliefs for health precautions such as masking and vaccination, and ongoing uncertainties for our way of life. As well, some of these people may have lost family or friends to the pandemic - socially and through fatalities. This sort of mental strain does take a toll. There is a more essential criteria to factor in, and that is due to covids nature - as a vascular disease - it is possible it has altered the psychological aspects of some people who have repeatedly contracted covid. Covid is hard on the immune system and especially the vascular system, the capillaries especially in the brain as well as soft tissue in major organs. We sometimes see this sort of behavior in those suffering extreme psychosis, usually with mental degradation, possibly caused by impaired health due to multiple covid infections. It can kind of be compared to rabies, though realistically rabies does not make people "lunge or bite" like zombies. Rabies is a neurotypical disease, which causes shut down in the neuro pathways in the body, causes fits and seizures, sensitivity to sounds and especially light, or movement - hence why sometimes those who are dying from rabies, or animals especially, will lash out and bite. The person or animal is not aggressive persay, they are merely wounded, dying, and scared. The covid virus may be having similar affects on those people, making them more aggressive, short of temper, sensitive to slight variations in their environment, and downright unpleasant (if they weren't masking in the first place out of decency, then they were intolerable to begin with). Though I typically lay blame of these public freakouts, with the stress of the overall pandemic. However, I tentatively bear in mind that covid as a viral pathogen geared to infecting the vascular system, and the destruction it commits on essential capillaries in the brain, that this contagion may be having a more adverse affect on the individuals who huff it weekly. If it causes brainfog and other mental struggles for some, it isn't that hard to believe
"you can google any fast food restaurant right now and find 6 or 7 fatalities that occured" I picked a random place (Denny's) and yep. There were two people robbing a Denny's and a customer held the door open for them not realizing what was happening and they shot and killec him for no reason. They shot an emloyee who was sitting on the ground and cooperating as well, but thankfully they survived.
🎶 I saw a dog..the dog was brown... I saw a tree..the tree was green...AY YO LAPAPAPAPAPA BOW-WOW WAAAAAAA🎶 That's just a demo of the lyrics oh yeah I'm going to make it big
Working in retail/food service since I was 16 has given me a genuine hatred for the general public, and I don't feel bad for that one bit. There are some sickening, rude, entitled ass people that will treat you like less than a human just because you work there. Even the nicest looking people can end up being the biggest scumbags. This has also given me a HUGE appreciation for people who treat me kindly at work, however.
@@dickbubble5846 What an immature asshole lol. I mean damn if he was that worried about a quarter he probably had bigger things to worry about than buying a drink lol.
I worked retail/food service where we had a decent amount of samples and the main nearly only joy I got was hooking the genuinely nice people TF up with free bonus treats on the way out. Regulars and folks you could just tell were decent folks, especially if they had kids in tow. I'd also hook the kids up with mini tours of production if we were slow. That was great. And wasn't tip department, we weren't allowed to take tips, but there was a jar for the local food bank which... Coworkers had to use. Don't miss the effing management there. Miss the good folks, coworkers and customers. Even if you're not just being a decent human being (and like. Do that.) I've gotten so much incidental awesome just by being one even before working that job. And much less stress than being a jerk. Although I never expect to get free or discount or off menu bonuses, maybe that's why I do, idk.
Tell me about it. The year and a half I worked cashier through the pandemic in a store that was the only one enforcing mask policy in an area that’s far more red than blue and let me tell you. There’s nothing quite like having your life actively threatened on a daily basis by either a man who either has less teeth than he does braincells, weighs a good 200-300 pounds more than you, is covered in so much camo you’d think they’re trying to hunt deer in a grocery store or a combination of the three. I think my heart and my patience for intolerable idiots and Karens grew three sizes smaller that year.
@@rynemcgriffin1752 my ex worked as essential cashier early pandemic days and more power to all y'all for not flipping out on jerks, idk how you don't. He works at a small local focused food place that has menu of cooked items but also fridge/frozen/fresh/pantry to go (classified as a grocery officially so they didn't get shut down 🤷♀️) They had a pre-existing window that used to be for calling out eating on site (picnic tables) folks. COVID they used it for pickup orders. One jackass who refused to mask also refused to get his order through the window. Like, what the HELL is the difference, you get your food just don't step literally three feet inside the enclosed space with workers who want to stay safe. I just can't.
Just got my McDonald’s order and they F’d it up. Maybe try getting simple things right and you would get better customers who don’t want to kill you over cold fries.
@@AustiuNoMatterWho lmao. Shut up fool. Why is it ridiculous? Can you articulate the reason or are you just grandstanding because it makes you feel good. Ask yourself this, does Chic Filet have more customers murder their employees or doe s McDonald’s/Wendy’s/Burger King. Choose your answer wisely young one.
I worked night shift at a gas station in Florida, I worked alone, I was 20 and I’m female. That shit was so fucking scary, I almost got fired for carrying a weapon to work.
@remmy they are equal. Are you going to out-flex a bullet? If you aren't open minded enough or have enough common sense to think that through then I'm not going to be the one to change your mind.
@remmy you know what no longer matters when 2 people are pointing guns at each other? How much either of them benchpress, or how many belts they have in the martial art of their choice. Bullets hurt the Eddie Halls as well as the grandma's. It doesn't matter if you aren't prepped to shoot. They give you more seconds. In life or death, those feel like years.
Re: Charlie saying the manager should've withheld that he called the police to keep her there, you're thinking of it from a completely outside perspective. The mess and damage she causes in their store is now their problem, besides it being both stress-inducing and bad for the day's business to have a psycho going nuts in your store for an hour lol. They're the ones who deal with it all, and they'd rather not lol. Once she leaves she's not fucking up their shit anymore.
I've worked in fast food for nearly 8 years, same location. From crew to shift lead. I've had things thrown at me, I've been screamed at, swung at, insulted. I've been stalked, harassed, and dealt with attempted break ins. Nothing is more horrifying than cleaning after close and hearing someone outside furiously rattling the drive thru window.
I worked at a five guys for so many years and never had any problems, until we started doing deliveroo. Some restaurants in area had been getting held up and because of that, we had a strict no biker helmet policy in our restaurant. Most the the riders where fine with that rule, but every so often we would get one refusing to take it off and would then get violent. Also their bikes regularly got stolen when riders where inside collecting orders.
This is why everywhere I go I am especially nice to everyone in the retail industries, whether its food or just checking out at the grocery store. The fact that people are shocked when you just say "thank you" or "how are you today?", which should be common courtesy, is absolutely insane. The amount of self entitled people and rude people in our society today goes to show that alot of parents did not do their job.
i mostly made good experiences with customers, weird meltdowns or angry yelling are very rare cases. could probably count them on one hand over a period of 2 years working in service industry. and I certainly never experienced something even remotely close to this.
Same, for me, when there's a mistake, if it's on my behalf, I just apologize and if possible I joke about it, if they did it, I just say "no problem, that happens, don't worry" and if possible I'll joke about it too, some people that work in retail might've had a bad day, either because some personal problem or shitty client, so bringing laughter to them can change their day
When i get mad at checkout (usually just at walmart) its never directed at the employees. Aint there fault my card dont work right, and the keypads making me insert 20 times before letting me swipe.
I work at a Stop & Shop as a Deli Clerk. The amount of times we’ve gotten into arguments with customers for the most dumb things is crazy. I’ve been yelled at for cleaning the slicers. I didn’t want to cut a customer’s order on a disgusting slicer that was covered in ham and turkey. We do get customers that have food allergies. Particularly pork. Some can’t eat it and others choose not to. One time, someone actually had the gall to get a manager because I told him I needed to clean the blood off the meat slicer from the roast beef so it wouldn’t contaminate the other meats. He got upset because he had to wait a few extra minutes. We have three slicers in my department. 2 for meats and 1 for cheese. The other slicer was already being used by a coworker who was helping another customer. The asshole had even told me to cut the meat on the cheese slicer. This occurred last year. Just recently, I was serving a lady that comes into the store regularly. She’s not new to how the Deli operates. She asked for a few different items. A few different meats and some cheese. I handled the meats first because the cheese slicer was being used. When it was time for me to get to the cheese, the slicer was still being used. So I waited. The customer became increasingly impatient. She would re-state that she wanted White American Cheese and then ask me “where’s my cheese?” “Why aren’t you cutting my cheese?” And I would have to tell her that a coworker is using the slicer and that I have to wait my turn. Her response was “I’m a customer. You’re supposed to be helping me.” I fucking was. I already had told her twice that I had to wait and why. Then when I finally get to slicing, I show her the first slice to make sure she wants it that size or thinner or thicker, whichever. I was so mad at her response. “Oh that cheese is square. I don’t eat square cheese.” Then why the fuck did you ask for it?? Berating me and being so condescending and then saying you don’t want what you asked for and then walking away. Fucking rude. Like, we literally stand there in front of you getting items, cutting them and packaging them for you. Why was she acting like my coworker didn’t exist? Crazy people. Got more Retail Horror Stories but I’m not typing that all out. This is pretty much an essay by now anyway, lol.
Glad I worked in fast food back from 07-10. I can recall one freak out over a 5pc chicken nugget, and that’s it. No weapons involved. People have truly lost their minds since then.
Working in a McDonald's out in a county area, it's insane how different the customers are there compared to in my local towns and cities. All we get are nice old people who just wanna sit and drink a coffee with their buds. meanwhile everywhere else each employee is specifically trained to know lockdown procedures, and they happen quite often. I feel incredibly lucky, honestly. a salute to my city working counterparts o7
You know the weird thing is i have worked in a fastfood place in Europe (the netherlands to be specific) ive worked there for 23 years now and started working on upper manegment about 7 years ago (i still work behind the counter sometimes) and i have seen 4 problems in my entire time working there and these "problems" lasted 2 minutes and it was a karen that we simply kicked out ive worked on about 11 locations Total in my years and ive only seen 4 problems and None had weapons or danger involved in swear you Americans need to ban guns and shit
@@marvik7437 It's just a culture thing. The entire Netherlands is pretty homogenous and the size of maybe 2 American states, and every American state has it's own culture like a country. This shit doesn't happen in the places where the culture is super pro gun, it happens in cities and coastal states. The real issue is more meth than anything else. This shit happened in Montana, odds are some cowboy would march this tweaker outside at gunpoint for ruining his retirement cake. Gun issues only happen in the parts of the US that try hardest to be like Europe. The rest of us enjoy the fact that our government is too afraid of another Ruby Ridge to fuck with us in our own homes over most needless bullshit.
@@beans3669 barley, i work at Wendy’s and Wendy herself happened to come in. then I realized I forgot to put on deodorant, so she was tempted to cook me because we use human meat, luckily she came 10 mins before my shift ended so im cool
4:24 R.I.P Cakey ???-??? Imagined my character was going to get put in a tank full of hungry sharks if that cake fell so Also R.I.P Gloves Theodore Catzero 2023-2023 He was no ordinary fella.
I've worked 5 years in retail, in an extremely methy area. Here's some of the crazy things I have experienced: Man high on meth punched a 12 year old girl in the face. The customers basically barricaded him in the store with us until the cops showed up. Shit was intense. Dude was walking around the store screaming "I'M SCHIZOPHRENIC!". Cops eventually showed up and tased the dude, he shrugged it off. they tackled him and he busted the side of his head open on our ice cream cooler, blood was everywhere. Guess who had to mop it up? A woman stumbled up to me while i was smoking a cigarette outside of the store. She was covered in blood. Screamed she was dying. I immediately called 911 Apparently her boyfriend had stabbed her something like 7 times, dude thought he stole drugs from her or something. she came back a few weeks later and thanked me. She gave me a cute handwritten note. I still keep it. Anyway, what i'm trying to say is the service industry is fucked. We don't get paid enough. and we've all seen some shit. Cut us some fuckin' slack.
🎶 I saw a dog..the dog was brown... I saw a tree..the tree was green...AY YO LAPAPAPAPAPA BOW-WOW WAAAAAAA🎶 That's just a demo of the lyrics oh yeah I'm going to make it big
I work in a restaurant serving tables and the amount of people that complain about their food or get mad when THEY forget to order it without onions or whatever it is is just insane. A lot of them do this because they know most places will just give it to them for free to avoid the confrontation. Some people are just awful.
I once worked at a Dairy Queen and there was a homeless guy who showed up one day and he would sit on the bench outside every day and drink nothing but milk. He would sit there for hours only leaving to get milk and would stare down customers making them a little uneasy. Eventually there was enough complaints that the city took the bench away to try and fix the problem and he must have added vengeance to his daily routine because for a few days after he would come into the restaurant to use the bathroom and he would piss in the trash can for all of us to clean up. This went on for about a week with the cops showing up every day until we were able to get some sort of evidence against him. It was wild.
At my dairy queen that I no longer work at we'd have this homeless guy sit out on the benches and he'd be shouting about how our owner is hiding pedos. We got a trespass on him and he still comes around. The cops in my area don't give a fuck. Fast food places are where a bunch of shit goes down. Me and my buddy were pulled over when we were on our bikes it was like 2am and the cop was wanting to know if we had anything to do with a mf getting beaten with a baseball bat behind Arby's. Fucked up world man. Cop didn't even talk about our no lights
You took his fun away. I'd be pissed too if i was homeless and only drank milk and you never offered a free meal to me so i had to sit there for weeks.
There's an aggressive homeless guy who has called me nasty slurs who hangs out in front of the only five guys in my area. It sucks because sometimes I just want a burger lol
@@greatleader4841 uhh., no. You're wrong, milk costs more than water bottles and even soda is cheaper, he CHOSE to drink milk and bug customers at a dairy queen, he was probably a crackhead, do not try to make his behavior seem normal,, it is not,, it is disgusting, it is NOT normal. He's in the wrong. Sincerely, someone who used to be homeless and has had MANY experiences with homeless people because my mom just recently got out of being homeless. He isn't entitled to a meal from dairy queen, there is PLENTY of places one can get food at,, again, I should know from living in poverty. And why wouldn't he buy something to eat with that milk money? Jeeze you're fucking wild.
Her leaving before the cops come is the best case scenario. They have the footage. She still gets charged and the workers don’t have to deal with her for longer than necessary
No you have no idea what you are talking about. That is “a waste of police resources.” Been told that line way too many times. Unless they come and actually witness the scene, the cops won’t do shit. I once had a guy assault a customer, try to assault me, then threaten to shoot up the place. He was a regular so I knew his name and where he worked. Have the cops the footage. They said there was nothing they could do.
In Canada, a "goof" is prison slang for a CP. Calling someone a "goof" is a major insult on the street, and if someone calls you a "goof" and you don't defend your name, it's a major "L". My guess is this is in like Calgary or somewhere in Ontario haha
I can tell Charlie's favorite movie reference to make is the church scene from kingsman, he mentions it every single video involving a public freakout lol
Worked fast food for a time, we had optional salsa to go with your meal. One day someone drank an entire cup of it, said it was pretty good, then asked for more. It haunts me.
I assume this comment will get buried, but I can almost guarantee this happened in Canada “Goof” is a synonym for someone that does it with children, there’s a P word for it, but that’s what she is insinuating. Also, our 1 dollar coin is called a Loonie, so to call someone a Loon is right on point. Definitely a Canadian insult to say to someone “ya goof!”
I just started working at a Mexican restaurant a few days ago and the first table I had by myself asked for 3 bottles of salsa, and while I wasn’t watching them the whole time while they were eating, when I went to clean the table the lady had left her straw in the salsa bottle…
