Phishing bank scam dupes Golden couple out of $137K 

They sure would

Yeah but that $137K was wired to some foreign country, there's NO getting THAT back once sent.

😂

@@HobbyOrganistwonder if there is a possibility of having the transfer on hold for security reasons. A police department recently had that take place after sending a $1M to a scammer but they were apparently “lucky.”

Nah, sorry but in this particular case, this guy made just too many mistakes

Or just don't answer calls from numbers you don't know...

​@@BeccaHetrickthey now simulate the actual institution's phone number so numbers you dont know no longer applies. Fortunately, I always say i will contact my bank directly and i never give out my personal banking or CC information if I didn't initiate the communication through verified sources

I like to tell them i’m an off duty FBI agent, and then start asking them basic questions, and listen to their voice. It’s funny. Some of them get really aggressive with you. Most of them are career criminals who can’t get any other jobs, and you can tell they have a temper, and it’s fun to mess with them and see how long they can keep the act up before they pop and start threatening and verbally abusing you.

good advice!

@@lylewalker5681 next time give them a bogus number and phish them along.

It wasn’t his password they were doing over the phone two factor authentication- which, in fact some legitimate businesses do.

Their IT guys can get into your account if they need to.

@@patty109109 Your wrong, legitimate business do not ask for the authentication code. If they do stop doing business with them.

@@lazygardens Of course, however, there is a record of that transaction and it would then be the backs fault and you would recover your money.

@@patty109109 If they do this then they have no idea what security is. So please stop using them.

False confidence, your heuristic can certainly fail.

I don't even answer. Works every time.

I agree. Most scammers call from India. Never trust a "call from your bank" and / or that telltale accent. Drive to the bank and inqire directly.

@@Maya-vs7mv Exactly NEVER answer any calls, you will get rid of 99% of scams

Male Indian voice on phone; "Good afternoon sir this is Jennifer Hudson calling you from United States Chase Bank how are you today ma'am?"

exactly...

That’s what I was thinking they just told you there wasn’t a problem.🚩

too polit, too responsible

Big dummy 🤪

I know, self-inflicted wound. Oh well, hopefully they learn for next time.

I called Bank of America to close my account. They sent me a text code for verification. I refused to provide it for this exact reason, even though I was thee one that called.

Also sms is the old method of 2FA if they used a Yubi Key the Fraudsters would've moved on......

His need for special attention! If you look online and see nothing unusual why are you insisting on a problem?

Completely agree. 💯

I agree. But Chase stoll needs to pay for this for not freezing the account until the fraud dept investigated.

​​@@stan4nowthe scammers send those texts out using robo-dial system where they just spam it to every active mobile number in the database, some can do hundreds of numbers per second. Banks relies on those automated pass codes to verify the action, the code he received and gave to the scammers has warning text not to give the code to anyone including bank employees. There are banks and accounts that offers more safety features and self controlled alerts and accounts freezing and report functions but it's usually a feature you need to set up or go into your account features to uss. Those with limited tech knowledge mostly don't set it up or don't know about those features. Waiting on bank departments to do it themselves takes time, and many banks like Chase are not known to be quick.

Exactly. Remember this is the actual verified phone number he dialed using the actual number from the bank of his card. Yet he chose to ignore this and believe the call that was unverified. It's almost as if he is going out of his way to confirm his account was frauded.

Still a close call.

They can know a phone number and name, it can be pulled from a resume on LinkedIn for example.

HIGH IQ!

lol I did this with a "Microsoft" agent once who called to tell me I had a virus on my computer. He said he could see the suspicious computer activity at his office at Microsoft. I feigned concern and he asked me if my computer was a desktop or a laptop and I said "Well, if you know so much about my computer, why don't you tell me?" He cussed at me and hung up. 😂

@@k-Sayl Sadly, real jobs don't pay nearly as well

I think sis needs to talk to a divorce lawyer! 😂😂😂😂😂

it can happen to anyone. im glad they were willing to share their story so that all can learn

Should have said "it sounds like you are dealing with scammers", not just say "All is OK". He might have taken what they said wrongly.

Then there's jugging.

Meh not really half the time they tell you to call the customer support line

Yep

Not all banks have brick-and-mortar locations (Chase does though)

Amen!

Yes,, the majority of people suffer in silence and say nothing.

100% agreed. They’re actually helping innocent people

and hopefully chase help them out

She looks done, she is not only mad at the scammers but at her husband for allowing this to happen.

Smart! Me too!

But what if something happens to all of them?

You're right.. when I get those texts I just ignore them. They don't send another text for a few months. I just ignore.

scams are not only getting smarter, they're scoping the target: vulnerable, senior, lonely, slipping non-linear dementia, then "hand off" to an extremely agressive closer just like used cars/cons/boiler room stock scams/rug pulls.

text message was just 'fishing' since he responded he was 'hooked'........ oldest trick in the book

but they arent. the consumer is getting dumber

​@@jiogcyihsugyiocjfdoivhphvw6821 No, that's not true.

Most of the calls I get are from scammed and people looking for the person that had my number before me. And I've had this number for 4 years already!😂

IMAGINE being able to make $137,000 in JUST 20 MINUTES!!! What a THRILL it must be to wake up every morning!!

Exactly

Same here. I ignor them all. Scamners have gotten so sophisticated that if you're not on top of it and are not aware of these scams you can easily get scammed.

"What's the harm if I tell them to @$)& off?" - well now they know they have a live line and will sell it to other crafty scammers / hackers. So yea, great advice, don't ever reply.

I’ve gotten sketchy text like that before I called my bank immediately and they said do not respond back. If you aren’t sure best bet is to call your bank.

I get them all the time but usually they want me to click a link instead of reply Y or N

Wow

Fyi, I happened to walk into my husband's office, not sure who he was talking to or what was going on. By this time, he had already taken over my husband's computer and it seemed real. I asked what branch he was calling from, and I could tell he was looking up local branches online. Then he mispronounced the name of our suburb and I called it on him. He immediately accused me of being racist against his accent. The mispronounced word was not because of his accent, he really didn't know how to pronounce it, and he claimed to be a local bank fraud agent. He finally hung up when we told him we were at the bank. It shakes me because my husband was so hooked, he couldn't tell up from down, because the fraudster was posing as the bank fraud agent trying to help him. My husband had already set up another account with this guy and was ready to transfer all our money into this "safe" account when I happened to walk in. And all this because my husband clicked on a fake link. Be careful and don't worry about offending someone if they sound fishy.

Thats an amazing thing you did, glad he listened to you as well. Some people are too prideful to listen to others, especially in a stressful time. Its also a good thing you were around as well.

Yeah, anyone can fall victim to a scam. If they catch you on a bad day or say just the right thing to tap into your fears or insecurities, even someone who battles scammers for a living can fall for one.

Rule number one, there’s no reason to keep that much cash in the bank. Specially, with their interest rates there’s literally no purpose.

I get spam phone calls all the time with my area code. Apparently they think I’m going to answer it like all us Montanans know each other. 🙄 I don’t answer and then I block that number. I have a very long list of blocked numbers in my phone.

Yeah, I got a call from an elderly gentleman one night asking why I called him. I had to explain spoofing to him.

​@@m0L3ifyone time some scammer spoofed my number, and I got slammed with dozens of people calling me to ask what was up. I went to the phone store and the worker told me that there was nothing he could do about it. Fortunately the calls died down after a day.

What is spoofing?

@@jklfds85 The caller ID number that shows up on your phone isn't the actual number that's calling you. It's faked, and likely a total stranger's number that has no idea it's being used.

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I've been in touch with a financial analyst ever since I started investing. Knowing today's culture The challenge is knowing when to purchase or sell when investing in trending stocks, which is pretty simple. On my portfolio, which has grown over $900k in a little over a year, my adviser chooses entry and exit orders

Mind if I ask you to recommend this particular coach you using their service? Seems you've figured it all out.

Just research the name Angela Lynn Schilling. You’d find necessary details to work with a correspondence to set up an appointment.

Thank you for this Pointer. It was easy to find your handler, She seems very proficient and flexible. I booked a call session with her.

Chase put my mother through hell just because she wanted to pay off the mortgage. Every Chase bank she went to told her that they couldn’t do that for her at that location……she needed to contact the home office if she wanted to pay the mortgage off. Yet, she could go to any chase bank and make a mortgage payment, they just wouldn’t except the mortgage payoff at any chase bank. Ridiculous. I had to drive her to a branch that was over an hour away just so she could pay off the mortgage…so they would accept the cash from her. Unbelievable!

Which is ironic when considering that they’re the most expensive bank.

Chase used to be an excellent bank until Dimon took over and the bottom line became more important than the services they used to provide. Plus they bankrolled Epstein.

They do this because they know they can get away with it. The banks are grossly irresponsible. In my opinion, there should be laws introduced where banks can be prosecuted, we have to take this incredibly seriously.

When someone attempted a similar scam on me, I called Chase customer service and they told me, "that was us". Still seemed fishy to me, so I didn't go though with what the scammer tried to get me to do. I don't bank with Chase anymore.

He did and they were useless

@@M_SC No, they were right, they told him there was no issues and he didn't believe them.

​@@jimcab4279 Did the Chase employee warn him *not* to respond to the questionable text message he received? She should've at least done _that._

WONDER IF HE GAVE ANY $$ TO THAT AFRICAN PRINCE EVERYONE GETS EMAILS FROM???

​@@M_SCare you too stupid to grasp what was in the video?

That's what he did. Unfortunately, the scammers can fake their phone call ID to look like it's Chase.

​​​​@@elchamberI'm sorry, not trying to be racist at all but usually if they're a scammer they're gonna sound "foreign" is the best word I can use. But typically they sound Indian, at least I've noticed.... I'm just unsure how these older people still don't understand, if it sounds like an Indian scammer it probably is. Nothing against India or anything at all. It's just facts, it seems most sound Indian to me. Just hang up, easy. Report the phone number is the most you can do, although that probably won't do much. I'm only waiting for these Indian scammers to either get some Americans to help scam or use Bot AI voices once it gets advanced enough then no one will be able to tell.... I guess they're already trying that from what I hear. They've made their voices sound like family members and then ask for money... Scummy.

It is the banks fault for allowing this. Having to do a majority of bank transactions online,without having 2nd and 3rd authentication prior to sending money (especially of significant amounts).

Another thing said is these types of warning won’t reach the people that need it. But we do need to try.

@@elchamber Not if YOU initiate the call or go to a branch.

I received a text showing that is was from Chase not too long ago. I did not answer it and did go to the bank and showed them the text. The associate I spoke to said just delete it and walked away.

@@traceyharrison8007 they should have given you more attention. Terrible customer service but delete is the best thing to do, unfortunately there is no mechanism for tracking down the scammers… until money actually moves

Chase's my bank so I'm triple cautious now. I've never gotten anything like this and will be far more vigilant. I've had sever phis from 'United Parcel Service' but went there and told me emphatically not to respond. At my age (77) gotta stay doubly alert.

Chase failed to respond immediately and needs to pay for this. They could've frozen the account until the fraud dept investigated like most good banks do. It's why I bank where I do. We're busy human beings. It makes it easier for thieves, robbers and scammers to get the jump on us.

This is applicable to emails too. I’ve received so many spoofed emails from the companies I’ve done business with, it’s crazy! I’ve alerted some of them; however, it happens so often, I just delete the email and move on.

Chase has poor on line security. I got hacked once, the scammer changed my email address, but Chase did not alert me . Total scammed around 8500. After a few months, the bank did credit me my loss. That was 10 years ago. Now I keep just enough money in y account.

Exactly. What perplexes me is that he *_did_* call Chase directly, which is exactly what you're supposed to do. But then before calling the number for their fraud department that the Chase employee gave him, he _responded to the questionable text message_ that started this whole ball rolling. What the hell??? 🤔

going to the bank is better

No, it doesn’t.

F C C ...

@@neeksor also a no.

@@Carl_McMelvin uhhhh try again sparky. www.fcc.gov/spoofing

Soon they will spoof Uranus !

Spoofing allows the scammers to have any number they choose to display in your device caller ID. Even a banks legit fraud number. Its best for you to initiate the call to the bank directly yourself.

They literally talked about spoofing... and you come with this?

He's probably scamming everybody. Don't listen to him

Hey Barbara, good evening.. how are you doing today ?

They can't seem to do that but you can setup savings accounts that require you to go into the bank in person. They do not have an account number or any access over the internet. If we needed more than a few thousand dollars, we could go in and make a transaction. The other problem is that scammers can setup a shared account and transfer money in minutes yet to transfer between any of my own banks it takes verification to share the account, which takes days. Luckily, I was able to stop the transactions when this happened to my family, but I had to work fast.

Or set a daily wire transfer limit

Something... Maybe not a lock on the account... Possibly have it to where the customer needs to call in to verify the transaction... Especially when the customer had "JUST CALLED"... Questioning a possible fraud happening on his account...

The problem is that there was already a protective feature in place, but this man didn't understand how it worked.

This makes absolutely ZERO sense. 🤣🤣🤣🤣

Do not do business at Chase Bank

Then they will place a review for chase is how they "got locked out of their account" and could not pay their mortgage. People put their eggs in one basket.

True, but in my case, I am just asking you to donate to me $234,000.96 so I can buy a cup of coffee from Starbucks.

It's not their responsibility.

Take a horse

@@M_SC lolllloooooolllllll

Gunsmoke

Yep me to very old school 😁😁😁😁

@@M_SC Yeah, I wouldn't drive either. It might be a scam. 🙂

Yes. But everyone has a bad day, a vulnerable moment

Chase had 2 opportunities, through their customer service team, to educate this customer about this phishing scam. They should just include alerts about it in their IVR so that all customers hear it while waiting on the phone. Unfortunately, not everyone watches the news or keeps up with the latest scams.

@@M_SC Then you lose.

Banks don’t offer a way to disable anyone being able to withdraw that amount, without secondary, in person, identification. Text messages are also the least secure system and can easily be circumvented, yet banks still insist on using sms.

@@YazevskiUsually when the bank sends you a one time code that they want to you read back to them it will say so in the text. I am sure that the type of one time code he received was one of those that you are meant to type online and which usually says “don’t share this code with anyone”.

Exactly he should never acknowledged that text. that's where it started to go downhill for him because they send out millions of those Every day other day I got one from Amazon prime supposedly saying that my account was in jeopardy😂 I'm too cheap to have Amazon prime I've only ordered from Amazon three times in the last 5 years, that was through a gift 🤣

I treat every incoming call, email and text message with suspicion and proceed cautiously or do nothing if my guess is correct and it usually is.

@youarehere1251 That’s the problem. The “do nothing” philosophy can be difficult because one of the social engineering scammers use is create a sense of urgency. That fear then makes the victim act sooner than later. “Do nothing” is easier said than done.

@@Puggalug that means you're not in control of your emotions of your actions you need to learn to be in control of Your self self-control in this day and age is very important

@@Puggalugyeah but it’s what saves you. You feel the urgency and then you remember your policy of waiting, doing nothing. Then you remember urgency = scam. Then you save yourself

It could be so much better though! He CALLED the FRAUD department and they were like oh, we don’t see those calls we don’t know what’s happening and didn’t suggest it was a scam call

@@M_SC He made 11 transfers? What was he thinking? There's enough information on frauds and scams out there but this guy panicked and hung up on the Chase people and reinitiated his conversation with the scammers. He's at fault, not the banks.

Chase didn't respond as soon as it should have. They need to pay for this.

Why did the real Chase send him a one-time pass code?? Did the scammer tell him to attempt to log in to his account so the real Chase would send the code, and then tell him not to use the code, but to speak it over the phone??? I wish the lazy reporter would have asked about this. Also, how did the scammer know his account number if this guy never gave it out?

what do you do with the one time passcode they send you? what is it for? if nobody asks for it, what is it for? you people are just to dumb to survive. you shouldn't use a bank if you don't understand how it works.

Good catch. Being a grammar nazi helps lol. His mistake was replying to the text, they send these out randomly to EVERYONE as a test. DO NOT EVEN REPLY! You have to go in to the branch or call the bank number directly. 🙄🙄🙄Just like the haters gonna HATE HATE HATE HATE HATE. The scammers are gonna SCAM SCAM SCAM SCAM SCAM 👀👀👀

@@zaq1337 maybe not randomly cos it said they already had his bank acct info just needed passcode?

Nope. Phishing has been going on for decades. Remember ever getting an email saying some dutchess of some newly named country that you have to Google to find , she's in some prison held for ransom? But you, you lucky random stranger, are their only hope! Must send $5000 immediately to free her and she'll forever be grateful! Nah sis. Suffer. 😂😂😂😂😂

That's how the guy got scam, he thought the bank called him to warn him of a wire transfer. He even trusted the scam phone call more than the bank agent when they called back

What if people at the bank are the actual scammers

@@MercedesAshleyOnline then dont use a bank, they have your info with out calling anyways

@@MercedesAshleyOnlinemy thoughts as well. This is way too closely connected to the bank.

@@MercedesAshleyOnline under the mattress it goes.

Sometimes the scammer just casts a wide net and hopes to get lucky. For example, I've gotten messages about my walgreens prescription... I don't get any prescriptions from any pharmacy, but if they send out the same message to a bunch of people, odds are, a significant number of them do have prescriptions at walgreens and some of them may respond. Having said that, I think there are unscrupulous employees at some of these banks. There was another youtube video of someone else who got scammed, Chase bank nonetheless, and this scammer not only knew their account number and account balance... but also knew 3 of their last transactions, locations and amounts. Scammer still needed the verification code tho, and the victim gave it up. Like in this video, the victim in that instance was also a business owner, and was scammed out of more than 100k, just like in this video. So my guess is, someone inside is helping the scammers, and they're mainly targeting accounts with deep pockets. Having said that, I once got a call from someone claiming to be from CapitalOne, and that someone accessed my business account. Well, I do have a business account at CapitalOne, so I was very concerned, but then the scammed asked for my name, and I thought to give a phony name. When I gave the fake name, the scammed said, "Yep, I can see that there is activity on this account", so I told him, "I'm so glad you called, the timing is perfect, I'm in the mall parking lot, so I'm going in and I'll have the branch manager freeze my account". I was actually at home, but I wanted to give the impression that I was going to have it handled locally. Years past I got calls about a computer virus, hung up, they'd call back, so I'd hang up again, and they'd call back, and it was a continuous loop, hoping that with enough persistance that I'd fall for it. I found it better to give the impression that they have no chance of deceiving me by essentially saying, "I'm going to let the pros that are local to me handle this".

It’s the bank employees doing it

This instance is not Chase's fault. The scammers use Chase to fool people because it's a big bank so they cast a wider net.

To be fair, Chase bank isnt scamming any of the people getting thier money stolen. These people are falling victim to scammer due to their own lack of paying attention. Its not Chases fault these people are giving their account access to the scammers.

Is it all scamming via false Chase? Surely other banks have same problem.

It's why I quit Chase.

Chase is better than Wells Fargo any day

There are at least three different kinds of transfers... internal transfers, ACH transfers and wire transfers. A transfer from one of your accounts to another account at a different bank is almost always an ACH transfer and they are usually put on hold for a period of time, whereas scammers always initiate a wire transfer which is final the moment it leaves the account.

They do, it's just that the scammers are people who work for the bank or is contacted by the bank. They have the tools to manipulate the unsuspecting customer.

How can banks protect customers from themselves?

Banks can't help it when a sucker is born every minute. The bank branch already told him there was no problem but he still replied to the text.

And the Jim Browning channel! I’ve tried to spread awareness of these channels and RU-vid deletes my comments for trying to warn, save and help people from becoming scam victims.

I agree!

people are busy, and some people are so honest and upstanding they cant believe someone else can be so evil enough to do something like that so they dont think about it

Just call the official bank number first and don’t answer any texts or calls.

This shiz has been going on for several decades. It used to be grandma and grandpa and lonely desperate housewives getting scammed. Usually it was that email from that prince from Estonia that's being held for ransom.😂😂😂😂

Actually, they do contact you through text message to alert you if you have transferred money over done wire transfers, or if you had an excessive amount of charges that look like they could be fraudulent. BOA does this.

@beautyover6018 yes. But if you bank with their app, they ask you if you want them to do that. They don't just do that out of the blue.

Never call a bank ! Go there !

@@guyaldrich5878 Why can't you call if you know the number? If you have an online savings account like many people do now a days, you have to call because there isn't a physical bank to go to.

@@guyaldrich5878 They’ll just put you on the phone with security.

Why did the real Chase send him a one-time pass code?? Did the scammer tell him to attempt to log in to his account so the real Chase would send the code, and then tell him not to use the code, but to speak it over the phone??? I wish the lazy reporter would have asked about this. Also, how did the scammer know his account number if this guy never gave it out?

​@@kenbob1071If you have a credit monitoring service you'll know that a lot of our personal information exists on the dark web from hackers stealing pieces of our information. Scammers buy some of that information in order to run their scam. Sometimes they have just about enough information but need that one missing piece to get in. I can't say whether or not this is the case with this guy, but it sounds like they had just about everything except the passcode. All they had to do was attempt to login as the guy on a different device that Chase didn't recognize and simply select to send a one time passcode to his phone number or email address and convince him to share that code and boom they have access. Unfortunately a lot of financial institutions have switched over to using one time passcodes to verify identity. Even when I call the bank they will not proceed until they can verify my identity by sending me a one time passcode. The difference is I called the bank, not the other way around. So I knew the request to share the pass code was legitimate. I wish we had better methods. It used to be that verifying pieces of personal information would be enough to verify identity but I guess due to identity theft being so rampant nowadays, issuing a temporary passcode is the next best thing? It's clearly not a fool proof system. Nothing is. Scammers will always find a new way to scam. If they applied their creativity and ingenuity towards a real profession, they wouldn't need to scam. Ughhhhh

They aren’t using their network-just making it look that way. It’s called spoofing.

@@57msdeb If this old couple is paying a company like verizon $80/month for SMS, they deserve to know who's sending the messages they're getting. If the networks did their job, "spoofing" would not be a regular everyday hazard of telecommunication. We live in a much more connected era than our grandparents and have zero reasons to value anonymity on the phone.

But they're using someone's network. Shouldn't be hard to trace it. If they can find us, we should be able to find them. @@57msdeb

These folks who do these scams are pros at manipulating people. Anyone can be vulnerable to that.

@@Banks1769 Yup, exactly. I've known people who swore they were too smart to fall for a scam, and I let them know that made them the most vulnerable of all. They didn't believe me, but, sadly, one day they will.

Not that simple anymore. Real time digital voice alteration can make anyone sound like they have a different accent now.

My daughter got it. The scammer ascent like nature born here.

I’ve been on the phone with Indians and they were genuine customer service reps so you never know nowadays

To me anybody I talk to on the phone with an Indian or Nigerian accent is automatically a scammer to me. Not being racist or anything but it has worked out for me from not being scammed

Dude probably heard an Indian Voice on the Chase Helpline & Cut the Phone to Speak to the Scammer who sounded Native. 🤣🤣

Yes they will thats how the scanners gained access to the account.

@@user-dq2ly5ut9j True, but you have to initiate it while accessing your account online yourself, or trying to change your password. Sending you a one time passcode and then asking for that passcode in two different phone message is the giveaway, and why this scam works so well.

@@user-dq2ly5ut9j I think they ask you to type in a passcode but they will not ask you to tell them the passcode over the phone?

banks ask for code texted to your phone to verify your identity

They do for identification verification.

Actually he can blame the criminals committing a crime against him. Why do you have the same morality as thieves? You’re no better than a thief

He lost. Next time he will do better. It was a valuable lesson.

He was bright enough to amass a lot of money. I wish I was that smart, but I do know to never reply to bank texts or emails. I would drive to the bank if I ever received a text or email like that. Never discuss anything over the phone or computer when it has to do with your money. Go to the bank in person.

Now he has to "work 10x harder" even if he gets even a mere grand..via working... hopefully this is a lesson learned.

Them and Bank of America

Sounds like a skill issue, they've been great to me. Have you considered that maybe you just suck?

This doesn’t even have anything to do with chase. 😂

Another note to yourself, go back to school and get an education and some common sense. This could happen at any bank. They are scammers impersonating a bank.

@jdelaney9325 A knee-jerk analysis?

A fool and his money will soon part.

It’s always chase customers!! So weird

Gee, it’s probably because it’s the bank with the biggest market share of customers. 😂 hello.

Chase is one of the largest banks in the country... so of course lots of people getting scammed have accounts there...

I'm not a Chase customer, and I've got many phishing messages and calls over the years. Weird. Do these scammers think I have a Chase bank account?

If not Chase then Bank of America, or possibly Wells Fargo. They’re the largest consumer banks in the country.

Have you ever spoken to different people at the same company and gotten different information?

@@patty109109 Sure but I'm not about to give somebody my 2 step authentication pass code via a text... like that's just really dumb to do.

Nobody is forcing you to keep money in the bank. It’s just an option!

@@patty109109 This I feel like this is common. When I was talking to my vehicle insurance a month ago regarding a claim, the representative I was given would not answer so I called the new claims line. The first time I did so, the guy said he had no access to anything and was very rude. I then called the same line a second time and got a lady that immediately noticed the issue and told me everything that I needed to know.

luckily my phone blocke all the scam calls

My debit card was hit. I changed the card and it got hit. I have changed my credit cards several times. I got a call several years ago from the bank at 6pm at work. Someone was using my card all over the area😂I had my card. They shut it down and issued a new card. My MC numbers were stolen at the border of AZ and CA when I stopped to get gas. Unbeknownst to me until I spotted the charge on my statement.

I use debt card they monitor me and have protected me when my wife lost our card. But you're right credit cards much safer

@@briang.7206 But, do you use a dictionary?

Possible options such as email virus

they hacked our accounts. They had all our information and even moved money from one account to another.

Chase acts like it's over seas ahhh we can't even do anything ahhhhhh we are so mad like you dang it sorry. It's a scam it's fraud and it's people stealing they need to send a few dozen lit touches to the business

@@Koogz406I thought our money is protected up to 100k? Wtf happened to that?!

You can’t move money overseas without Uncle Sam asking all kinds of questions

it's weird, they repeatedly required me to come in to the branch for way smaller domestic wires (but I've only done them once every couple of years so somewhat understandable) perhaps this was a business account of some kind that regularly does such transfers? I'm guessing they have some kind of machine-learned risk detection that may not have flagged this

Why should Chase pay for this man giving away his account passcode to a stranger?

These people aren’t elderly.

​@@laurenurban3942They are too tech savvy. Not in the real world.Why would anyone have that much money in that bank.Almost everyone else has better service and interest rates.

Elderly people are not stupid! even these people fell for it and they are hardly "elderly"!

Why would you assume elderly people are stupid?

​@@KAT-dg6el if u dont understand what the original poster meant maybe YOU are "elderly" 😂

They aren't, but what can they do if someone is spoofing from Pakistan? I've got many spoofed calls from toll-free numbers (888, 800, 866, etc.). Evidently, they're easy to spoof and may be close to, or the same, as a company's actual toll-free number.

No way to call, best way go to the bank to show smartphone to prove it. Simple!!!

Do you blame her??? If he had a gambling problem, that would make more sense to lose that kind of money. But he called Chase and his business partners to make sure all was legit, but STILL responded to the scammers..scammed... Tsk. Tsk. Tsk. 😂😂😂😂