This video provides useful information for troubleshooting a freezer which is not cooling, including installation recommendations, parts which may have failed, and ways you may get your freezer serviced under warranty.
Is the unit running? If so, Running, not cooling could be a refrigerant leak or bad compressor. If not running, does the run light come on? Any sounds? (Clicking) No sounds could be a failed thermostat. Clicking sounds could be a bad start relay, motor protector, or compressor. Feel free to contact our office at 888-775-0202 for further assistance. Thank you