Several local people say they’ve lost tens of thousands of dollars thanks to fraud on their bank accounts. And they’re not alone. FULL INVESTIGATION: www.wxyz.com/news/local-news/...
Exactly what I was thinking. This “employee” (or friend of said employee) is using the “we don’t care about our customers” policy to rip off customers. Chase should be ashamed. These big banks aren’t worth it.
@@lynnjudd9036 you’d be surprised the information scammers have AND how they obtain it. Usually, the bank have software that can tell what where transactions (including calls and texts) originate. If it’s wire fraud, usually the bank responsible for releasing the wire have a certain number of hours in which they can request the wire be cancelled or returned. The receiving bank also should have a system in place when wires are being deposited into an account. Many times these are fraud accounts receiving wires. I hate to say it but more times than not, the client has spoken to and provided access to the scammer in the form of authorizations codes etc. Sometime the scammers will connect to your phone/computer while you’re logged in and be able to access off of your info. Scammers count on consumers emotional responses and they move quickly so that before you know it, the clients’ money is gone.
Indeed so often people are told not to give any info when they get emails & phone calls. You cant expect a Bank to get the money back when you did it. Your fault not the Bank.
The problem is they spoofed the number. The number showing on your phone that they call from is the same number on the back of your card. 🤦🏾♀️ the same thing that happened to this lady happened to me a year ago.
@Tavari agree!!! And believe me I don't agree with banks often. But in this case it really is not the banks fault. When I signed off for my condo and they needed the money wired, I walked it in. I told them I could either walk it in or I was going to fly out to wherever they were at and hand-deliver it. I wasn't joking.😀
If there's no information out there, why do some of the commenters know the correct responses. It's because the people who get scammed listen to the scammers and not the bank or their friends and families.
I remember my parents telling me "Don't talk to strangers"....This is still good practice because you CANT know who is on the other side of an unsolicited text or phone call.
Better to go with several institutions... I personally have 5 CU accounts.. three of them with direct deposits and 2 of them as an Emergency Fund builder/savings accounts
Chase has been aware of this type of theft since at least 2015. My poor dad was constantly getting phoned and pestered on the computer. They also screwed me over 20 yrs ago. They never have your back. Run away from them fast!
@Ricardo Sandoval i hesitate to press the 'like' button here, because there's nothing good about how they treated you-- i don't like how they treat all of us, really. sorry
If the bank isn’t treating you right, find a better bank. However, become knowledgeable about security issues and the steps you can take to maximize the security of your accounts. Security isn’t convenient but it sure beats having your life savings disappear because you failed to lock the door properly. Most users are security ignorant by choice.
@Ricardo Sandoval I’m talking about taking the same kinds of basic security measures that any reasonable person would take to keep themselves and their valuables safe. Yes, the banks are responsible for keeping their deposits as safe as possible. However, to claim that the customer doesn’t bear a share of the responsibility is insane. Being aware of the dangers and pitfalls. Learning how to recognize them and avoid them. Learning and applying the basic, common sense, steps to prevent a break in or theft seems like wisdom to me. This in no way suggests that one has to become an internet expert. However, if you are about all or nothing, then, yes, you would be better off becoming an internet expert as opposed to the careless attitudes I’ve seen over the years.
@@donaldmickunas8552 i agree. however in my case, they bounced all my bill payment checks one month. when i asked why, they said they were holding my husbands check 5 days, as it was drawn on another bank ..imagine their dismay when i showed them a paper copy of his check. it was drawn on another chase bank! then they said they would fix it next week. i was broke, no food, and they screwed over my credit for months. , no apology, either! my dad followed all their rules. and his money was not stolen. but he switched banks because as he put it, he was tired of feeling like HE worked for chase!
The account holder went physically to a bank to cancel a pending wire transfer and the representative said that they can not. THE ACCOUNT HOLDER! Something sounds fishy.
@@2beJT FBI isn't the same thing as a court order putting a Frozen By Law-type restriction on an account. Not to mention "calling" them would probably just get you on hold after going through prompts. PS I would have expected both client signature AND a callback needed for funds to go to a third party. Along with Chase having escalations phone lines to attempt to stop their doofus employees (usually in another country) blindly approving these transactions
Once a wire is initiated, unless it’s paused automatically by the system, it cannot be cancelled. Wires are immediate.The bank can usually place a request to the receiving bank within 3 days to request the funds be returned. You can forget about it if it was an international wire.
You would think they would at least go after all the Internet vehicles used in these frauds. The criminals can't do it without the tools. Chase can afford ( $11.0 billion net income 2022 ) to defend their trademark, Copyrights and integrity of brands. When their MSC Gaylane cargo ship was seized with tons of cocaine at the port of Philadelphia they defended that against asset forfeiture. They're not responsible because it's just a product in their portfolio 🤔😂
There is no reason that all wire transfers can not be held for at least 24hrs and be reversed if the customer request a reversal or does not confirm the transfer within that time frame.
There IS a reason for wire transfers to go through instantly. Not everyone wants to wait 24 hours for their money or for whatver good/service they are paying for.
Hahaha - good answer. I think the majority of us are in the same boat....Not sure why anyone would have that kind of cash in a checking account anyway...Lots of way-'mo better places to put it!
@solice8844 The difference is it gets traced back to you, but when you get scammed and send money to another country it’s untraceable and the police can’t do anything
@@uggycyvhvyvyv7322 in these types of scams if you try to wire money overseas it takes longer and those transactions can sometimes be stopped. Scammers always get the money sent locally to a burner account then convert it to crypto.
Chase bank is the single biggest untrustworthy, corrupt, trash company that I ever had the displeasure of dealing with in my life, and I am old! Absolute scumbags.
@@KaliKali216 : not true you can go to other credit unions to access your account. Big banks will more than likely go bankrupt and taxpayers will have to cover their loss.
@@KaliKali216 not true.. I am a member of a small CU (150 miles away) and many of the CUs are linked through an association/affiliate program...Through affiliate CU ATMs I can withdraw funds as needed up to $500 a day.
@@KaliKali216if they are part of the coop network you can go to any credit union that is part of coop. I work for one and we are coop. Together we have more atms and service centers than any bank. Its just that people dont know.
Wait a minute. I used to work in Banking. If an Account is being _Debited_ that means that an Account (regardless of Type) on the other end is being _Credited_ . Chase is being lazy. They need to track to what Accounts the Money went to. I'm starting to think that maybe it is safer to keep your Money in a Safety Deposit Box or in your dang Mattress. Banks have really gone downhill since I worked in Banking (40 Years ago) - back in the Day thieves would not have gotten away with this.
The banks themselves will start "bail-ins" and Bank of America seized $3k from me in 2021 claiming my tax return check and my stimulus was "fraud" lol. They kept saying they were sending it back but it took a month and a half for them to return my own money. Then I met a hacker on a dating site. They only need your phone number attached to your account and they can "spoof" your number, act like you and drain your account. It doesn't matter if you do everything right. Bank at your own risk.
We all got fooled in 2008; the banks can behave any way they want, the Lehman helped Greece obscure their book keeping so they could enter the EU on false pretence: they have gone bankrupt 5 times/100 years, so there is some things with economy the Greeks don't understand. The result of their entry could be felt throughout the EU for 12 years. The bankers who faked the book keeping then went on to scam the pension funds in both Denmark and Germany, depleting them of billions over 5 years. Why? Because they wanted to buy yet another Ferrari and yet another summer house in Mallorca; no blush of shame to be seen on their cheeks.
40 years ago??!!! OMG. That was when Shep was a pup and Ronald Reagan was President. How times have changed. I never knew what the internet was back then. And the only cell phones I knew of were with rich people, in their fancy cars, on TV. This is 2023.
Actually any money in a safety deposit box is not fdic insured. If a branch is seized and closed, you may be able to get inside at some point, but it could be a while
I've been scammed in 2022, and Chase would not help me at all...they were so unprofessional and rude!! The bank blames the customers...the banks need to take more responsibility in these matters.
If you did the transaction from your end that's considered as authorized. You have the responsibility to protect your account. Its not the bank's fault
Glad to know chase has been sending me an offer to open up an account I will now BURN the offer and flush the ashes down the toilet. Thanks for letting me know.
In the case described at 1:42 the scammers knew her name, bank balance etc. This is a common theme. This implies to me that either the bank's IT system was hacked to obtain this information or it's an inside job at the bank. Either way the bank should reimburse her funds as they are, at least, partially liable for the loss. In other situations where someone is just scammed into releasing their password, OTP or whatever without the scammer having initially breached the account then I can see where the bank would put the entire onus on the customer. But too many cases sound like someone at the bank is leaking info to the scammers.
Here is a hot news flash for all of you guys. A lot of this stems from Bank employees gathering information and then selling it to scammers. I have no proof of this but I know for a fact there was a retired woman and my community and she was telling us about it that in her bank account beloved employees was selling information to scammers. And I believe this woman she had no reason to lie
This is common in the medical industry too. Scammers have been known to pay for patients' personal info, from medical office receptionists and employees, and often, the info is just turned over to the scammers, for cash.
Could also be people clicking links from emails and using unsecure websites causing spywares to be installed in their devices and for scammers to get their info
IT'S A RED FLAG WHEN SOMEONE TELLS YOU TO MOVE YOUR MONEY! THEY ARE DEFINITELY A SCAMMER. DON'T DO IT! I'm sorry, in cases like that, it was their fault because they were not educated about this. We need to spread the stories of scams, so people can recognize the red flags.
As someone who has worked in the fraud department of various banks/credit unions, there’s usually some action that precedes wire activity (specifically.) I actually hold information session for people in my neighborhood and online neighborhood on how to avoid being the victim of these scams. Overall 1. When in doubt or just as a precaution, call the number on the back of your bank card to confirm validity of the situation. 2. Never provide authorization codes to a caller that claims to be from your bank (because they wouldn’t need it since they’re contacting you. 3. Your bank with NEVER say they need to wire your money to a different country (once funds are sent outside the country, it’s usually impossible to retrieve) or to any other account. 4. Never reveal identifying information in response to a text or caller claiming to be from the bank (because they should already have that information.) Identifying information = SSN, phn number, online username/password, computer info
Remember all of the problems these people are having with digital currency and remember what's going on in other countries where they are using palm and d n a and personal identity tracers to pay for things. Do not give your handprint do not give biometric data to do banking or purchases. You better put a stop to that right now.
If Chase Bank does not help their customers when they get robbed that means only one thing! Banks are robbing people and not the other way around! SMH Gangster Banks
That's why I do not ever do electronic banking, especially by phone or computer. I also never bank with Chase or B of A. B of A is guilty of the same thing as Chase, with no accountability of money stolen from personal accounts.
@@spazzman90 right back at you. Computer devices can be hacked. Wi-Fi data can be intercepted. You have no way of knowing just how secure any app or software really is. Wake up.
@@donaldmickunas8552 And someone can rob you at gunpoint, break into your home while you're away, break into your car etc. What's your point? People with even the lowest levels of common sense don't get hacked. It's always the outliers that make the news.
@@spazzman90 If people don’t get hacked, then only a small number end up losing money to scammers, the outliers, and the news is making a big deal out of nothing. Personally, I think that is nonsense. More people get hacked and scammed than is commonly reported. IMO, being aware and taking steps to better ensure the security of one’s assets is wise. You are free to do as you please.
I am so sorry that these people got screwed out of their money, and it is a shame these rich banks turn a blind eye. I had an account with Chase 15 years ago, and they really messed up my account, and I tried to tell anyone that would listen to me stay away from Chase bank.
Chase isn't responsible for people falling for phishing scams. If they had an actual online account or used Chase's correct phone number they would still have all their money. So simple.
@@dayvision9742 These 'victims' actually GAVE their account details to the scammers. If the scammers already had what they needed, they would never had to contact the vivtims in the first place. They could have wiped out the entire balances!
@@dayvision9742 You're taking the word of some totally gullible person who is easily taken by a phishing scam?? Let's not forget that almost all females believe in astrology, and they also believe they can read minds, lol.
If this money was taken from chase you would see Jamie Dimon on the nightly news telling us they would be charging their customers more money. What a garbage bank.
Just to let you all know whatever you do DONT reply or answer any calls from the bank or text messages either if it’s comes to your attention go to your bank immediately don’t call them go to them …. This way it will never happen again
I got a notification from my CU that something fishy was going on with my account and to call them..The letter provided a number .. but I independently found the number that I knew was right because it was on one of my monthly statements... They did confirm the letter and we were able to resolve the issues and the charges were reversed.. but I never just assumed that the information I had gotten in the text was legit.
My bank has text me several times when they flag a charge on my credit card and ask me if i authorized a specific charge. If I reply "No" my card is immediately cancelled and I have to get a new one. They have also refunded me for all the fraudulent charges thus far... which this crap usually happens after I buy something on amazon...
@@strugglebus5665 ok so it sounds like your having issues with the bank having to keep getting new cards and all well here’s an idea with that get a card that you know your going to shop at and use that card or here’s another way to use your card don’t use your PIN number at any places at all just use it as a credit try any of those ideas and let me know if it works because I do that now no more pins numbers even tho I have them I don’t use them when I go shopping
@@kevinrehberg8758 I got a call from my Credit Union stating there was suspected fraud with my account and to call a certain number. I went to the CU to talk to someone they said the phone number is their fraud number but they checked my accounts and did not see anything to be concerned about. Its possible the fraudsters were using the CU fraud number.
@@nicolemccutcheon4518 Nah, I just don't use amazon and my card number doesn't get hacked anymore. If I want to buy something on amazon I'll go get a prepaid card...
It's sad to see how incredibly desperate criminals have become nowadays... They steal from others because they don't want to go apply for a job or they use life experiences as an excuse for poor behavior. Yelm Washington has a shit ton of skimmers and fraud. I've had 7 businesses opened up in my name, a bankruptcy filed, property stolen.... It's absolutely disgusting what people do for money.
They are not desperate, they never had it better than now. All these people are stealing retirement and mortgage funds... it is ruining life as much as a murder. Just imagine, 20 years of saving gone in a second... 20 years of your life... gone...
@@evalangley3985 They even have the dam Audacity to even , go as , far to Steal . Peoples Personal Property and Homes 🏡 Even Stealing People , Wills of Inheritance . Now !!! This is Some , Crazy Behavior and Inhumane Ass Shit . Also Stealing ,People’s Life . Like Not , Physical Killing them . But Stealing , the Target 🎯 Victims Personal Information ℹ️ to , Copycat Doppelgänger The Victims . This is Crazier than a Bat 🦇 Shit !! We are , Truly Living in Some , very ! Critical Times . The Bible and the Q,ram does Speaks on this . This is just Mad Crazy 😜
I would never transfer any money on the say of someone on the phone. I would have to initiate the call. Scammers must be the worst scum of the earth. They are usually so far away, you cant even get justice.
I got one from Comcast that sounded like it is the real company. When I hanged up and call again I got the same person. In a call center the probability of getting the same person when you call back is very little. I knew straight away it is a scam.
One of the problems is that "the appropriate actions or steps to secure your information" is a rapidly moving target. You'd have to spend hours a week doing research to stay ahead or even with the scammers. The banks are basically telling us WE have to work our regular jobs (40, 50, 60 hours a week), pay them fees for holding and USING our money, and then come home and become amateur IT professionals. Law enforcement can and will take cash from you (with no crime nor charges) and refuse to return it. And of course cash can be stolen with no trace. So the prevailing message is your money is safe NOWHERE! I'm not a conspiracy nut but at some point you have to wonder why the strings that do get pulled always get pulled in favor of corporations to the detriment of the average person.
You’re absolutely correct! These scammers literally go to school for this sometimes. Just like the financial sector (as well as the medical sector) are trying to keep up, scammers full time job is to find ways to get around technology. They definitely count of consumers’ emotional response to help.
@@Rene-cn4jc Not only that, scammers aren’t just individuals looking to make a quick buck. They’re now organized into cartels with all their pooled resources and hired guns. They are becoming more dangerous. Ultimately the ones who will pay the price are individuals like you and me who are least likely to have the resources to fight back.
You do sound like you're wearing a thin foil hat. All you have to do is put alerts on your account and double check your online banking if you get a weird alert. I get a text for every transaction and I'm certain I did not ask for an alert on everything. It was done by Wells Fargo possibly to save their hides from dumb claims like this.
Now that BofA has closed most of its branches and reduced hours, you can't go to a bank and ask them in person. I think these scams are getting so bad that we should go back to cash and shopping in brick and mortar stores. I've even considered keeping cash and not trusting banks anymore. It's like 1929 again.
The last guy had the best advice. Go to the bank in person and try to work the issue if there really is one. Or look up the bank's website and call their 1-800 number. Whatever you do don't clink on a link.
There has to be people out there that can help the victims like this to recover their money instead of saying there's nothing that Chase Bank to do. I would definitely never bank with Chase
Have you ever heard the saying that “an ounce of prevention is worth a pound of cure?” Most users are security ignorant by choice. They use passwords like 12345, “password”, “Mary had a little lamb” instead of $&bd1H%l!:€r9. They ignorantly assume emails, texts, and phone calls are from who they claim they’re from. They store financial and personal information in clear text on phones and computers in plain text. They have no idea what 2FA is or why they should use it. They foolishly put convenience before security then blame someone else when their foolishness bears bad fruit.
@Bee Somsak They know exactly where it went, but since you authorized it, they cannot reverse it. It's at a different institution over which they do not have control.
The thing it's needed to address here is why the authority won't go after the scammer when they know who the scammer is. Bank cannot cancel or reverse a domestic wire transfer because the transaction complete in mere minutes but they have the information of the one who receive it.
I don't acknowledge any texts, emails or phone calls I receive from a "bank." The only exception is entering a code for two factor authentication, where I know I'm logging onto my account for myself. Only call the numbers on your bank statement or go to the bank. Doing that, and you're going to be scammed, then the bank is doing the scamming.
Don't do online banking period! And never give out any financial info over the phone. What really makes me mad is that if you go to the bank in person to withdraw all your money they will try to stop you. But a scammer can do it digitally in seconds and they dont say a word. Its the opposite of how it should be.
Chase needs to answer for this immediately. Get the FBI on it, get the NSA on it, get someone on it, make Chase go to the Congressional hearing and answer for this now. WE cannot have banks leaving us unsecured and uninsured. Call your representatives and senators now !!
I’ve worked for Chase in the past. They are criminals through and through. Don’t expect any help from them. I wouldn’t be in the slightest surprised if Chase is in some way involved.
I have been scammed this way also with another bank. Luckily I don't keep more then a hundred dollars in the bank and they only got less than $50. Keep your money in your own bank safe at home.
The only way they got that kind of information is if they hacked the Chase Bank system and got it. THey probably are telling you it's not their problem because they don't want to admit the security breach and that they didn't notify anyone of the security breach.
I don’t think people realize that most banks in America, including chase, their web site and online banking is handled by a 3rd party in another country. I didn’t know, but one day I couldn’t log into my bank account so I called my local branch and they transferred me to online banking. Nice lady but she had a thick accent so I asked her where she was and she said Pakistan or something like that. She could see all my transactions and how much I had in my account It’s very worrisome
I answer the home and cell phone from strangers "this is Michael with Florida Central Bank fraud and dispute department, may I please get your case number"?
Banks have been sending customers notices about scammers and account security measures for years. People routinely ignore them then blame the bank. Secure passwords, 2fa, good security questions and answers, always verify any communication directly with the bank or business. I’m 68 years old, a retired trucker. I know these things. I pay attention. These people chose to remain ignorant and paid dearly for it.
Never respond directly to text of phone call alerts... First of all the IRS or SSA won't use the phone to contact you other than to ask you to call them directly from an independent source... They use USPS to contact people typically or knock on the door.... The same process should be done with your financial institutions... If you get that text or call tell the caller you will call them back from an independently researched source like a past monthly statement.... I have even used another person's cell phone to make the return phone call
I’m so sorry this happened to them. If I were them and anyone else with Chase, I’d take all my money out. Hit THEM where it hurts if they refuse to help.
At some point, u need to protect yourself. If u notice, these types of scams have been happening for years now. U would like people would stop falling for them.
Maybe it’s an inside job.. it happened to me a couple years ago. They actually made a copy of my debit card and took out $. The bank thinking it was due at a gas station
My 88 year old father, an Army Veteran, went to a CVS ATM & apparently left the ATM open. CHASE ended up doing an “investigation” of one day & told him he’d taken the money. My brother & I went to CVS & asked if anyone contacted them or ask for security camera footage. NO. CHASE never even bothered to contact anyone! DAD NEVER GOT ANY OF HIS MONEY BACK! $500.00 was a lot of money for my Dad to lose. My brother & I gave him another $500. That’s why we moved his assets to Desert Financial & never looked back!
She should have never moved her money,the only way this scam can work is for her to do what she is told to do transfer her money to another account that’s secure into the hands of the scammer. Nobody tells me what to do I will go to the bank in person and verify that information before doing anything
Seems like these banks along with the so-called convenience of e-transfers and the like will give way to the tried and true; cash on the barrel, eye contact, and a firm handshake!
