I use Gelato for Wall Art too. But it's a no for me. Customer has to leave the shop. And there is no live-preview for the customer to check if everything is like intended. There are better shopify options for this process. Just examples: Live Product Options by Cloudlift or Live Preview Options by Webyze - in same price range as G+. Thank you for the video!
In my opinion as far as personalization goes, the customer can potentially make a mistake as most of the time they don’t know what they’re doing when I let comes to placement. They can place the name up top or at the bottom and think it’s nice until they actually get the finished product. For customer based interface, I think it’s nice to be able to change it within that portal but at least give the owner the ability to limit what the customer is able to do so they don’t mess it up. For instance , maybe limit the font size, placement height and width to where it won’t go to far up or low or moved into the middle of the cup. And disable movement of the image (the cat) that is set already. Prevention is key when it comes to letting a customer have full access to changes that will have mistakes in the elderly or non tech communities. No offense to those people though.
Thank you so much. Just what I have been looking for. Completely agree with you on the pros and cons but the solution gelato is giving to have a completely automated store without having to bother with constant personalization design is a big plus. Of course, it would be better if it would be integrated into Etsy and not geting the email from another source but maybe in the future, this will also be an option.
I really LOVE this possibility. I have a question : is there any way to have a peek on what the client did add to the design (potential spelling mistakes, placement,...) and put a halt in the order process if we detect anything weird. Then email them to warn them of the detected problem. I have another statistical question : we're a little over one year since you published this video, do you have an educated guess about the number/percentage of people who goof with their part of the personalization? Thanks !
Any reason you didn't cover uploading the customer's image? many, many personalized items include customer photos. Do you have a separate video for that? Appreciate some info on that.
Excellent video, thank you. Seen the pro's, and the CON's. Customers will be asking why they end up doing the work after paying for the product. As a customer myself, I would want to just get my order, and not doing anything else.
4:10. Just a note... the "VARIANTS and PERSONALIZATION" options do not show up unless you FIRST "add the product" to your store. If you "start designing" first then you will not see those options.
Excellent video. Thank you so much. I’m heavy into the learning process and knowing more about Gelato and the integrated personalization opens a lot of new doors!
5:40 Should you check off "sample element" because then customer is forced to change the name? If they do not change the name then the displayed name will not be printed, which is what you want right? You do not want "Fluffy" printed if the cats name is something else. I will watch rest of video and test it. EDIT - Yes I think you need to check off that box "sample element" . If the customer "forgets" or does not want to personalize, then the name "FLUFFY" will not be printed at all and the space will be left blank. If the box is not checked then the name "FLUFFY" will be printed. Does that sound right? Just trying to help.
a potential CON alright... funky i don't like a customer doing no personalization's its just weird - i think gelato does that to expose their services more and branch out so as to new customers to join their network and they make more money, this jeopardizes us the sellers.
And as far as the email goes, it’s a simple fix. you can always inform them on the product page or placed into a product picture to inform them to add this email to their white list (or whatever it’s called) or to be sure to check spam/junk/clutter folders.
I agree it's simple to add information in your listing to set expectations about how the process works, of course the only catch is that not all customers read the information we provide so we'll always have some who get confused, but there's not much we can do about that!
I've been considering Gelato but after doing the math I would make less money than with Printify. Gelato's prices are higher for production and shipping.
For t-shirts On Etsy Listings, under returns and exchanges, what should be put there? Something was published but it went to the Etsy store in Drafts. Not everythigng is filled out so it is not published on Etsy yet. Not all the mockups that was choosen showed up on Etsy either. Could you please make a video on what to do on Etsy in these types of situations, please? thanks Does the base price from Gelato also include the shipping costs? Who takes care of money back guarantees?
well Gelato's depth of products is seriously lacking compared to the others and they don't have hats at all. And no embroidery option which again goes back to hats which is a great seller for personalization. For now printful and printify are a bit harder especially with etsy but can be done and works fine. Awkward styles too. Thanks for the heads up though. when they expand and get more to sell they will be worth the money.
I had someone place an order for our personalized product and they did not get the email you show! They got an order confirmation that just confirms the order and has a link to view the order so there is no link to personalize the shirt. . What happened?
Imagine grandma buying a mug and trying to personalize it 🤣. I like the concept, but overall I think its a bad idea to let the customer edit the design. What they really need is a team working at Gelato (or Printify) who does the edits… and of course they can charge us for that.
LOL I know! That's what I'm concerned with too. I'd be great if they added a step where it sends the personalization to you so you can see it before it goes to production or something like that, or like you said just have them offer a service where they apply the edits for you. But going straight from the customer to production is risky!
This is really interesting. I have seen a lot of successful Listings on Etsy with customization but have avoided because it would be too time consuming. Thanks for sharing
I agree it's such a cool idea! I'd love to see them be able to integrate our shop branding and contact information into the email message and maybe some safeguards against the customer making huge mistakes with the personalization, but otherwise I think it's awesome to see platforms trying to automate more of the workflows for us.
NOOOOO! I'm just now seeing this video! I'm so late! I signed up for Gelato+ so I could have access to the stock images for wall art but I LOVE the idea of the customers being able to customize their own products. I'm a little pissed that I signed up for it after they raised the price. It's now around $140. Booooo. Thank you for the video, I'm definitely going to be using this.
Thanks for pointing out that they raised the price! I used the 30-day free trial of Gelato+ to test this feature out and then let it go because I wasn't sure if I wanted to stick with it and now it's more expensive! Ugh.
@@PODinsights raising 7$ per month isn't such a big deal if it gives you more sales and more time (automation). even Gold membership 100$ per month worth it, because you get 30% then 50% of shipping, depends on profits. It might worth it. The big question, did it work for you ? did you get sales of custom orders ?
Huh? I realise you wrote this a year ago...but if you're still interested, automation is not that price. Its a lot cheaper. (I know because Im using Gelato right now).
This is such a cool feature! Thanks for showing it. Would it be possible to keep an eye on the customer's personalizations, and just jump in if you notice a typo or something--maybe send them a message, "I notice you left out the h in Whiskers, did you want to change it?" If the customer's work looked fine you wouldn't have to contact them. Does Gelato let the customer go back and edit their work after they submit it?
Hi! Great video! No idea if anyone is going to see this, since the upload was 10 months ago. But I am planning on opening an Etsy Shop with Gelato to sell posters. I don't want the costumer to be able to personalize the order, but I want to give the costumer two style options to choose from. For example: one poster with text and one poster without text. Would this be possible?
Hi! Yes, you can do this with gelato. You basically need to create the listing backwards of how you normally would - build it on Etsy first, and then sync each product in the listing to Gelato. I have a video showing how to do this with apparel. It would be the same for your poster listings - just make the product variants to reflect the poster design options instead of apparel sizes/colors. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-VJ6bKUMRC2Y.html
It’s definitely appealing but at the moment for me just getting started paying monthly is not an option. And I find the potential for error by the customer worrying (being the control freak I am). Not ruled out, but tabled.
I agree! My free trial of the + plan ended before I made any sales of a personalized item for me to see some more tests, but I also am a little concerned with the customer making mistakes. Maybe with a few small tweaks to the process this will be a great solution some day!
Hi! In the top right corner of the screen when you are logged in, next to the circle for your account you should see the language and currency. If you click on that, you can change the currency to USD and that should change all the product and shipping costs to USD. Let me know if that solves it!
Hi! Unfortunately my free trial of Gelato+ expired before I made any sales of a personalized product. I haven't decided yet if I want to pay for Gelato+ because I use Printify for most of my orders. Sorry I don't have an update to share on that!
You should use the location of your primary print provider and where you will primarily be selling. For example, if you plan to use Printify to sell in the US as your main market, use the United States as the country of origin. You can always change the country of origin in your shipping profile(s) later if you need to.
The automated personalization feature sounded great at first but I don’t like how the customer has to use their email reply to do the personalization. It seems prone to cause customer service issues.
I really like your videos, they very helpful and to the point. You're not selling anything just useful info. I don't know much about Gelato but am keen to know more after this video... specially when selling mugs. I think one con could be that not everybody is tech savvy and even though this is simple it might be a bit to much to do for some people which could lead them to not going through with the purchase and you will loose that sale. I will explore more though...it seems so time saving 😃
Great video - You had me in the beginning but then I started thinking its it might be another can of worms with customer complaints. Good idea but too much responsibility for the average customer and I agree with all the cons you mentioned - and I can see customers making tons of mistakes and blaming the seller for it!! I do alot of personalized items and I can't tell you how many people don't follow my simple instructions - like enter your name in the box, lol!!
You make a great point! I've also had customers not follow very simple instructions for items with personalization, and being able to catch it saved a headache. Maybe if enough sellers give feedback though they'll be able to figure out a more foolproof way to do it, at least I can hope!
Yeah I’m thinking the same thing…it sounds like such a cool idea but I see potential for some issues for sure. It’s cool to see the platforms trying new things though!
@@PODinsights Any reason you didn't cover uploading the customer's image? many, many personalized items include customer photos. Do you have a separate video for that? Appreciate some info on that.
Hi! At 08:45 I showed what the customer personalization view looks like, and there is no Gelato branding present. The email they receive also does not have Gelato's name in it, so I don't believe there is any indication to the customer that Gelato is the production company.
@@PODinsights thank you so much. I saw what you showed but I wasn't sure if they could see Gelato or not. Thank you so much for the reply, I truly appreciate it.
can you please make a video on personalisation without using gelato's tool? Walking us through the manual process? No one on YT has done that. It's all printify. I don't think this tool would work re the customer skill set. I can see more issues around the placement of info and graphics even if instructions are clear. Really would appreciate a video.
Hi! I actually just published a video with the manual personalization process for Gelato if you want to check it out: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-gD_PaEaZVk0.html
My Daughter in law ordered a personalized product that SHE made a mistake on the personalisation and she just said oh well and hung it up. It has become a conversation piece!
