GOODBYE HERMES! Purseonfleek and her drama with HERMES. Who's to blame: Purse on Fleek or Hermès?

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Mel from ‪@Purseonfleek‬ made a video called: "HERMES MADE ME CRY😢... WHY I AM DONE WITH HERMES | Raw Truthful Store Experience Long Term Customer". Today I give you my opinions on Purse on Fleek's video, her reactions, her interaction with the Hermes sales associates, Hermes human resources and I give my verdict on who I think was wrong and who should apologize. I hope you enjoy this video.
purseonfleek's GOODBYE HERMES video:
• HERMES MADE ME CRY😢......
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7 сен 2024

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Комментарии : 576

@mineralpink 3 года назад

Having a background in the luxury business myself: Let me tell you, once you resell a most wanted object , and the company finds out, they never ever sell you a most wanted bag or watch or whatsever again.

@notreallyhome 3 года назад

agree! especially when so many luxury houses are doing everything they can to deter reselling, not good

@andisaints2894 3 года назад

And i think it’s hard to resell things from the brand that you claimed you “love” so much. Let alone a popular bag from that house.

@coolcat6341 3 года назад

Someone mentioned she sold packaging ribbons and Hermes shopping bags

@SuperDacob 3 года назад

Very good point Mineral Pink. Thank you for sharing with us.

@annaho5276 3 года назад

She should understand Hermes won’t fix her “issues” or depression, but using her money to see a therapist would

@mariapug 3 года назад

I will NOT beg for a bag. That’s so degrading, disgusting, and outright crazy. I have more self-respect!

@SuperDacob 3 года назад

Here here! Well said dear.

@SM-yd8hq 2 года назад

I've always thought that was completely crazy. I can't imaging going into a store and begging them to sell me something.

@TH-eb5ro 2 года назад

Yes but the brands profit on creating that mindset.

@Nina_Olivia Год назад

Me too! I would never stoop so low

@TaniaEstes 8 месяцев назад

First of all, I think the bags are over-hyped and look like old granny bags. I could afford to spend whatever in their shop and buy one of those no doubt, but I don't want one. 😂 OVER HYPE for an ugly granny bag.

@MsSixx 3 года назад

I found Mel to have unhealthy boundaries, inappropriate conversations with a SA, and an obsession with a “dream bag” which she did own at one point in time. Unfortunately I don’t think she sees it.

@SuperDacob 3 года назад

Definitely feels like her approach to communication with the SA or maybe even SAs in general needs a substantial rethinking... xoxo

@oliviaw3704 3 года назад

I’m not one who usually comments, but I have to say that your analysis is on point!!! I’ve watched Mel’s video, plus other people’s reaction videos, and it’s like they all missed the point that she crossed boundaries and made it uncomfortable to work with her. Yes, she received a lot of uncalled for and nasty comments on that video, which is completely wrong; however, she also received a lot of fair and constructive critiques, and her responses to them showed that she wasn’t receptive at all and in willing to see things beyond her own (very narrow) point of view or do any introspection. I do feel for her in that she feels so mistreated by the brand (and the whole thing with HR calling her was a HORRIBLE move by the corporation), but in the end, she tried to play a game with Hermès, and she lost. Edited to add: I think that her reselling practices were what came back to bite her in the butt. She resold multiple bags that were super hard to acquire, and each time she asked her SA for one, she always referred to it is as her “dream bag.” But was it really a “dream bag” if she was willing to sell it just a few months after buying it? Idk, this could just me being judgmental. But I can see how this could be frustrating for the SA to see her turn around and sell something that the SA may have had to put in extra effort into securing for her. Also, Mel was reselling things like Hermès packaging, makeup samples, and counterfeit twillies online, which the brand might take more issue with than just reselling bags alone (counterfeiters could feasibly purchase the real Hermès boxes from her to make whatever fake products they’re selling look more legitimate). But I don’t think Mel was reselling her purchases as a legitimate form of income; rather, she was trying to offset the costs of what had turned into an extremely costly “hobby.” I think she got caught up in the chase and was more interested in “scoring” (ugh, I hate that term) an “it-bag” rather than buying what she really liked. I think that this is a sad cautionary tale about how pernicious the luxury world has become thanks to advertising, social media, and “influencers” (hell, even as an early teen I was OBSESSED with getting a Murakami LV bag after seeing Paris Hilton and Lindsay Lohan carry them in the early 2000’s-so glad my parents never agreed to that one); nowadays, people feel the need to continuously acquire and overspend to “keep up” with everyone else, and sadly, not all of us can keep up, and it becomes an unhealthy preoccupation that only breeds feelings of inadequacy. I’ll admit that sometimes I have to check myself and take account of what I already have and fight those urges to buy more. We’re never satisfied: buying more just leads to wanting more. Thank you for providing such a balanced critical take on this situation. You did a good job of keeping all parties accountable.

@ekaterinagoryushkina6099 3 года назад

She got two beautiful kids and crying about some bag??? So stupid of her!

@dawnlovescouture2644 3 года назад

I agree with you 100%. I’ve commented the same on other channels.

@dawnlovescouture2644 3 года назад

@sandra Mathieu Merci pour un nouveau expression! 😁. My written French isn’t the best so forgive me. That’s exactly what it was.

@shaunaplague 3 года назад

@@ekaterinagoryushkina6099 Just because someone has beautiful kids, they can't be upset and cry over something unrelated that is important to them, and made them feel sad? Women (and men) have lives, thoughts, desires, and emotions beyond their children and partners. I've seen no evidence that she values Hermes or handbags more than her children.

@oliviaw3704 3 года назад

@sandra Mathieu Yes, that’s exactly what it was! I feel like she realized that she couldn’t get the bags she wanted through buying alone because she couldn’t spend like a VIP, so she resorted to emotional blackmail as a desperate last-ditch attempt to get a bag. And LOL, the Hermès game isn’t just insane; it makes people insane, too! The whole system is becoming unsustainable for both Hermès customers and buyers on the second-hand market (reseller prices are outrageous in the USA).

@el3yonel7azeneh89 3 года назад

The most honest HR I met in my life asked me once in the interview: do you trust me ?? I said shyly ( yes ) , he replied : don’t ever trust HR !!!! He was damn true and taught me a lesson forever !!

@SuperDacob 3 года назад

That is a perfect story! Thank you for sharing! This is exactly what HR is about! They are there to play mind games with the employees and potential employees.

@el3yonel7azeneh89 3 года назад

@@SuperDacob could not agree more with full respect to everyone

@ruthie5748 3 года назад

I get it. HR has a bad rap with some people. And I get why. It can feel like we’re playing both sides of the fence. But please don’t let past experiences, whether they be good or bad, color how you think of the entire profession. The progression is actually pretty great, but not everyone is great at it.

@el3yonel7azeneh89 3 года назад

@@ruthie5748 definitely. That was my own experience but there will be always exceptions .

@saharagold 2 года назад

Smiling assassins is what they are. And it spills over into their personal life too. Only there to protect the company. And will throw you under the bus as soon as they can.. especially if you stand up for yourself. Using their mind games...."are you happy in your job?"....

@rayemartin1641 3 года назад

watching the video, all i could think about was “thats a lot of emotions for a bag.”. 55 long mins. LOL.

@coolcat6341 3 года назад

Felt longer

@periscope7731 3 года назад

Ridiculous woman.

@shaunaplague 3 года назад

I like how Dacob matched her 55 minutes

@rayemartin1641 3 года назад

@@coolcat6341 but Dacob's 55 minutes didnt even feel like 55 minutes. that's how u know there's substance HAHAHA

@foodenthusiast2499 3 года назад

Haha Goodbye Hermes but she still bought a pre-loved.

@tiamarnie7323 3 года назад

I found Mel’s emails absolutely cringy. The psychological manipulation was on another level. Beyond that, her “ journey” didn’t become a problem until she didn’t get what she wanted when she felt she was due. Hermès’ handling was petty but games is what they play. 🤷🏻‍♀️

@SuperDacob 3 года назад

true! games is what they play and they play dirty!

@angief5002 3 года назад

*her mistake is that she showed them too much desperation and they smelled it that they took advantage of her. she could have walked away gracefully than to embarrass herself*

@NatashaEstrada 3 года назад

She also did get offered a lot of bags and choose to resell them so they probably got tired of offering her things.

@emesemarczellova2197 2 года назад

This is why I love Dior, the best experience I’ve had in Paris, initially I only wanted to buy a Mitzvah scarf which I’ve made clear to the sales associate yet she treated me as if I was spending millions, so I ended up buying a bag too 😂, since then I’m a loyal customer 😍💖

@SuperDacob 2 года назад

Good customer service and good quality control are of the essence.

@AEN6690 2 года назад

Youd be more interested once your being well accomodated and engaged. Even if you dont need or want one, youll end up with more shopping bags 😂

@ladyharriet4136 Год назад

Totally agree, Dior customer service is consistently good for years. 😊

@Tttxxxj 3 года назад

Honestly... she seemed more interested in the bag than the second child, her health, and her marriage... I was kinda shocked by her willingness to share that information with not only the SA, but also the rest of the world lol.

@coolcat6341 3 года назад

She is unstable, trying to pretend something she is not,,,, she can't afford the brand House

@DrMoriole 3 года назад

. . . Glad to see I'm not alone after reviewing the majority of the comments on this video. ---->>>> There are more important, significant things in life than "dream bags", "wishlists" and "appointments." Now yes; I understand up to a certain point how disheartening and upsetting it can be to discontinue business with anyone who you've frequented for years. I know - because I've had same (or similar) experiences. (Not with a luxury brand but with nail salons, stores, etc; who had my patronage for quite a while.) . . . But I digress. As a young mother of two and fairly newly married, her main priorities should be the health and well-being of her family; not some stupid purse. All of that money that she's spent on Hermes bags and accessories should've been set aside in a trust fund or college fund for her CHILDREN. The word is FRIVOLITY. **NOTE: Also, I find it rather inappropriate that she felt the need to constantly discuss her "morning sickness" and "how far along she was pregnant" with her sales associate. Respect customer/employee boundaries in business relationship. . . . They're there to do/perform a JOB; not to be "your friend." #JustSaying

@DrMoriole 3 года назад

@Sylvie - LOL @ "wannabe rich affluent woman." Indeed! That's kinda what I was thinking as well. ;-) . . . Hair tied back in a messy bun. Her entire look is just . . . disheveled and "frazzled." Unkempt. --->>> Living outside of your means to prove your "worthiness" or to merely "impress other people" will ultimately leave you bankrupt and discontented. That's an inward problem that cannot be fixed outwardly or materialistically. . . . Don't spend money you don't have.

@arias839 3 года назад

Exactly and when I said that on her page I got the reply “it’s disgusting to be sharing the same air as you”. She is deranged and needs medication.

@DrMoriole 3 года назад

@@arias839 - LMFAO! ---->>>>

@daggnow9407 3 года назад

Bottom line - she is a reseller. She keeps hounding the SA for dream bags and other items and then resells them in her Ebay store or Instagram or wherever. And then she cries how they treated her poorly by not offering her the bag. If HR had to call her, there is more to the story! No company of that magnitude has time to call customers unless it is warranted. I find it hard to believe that the store HR would call a client over 4-5 emails and demanding wish list??? There is more to it for sure!

@nordette 3 года назад

Yup and another manager at that location had to block her on Instagram so I'm thinking they are well aware of issues with her

@periscope7731 3 года назад

She needs a shrink; not another "It" bag from Hermès.The world’s neediest customer. Unbelievable‼️

@nora4981 3 года назад

Keep in mind, this isn’t a millionaire or something close. Her clothes are from the sales racks of high street stores. So when a company like Hermès contacts you to tell you to stop. That’s serious.

@berry6467 2 года назад

@@periscope7731 More like Jesus lol

@periscope7731 2 года назад

@@berry6467 Yes! Be healed!

@catasrophieGrrl 3 года назад

I think the manger was pissed that she sold the bag, blacklisted her from ever getting sold another one, told the sales lady not to ever give her one but to keep taking her money, and he blocked her. The call from HR was too much. I get that she was messy - but she never had a chance of getting another bag and they were never going to tell her. That's gross.

@katherineharman9289 3 года назад

I absolutely agree with you. Both sides were wrong. However, I do have concerns over her extreme obsession over the brand, and her behavior. In one of her most recent videos, she has flipped the switch to Chanel. It will be interesting to see how this plays out. Is it love of a brand or an obsessive personality. So much more to life! And I love my bags, don't get me wrong. But so much more out there to love in this crazy world. It is actually very sad. I hope she finds happiness. Love the bag, but stop to smell the flowers and hear the birds singing.

@SuperDacob 3 года назад

The flip is a very good point katherine. I wonder if this is a repeated pattern... I hope it is not... xoxo

@alvd4514 3 года назад

She doesn't need a bag for every life changes LOL

@tallymia2786 3 года назад

Great observations, I completely agree with many of your points! Though one thing I will mention - There has to be more to the story on why manager had blocked her and why HR had to step it. Hermes is a major corporation with tens of thousands employees globally…. 99.99% of the time, client issues are resolved by Client Relations team. HR would neverrr reach out to a client unless in extraneous circumstances and they were acting as an agent on behalf of employee, and with full support of the Legal team…. I’m sure Legal had signed off on this because she was harassing the SA and creating hostile work environment. In that case, it’s 100% accurate for store manager not to contact client directly, but pass it to corporate team. There’s probably plenty more emails and things she omitted from the story. Maybe not even intentionally, but probably just forgot things she could have said while emotional…

@IyaLovesLife 3 года назад

I agree with you on this one. No company will have their HR team contact a customer without support from management and the legal team. Mel could have sued Hermes but didn't coz maybe just maybe she already knows she also messed up on her part. We only know what Mel chooses to tell us at the end of the day.

@kiranm.t.7386 3 года назад

The sole fact that despite labelling the video in bold as "NEVER AGAIN" and that it's over for her or that she'll never ever shop from there again, towards the end of the video, she STILL tries one last attempt to score a bag by stating that she expects Hermes to compensate and offer her a bag for their treatment. Girl, what in the world are you high on?? Anti-dignity pills? No offence but she can try to spend all that money on a therapist first instead of bags to help her see through her cringing obsessions and lack of boundaries. She's clearly blinded by her obsessions and probably needs help.

@DeKat-84 2 года назад

Anti-dignity pills?!?! I literally laughed so hard I snorted! I LOVE it!!

@Jaxxie1981 2 года назад

They turned Oprah away. Like they are going to see that someone on RU-vid has the sads and will just give them what they want 😂

@ThatGirlJD 2 года назад

@@Jaxxie1981 They turned Oprah away twice, in two different countries.

@monicaglenn7878 2 года назад

@@ThatGirlJD what? Not just anyone can buy something from them? I'm not fluent, on luxury house rules. Why are they like that? Moreover, why would anyone want to be a part of that? This is all new to me, I don't understand this language.

@cestriatherapy7832 2 года назад

Ok, so I don't have much sympathy for Mel to be honest. She took a risk and thought she was smarter than Hermes and got caught out and was blacklisted. All's fair in love, war and luxury shopping. However, there is a bigger picture here. I won't ever buy from Hermes on principle. They talk about 'the journey' and building your buying credibility with the brand (link selling...do they, don't they? Who knows?). However, what about the customers journey before they step into store? My mama is a nurse. She has worked hard all her life and saved money to treat herself to a Birkin or a Kelly on her retirement. She can't afford to buy blankets, homewares, jewellery etc and she just wants the bag. The thought that she would summon the courage to walk into Hermes and ask if she could be considered for a bag only to be met by a snooty S.A. who might look her up and down and tell her she can't have one makes me feel distressed. It's not ok. Their marketing strategy is warped. I will be taking her to Chanel instead. Great video Dacob ❤

@zxyatiywariii8 Год назад

I hope she got a bag she loves from Chanel? ❤ Their SAs are so much better than the ones at Hermès!

@theresafeeney2756 Месяц назад

I agree with you! I think Chanel bags are better anyway! The fact that Hermes picks and chooses who they sell to is discrimination!

@Ciaseea 2 года назад

Mel’s issues aside, I found Hermes to be a purposeful overreaction by having HR contact her. The store manager definitely could have diffused things before it got to that point but didn’t want to do their job.

@SuperDacob 2 года назад

I agree.

@DiorFaerie 3 года назад

"Mess is part of the word Hermes" jajaja Love it! Epic line Dacob!

@ChiChichiwe01 3 года назад

😂

@der29012 3 года назад

Honestly Dacob, you’re an extremely intelligent, educated, constructive and reflecting individual! 👏🏻👏🏻 thank you for sharing your thoughts 💭 you make people think before jumping to conclusions

@SuperDacob 3 года назад

Thank you so much dear. I try to analyze as objectively as possible but always with a sense of humor :)

@Miyami81 3 года назад

I have a lot of hot takes about this drama with HERMES and the influencer. I worked in luxe goods, if you are a customer who does some shady/harassing stuff, the brand can blocklist you from purchasing from them. I've had an instance where a customer has it on her profile that anything sold to her is FINAL SALE because she was essentially "renting" luxe goods from the store constantly. She would buy from one location and return at another. The Hermes store manager, I can understand why they blocked the influencer. She's a bit off and he was probably preempting being harassed by her. He should have just let corporate handle it but he also should have the SA's back. As for the influencer, screw her. Using your health to try and get up higher on the buyer list when you constantly just resell it? Hermes was in their right to stop selling to her.

@SuperDacob 3 года назад

Yes, it is in fact in their right to block a customer from purchasing in a shop but they have not done that yet... or so it seems... xoxo

@Habibidance 3 года назад

Fantastic video Dacob! I'm so glad you addressed this... Human Resources reached out to Mel- What??? That is unprofessional and so Out of Line! I totally agree with you Dacob!

@SuperDacob 3 года назад

Thank you so much Antonella.

@ruthannemackinnon588 3 года назад

Wow, as someone who once worked in retail, there's all types including those who don't understand appropriate boundaries.

@Jane-eo1pt 2 года назад

Hermes SA has NO rights to give quota bags to clients without file request to the manager. If the manager blocks you on instagram, I assure you there ain’t be no bags for you at this store.

@SuperDacob 2 года назад

I guess that makes sense...

@liborplistak 3 года назад

Honestly, this is your best video. I follow the purseonfleek story and have totally same opinion. 100% speaking out of my mind. Thank you for beeing so honest and direct. 👍😘

@HarryCopperPot 3 года назад

I think Mel should have done things differently, but Hermes HR calling Mel was a HUGE overstep of boundaries. Definitely NOT OK on their part and should be investigated by corporate.

@SuperDacob 3 года назад

Yes, I agree. It was very poorly handled.

@missyrivas8623 3 года назад

Yup. On one hand, the game that Hermès expects clients to play in order to be offered a bag is ridiculous. On the other hand, not only did she constantly speak on personal business w/the SA, but, in a way, used her own stuff to attempt to manipulate the SA. Like that's a clear attempt at emotional manipulation.

@juliamalinovskaya1119 3 года назад

It is ridiculous I agree, however they are not forcing anyone to do it, Mel did it because she wanted to, some people like the chase, some people don’t, if that’s the case she should explore the pre loved market or a different brand all together

@leilaleila4874 3 года назад

Purseonfleek is to blame. The girl was acting kooky with that long ass list. Also, these bags are NOT guaranteed so for her to be having a meltdown, yeah, I would’ve reported her to my manager as well. Truth be told, she doesn’t need a bag, she needs a therapist 😒😒😒😒

@imbaghappy 3 года назад

You are definitely on point and said all the thoughts in my head regarding this situation. Shame on the store manager and the HR. Both sides commited missteps and mistakes but the ultimate violation was HR calling up a customer to call them out. Great commentary as always. 😊

@AnTiSoCiAL6660 3 месяца назад

really loved your video and how you really explained this in breakdown👍.. I do agree 100% with your argument on this channel. I do also watch the whole entire video of hers as well. Even i may not have any Hermes pieces, maybe i will probably get an Apple Watch from them but other than that there nothing more important from there than the personal information about yourself. At the end of the day its a store it should NEVER BE SHARED with ANYONE personal information no matter what it takes to get the "Dream Bag" never ever ever tell about your personal story about yourself in the store or anywhere REGARDLESS. This is almost like going out to Publicity affairs and telling everyone that you're Pregnant and having a second baby and then on top of it telling everyone that you just had a surgery on her forehead which she did also mentioned in her video as well. Other than that all i am going to say is It's store doesn't matter if its, Gucci, Louis Vuitton, Chanel, etc. you should never put your personal privacy to someone else because at the end of the day the SA is just doing their job they JUST DON'T REALLY CARE about what you do and what you done in your life. thats not what they're there for. Absolutely Absurd. smh

@alliahmac 3 года назад

Oh, this is good! Schooling Hermes like they stole some snacks😂. I hope one of their minions see this video...I wish a brand would call my number to mother talk me about my behavior! Well said Dacob, truly enjoyed this and thanks for the laugh :)

@SuperDacob 3 года назад

Thank you Alliah!

@dawnlovescouture2644 3 года назад

I really hate emotional blackmail. It made me very uncomfortable to hear her emails and her repeated sob stories about her trials and tribulations in order to get a bag. I will say that I was at Hermès not long ago and I was trying in rings, and in talking to my SA when she was asking if the ring was too loose I did mention that my fingers were swollen that day because I have RA and that I wanted to try one size down so I could still get a good fit on another day. It so happened that her husband also has RA and we did have a conversation about it for a short time. I didn’t mention it because I wanted pity, but it was pertinent to the situation and not over sharing. I would never go on and on and tell her all of my other woes. And, I didn’t ask for a Birkin afterwards, either!!! It’s always better to keep your business to yourself unless you have to reveal more. If she only said I have to cancel an appointment to have surgery, it’s enough to say that and not go on. The more I think of this situation, the more I can understand why Hermès didn’t want to deal with her anymore.

@samcassie9192 3 года назад

I hope Mel gets better, everyone learns self awareness in their own time and hopefully she comes out better on the other side!

@tsn2021 3 года назад

A great video to watch. Feel like having you in my pocket whenever I come across with problems. :) Your opinion is always constructive and smart.

@SuperDacob 3 года назад

Thank you so much T SN.

@elizarosalind 3 года назад

Mel needs to get her priorities in order... to have such an obsession to this point is quite unhealthy. Love this video Dacob, all very good points xxx

@petiteluxenoir5741 3 года назад

Hi Dacob: A fantastic vid - your response is absolutely on-point. I agree the greatest issue is HR at Hermes breaching customer’s confidentiality by contacting the customer directly and more importantly, the cowardly store manager. There is strong privacy laws in place in Australia - Mel should have solid legal grounds to stand on if she wants to pursue further.

@SuperDacob 3 года назад

Thank you Petite Luxe Noir.

@razorbackbelle4221 3 года назад

At the end of the day, it’s just a bag. It’s not worth the tears or anxiety or depression. She is one person in a sea of people who have been denied their Hermès dream bag. Were they rude to her. Yes. Which is, in my mind, another reason not to give them any more money. Or to praise their bags that are purchased through resellers. Why lift up a brand that you think is abusive? If this was a romantic relationship, I’d brand it toxic and hope everyone moved on to healthier and more fulfilling things. Did she cross a boundary with her sales associate by over sharing and sending emails with block text. Clearly. But, the fact that she’s spent years and thousands over this bag obsession seems indicative of some larger unhealthy issues that I hope she addresses.

@patriciaquintela899 3 года назад

I think no matter what they thought about the style of communicating of the client, they lost a good opportunity to set the tone of the conversation right and be better. It was just a coward thing to call HR. Having a private conversation with the customer and be honest would be the right thing to do.

@jhiros 3 года назад

This is a great analysis, thank you for your time. I agree with your points and respect that you take into consideration all of the perspectives.

@kaytothed3447 3 года назад

You hit the nail on the head. I watched that video when she first posted. I didn’t leave a comment. All I could think was way too much info, desperation, obsession etc. If she wanted a rose Sakura bag that bad, she could have bought it from any one of the personal shoppers she’s used in the past. I never asked my SA to start a wish list. I’ve been a fan of the brand since the late 80s. It took 6 years at my now local boutique for my SA to bring the subject up and see what I would like. I kept it really simple. But my SA also knows I will never email unless I would like to make an appointment. Then I let her go with the conversation from there but I keep the response very short. Dacob you crack me up. You should make the riding crop part of your look. 😉

@SuperDacob 3 года назад

Thank you Kay dear. Yeah, it was way too much to show the emails... for sure... felt uncomfortable to watch.

@wmla4481 3 года назад

The fact that you call out Hermes for its complete failure in handling this (Purseonfleek) matter in a professional manner is comforting. HR had no legal right to contact the customer. Mel does NOT work for Hermes. This is a "game" a very expensive "game" that Hermes created and developed!! There are many, many different people in the World. Of course, everyone is going to "play" the "game" differently. Some will be good at the "game." Some will be bad at the "game." Some like Mel are going to be terrible at the "game." TOO BAD!!! You created the "game" without publishing how the "game" is played and what the rules are!!! So Hermes CANNOT complain if someone plays the "game" in a manner you don't like. That is Hermes' fault NOT the customer. If you want customers to follow certain rules, then publish those rules for everyone to follow!!! Mel was terrible at the "game" BUT it is Hermes' fault for creating a very expensive "game" without any rules and without any guidance on how to play that "game" FU Hermes!!!

@SuperDacob 3 года назад

Here here! So well said and written WMLA 44! Thank you for your comment.

@gorgeouss79 3 года назад

💯

@ahviwe 2 года назад

True

@TheToro1015 2 года назад

agree!

@nantaiwan 3 года назад

I love your advice. I’m sure your dissection of this whole drama will be therapeutic to her. You hit the nail on the head - Desperation! Spending so much money and yet at their mercy? I don’t think so. My advice to her is to spend more time on her kids. They should be the focus of her life.

@SuperDacob 3 года назад

Thank you nancy. Was just trying to keep it as objective as possible but also with a twist of humor cuz at the end of the day... this is a game after all ;)

@bsea9008 2 года назад

I know I’m 2000 and late and have zero experience with luxury brands but this is one of the best videos I’ve watched in a long time, so glad I came across your channel ❤️

@SuperDacob 2 года назад

Never too late in my book. I am always super happy when my videos get viewed. Means the world to me so thank you B Sea for watching my video and for your kind words. 🙏🏻💖🌈🌅

@bluemargarita83 3 года назад

Oh Dacob, I love how articulate you are. Yes, trading your privacy for a bag? Where’s your self-worth girl? That’s really Her-mess 😂

@SuperDacob 3 года назад

Thank you Diyana dear.

@davidyip3641 3 года назад

You hit the nail on the head, everything you said is so true. Great content as always .. love it so much! 👍🏼👍🏼❤️

@SuperDacob 3 года назад

Thank you David.

@seancasey6984 3 года назад

The pink birikin didn’t make her feel fat. She’s felt fat after giving birth and sold the bag because its really bright and eye catching and she did not want to be drawing people’s attention to her with the brightly colored bag

@LadeeBugg81 2 года назад

No, she sold it because thats what she does. I doubt its because she felt fat because it drew attention. She could have put it away in the back of her closet and use it again after losing all the pregnancy weight. Why give up a bag she had for 6 months when everyone knows how hard she worked to get it? No reason to sell it, she usesher baby fat as a cover up for her reason to sell.

@danndeelion 3 года назад

You are 1000% right about human resources contacting Mel, I told her that exact thing as well - total breech of privacy. Human resources deals with EMPLOYEES ONLY. They CANNOT go outside of the company. Totally unacceptable behaviour and everyone all sneaky and deceptive in their dealing with her when the manager could have been FRANK up front and said "This is how it is, this is the problem we are having with you, the end". But no, like true Hermes fashion they skirted around the entire issue leaving her confused, depressed and upset. Terrible TERRIBLE MANAGEMENT!! I told her she should write a personal letter with CONFIDENTIAL on the envelope and personally addressed to the regional manager (by NAME) to explain her experience with the company. I can tell you that will work out amazing in her favour. Every time I have done it - it has shook huge companies down to the ground. It's a trick I learned from my Grandpa, he used to write everyone, every company if he had a complaint or suggestion "PERSONAL & CONFIDENTIAL" to So and So, even the Mayor of the city and received so many amazing responses and commendations from everyone he wrote to. It works!!! (as you know with Chanel).

@appleilustre3692 3 года назад

What a frank and honest take on this matter. Your candid commentary was on point. Mel may not be the ideal customer. She came on as very persistent. But, for me, the profile of the customer was not the issue here. The main issue was how this particular Hermes store did not handle this well. I have been in the sales and customer service industry for a long time and we meet all kinds of customers. Mel is what we can call a “challenging” maybe even a “difficult” customer to some degree. What was really surprising, though, is that it seemed that the Store Manager did not train the SA well to handle this kind of customer and even copped out by asking the HR to handle things. For a luxury brand it is a shame that the SA and, more so, the Store Manager were lacking in skill and professionalism. I can’t imagine how they handle complaints. Ask the HR to handle, too? 😅

@SuperDacob 3 года назад

Thank you so much Apple Ilustre.

@user-sr1kc6jj2b-p1q 2 года назад

I love your commentary on how the luxury SA works. Very illuminating. I'm somewhat perplexed that no one is pointing out that Mel had intimate conversations with a number of other SAs before she had a problem with her last one. I have never approached Hermes or have any intention of doing so but it sounds like the SAs are encouraging a crossing of emotional boundaries in order to hook in the customers with extra good feelings about their store experience. The relationships that customers are encouraged to have with this brand smacks of deep and dirty emotional manipulation of emotionally vulnerable people. It makes Hermes extremely rich as they scramble to prove their brand loyalty. Mel is not the only one to have spelt this out in a video. The difference is that Mel spoke it out loud to their faces which threatened to destroy the facade of fairness. Hermes and other snob brands have a real "treat 'em mean, keep 'em keen" strategy. It's emotionally and financially abusive. If it were a husband you'd throw him out and sue for damages! And when Mel asked why other clients are getting the attention that she used to get, they attack her because they know that they've treated her unfairly but can't bring themselves to face it. Just like a bad husband. Who the hell does this company think it is? Who the hell do the employees think they are? This is a disgusting way to treat anyone, no matter who they are or what their relationship to the company is. I hope they go broke.

@celiaso8589 3 года назад

♥️ another great video Dacob! You brought up great points and discussed it in a very organized, clear, educational, entertaining and also funny manner! “Pellets” 😂🤣 💕 Never give up on LOVE💕 Love you Dacob! 😘

@Wendys_lovinglife 3 года назад

All the emotion over a thing that we put other things inside of in order to leave the house was embarrassing to me and made me really REALLY reassess my relationship with things. No one should get that worked up and emotional about a thing, especially in these days and times. I found it tone deaf and embarrassing and provided me with a bunch of opportunity for personal growth.

@beerachael 3 года назад

💯 me too

@Wendys_lovinglife 3 года назад

@@beerachael Agreed! I'm in good company with you. :-)

@beerachael 3 года назад

(@47 mins) I think the SA went to the manager and he preemptively blocked Mel to stop her contacting him because he knew head office was going to contact her

@periscope7731 3 года назад

There are many ways to look current without going through this much drama and stress. Why not pair a $20.00 string market bag from Amazon with your perfectly tailored Max Mara trousers?💁🏻‍♂️

@Wendys_lovinglife 3 года назад

@@periscope7731 Exactly! Unique and cool and a personal style statement.

@tinamanske2865 3 года назад

Oh my, Dacob, this is so spot on!

@mariemalone6522 3 года назад

I worked in customer facing employment for 40 years. For almost 30 of those years I was a line manager. I wasn't in retail. I worked in Social Services. Both myself and my staff were threatened and abused on a daily basis. HR would never ever contact a customer to challenge them about their behaviour. That was my job as line manager. If I couldn't deal with it I passed it to my manager. HR's only involvement would be to advise managers as to how they might handle the situation and support the staff member/members involved. Interaction with customers is not the function of HR. This is the most bizarre part of this episode in my opinion. Mel may have overshared. She may be a reseller. I don't know as we've only heard one side of the story. At worst all she was doing was trying to buy a very expensive handbag. I don't know what she intended doing with it if she was able to make the purchase but she doesn't appear to have been threatening or abusive to the staff member. This should have been dealt with by the line manager. Having said that I live in Ireland and maybe these issues are handled differently in Australia.

@SuperDacob 3 года назад

Thank you for sharing with us Marie.

@yusun7040 3 года назад

Most likely, the call was a lie. She might have dressed up a call from store manager saying she could choose to work with a different SA and she decided to escalated it to a whole new level. Even in Australia, we don’t handle things like that, there is strict protocols to follow. HR doesn’t talk to customers directly, on any ground, period.

@blacknoise 3 года назад

I feel like I need an Hermès riding crop now. -3- I don't own a horse.

@SuperDacob 3 года назад

I don't own a horse either ;)

@batmanlovesamanda 3 года назад

One doesn't need a horse to get good use out of a riding crop 😆

@leilaleila4874 3 года назад

Right! I was thinking the same thing too and this comes from a girl who rides horses 😅😅

@liz1266 3 года назад

You broke this down so well Dacob! Great video !

@SuperDacob 3 года назад

Thank you Liz.

@theduchessofessex6418 3 года назад

The read with the Hermes riding crop was absolutely ICONIC. Girl, #Her-Mess

@SuperDacob 3 года назад

Thank you Duchess dear

@citrineandclover9743 3 года назад

I just came from this young lady's channel. She seems like a very nice girl, her blue pail Hermes bag is a BEAUTIFUL color..I just adore it. However, I do not understand the prices of these Hermes bags, and the fact that you cannot get a refund if you decide you're unhappy. If I spent an upwards of 12 to 20,000$ and more on a basic looking purse, that purse better rub my feet and do my dishes at night. And much of the time, it seems like you are offered a Birkin. The act of choosing your bag, does not seem to happen as it should.. To be fair, everyone has their vices. If people enjoy spending a fortune on a bag they may not be in love with, and accept that possibility, they can.. It is their money after all. These bags look so basic to me, I'm so sorry to be negative. Go get yourself a Chanel, lovelies. You'll get the bag you want and you'll more than likely save a little money ❤💜

@isla24bonita 3 года назад

Yeah it looks so basic. I guess people prefer to chase after or buy things that are expensive because they perceive it as the higher the price tag, the more value it has. I love designer bags but at the same time I feel like im gullible. 😂

@LadeeBugg81 2 года назад

@@liyanatassim1291 Hermes is an investment, its a better hedge against inflation than gold. Cars depreciate in value, Hermes inclines.

@jennysouthern7188 2 года назад

Thank you for setting out your video like this, and explaining it because when I first saw the video, late last year, I saw a few reaction videos and have heard a few differnt opinions on this including purse on fleeks own reaction video, and I was lost on Hermes' reasons. Having the facts set out and having both sides of the "argument" for lack of better word, clearly stated and hypothetical thoughts and feelings I found it easier to understand and to put myself in both positions. I still dont have a side to take, but the whole thing is easier for me to understand. Thank you.

@SuperDacob 2 года назад

🙏🏻💖🥰

@tubereuse_criminelle 3 года назад

If I were Mel, I'd dm Dacob and become friends! So much sense and care in 1 video.

@SuperDacob 3 года назад

@mrlvianpage179 3 года назад

Thanks for this Dacob, I think the thing that should be thought about before discussing this subject is, we will only ever have one side of the story, and while I am not suggesting that Mel is lying, there are lots of things that are very confused, perception becomes blurred with fact, and as I have said before the store route is not always the way to purchase for all customers

@SuperDacob 3 года назад

So true dear. We will indeed only have one side of the story. Thats why I tried to analyze as many variables from potential Hermes's reactions and actions as possible.... but still, we will never fully know...

@felixoupopote 2 года назад

"rewards company for insane abusive behavior" "screams abusively about insane abusive behavior" ... God damn, those poor babies.

@margogoldfinch8728 4 месяца назад

And I completely agree with you Dacob in terms of that person decision to put her intimacy out there. As you said "ain't no bag is worth that sell out" - exactly.

@lalaland8185 3 года назад

This is easily the best review of this incident. While she is human and kind of lost it on Hermes, HR giving you a call is ridiculous and looks very unprofessional on a brand which claims to be holier than tho.

@SuperDacob 3 года назад

Thank you LaLaLand81

@jeannemarie3704 2 года назад

I am just a mom and grandma. And I just got here.. I am transported to a world I know nothing about. And I am fascinated. 😆 🤣 ❤..the "whip" is essential in this Hermes tale.. fascinating!! Love from Minneapolis Minnesota! ❤

@SuperDacob 2 года назад

Love to you and to Minneapolis!

@unboxingluxury1018 3 года назад

Thanks for this video, i enjoyed listening to your point of view. I understand Mel and if she would be my family i would suggest her to take a break from luxury shopping, focus for a while in other things in life that bring her joy, and if eventually it is a real passion, she will go back to it with a new perspective. I do think reaching the point of being content with what you have is important but i get it, i love handbags too lol I am in a different journey than her and is so liberating. I have an amazing Chanel SA, if the quality of the hot item is not OK for my standards i let the item go and i dont feel bad for letting a unicorn bag go. I think more about the items i want to buy, i take more time and i dont impulse shop. The Hermes journey is a dangerous one. I buy at Hermes the items i really love and not at all thinking of getting a bag. Actually, i had both K and B and sold them so im not interested at all in those. Many people buy at Hermes items that they say they love but they dont and thats when they keep track of how much they are spending to be offered a bag lol I struggle to watch Mel’s videos because her wishlist is so long that i dont see a reasoning behind why so many things? Is there an end? I do hope she can find peace and contentment inside of her after such struggle. If something this pandemic has taught me is to focus on the important people in my life, not on things.

@SuperDacob 3 года назад

Thank you dear. You make a good point. I agree too. She might benefit from taking a brake from luxury shopping for a while because it can get toxic if one lets it get to one's head.

@chantialvasquez3153 2 года назад

But on another side I don't understand why they couldn't have talked to her during her appointment like. "We appreciate your loyalty to the Hermes brand and we are doing our best to fulfill your wishlist, can you please keep email communications concise and business centered". But I have not been fortunate to shop with a luxury brand so idk how they operate.

@epbarrera 3 года назад

I agree, too much drama for just a bag. I understand and I’m empathetic about emotional issues, I haven’t watched that video, hope this person is doing better now. About HR I completely disagree, I’ve been working in HR for many years, never in a luxury company but trust me, we do care about employees! We must be a bridge between employees and companies’ strategy, taking care of both sides is not easy. BUT we are not allowed to talk with customers, in this case that’s Compliance department’s job. However Hermès didn’t have the right to do that for a customer, I agree the store manager is not qualified… Loved your phrase “Her mess”🤣

@IamSydneySpencer 2 года назад

Omg as soon as you pulled out your “whip” I subscribed

@SuperDacob 2 года назад

Haha! Thank you for subscribing to my channel Sydney!

@endogenetic 3 года назад

LOL I had to laugh when you pretended to be Mel answering the HR phone call. Honestly, since it is a private business, anyone can contact her as they’re all employees of the company because Mel’s role is just a customer. HR, CA, store manager, CEO whatever, they can all contact her because it’s about HER behaviour to the business. Whether she signed up or not, the information she gave to Hermes is already an authority itself to the company to contact her if there is any issues. There is no breach of privacy even though it is quite unusual for HR to step in like that. A client like Mel is a nightmare to deal with. Love that she could purchase from time to time ($20K a year is not a lot for Hermes, but generally speaking is high); but the energy and time it takes to serve her is painful.

@iamawesomeprods 2 года назад

It actually didn’t surprise me that hr contacted her, the manager may not know the legal way to speak to this customer and hr might of took over the situation. I know the company I work for there is certain things we are not allowed to communicate with guest unless we get specific wording from the pr team. Hr and pr are very close or the same in some companies.

@iamawesomeprods 2 года назад

Also why we can say don’t trust hr, hr job is also to protect its employees!

@yummylife8984 3 года назад

All mystic vibe that Hermes created around their brand is slowly destroying now. Still there are people who belive that score the bag is like getting Holy Graal, but because of sns people understand...this game not worth any money. It doesn't matter how rich you are - still game is on. And still there people who enjoy this game knowing the truth still enjoy. But I see many people just turns back.

@SuperDacob 3 года назад

Yeah and we see the resale market flooded with birkins and kellys... they are not rare. Its all about Hermes marketing and people really need to wake up and realize the manipulation at hand.

@yummylife8984 3 года назад

@@SuperDacob agree! I saw on Instagram so many resellers of kellys birkins... and just... wow. So whats the point? To score bag from manager?:)

@Tangentbordsblues Год назад

She communicates with the company, the company wants to contact her, HR which is part if the company has every right to contact a person.

@brendacollazo7740 4 дня назад

i hear you talking and reminds me of my temper, i am now subscribing!!

@melikeetoo 3 года назад

You have a beautiful soul Dacob! Couldn’t agree with you more. Your perspectives are on the money!

@SuperDacob 3 года назад

Thank you so much melikeetoo for your kind words.

@nathalieduran7355 3 года назад

Honestly I watched her video and i didn't understand why she cried and got so upset about a hermes shop .

@SuperDacob 3 года назад

It is definitely important to her... xoxo

@beckyshell4649 2 года назад

It is so crazy to have all of this drama and nonsense over a purse. I am all for someone buying good quality items and paying more for the quality. Good quality works , fits, looks, and lasts longer but the price is not always a sign of quality. All that being said I would NEVER pay that much for a purse or beg to be permitted to buy a purse. Mel was just acting like the sales lady was her very best friend telling about birthdays, anniversaries, cancer surgeries, and trying to conceive a baby. I would hate working in a luxury store having to kiss the "I am better than the Peasants" people's butts.

@ekaterinagoryushkina6099 3 года назад

You just expressed my thought in perfect words!!! You sad what I have been thinking since I saw her video.

@andisaints2894 3 года назад

First and foremost, she is an online influencer dedicated to Hermes content. The store people probably knew her, she even said that the people who shop in her branch knew her. I think that her being a public character may have shot her foot. The store probably knew her online presence and activity (including her reselling tendencies, selling all the bags she got from them and all the makeup samples and even packaging online.) And they didn’t like that. They might have confronted her about that OR not, you know Hermes, haha. But who knows only half of the story was told.

@rayemartin1641 3 года назад

it's actually really funny seeing someone as highly followed like her get dragged by Hermes themselves. Hermes took her several thousand notches down HAHA.

@chmichack 3 года назад

Simply phenomenal video. I'm glad you made a video like this from your point of view on this topic and this situation. Just a couple of weeks ago I thought to myself "what does Dacob think about this"? Like you heard me! I didn't want to suggest that you make a video of this type because I didn't know if it included the content and theme of your channel. In any case, your objectivity and expertise simply inspires me every time. To honestly say something that others did not dare. Congratulations! That's all I can tell you. Continue to do so in the future. Among other things, because of such deep thoughts and interpretations from different points of view, I look forward to each of your new videos. I just want to say one thing...now I want to hear those stories about your crazy clients and their demands ;) Please don't blame me

@genevievejimenez1559 3 года назад

Thanks for a very intelligent take on this Dacob...love every single point that you emphasized! Spot on!

@SuperDacob 3 года назад

Thank you Genevieve.

@gens.7893 3 года назад

Mel has invested too much in the boutique: her money, time, emotions, and many many RU-vid videos where she kinda shows she’s an Hermès expert. The way she was dealt with by the HR would really make one cry & get angry. A client does not deserve being treated that way. I’m sure there’s a better way. Maybe she should send her complaints to the headquarters like you! Ü

@CariSalgado 3 года назад

I watched others videos about this, but I love and I agree with your point of view. Thank you for sharing because it’s definitely a lot to learn from this.

@SuperDacob 3 года назад

Thank you Cari dear.

@Bleppity 2 года назад

I think everyone who wants to buy one of these bags should be required to watch her video. Make sure they know what kind of culture they are supporting with their money.

@vonnie1999 3 года назад

I unsubbed from her channel. Since this video, she finally got her Hermes dream bag. The title alluded "she was done". She is/was a reseller and all the drama was unnecessary. I hope she is happy now.

@tiachan59 3 года назад

Wow! Was it from the boutique or another reseller?

@notreallyhome 3 года назад

there are two sides to every story and the truth is usually somewhere in between -- you are spot on with saying everything in life is relevant to one's situation - only disagree about letting go of SM as we don't know the other side of story and perhaps something more happened that was left out but who knows? have shopped with hermes for a long, long time and it has always been chill for me but I am pretty laid back and have never viewed any store nor hermes as a journey (that word, eek!) love ya babe! btw, what are the best books on coco's life that you would recommend? thank you!!

@victoriawallace5095 2 года назад

I really wanted to hear your views. Thank you Dacob.

@SuperDacob 2 года назад

🙏🏻💖

@shaunaplague 3 года назад

I agree completely with your analysis. There are a couple of factors I think you left out though, which is that Mel has a very public ebay store that was linked to her social media, with her name, selling knockoff Chanel and Hermes replica items. She also is selling Chanel and Hermes packaging and "freebies". I think this definitely was a factor, along with so publicly and openly selling her B25 in rose azalee, her first store offer. She also talked very openly about buying a lot of other Hermes bags on the preloved market and selling them too. I think these things could've bothered the SM and maybe was the reason he blocked her on social media? Not that it is an acceptable reason at all for a SM to block a customer, but maybe it was the motive behind his thought process.

@maddijaco2612 3 года назад

that was my point with Hermes. How dare the human resources called her about their staff. its disgusting and zero professionalism. sure they can refuse selling her bags for her on selling activities. but to do that to her is rude and bullying.

@SuperDacob 3 года назад

And its also very lazy of the brand too... xoxo

@leeburgers2444 3 года назад

I commented on her original video that the way hermes birkin fever is real for women and likely men. The current Rolex steel sports fever is the male equivalent...I've heard stories of guys wining and dining the AD bringing them Donuts and champagne lolol I somehow walked in (2 years ago mind you) and bought an explorer 1. I would honestly feel so weird trying to schmooze the AD like that. Just more retail games lol

@periscope7731 3 года назад

It’s human nature to want that which is hard to come by. I’d be happy to own the Tudor Black Bay. No long waitlist for those timepieces.

@jojot9342 3 года назад

Super Dacob, you rock this topic! As usual.

@SuperDacob 3 года назад

Thank you JoJo T!

@majamajaist 3 года назад

Oh my,HR calling was the worst thing ever....how are they still working there,and how someone comes up with an idea to call someone like that? HR is a strictly internal department. And I wonder how that manager got promoted to manager at all,having the problem to grow a pair....hmmmm. Such a mess. The woman did her part,yes,but they are the company. I lean more towards them if we talk about who is guilty.....

@juniorcasemiro 3 года назад

Oh God… I came across this video the other day. The whole thing is just humiliating. It’s 2021 and H keeps whoring their bags out, the worst is that people keep whoring themselves out for these pieces of leather. There’s Chinese factories out there making exact 1:1 replicas of Birkins and Kellys, it’s not like it’s the most unique and intricate piece of art. Imagine spending 200k on a bunch of scarves and those hideous clic clacs, those H sandals just to be offered a bag… Go buy from another brand!!! Save your money, go buy a house! THAT’S an investment.

@ChiChichiwe01 3 года назад

😂😂😭

@periscope7731 3 года назад

Bingo.💊

@blacknoise 3 года назад

I like my Basic Bitch clic-clac and orans, thank you very much, but... tea.

@chermainetan 3 года назад

Love this! Hilarious and totally agree with u Dacob! Much love from Hong Kong x

@ozel 3 года назад

😂 you are so funny when you spoke about the store manager

@TheKawaiikari 2 года назад

Simply put: she suffocated them and they smelled so much desperation that they thought she was mentally unstable. Have some mystery about you lol. The emails were so damn long IIIII couldn’t keep up with what the hell she wanted, and I’m not a SA from Hermes with 20 other clients!

@theugliestbeast 3 года назад

I unfollowed her precisely because I feel like she’s buying and selling her bags all the time, it becomes frustrating to watch after a while.

@sonjahorne4805 8 месяцев назад

Wildly late to this but I'm studying economics and am working on a research piece on luxury economics. Y'all it is INSANE that Hermes etc. act like they have any right to stop you reselling. Sure, they can refuse service but nobody signed ANY enforcable contract when you exchanged currency for a good. Also, the way these freaking merchants act towards customers is bizarre. Why put up with any of this unhinged behavior from these brands. Nothing is worth this. It's a bag. It's not art. It's mass produced (mass production btw does not exclude hand made items. It means there's more than one made, clearly what luxury houses are up to). I guess thanks for the hilarity of watching people pay to be abused?

@kristinrogers2586 3 года назад

First of all she is a resellar. That’s really the end of story. Everything else she did was EXXTRA.

@andrewevans1116 2 года назад

I saved this to watch until I could do it justice an ohhh child………deliciously put❤️❤️

@SuperDacob 2 года назад

Thanks Andrew 😉🥰💖🌅🌈

@mfm4582 8 месяцев назад

The woman's entire identity is wrapped up in Hermès. I found her to be a very narcissistic and sad character.

@mfm4582 8 месяцев назад

And I admire Hermès for protecting and standing up for their employee.

@constitutionalcarrot3720 Год назад

It’s not that I don’t take it seriously because I don’t believe you, but that I can’t believe you would Rumpelstiltskin your un-conceived CHILD to get a bag. Lord have mercy.