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Fixing a Paper Jam | HP ENVY 5540 Printer | HP

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Learn how to clear a paper jam on the HP ENVY 5540 printer. Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The steps in this video apply to both real and false paper jams.
Learn more about fixing paper jams on the HP ENVY 5540 printer on our support site: support.hp.com/...
The steps in this video apply to the following printers:
HP ENVY 5540 All-in-One Printer
HP ENVY 5542 All-in-One Printer
HP ENVY 5544 All-in-One Printer
HP ENVY 5545 All-in-One Printer
HP ENVY 5546 All-in-One Printer
HP ENVY 5547 All-in-One Printer
HP ENVY 5548 All-in-One Printer
HP ENVY 5640 All-in-One Printer
HP ENVY 5643 All-in-One Printer
HP ENVY 5644 All-in-One Printer
HP ENVY 5646 All-in-One Printer
HP ENVY 5660 All-in-One Printer
HP ENVY 5664 All-in-One Printer
HP ENVY 5665 All-in-One Printer
HP DeskJet Ink Advantage 5575 All-in-One Printer
For other helpful videos go to hp.com/supportv... or / hpprintersupport .
More support options for your printer are available at hp.com/support.
Steps to clear a paper jam on the HP ENVY 5540:
Remove jammed paper from the output tray, input tray, underneath the printer, and ink cartridge access area.
Make sure the carriage can move freely.
Clean the page smears.
Manually clean the paper feed rollers with a dampened cloth.
Reset the printer.
If none of these steps remove the paper jam error, service the printer.
#HP #HPSupport #HPENVY
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This video was produced by HP.
Fixing a Paper Jam on the HP ENVY 5540 Printer | HP ENVY | HP

Опубликовано:

28 авг 2024

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Комментарии : 115

@jamesholmes7383 6 лет назад

Thank you for this video. I had two sheets of paper jammed in the printer. I work on computers but not printers. This video is a great help. Thanks again

@HPSupport 6 лет назад

+James Holmes I am glad to know that the video has helped you fix the issue.

@Jim-hw1xr 6 лет назад

I never thought of removing the cord from the printer AND the wall outlet to reset the power cord. Thanks, HP!

@HPSupport 6 лет назад

+Jim That's great to hear. I'm glad it helped so much!

@user-rt7iv4cb6b 6 месяцев назад

Thank you for this video and the calm vocal/photo instructions. I was able to clear what I considered to be a severe jam by following these instructions causing me to learn more than I ever knew about this printer.

@omegaturk2436 2 года назад

Thank you. The clean smears fixed my paper jam and I never would've thought to do that for a paper jam notice.

@HPSupport 2 года назад

+OmegaTurk Glad to know that the video has helped you fix the issue!!

@AvonLadyJane Год назад

Same here! Wow! Thank you!

@user-om5bb2rj1b 9 месяцев назад

Thank you so much for this video! My paper jam was in the actual rollers, so my bit was about half way through. Couldn't afford yet another bill. Thanks again x

@ThatGuy68580 5 месяцев назад

I found it useful when using the damp cloth to clean out the 4 rollers.

@tedradavis4930 4 года назад

You were the only one that had a video that made sense thank you

@HPSupport 3 года назад

+Tedra Davis Welcome.

@mitcht2717 Год назад

March 14, 2023 - I didn't have any paper jammed but the Paper Jam message persisted - but after moving the ink cartrides to the left and right, the message disappeared, but you helped me to go through the steps - I don't know what the actual problem was, but I can print now. thanks

@HPSupport Год назад

Hi Mitch, thanks for contacting HP Global Social Media Support! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

@margaretlawrence5052 3 месяца назад

Excellent video, It was a great help.

@minty777 3 года назад

Thank you resolved the paper jam in my printer

@HPSupport 3 года назад

+Minty 777 Glad to know that the video has helped you fix the issue.

@joycehill2342 Год назад

Excellent video for a novice. Thank you.

@HPSupport Год назад

Hi Joyce, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

@neptun6761 6 месяцев назад

using the tool to clean the ink cardridge actualy fixed it for me the black ink was to old or empty it only printed in colour

@mollyherbertxo7222 7 лет назад

Thankyou I had a whole sheet of paper jammed and I got it out

@HPSupport 7 лет назад

+Molly Herbert xo That's great to hear. I'm glad it helped so much!

@CAPICINC 2 года назад

How am I supposed to use "clean page smears" when it won't clear the paper jam in the first place?

@HPSupport 2 года назад

+Community Action Programs Inter-City, Inc. Please refer to the instructions mentioned under this document to fix this issue: hp.care/2vbtAdq

@ttotally6813 4 года назад

ty at the end it shows how to remove the jam from underneath. that was my promoble.

@HPSupport 4 года назад

+trena I am glad to know that the video has helped you fix the issue.

@kriswhise7556 6 лет назад

This video really helped get a bad jam fixed. Thank you!

@HPSupport 6 лет назад

+Kris Whise I am glad to know that the video has helped you fix the issue.

@Trin248 Год назад

I’m having trouble reinserting the output tray. I thought it would slide back in but it doesn’t. What can I do?

@curanderotango 3 года назад

Thank You!!.. I thought that I was going to have tu buy a new printer!1... I appreciate your help very much!!...

@HPSupport 3 года назад

+Fabio Antonio Pabón Márquez. Glad to know that the video has helped you fix the issue.

@kingkwakster501 3 года назад

Thanks for the help

@HPSupport 3 года назад

+King kwakster Glad to know that the video has helped you fix the issue.

@kusapeko 6 лет назад

Thank you HP I almost had a homework detention!

@HPSupport 6 лет назад

+Troll Face You're welcome! I am glad to know that the video helped.

@ShadePwns 6 лет назад

For some reason, my printer either jams for no reason or prints blank sheets. As in let's say i print a report 8 pages long, it will print: Last page, Blank Page, Second Last Page, Blank Page, Jam or Page (Jam)

@HPSupport 6 лет назад

+ShadePwns if the printer is working, but the printed output is missing black or color ink, or the printed page is blank or has very little ink follow the troubleshooting steps in this article: hp.care/2pJsvnZ and paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The troubleshooting steps in this document: hp.care/2tJVb1L apply to both real and false paper jams. Do let me know the outcome of the troubleshooting steps.

@eirikolsnes 6 лет назад

Let me guess... You programmed it to get stuck on a fake paper jam after warranty ends!?

@HPSupport 6 лет назад

+Eirik Olsnes Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The steps in following document apply to both real and false paper jams: hp.care/2pKax4Z

@eirikolsnes 6 лет назад

I'd rather say the error reporting is faulty - cause if a paper jam is false - logically, there should be no error on this :) When an error displays in an endless loop, it can be quite an annoyance. You could program them to show once - And then just display an icon the rest of the time (that you can press to read again). That way it is a lot easier to update the printer, or just use it as a scanner. Would be great if printers where designed to be easily repaired though.. After clicking OK on the endless error, way too many times, I finally got to connect it online and did an update. But I think the problem was dust in the first axel (and maybe somewhat weak motor). .. Moved the ink cartridges to the left and gently turned the white cogwheel back and forth, until it was loosened up. Turned it off and on again Now it works Thank you for replying to youtube comments! :)

@LomiraLars 5 лет назад

Thank you very much. This video was so helpful. Problem solved.

@HPSupport 5 лет назад

+Jens Jensen I am glad to know that the video has helped you fix the issue.

@claybroze3311 2 года назад

I’ve went through all these steps, and did a factory reset on the printer. Still getting a “Paper Jam” error. What else can I do?

@HPSupport 2 года назад

+clay broze Please refer to the instructions mentioned under this document to fix the issue: hp.care/2vbtAdq

@DeVstatrOmga 4 года назад

HP Envy 5055: Just opened a new printer. Stuck on an endless loop of "Paper Jam" when no paper has been fed to the printer AT ALL. Left Epson printers because they're forcing folks to buy their super expensive ink cartridges (they're being sued at the moment) and now HP already gave a bad 1st impression. Anyone have any suggestions to other brands?

@HPSupport 4 года назад

+DeVstatrOmga thanks for reaching out! I understand that you are experiencing a paper jam issue on your printer. I'll do my best to assist you. Please perform the steps mentioned under this document to fix this issue: bit.ly/2Kd60oW Let us know how it goes.

@FrankyNuts 4 года назад

thanks, this was actually useful

@HPSupport 4 года назад

+Franky Nuts I am glad to know that the video has helped you fix the issue.

@poop890poop890 4 года назад

my printer slurped a ton of paper, at least 5 pages, and now it's behind the back cover. I can only just see it with a flashlight, there's definitely no way to reach it from above or below. Does HP publish a service manual so I can just take the thing apart myself?

@HPSupport 4 года назад

+Connor Ireland thanks for reaching out! I understand that you are experiencing a paper jam issue on your printer. I'll do my best to assist you. Please perform the steps mentioned under this document to fix this issue: hp.care/2vbtAdq Let us know how it goes.

@adamamzil5739 5 месяцев назад

Hey help me plz with my hp envy 5055 still new one year all papers come white thank you

@HPSupport 5 месяцев назад

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a print quality issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: splr.io/6059c92P5 Regards, HP Support

@lljw9455 Год назад

Thank you ❤

@HPSupport Год назад

Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video was useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

@douglasmwelch4853 4 года назад

Why is there an ad for my ad?

@MrRNodwell 5 лет назад

I'm having issues with the 6x4 photo paper jamming every other photo. The paper measures exactly 6 inches by 4 inches and seems a few mm to big for the guide tray it sits it. Should the paper be exactly 150 by 100 as opposed to 152 by 102?

@HPSupport 5 лет назад

+Robert Nodwell thanks for reaching out! I understand that you are experiencing a paper jam issue on your printer. I'll do my best to assist you. Please perform the steps mentioned under this document to fix this issue: bitly.com/33DCxuo Let us know how it goes.

@machyman1189 2 года назад

I went through all of the steps in the video and still didn't find the problem. I then removed the metal plate below the ink cartridges (two easily accessed screws) and found a small scrap of paper.

@HPSupport 2 года назад

+Mac Hyman Glad to know that your issue is fixed!!

@danielarmrz Год назад

does envy 5545 print on card stock paper?

@HPSupport Год назад

Hi Daniela, thanks for contacting HP Global Social Media Support! I understand that you need to know whether your print on card stock. I will do my best to assist you. Please refer 'Supported cards' under 'Paper-handling specifications' in the specification page to know about supported cards: bit.ly/3FDthdU Binu - Social Media Tech Support

@ree8939 3 года назад

I can't remove the grey handle from my printer. What can I do now?

@HPSupport 3 года назад

+The Loneliest one Please refer to the instructions under this document to fix this issue: hp.care/2vbtAdq

@ummm2664 3 года назад

Hey HP my printer says paper jam even though there isn't any actual paper jammed. What do I do?

@HPSupport 3 года назад

+Lynn The Hunter Please perform the steps mentioned under this document to fix this issue: hp.care/2vbtAdq

@ZynovoGames 7 лет назад

The roller axle just below the paper path cover of my HP Envy 5540 has popped out and I can't seem to put it back in. Is there anything that I can do to put it back in because I've been trying for an hour with no luck.

@HPSupport 7 лет назад

+Itz Tetra Remove any loose paper that is accessible from the output and input tray. Gently remove any jammed paper or bits of torn paper from the output rollers. If the rollers axle has been detached then its probably a hardware issue. I recommend contacting HP Support: hp.care/2bo1oeo

@HPSupport Год назад

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a paper jam issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3Xqnuj2 Binu_HP Social Media Tech Support

@KristinBauerStuff 4 года назад

thank you

@HPSupport 4 года назад

+Kristin Bauer I am glad to know that the video has helped you fix the issue.

@CaviarTee 3 года назад

I don’t have any paper in the printer nor is it jammed why is there a cartridge jam?

@HPSupport 3 года назад

+Teefy Please perform the steps mentioned under this document to fix this issue: bit.ly/3nlCeNu

@doralisyafika2434 Год назад

I have checked, there is no paper, I have followed the instructions in the video but still can't find the solution

@HPSupport Год назад

Hi Doralisya, thanks for contacting! I understand that you are experiencing a paper jam issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/2vbtAdq Binu - Social Media Tech Support

@scream7181 2 года назад

My printer is stuck but there is NO paper jammed inside

@HPSupport 2 года назад

+Scream Please refer to the instructions mentioned under this document to fix this issue: hp.care/2vbtAdq

@lashellehardy6687 Месяц назад

Messages goes from paper jam to out of paper. I can't find a jam anywhere. Tried everything in this video. 😢

@HPSupport Месяц назад

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! May I know the product you are using? A serial/product number would be helpful! Let me know! Regards, HP Support

@lashellehardy6687 Месяц назад

@@HPSupport HP ENVY 5540

@HPSupport Месяц назад

Thanks for the reply. Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams. hp.care/6054lVmiu Regards, HP Support

@lena5143 3 года назад

My Printer keeps saying that there is no paper every time I try to print something,even though there is about 25 pieces of paper in it and I have no clue what to do

@HPSupport 3 года назад

+Epic Gamer_owo Please perform the steps mentioned under this document to fix this issue: hp.care/2uKFr1Y

@lena5143 3 года назад

HP Support thank you , worked like a charm😁

@Nikuroum 4 года назад

Hp make a video for envy 5665

@HPSupport 4 года назад

+insane crafted gaming 97 thanks for reaching out! I understand that you are experiencing a paper jam issue on your printer. I'll do my best to assist you. Please perform the steps mentioned under this document to fix this issue: bit.ly/2tRA8zm Let us know how it goes.

@prabhreet_ 2 года назад

my printer took like at least 20 pages in...

@HPSupport 2 года назад

+pk Please refer to the instructions mentioned under this document to fix the issue: hp.care/2vbtAdq

@DavidLopez-bd8rn 2 года назад

the step 5 is the step 1

@HPSupport 2 года назад

+David López Please refer to the instructions under this document to fix this issue: hp.care/2vbtAdq

@MrIshmeet1 7 лет назад

Thanks

@HPSupport 7 лет назад

+Ishmeet Singh You're welcome!!!

@amandagarcia4235 7 лет назад

HP Printer Support i have envy 5660 that started to get paper jam errors as soon as I plugged it up and powered it on before there was even paper in it, do you know what I might be doing wrong there doesn't seem to be any obvious James or any other problems

@amandagarcia4235 7 лет назад

it's never been used and every time you try to clear a jam the problem persists

@HPSupport 7 лет назад

+Amanda Garcia I understand that you're experiencing paper jam with your HP ENVY 5660 e-All-in-One Printer, and we appreciate your efforts to try and resolve the issue. Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. Please try these steps, Paper Jam' Error Displays(see Video Overview) hp.care/2oUGhqx

@fathernicolow 8 лет назад

I find this oddly disturbing

@cathie3486 5 лет назад

yes all this fuckery just to print!

@ernestdesimone2234 3 года назад

I have tried all these things multiple times and there is nothing dirty, no paper, nothing wrong anywhere, yet it just keeps saying Paper Jam. HP Support has been no help at all.

@HPSupport 3 года назад

+Ernest DeSimone Please perform the steps mentioned under this document to fix this issue: hp.care/2vbtAdq

@edgarlawn6813 7 лет назад

Too bad it's not an apple printer . They clean , check , and fix themselves. They also drive themselves to the geek shop to get needed parts .

@davidswift5234 4 года назад

What if the paper is all scrunched in behind the rollers and you can't reach it? This advice is redundant now isn't it. No advice offered on how to remove the back panel, or any other solution as there is no means to get at it whatsoever.

@HPSupport 4 года назад

+David Swift Please perform the steps mentioned under this document to fix this issue: hp.care/2vbtAdq

@davidswift5234 4 года назад

@@HPSupport I was familiar with this page prior to my post, merely repeating it doesn't help resolve the issue.

@TheChillimouse 6 лет назад

mine says paper jam even if it there is no paper. it refuses to take paper from the tray and just says paper jam. complete piece of garbage brand new does not print a single page

@HPSupport 6 лет назад

+TheChillimouse Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The steps in following document apply to both real and false paper jams: hp.care/2pKax4Z

@TheChillimouse 6 лет назад

yes i go to that much trouble on a brand new out of the box machine no thanks

@cathie3486 5 лет назад

@@TheChillimouse same here just bought this junk tonight and having same issue

@cathie3486 5 лет назад

just bought hp envy printer tonight, what a pain in the ass, very first print paper jammed, i cleaned out all the paper from the jam and still get this nonstop paper jam error, all this fuckery just to be able to print, i will be returning this junk for refund tomorrow very disappointed never had any issues with any hp products, had low end hp laptops last 7-10 years, had basic plain printers last 10 years, have desktop going on 15 years all hp no issues, now this nonense with the neverending paper jam

@HPSupport 5 лет назад

+Cathie Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The steps in following document apply to both real and false paper jams: hp.care/2pKax4Z

@joanzalben3323 4 года назад

i have taken all these steps . I have no paper jam and yet keep getting the error. I can not print any of my work I hate this damn printer. and its cheaper to buy a new printer than ink. How stupid is this?

@HPSupport 4 года назад

+Joan Zalben Please perform the steps mentioned under this document to fix this issue: hp.care/2vbtAdq

@QQRREE 4 года назад

I have done this in all stages , no jammed paper , and still does not print and still have error message . Total shyte will never buy another hp printer in my day

@HPSupport 4 года назад

+Phil Brooks Please follow the guidelines under this document to fix this issue: hp.care/2vbtAdq

@QQRREE 4 года назад

Done that , it will print the test page , it will print the smear page . After that it will print . But wait 10 minutes and nothing happens , message in tray reads error printing . This has hardley been used but whenever i do need to use it the printer fails . There are no paper jams the heads are clean , the ink levels are good . Just a total crap printer .