Grand Design does right 🔥 Supplier under fire.

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✅ VIDEO DESCRIPTION
The broken frame on their toyhauler was repaired at Grand Design. What happens now?
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📺 Videos mentioned
Can we trust our RV? • Grand Design RV unsafe...
THIS was missing from their new RV: • RV nightmare: THIS was...
Is RU-vid HIDING my channel? • Is RU-vid HIDING my c...
Update on their RV nightmare: • Update on their RV nig...
$800,000 Tiffin motorhome disaster: • RV nightmare: $800,000...
Tiffins responds to motorhome disaster story: • Tiffin responds to RV ...
Living in a Lemon- in the repair shop! • Living in a Lemon: Our...
This video caused Jayco to buy it back: • His RV had problems- t...
This video caused Alliance to buy it back: • Our new RV will NEVER ...
This video caused Fun Town RV dealer to buy it back: • Angry RV owner gets su...
This video caused Tiffin to buy back an $800,000 motorhome: • Tiffin responds to RV ...
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Liz Amazing is a consumer advocate helping people who have had problems with their new RVs. The RV industry has responded to her videos by flying techs in to make repairs, transporting rigs back to the factory, and even buying back defective RVs.
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#rvindustry #lippert #granddesignrv

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1 окт 2024

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@LizAmazing Месяц назад

🧲🧲🧲 LINKS 🧲🧲🧲 🚩Support this channel and the work that I am doing to bring about change in the RV industry: -- www.patreon.com/LizAmazing ✉ Sign up for my newsletter: lizamazing.com/ Support the work that I'm doing by making a PayPal contribution: www.paypal.com/ncp/payment/FLA2AAPTM4XQ2 **If you'd like to be interviewed about your RV ownership experience (good or bad), email me at lizamazinginterviews@gmail.com 🛒 Liz Amazing’s Amazon Store: www.amazon.com/shop/lizamazing ***As an Amazon Associate I earn a small amount from qualifying purchases. You don't pay any extra AND you help support the channel. Thank you! NOTE: This channel does not condone threats or violence of any kind. If you are upset or outraged by acts of dealer or manufacturer misconduct featured in this video, I encourage you to utilize lawful means of expression, including NHTSA for safety issues, and online forums for further discussion. 📺 Videos mentioned Can we trust our RV? ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-rownphniqFA.html THIS was missing from their new RV: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-6nHo9xhlt6s.html Is RU-vid HIDING my channel? ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-H18GyZffGO8.html Update on their RV nightmare: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-xvkvZ0gZA8A.html $800,000 Tiffin motorhome disaster: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-d8U_e0FPAMU.html Tiffins responds to motorhome disaster story: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-TO3Uu-KcQLA.html Living in a Lemon- in the repair shop! ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-hzWNPXwVopw.html This video caused Jayco to buy it back: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-4L6i4yr4wx0.html This video caused Alliance to buy it back: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-PV_ytjlyZ7w.html This video caused Fun Town RV dealer to buy it back: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-XeiF6lnuyOY.html This video caused Tiffin to buy back an $800,000 motorhome: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-TO3Uu-KcQLA.html 💙💙💙 Shout-out to our Patreon Super Fans. Thank you so much for your support! 💙💙💙 Andre Balogh Mary Adham Patrick Armendarez 💙 Join me on the Patreon community and get the inside scoop before everyone else! - www.patreon.com/LizAmazing

@mhughes1160 Месяц назад

As Alan Shepard said …………. Built by the lowest bidder . LoL 😂

@HomesickforAlaska Месяц назад

I am retired and my wife is retiring soon and we have put our previous retirement RV plans on indefinite HOLD, specifically because of the tsunami of RV problem's that seem to be increasing every year over the last decade. We had several new campers and trailers (Four Winds and Jayco) in the 80's and 90's when our boys were young and we loved all of them and used them extensively and I don't remember any real issues with any of them. I would not trust anything coming out of almost any of the current RV manufacturers and basically have to gamble and cross my fingers that I got the rig that was put together correctly and that someone MIGHT make it right if there is something wrong. I just don't need that aggravation. If I want to gamble I will go to Vegas, not to an RV dealer.

@Cybersawz Месяц назад

I feel the same way. Why spend your retirement years in aggravation with an industry that has NO consequences to provide a QUALITY product?

@toddtonis Месяц назад

I agree with you. We bought an older Airstream (1986) which was well taken care of by previous owners. While camping over the past few years, we've met some other Airstream owners who have trailers built in the last 2-10 years that have told us to "Hang On" to that older Airstream as they don't build em like that anymore after sharing with us all the problems they've had with their new trailer. So, I think this pattern of poor quality control exists in many RV or trailer manufacturers.

@G..G.. Месяц назад

Smart indeed.

@atticushexcel9567 16 дней назад

I have spent years researching RVs and trailers and I will NEVER own one. I will 100% spend the money on hotels and restaurants. I have run the numbers and there is no WAY that the "RV" lifestyle is for me. Why the heck would I want to fix a brand new anything when I retire? Why do I want to sink tons of equity into a pile of garbage that will depreciate in value to zero almost instantly. RVs and trailers are a joke in my opinion.

@lyfandeth Месяц назад

Hi Liz. Not surprising you got a c&d letter from lippert. Maybe all the rest of us should invest a buck and send THEM c&d letters ordering them to cease and desist from all further operations until they can get an ISO9000 certification for their process control?

@LizAmazing Месяц назад

Wouldn't that be awesome if they got that certification? Thanks for your comment, and for watching!

@steventucker5750 Месяц назад

I agree but the issue is people are just not getting involved. This translates to all parts of our society. If more folks knew they were being held accountable things would be very different!!!

@joewoodchuck3824 Месяц назад

Great idea!

@allan9603 Месяц назад

@@LizAmazing Thor got a real good Cease and Desist letter from me, I can't write here what I said, but it included a lot of @#$% and )(*&^ ....😂 😂 Humor me Liz 😂

@earlhunt2815 Месяц назад

I'm WOW grand design doing the right thing? Mercy. I have to change my tone about them. Too bad Winnebago bought them out. But Thor is the real devil... buy a Thor and go poor.

@BrilliantDesignOnline Месяц назад

I think GD saw a firestorm of bad press affecting their bottom line as in no new sales. I am really glad they took responsibility, but I wonder if is a thing where YT beat them over the head by numbers, but what about little guys with no access to YT and the sway of that influence. They HAVE to communicate with customers to resolve issues, because if they do not communicate directly, they will receive communications indirectly by BAD word of mouth, which will sink their ship. Tell the stockholders to take a back seat, because we are going to do it right and it will cost a lot, but in the long run, it will be WAY more profitable, having a sound product, happy customers and an empty service department because of no problems. I was a design engineer for a coach company, and I can tell you a significant amount of lost profit was caused by visits to the service department to fix stuff that SHOULD have been addressed on the line, before the coach ever left the production, not to mention customers who had to travel BACK to Oregon to have repairs done that should NEVER have been needed, if the machine was built properly to start with.

@jeffhatmaker817 Месяц назад

Keep shining the light on these issues." A picture (or video) is worth a thousand words" is not just a saying. Pictures and videos are objective evidence that expose the defects that plague these high-dollar RVs.Manufacturers and engineers need to stand by their products.

@carrief7342 Месяц назад

I am so happy for you both, Patrick and Bea! Grand Design came through and made things right! I love your positive attitude and encouragement to others. You are on the road now and enjoying yourselves like you should be. Many blessings 🥰 And thanks, Liz, for all your hard work helping this couple to get things resolved. You are Liz Amazing! 🥰

@bonnieson4989 Месяц назад

Rv owners need to get legislation going to protect rv purchases, lemon laws enacted.

@GDRVMajorIssues 25 дней назад

I am literally working on that as we speak. Will be pushing for federal safety regulations just like any other vehicle or trailer that requires a VIN, license plate, and travels on U.S. roadways. The NHTSA is not responsive enough to the overall problem here and this will require legislation.

@maryh3438 Месяц назад

Happy you are in a better place with your RV. I understand how your wife feels. Prayers for Happier Trails. Thank you Liz because you are amazing.

@LizAmazing Месяц назад

Thanks so very much for being here, Mary! Have a great weekend!

@Patrick_Armendarez Месяц назад

She is much happier now. We have nearly 4000 miles on the rig with only a valence coming loose. But I attribute that to the bad roads coming through Louisiana. We are taking the RV for some renovations. We are very confident in our rig.

@hippiebits2071 Месяц назад

I really appreciated how this couple returned not only to share their update but also further educate people regarding reasonable expectations. The warranty extension is quite encouraging that real progress is being made.

@DonFarmer-hq5sw Месяц назад

True journalism holds the power to make change through public exposure ! Good work Liz. ❤. You and this channel are making a difference 😊

@nikkifleming6290 Месяц назад

We had a 2018 (build date 7/17) GDRV Momentum 397TH and it was solid! The majority of issues started after Winnebago purchased GDRV in 2018. Then the virus years (build dates May 2020-?) made things way worse. I hope GDRV has gotten back to their roots that earned them a good reputation.

@markgrehlinger7117 Месяц назад

I've been shouting it from the rooftop for over a year now.LIPPERT IS ABSOLUTELY 100% COMPLICIT IN THIS FRAME BREAKING FIASCO! If LIPPERT are not "man enough" to tell a manufacturer of RVs that the manufacturer must purchase heavier frames - THEN LIPPERT IS A CO-CONSPIRATOR!!!!!!!!

@Patrick_Armendarez Месяц назад

Yes, they were smart to deflect and through manufacturers under the bus. And yes the manufacturers are at fault and GD is now owing up to that. Lippert is complicit and they need to own their role and work harder to build a better product and to be a better partner.

@norm5785 Месяц назад

Does Lippert inspect their welds?

@charlesc5983 Месяц назад

@@norm5785the superstructure is not welded to the frame. It’s bolted to the frame.

@timothyjones1576 27 дней назад

@norm5785 would say no as they look like dog turds. Some areas not enough heat and others burn through. Playing with lives for the sake of a buck.

@crazaceinc 26 дней назад

I disagree! They get told to make a frame by the crappy manufacturer! ATC!!

@grantmarut7488 Месяц назад

I bought my RV at White Sands in Summerdale Al Great experience Family operated Great service dept all around will recommend if you looking

@CozyLivingMachine Месяц назад

This goes to show that exposing the truth really does have an impact in this industry. I certainly respect the leadership at Grand Design for changing their minds and finally doing the right thing, I hope they have developed a new ethos for the future to make customers happy like this without such frustration.

@Dakota-xi6cg Месяц назад

I'm so glad RVer's can get help through you to put their lives back together again, and get help with all these problems. I'll never get an RV in my old age, I'll just be happy where I'm at.

@dougnorton5143 Месяц назад

It's nice Liz that you're giving accolades to Grand Design, but let's not forget that it took a lot of people shaming them into finally doing the right thing. Kudos to them for finally doing the right thing but, what about the next customer. Will they do right by them without having to be dragged out kicking and screaming first?

@GDRVMajorIssues 25 дней назад

They did right by them only because they made them sign a non-disclosure agreement like they do with everyone else despite it being a manufacturer defect or warranty. as I always say, "This is what they do!" (Grand Design that is)

@kal7049 Месяц назад

I have a feeling that Thor is going to have to defend a Class action law suit soon. Especially when there are $800,000 Class A Tiffin units involved. And a major lawsuit needs to happen. A big RV company has to take a massive hit for the entire industry to improve and for the US government to step up and create regulations. You don’t see this happening to tractor trailers hauling heavy freight. Grand Design probably thought it’s cheaper to fix the defects than defend a massive Class action lawsuit. They would have definitely lost the law suit and they would have gone bankrupt. I can’t imagine anyone buying a RV from a bankrupt company that failed to fix their defective products.

@joygarrett8397 Месяц назад

So many people talk about how these are depreciating assets & how they are not meant to be used a lot. Well, if you want 200-300k (or less or more) they Should be built for moving, going down the road, etc!! Standing up to that!!!! Even the smaller “cheaper” trailers should be able to withstand more than 2 trips out a summer! They are RVs . . Meant to move down the road. So build them that way!!!

@LizAmazing Месяц назад

Exactly right, Joy! And they used to build them to last, for sure! Thanks for watching

@dangeroustoman Месяц назад

And the roads were pretty crappy if not gravel.

@garygerard4290 Месяц назад

shouldn't all these 'fixes' be incorporated into the assembly line? I'd think a company that produces a product that does what it was designed to do would quickly rise to the top of the industry. Produce a great product - make a fair profit and the customer will beat a path to your door.

@joygarrett8397 Месяц назад

@@garygerard4290 I agree. Maybe offer FEWER choices (do we Really need 4 color choices &5 floorplans for EACH Length of a unit)? Fewer but Better (folks can still custom order). In their efforts to “please most of the people most of the time” they are falling Way Short on quality & reliability!

@leerod Месяц назад

Maybe some cash appreciation to Liz for all Her hard work ?

@billmalec Месяц назад

Lippert sucks. Period. Our furniture peeled. they offered a 25% discount on new (price- inflated) furniture where they'd make even more money. I told them where to stick it. They were way way way too nice talking about them. I know for a fact a company that refused to paint their products because of their reputation.

@tm8747 Месяц назад

placing lag screws in a 5th wheel toyhauler is STUPID, lag screws are made to not to flex on a steel framed trailer, bolting is the only sure way to fix the fix? sure the lag screws is in a hole pre drilled but the screw portion is in wood and wood gets moves and tears away . stupid designs.

@LizAmazing Месяц назад

Yep, there's been a lot of talk about those lag screws. Thanks for your comment!

@mobelue Месяц назад

Liz, if you had helped me with a $200k, $500k, or $1 mm mistake like I’ve seen you do, I’d feel compelled to send you an appreciable check. I hope these victims you rescue are showing you some big-time love. You’ve earned it!! I know you are growing your channel, but it’s not comparable to what you are doing.

@frostyjim2633 Месяц назад

You need to mind your own business

@JulieBeyerRDN Месяц назад

@@frostyjim2633what are you talking about?? He is right!

@Itsa_Mea Месяц назад

Seriously? Folks are coming on her channel providing footage for her to produce a video that in turn is giving her publicity and payment from RU-vid. They don't owe her a dime. It's rediculous to even suggest it.

@timothyjones1576 27 дней назад

@@Itsa_Meathere is an application fee for her to look over your case. Beyond that I can't say for sure but if anyone feels compelled to compensate her I'm fine with that as she is saving lives in a sense.

@lilricky2515 Месяц назад

But why does it take a RU-vidr to shine a light on Grand Design for them to do the right thing??? Liz, I know you made this your RU-vid focus, but you shouldn't be necessary if Grand Design cared about their customers.

@GDRVMajorIssues 25 дней назад

I keep telling my Facebook members, Grand Design truly does not care about their customers. They keep proving this time and time again. Talk to over 5300 members that are going through this and you can see it yourself.

@tishb62 Месяц назад

I am happy that GD stepped up and did right by these people. I know more people happy with GD than not. Thank you Liz for all these videos and things you’ve done to help so many.

@markshelhart8338 Месяц назад

Made a really great point about towables having certain limitations and the need to stop marketing them as fully contained mobile houses that can be moved daily.

@travismull944 Месяц назад

Nice to hear but I wouldn’t purchase a Grand Design anymore after they sold out. Unfortunately it seems all the good manufacturers with good quality and value get bought out and then turn to crap.

@brandonschmale6693 Месяц назад

Grand design and lippert are both at fault. Yes lippert only builds what’s sent to them in blueprint which is a huge fail on grand design but lippert can clearly read blueprint and see it’s not going to be stout enough.

@kerplunk38880 Месяц назад

Grand Design chooses to buy the parts from Lippert. Grand Design is accountable.

@Absaalookemensch Месяц назад

Well done Grand Design. They listened to Liz and their customers.

@LizAmazing Месяц назад

Thank you for being here and for making the channel the force that it is!

@billmalec Месяц назад

They should have fixed it in the first place. They get no props from me for doing it only because they got called out in a video.

@Absaalookemensch Месяц назад

@@billmalec Enough people call them out and it'll cost less in lost business and repairs to do it correct from the get go.

@billmalec Месяц назад

@@Absaalookemensch they get called out all the time by the people that bought from them and have a warranty. They should fix it the first time.

@kal7049 Месяц назад

Grand Design probably thought it’s cheaper to fix the defects than defend a massive Class action lawsuit. They would have definitely lost the law suit and they would have gone bankrupt. I can’t imagine anyone buying a RV from a bankrupt company that failed to fix their defective products.

@myexpressways4106 Месяц назад

I had a 2018 GD Imagine that had the Lippert suspension mounted out of alignment resulting in a catastrophic tire failure. The damage included punching a hole through the floor as well as exterior trim damage and a wheel destroyed. That ended up being covered by warranty after I made a reasonable request. I sold that trailer in 2023 and replaced it with a new 2022 Gulfstream Vintage Cruiser, purchased in December 2023. Warranties were effective upon purchase date. In May 2023 after approximately 2000 mile being towed, the right spring broke and put me stranded near San Francisco on Memorial Day weekend. After calling Gulfstream and Lippert, I was able to get warrenty repairs made and to continue my travels to Oregon. Except. The left spring was fatigued to the point of near failure, too. After proving I had not overloaded the suspension (Cat Scale receipts) I arranged lower cost repairs at a shop in Eugene, OR, I requested that both springs be upgraded from 2000 lb rated three-leaf springs, to 2200 lb rated four-leaf springs with labor costs covered, too. Lippert agreed to this proposal and now I am back on the road, feeling safe and satisfied at last. I believe I benefitted from your channel and the network of RVers who speak out in support of one another and the RV lifestyle, full-time or camping only. We are all in this together! Thanks, Liz!🙏🤗

@LizAmazing Месяц назад

Wow, thanks for sharing your story. So glad it all worked out. Yes, there certainly is power in numbers. Thanks for being here and happy travels!

@redpanda_7008 Месяц назад

This is why I can’t justify buying a used camper. This is proof someone traded in a lemon which will just be sold again to another person. I couldn’t sleep at night knowing I did something like that.

@ronhall3686 Месяц назад

He mentioned the key word "monopoly" aka sole source. The Indiana Attorney General needs to enforce " Anti Trust" monopoly laws against Thor and Lippert.

@Patrick_Armendarez Месяц назад

Competition is needed.

@BillyLapTop Месяц назад

Regarding warranties. A company issues a warranty for a set period, then a year or two down the road the company folds and those warranty claims wind up in a bankruptcy court and are discharged. One should ask these manufacturers before hand if those warranties are underwritten by an insurance company for the full term originally stated, in case the manufacturer fails. It is what you don't know that can hurt you a whole lot.

@dennishazeltine7877 26 дней назад

Keep up the good work Liz I have such a bad taste In my mouth with the RV industry I bought what used to be a great RV in my Jayco Eagle 5th wheel only to end dumping money into it month after month once the waranty was up Thor and Jayco wiped there hands of it I want to get rid of this thing so bad and down size now that the Grandkids are older and not camping with us as much but I don't want to start over with another junk...So Liz don't be intimated by Lippert keep up the goid work, Lippert definetly has skin in the game on this fiasco.

@therealcomment1811 27 дней назад

Liz.. I love what you do to help these people... I am an RV owner but have not had any major problems just yet.... never let these companies intimated or threaten you.. just keep doing what you're doing...

@QueenBeaTravels Месяц назад

The sad part of all of this is that in another 5k miles it might all fall apart again. Think about how many NDAs have been signed.

@CCaudits Месяц назад

Good for you Grand Design but not so sure about Lippert frames though. Have heard a lot of horror stories about Lippert.

@brojerhwg5206 Месяц назад

this reminds me of a long term abuse victim rejoicing over the actions of their abuser because the abuse has "stopped".. Then they're told... " it will never happen again...again...and once more, again...ok?" .....( i avoid the whole bunch. ) 🎉

@waltermycroft1560 Месяц назад

Liz, you're more than amazing?

@GENECARP Месяц назад

It’s nice that they stepped up….But and it’s a big but, shoddy workmanship out of the gate…Disgraceful greed,,,

@billkrill4656 Месяц назад

Exactly

@cindyrose4155 Месяц назад

Time for a Class Action Lawsuit!

@crankshaft007 Месяц назад

Grand design only stepped in because of Liz please remember that ! Don’t be praising a company that was boxed in a corner for doing the right thing finally.

@dougnorton5143 Месяц назад

How about the question I haven't seen yet. What is this rigs value going to be or rather how is it going to affected by all this?

@LizAmazing Месяц назад

Yes, Patrick touched upon that when he talked about the new extended and transferable warranty. Five years. The best in the industry for towables that I have seen.

@Patrick_Armendarez Месяц назад

I’ve seen some sales recently and the values are starting to return to normal. The whole industry is depressed right now so values are low. But the bleeding is slowing.

@dougnorton5143 Месяц назад

@@LizAmazing Well, that may be so but, this rig reminds me of a car that has been close to being totaled but yet rebuilt so to speak. By insurance standards and others, that's an automatic depreciation in value. Just wondering how bad this rig will take a hit if they should ever decide to sell or trade it.

@danlaur7973 Месяц назад

That's great that these particular folks got their issues addressed, but what about all of the other folks out there that may have bought the same brand/model & didn't benefit from a nationwide letter/email writing campaign to get their rig fixed?

@rhondameyers1632 Месяц назад

I'm pleased to learn that Grand Design stepped up to the plate and took care of their rig and apparently others. Let's hope the warranty topic spreads across the industry.

@kathykeene2092 Месяц назад

I am super pleased that Grand Design did the right thing. If they keep it up, they can restore their reputation. Lippert? Can you do the same?

@GDRVMajorIssues 25 дней назад

@@kathykeene2092 This was not doing the right thing. This was Grand Design getting exposed and using Patrick and Bea's case as a social media marketing ploy. Not the first time they have been using this strategy.

@dudettegirl3261 28 дней назад

I and my neighbors who are all full time rvers know that during the covid lockdowns dealers started manufacturing with used parts out on new rigs. Because of supply. They won't tell you that. It, if it's a part they cant get and you cant see they just skip it. I had my hot water tank develop a leak 3 years ago. No heaters in stock.....was nightmare. Do not buy any rv built in 2020 or after. I bought an older tin bunkhouse in 2017, seven years old. No problems except the water and heater went after 10 years. Best of luck to you all.

@patrickmckowen2999 Месяц назад

Great update 👍 Thank you Grand Design for stepping up. Cheers

@LizAmazing Месяц назад

Thanks Patrick, have a great weekend!

@Patrick_Armendarez Месяц назад

The did great work on our rig. We are very happy.

@WestsontheMove Месяц назад

They stepped up for one couple who had a video about what happened to them and that is why Grand Design "stepped up". No other reason. Their kryptonite has always been RU-vid videos exposing them but this video gives them public adoration. They are right now continuing to avoid a bunch of their customer on my "Grand Design RV Major Issues (5.2k members) Facebook site. They are pawning them off on dealerships who are not qualified to do the repairs, let alone diagnosing them. They are still trying to blame their customers for Grand Design's poorly designed and engineered RVs. There is way more to this story than what Patrick and Bea's experience was. So disappointed with this.

@CRE8TEDbyGod Месяц назад

Had a couple issues with my Grand Design but I fixed them myself and in general I’m happy with my rig.

@milesb4231 29 дней назад

Glad to hear about a Grand Design success. Lippert is concerning though and the weak link.

@H.pylori Месяц назад

Amazing Liz did an amazing job with this case. Thanks to the couple featured in the video for sharing their experience. Before social media, these issues would have been ignored by the manufacturers. They have clearly disregarded one of the main tenents of TQM (Total Quality Management) which was popular in the 1980s: the cost of doing the job right the first time is much smaller than having to do the repairs on a faulty product. So many other companies that embraced TQM have also forgotten or ignored these principles....Remember FORD and its Quality is Job #1!"

@charlesc5983 Месяц назад

I’ve seen many videos on this . Now lippert can say they built the frame to the manufacturers specs. Then grand design overbuilt it and stressed the frame. But having said that , when lippert had the first frame break reported to them , if I were them I would have said wait a minute or reputation is on the line. I would have started working more closely with the manufacturer and say hey we ain’t gonna provide frames if your going to over build on them.

@borabora4480 Месяц назад

It seems that these rigs are simply under engineered on top of the poor training for techs in the field. The engineering concerns extend from the frame to all the parts so given Lipperts involvement, they seem to be the main culprit. the weight issue is real.the industry wants to market these toy haulers to dreamers to carry what these folks would like despite they can not actually perform to that level. this approach is not limited to the RV industry. Consider the EV industry and the promises that have been made. Buyers need to understand the reality versus what they would like it to be. Good on Grand Design for steppng up. I can only hope that this is truly not a one off repair but they follow through. Now I wonder if they will start using carriage bolts instead of lags on their new builds each time despite Lipperts suggestions. Will Grand Design continue to market these toy haulers without the warnings of the weight issue?

@jasonradmacher8013 Месяц назад

Good on Grand Design. While they may not be the same company as they were prior to the Winnebago purchase, it's good to see them making 'right' by this couple. And yes: Quality metrics, standards, and reporting in the RV industry my have to be legislatively compelled to foster change. Keep it up, Liz!

@dansiemens1455 27 дней назад

The rv industry seems to hide behind there contracts. Its really needs regulation to protect consumers. I think the big question is this violations of national traffic safety acts as having a frame break suggest that it should be a recall to address safety concerns.

@WestsontheMove Месяц назад

This video is very disappointing and especially after playing my part in also helping Patrick and Bea with Grand Design! Basically, Grand Design was just let off the hook with this video and they are still doing this to people as we speak. You know this yourself Liz. The ONLY reason they did anything at all was because of your video Liz and I am glad Patrick and Bea got their rig fixed, after all this time but Grand Design was just let off the hook after everything that these guys went through, let alone what many other people are going through right now with them. Lippert is not the only problem here and no, I'm not letting Lippert off the hook by any means as both companies knew what was happening here. So Grand Design is basically throwing all the blame towards Lippert and not accepting the blame for poorly engineering their RVs. The new 5-year warranty has so many loopholes to let Grand Design easily off the hook and voiding a customer's warranty work. Grand Design told Patrick and Bea what they wanted to hear but they are not treating their customers equally. I do appreciate what Liz does, very much so but this video is very disappointing. -Pete @GrandDesignRVMajorIssues

@LizAmazing Месяц назад

Hi Pete, I was thinking about you when I interviewed Patrick and Bea. Thanks for sharing your opinion and for pointing out there's still room for improvement at Grand Design. I appreciate everything you are doing to help folks!

@Patrick_Armendarez Месяц назад

Pete, Bea and I continue to appreciate your help when we started this Journey. It was very important that we put some miles on our rig, before we recorded a follow-up. It was also important that we were able to talk to others with positive experiences and read other positive stories. I said there was not perfection, but I saw a number of good outcomes for people who had no social media presence. This is our story. We had a positive experience after GD acted. I know others feel different and respect that.

@WestsontheMove Месяц назад

@@Patrick_Armendarez Not perfection and letting Grand Design off the hook for the most part are two different things. We sat for lunch together and talked about these things and now here we are. Well, I'm glad you got your RV fix but now I have other people to help who are not getting all the social media attention and many are truly struggling.

@roofermarc1 Месяц назад

A lag bolt in a camper? Come on man that's no good

@LizAmazing Месяц назад

All of the fifth wheels, and I think maybe all of the towables actually, have lag bolts connecting the super structure to the frame. Thanks for watching.

@roofermarc1 Месяц назад

@@LizAmazing I can see why they use lag bolts. Easy to use a lag bolt, super fast, time constraints! We use bolts on houses to hold the framing to the slab!

@EarlSimpson-k4j Месяц назад

Liz, you are certainly a force to be recon with. I so glad for this couple was taken care and I hope others will to. That gentleman was very well spoken and I am sure is glad to have gotten the action he got. 5 Stars 🌟🌟🌟🌟🌟 for all involved. Liz I may have said this to you already, but you are the Ralph Nader of the RV industry. A very sincere thank you for what you do. I hope to meet one in our travels and thank you personally. God Bless & Stay Safe.❤

@davedunn Месяц назад

Liz, I understand and I’m sorry you have come to this point of self preservation.

@MarkB.-mo3lz Месяц назад

So, Grand Design repaired and strengthened the upper frame area with gussets and better bolts, etc. So WHY didn't they build it this way in the first place?? Answer: cost. This is no different than the Ford Pinto fiasco in the early 1970's. Ford could have fixed the problem with something like a $5 shield to protect the gas tank in rear impacts. But they didn't. Why? Because they determined that paying out lawsuits for death and injuries was more cost effective. Fortunately, nobody has been injured or killed by the inadequate build quality of RV's.....yet.

@DP52001 Месяц назад

Amazing how so many/most companies only take action AFTER feeling the threat of true ramifications to their business - not because they stand behind their product(s) and customers...

@waynesmith2549 Месяц назад

Shout out.to.Grand Desigm.for.steppimg.up. Lets.give.Grand Deaign.a cheer as the earned.a thumbs up on this one. Lippard is due for insider employee to.expose.the bad quality

@GDRVMajorIssues 25 дней назад

No! No shout out to Grand Design for fixing their manufacturing defects and sloppy work after trying covering up it up. This is not all on Lippert either even though Patrick made it look that way 100%. They have their blame of course. Grand Design spec'd these frames out and anticipated some push back until people like Liz and myself expoed them and how much more massive this problem really is. Stop waving your pomp pomps for this corruption that effects so many people and especially when they are full-timers and displaced from their homes.

@realfoodcures Месяц назад

I am a first time RV owner when I bought a new 2022 Thor Scope. I used it the first summer but then it had 4 recalls and parts that were broken from the factory. General RV did some repairs during the second summer. The third summer (right now), I used it once but it has spent June, July, and August in the repair shop again. 2 summers in a row I have not been able to use it. I contacted Thor and told them they need to buy it back but they won't even guarantee that they can help me in any way.

@kal7049 Месяц назад

Your post may get lost as just a reply. Contact Liz directly for help with your Thor. I have a feeling that Thor is going to have to defend a Class action law suit soon. Especially when there are $800,000 Class A Tiffin units involved. And a major lawsuit needs to happen. Some RV company has to take a massive hit for the entire industry to improve and for the US government to step up and create regulations. You don’t see this happening to tractor trailers hauling heavy freight.

@kathykeene2092 Месяц назад

That’s a very sad and frustrating story.

@GDRVMajorIssues 25 дней назад

@@kal7049 Mostly all of the RV assembly companies in the Elkhart County, Indiana region are guilty of this poor and in some cases dangerous manufacturing or better yet assembly. Stop buying anything made in elkhart County, Indiana and maybe then we will start seeing some change! The Indiana Mafia (as many of us call them) have been getting away with this for decades and now they are being publicly exposed. Start looking into RVs made in other states like Oregon or California who also build their own frames to a better standard. RV employees also need to start a workers union to fight back the abuses they are also going through in many cases. Remember this also, RV assembly companies and dealership are in this mess together because they created it together and they do nothing but deflection and delay. I have no sympathy, knowing what I know now, for dealerships either. I sure as hell hope Lazy Days does close their doors and RV assembly companies like Grand Design have to buy back all that inventory that they are stuffing dealerships with.

@dsan2910 Месяц назад

Love❤ hearing the good stuff! Keep it up Liz! Does airstream have these issues? Is this a price point thing?

@mrsqueenb6711 Месяц назад

Competition is a good thing. When there is a monopoly in any business consumers find the manufactured quality goes down to save a buck. When consumers have a choice & leave that’s when manufacturers step up the quality to bring customers back to their products.

@daisymae1327 Месяц назад

Patrick, you could be ripping heads off-justifiably! Instead, you are calm, cool, collected, discussing the facts. Yes, you are placing blame where it needs to be placed, but, you are also giving credit where credit is due. Thank You for the positivity in your presentation. Liz and all, Congratulations on a job well done! BTW-Lipperts structural failures-it's all over the internet. Sending you a cease-and-desist letter just adds to what everyone knows-Lippert has failed in the making of a safe structural frame, in many instances.

@davidbryan9577 Месяц назад

Yes Lippert must be part the blame if they tell the RC co how to fasten the structure and it fails.. I have been to plant 19 of Lippert and have seen a great number of frames as well as so many other things they supply to the manufacturer that are built into the design. and it all started there! and like the manufacturer, its build fast and get it out to be paid for.. right or not!

@shannonmoffitt1413 Месяц назад

If their made as a toy hauler. They should be able to haul what their rated for. If you cant they need to lower the rating or beef up the rig.

@Patrick_Armendarez Месяц назад

I agree. We had added a lot of solar, larger generator, washer/dryer. I think without all the solar we added we likely could continue to carry our RZR. I think I talked about that in the interview but not all of that made it in. I called it trade offs. Can’t do everything.

@jondonahue7163 Месяц назад

At these prices, I'm surprised the Chinese haven't set up sales and warranty repair here for their own RV brands. But their focus is on electric vehicles. For the time being, Grand Design and Lippert are safe from serious competition on quality and price.

@LizAmazing Месяц назад

Sure hope that changes soon. A little competition would be a good thing! Thanks for watching, Jon.

@josephfitzgeraldnsw5794 Месяц назад

I can’t believe rust protection doesn’t come standard on metal parts from the factory. You would think they would do that because it would be very cheap and it would make their product better quality, which would give them a better name.

@tinbarnranch Месяц назад

Its shameful that customers get treated like dirt, have to group together to get any type of resolution and then think its great that they finally fix their screw ups. It clear that this couple (and should be to all those that are or have faced similar situations) have lost trust in GD. They are very wise to be extremely cautious now. I would be too. I, for one, am not overly impressed that GD did what it should have done to begin with.

@earlhunt2815 Месяц назад

Thanks Liz... You rock

@LizAmazing Месяц назад

Thank you so very much! I sure appreciate your support. Have a great weekend.

@fire8345 Месяц назад

Has anyone dug into Lipert to see who owns them, and who owns those people etc, etc?

@Ekanselter Месяц назад

Good job, Liz! Sounds like GD has decided they want to be around long-term.

@roslyndrake6702 Месяц назад

I would like to buy a new rv maybe even an older one if well cared for however after all the problems I’m waiting another year or two until quality becomes a high priority again.

@sgilman1985 Месяц назад

Good job to GD. Applaud them for doing the right thing. People predominantly RV’ing are folks that have saved most of their lives to be able to do this…to rip them off after a lifetime of effort to buy this unit…massive ethical let down if the product isn’t supported.

@thelifeandtimesofcrazypatr699 Месяц назад

There is one thing that people that buy RVs need to remember. RVs are not built to live full-time. So, they are not built to any codes. Manufacturers may need to realize that people are buying these to live in. Maybe the feds need to start enforcing some kind of building codes for RVs.

@hippiebits2071 Месяц назад

Most of these horror stories haven’t even involved people who are living full time in their RVs. There is nothing unrealistic about having the expectation that a recreational vehicle will be fit for recreation and long distance travel upon delivery.

@GDRVMajorIssues 25 дней назад

What an irresponsible comment you are making. The RV assembly companies market them for full-time living so why can't they build them "to code" for that? Why? Because they are not federally regulated at all and the RV industry has their "champoins" for the RV industry that protects them. That is going to change!!!

@thelifeandtimesofcrazypatr699 25 дней назад

@GDRVMajorIssues Sorry you took my comment wrong. I was saying RVs need to be built with some kind of code enforcement. As of now, they are being built in a way that not only endangeres the people buying the RVs. They are endangering everyone on the road.

@hippiebits2071 25 дней назад

At minimum there need to be higher standards of quality control enforced

@GDRVMajorIssues 24 дня назад

@@thelifeandtimesofcrazypatr699 All good! I just sent a flaming email to the NHTSA about this very subject and posted it on my "Grand Design RV Major Issues" site. Today, we just had two families that have had 1-5 different repairs on their RVs by Grand Design themselves and they have frame failure again (very recent repairs too). It is freakin' time for a major factory recall / buy back. I am so fed up with Grand Design/Winnebago, and the National Highway, Traffic, and Safety Administration. Let's se if I get their attention this time!

@sk-un5jq Месяц назад

RV companies are a joke with ZERO quality control or consistency. These rolling hazards are under engineered and under built.

@MarkSDCA Месяц назад

Good job Liz and Grand Design. I had written them off the list of potential RVs for me but they have made it back on.... with a thorough inspection tho.

@edcassella8052 28 дней назад

Thank you for sharing and yes well done Grand Design. Don’t stop! As for Lippert, by sending a C&D to Liz only proves that Lippert is not a quality product. Just last month we look at purchasing a new RV and discovered many inferior Lippert products installed on the RV. That coupled with the poor build quality in the past few years have turned us off from buying any new RV.

@todddubler2091 25 дней назад

I can tell you first hand, that taking it to the factory service center in Indiana DOES NOT guarantee a proper fix. I was dumbfounded at the poor and hazardous work a tech actually did at the factory service center. But that was more of a bad tech then the manufacturer. The manufacturer was willing to fix the issues, the technicians just didn't have the skill set to actually do it correctly. Great job Liz!

@jamesm8965 Месяц назад

I bought a bunch of after market accessories from lippert recently. All terrible quality. They suck and need to go.

@ShaunLang Месяц назад

Why do we have to be at this point of the only way of getting someone to do the right thing is to flood them with emails and outrage? How many people go without resolution because of their lack of spotlight focus? I'd never buy a new RV. My mom and dad bought a grand design which I spent plenty of time fixing. Particle board in the floor of a $100,000 + RV. No way i'd buy a grand design ever.

@TeriWalker-q9e 25 дней назад

Will you be in Hershey? I wish there were more RU-vidrs like you instead of watching people bla bla bla while traveling down the road. You do all of “us” a great justice. Thank you so very much

@TheMarmaduke1975 Месяц назад

What bullshit, they cared nonsense! Only friggin reason they did anything is because a RU-vidr exposed them. They don't care for customers one bit.

@jonathancarreiro1955 29 дней назад

Hi Liz, great channel. my wife and i are looking to buy an RV and we were wondering if you have any videos of your top 5 picks of quality RV’S?

@JimPenix-u1v 25 дней назад

For the outrageously high prices of these rigs, there is absolutely no reason the quality isn't better. It's pure greed from the manufacturers.

@ohioclassCcamper Месяц назад

Sounds like grand design, Winnebago have stepped up finally.

@TrailToughTrailers Месяц назад

I find it very sad that GD is stepping up only after they got pushed back into a corner. They CLEARLY saw if they didn't all hell would break loose and they would pay a much bigger price. A GREAT company would have just fixed the problem and when it appeared there were a lot of problems coming back to bite them potentially... THEY should have fixed the problem and addressed it with their supplier, NOT the customer. I'm sure they thought how can they balance things and not irritate either. The bottom line is, TAKE CARE OF THEIR CUSTOMER not their supplier who is building crap. The reason, in part is, they BOTH were sticking it to the Customer and hoped it wouldn't backfire... but it did!!! Sorry, but the way they first handled things speaks louder then how they are handling things now... If someone punches me in the face and then under pressure by a higher authority says they are sorry... I'm not buying into the BS. That does NOT buy back my trust in them!!!

@LizAmazing Месяц назад

Good point. I give them credit for being responsive, even though they didn't get it right the first time. That's a heck of a lot more than the typical RV mfr is treating their customers. Ask me how I know, lol!

@kristinel4279 25 дней назад

Wao. I haven’t own an RV yet and still research around. I learn so much from your channel! Thank you so much

@Javelinjoe73 Месяц назад

We have had a couple 5th wheels campers, when doing repairs I had to get into the walls. I don’t know how these stayed together going down the road. Tiny wall studs, joints stapled together, sloppy, cheap construction.

@grantmarut7488 Месяц назад

It's all about how many they can slap together on the assembly line not about Quality anymore workmanship is just not there anymore

@larrymapes3480 27 дней назад

Since the manufacturers of RV's do not have any real regulation they play these games to frequently. There is no uniformity in building these things it is just throw it together and push it out the door. We need regulation from the government level to force them to resolve the many issues out there.

@ShaunLang Месяц назад

and those additional gussets and supports, those were designed by the engineers? So they will be included in the next edition of that model?

@thomasschleis2545 Месяц назад

GD gets a C- for taking so long to fix it. Lippert gets an F for putting out a substandard product they do not stand behind. I will avoid any Lippert product if I can.

@ricknolte6846 Месяц назад

Lippert seems to be the common denominator in many RV problems, whether it is a frame, Furrion appliance or Thomas Payne furniture.

@LizAmazing Месяц назад

They are the biggest supplier so there's that, too. Thanks for watching, Rick. Stay tuned.

@timslawncare5904 Месяц назад

Lippert owns half of Elkhart county and the RV industry as a whole is in the crapper, all RV’s are slapped together. They push and push to get the numbers. In 35 years of working in the industry I’ve seen it all. None of them are built for longevity, PERIOD!

@donnabowers3762 29 дней назад

Thank you for all you do!

@olebloom1641 Месяц назад

Good to see a manufacturer stepping up.

@johncaruana6406 Месяц назад

Thank you Liz for all that you do.

@RoadtrippinwithTakacs Месяц назад

Good rip. Definitely don't bring everything. 👍 I recently wrote an article about traveling light along thise lines.

@georgehigdon4974 Месяц назад

I don't understand why the RVIA doesn't stand up to Lippert, if they seriously want to make quality RV's.

@jt36048 Месяц назад

Kudos to Liz...! This wouldn't happen without exposure to the public. What a pity that the company had to be pressured and pushed to make it right to their customers. For us Grand Design is done. We can see the nightmare is to buy their products.

@LizAmazing Месяц назад

Thanks for your comment. I'm grateful that they are responsive to their customers. That's not typical, unfortunately, for RV mfrs. Ask me how I know, lol! I agree there is definitely room for improvement at Grand Design and across the board. Thanks for watching and stay tuned.

@GDRVMajorIssues 25 дней назад

@@LizAmazing Yes, huge improvement still as I know you know.