Getting Through The Sena Firmware Update Process 

Glad to help!

This saved me, I switched to a different USB cord and it fired right up. Very good comment.

Ran into the same problem with the current firmware upgrade. When I heard the comment 'Not all USB cables are created equal...' it jogged my memory. I went out to the motorcycle and pulled out the OEM USB cable and magically everything worked... SIGH!

i did exactly as your video says with a sena cord and it still doesnt reconize

Great to hear!

Glad it helped!

Glad it helped!

You're welcome, Jesse! Thanks for watching!

You're welcome.

You're welcome! Glad we were able to help.

Glad to help! Regarding your other comment about the device driver, best we can suggest is that you reboot the computer and follow the steps from the video in linear series. If that doesn't work, you'll have to contact Sena directly. Good luck!

Any time!

Glad it helped!

Happy to help.

Glad to!

Agreed but then there's also the matter of cables. Not all are the same. It would seem these coms have exacting demands with regard to amps, voltage, impedance, the lot.

Well, glad it at least worked out (even if "eventually")

@@TheRidingObsession yes. it's surprising how bad Sena software and tech support is. i know these radios are old, but even though I'm tech savvy it took finding your video to fix the problem. thanks again!

Glad it worked out!

Thanks for the info.

Thank you for this comment! I was about to buy a newer unit but this worked! I had to call a friend to figure out the Windows 10 security.

Paul, if you're game to help us all out here, would you mind trying the following? 1) Use the newer model mac (I myself am now upgraded to an '18 PowerBook 15") 2) Connect the usb-c adapter FIRST, meaning plug it into the machine without the usb cable or SMH-10 3) Open the update software 4) Connect the Sena ... yada yada yada. You see where this is going. I could do this myself but it's wrenching time in the garage. My theory that this will work is based on my use of PDANet (Android) for usb-tethered mobile internet. Now and then, if I plug my phone in with the adapter already in place, my computer won't detect it (the software icon doesn't go "green"). Disconnecting the old school usb while leaving the C adapter in the machine, then reconnecting the cable fixes it. So, I'm curious if the same sort of peripheral scenario might apply here. Goof with it. Try multiple ports. Be the hero and save the world! ;-)

You're welcome!

Any time!

Good to know and glad you got it working. Thanks for the info!

Our suggestion: amzn.to/2Hvkgof That's a solid question and hopefully my response isn't too wordy. The short answer is no, it doesn't have to be the same cable which was packaged with the unit. Any micro-usb (b) will work, so long as ... It's gotta fit and not all micro-usb (b) cables will. I remember being in a hurry to leave one day and throwing "whatever" compatible cable into my top case. When I got to my weekend destination, I found that the plastic around the edge of my cord wouldn't sit properly in the module's outlet (too much plastic shell around the actual USB metal points). I ended up cutting around the connection point on the cable a bit with scissors. Also, not all USB cables are made of the same stuff. Some won't work as well. Maybe they're less conductive or the circuitry doesn't supporting the transfer rate. Buy the better cable. My recommendation: amzn.to/2Hvkgof

Strange that it's greyed out but maaaybe that's because of the connection being somehow fused with the update process. Time to disconnect and go through the motions again, this time with settings adjustments in mind.

It depends on the source date of manufacturing. The process being simple, just go through the motions and check. Hope that helps.

Agreed. There's always a hint of "we know but we want you buy yada" with such matters.

No idea but if we were to guess, it's because the com-to-com audio transfer "language" isn't the same as BT on your phone. Mind you, we aren't Sena. If you want TRO's advice ... do what they suggest.

Hi, Mojo. Robin here. "If it were meeeee" ... Being tech savvy, I'd reboot my computer, quit all applications, disable every background application I can, get the most robust (compatible) cable for the com I have, set my computer's screen saver and sleep policy to "never", completely reset the device to factory defaults and go from there. In short, try not to move. Don't operate anything outside of the Sena software while it attempts to work it's (annoying) "magic". If this fails, then it's time to walk Sena's support phone maze by "pressing # fifteen times before spinning counterclockwise on a specific brand of bar stool". If the product has failed you, that's on them but first, make sure the entire path of process is completely clear.

Done did all that, @@TheRidingObsession

Then it's time to call the manufacturer.

Right. Because you have the 10S and not an SMH-10. Best bet is to consult your manual. Once you know the nuances that differentiate your model from ours, you'll have less trouble getting through the update. Note the point in the video where my update software shows "Standard" and "OEM" options. Confusing, right? Combining the specs in your manual with that information might be all that's needed to get the job done.

@@TheRidingObsession Thank you! After getting SENA on live chat, and spending about 20 minutes trying different things to no avail. The solution was in fact the USB cable. Their instructions need to be much more clear in regards to the fact that you MUST use the specific USB cable that came in the box with your unit. Seems silly that this is a requirement. But, that solved the problem.

I think someone else mentions that in the comments ... somewhere. Apparently USB cables have their own unique chipsets for power regulation, data transfer protocols, etc. Glad you were able to get it worked out!

If you mean while charging, then yes. If it's powered off and completely disconnected from its charging source, then no.

@@TheRidingObsession completely disconnected to power source and turned off, But red light still on.

Not sure what would cause this. You should probably reach out to Sena support.

Best suggestion: rinse and repeat. Basically, create a clean slate and start over, meaning disconnect everything, power it all down (turn off com + reboot computer) and go through the motions from scratch. I empathize with your frustration. It drove us mad once or twice, hence the decision to make this video. Focus on every step and, if you're on a different platform (this IS for an SMH-10, right?) let us know what discrepancies you find. Beyond that, all we can say is "good luck" (ugh)

@@TheRidingObsession Yes will do so. I have a Sena 10C Evo

Right ... and that's a different animal. You may end up using some variation of the above instructions. Compare/contrast against your user manual until you find a formula that works for you.

You need to take this up with the manufacturer with your warranty in hand. Best of luck.

@@TheRidingObsession ok thankz, may just keep firmware that is on it. I purchased item used from eBay.

@@TheRidingObsession Never did get DM to see Sena. Checked version through Bluetooth on phone I have the latest version.

Right. Well, good luck.

As of this comment response, the Sena website says 5.1.2 is in fact the latest version: bit.ly/2Bl6BhL

Great tip.

Yes and yes. We've felt your pain. Watch the vid as many times as you need and reboot your computer accordingly. Eventually, a pattern of operation will find you and you'll succeed (and then eventually forget and have to watch all of our noise again LOL).

Funny how "the software for the software for the software for the software" sometimes needs updating as well. Viewers may be curious as to what platform you're updating on. Windows? Mac? Stone Tablet?