Here's Why Your PS5 Just Started Crashing 

Bought a brand new ps5 a few months ago and have had zero issues with it at all. Hope no one else does! I love my ps5

If your playstation 5 is shutting off unexpectedly while only playing ps5 games only, your playstation is full of dust and preventing air flow, my friend and I both had this problem and I fixed it by taking out the fan and deep cleaning the ps5 worked perfect after that. All the other stuff said in this video is not going to help

Been a PS5 owner since launch date and experienced this issue a year in, a super important tip that you missed is overheating due to dust and fur build-up from having pets or similar in the house. Following iFixit's guide on how to clean the PS5 all the way down to the last heat sync is what solved the problem for me, never had a random shut down since. Hope this helps someone out there.

haven’t had this issue yet, but im glad to know what i should do if it ever happens. thanks!

I’ve Had This Crash problem for about 2 Months playing certain games and this fixed that Thanks Very Much!!!

Thank god you exist! I‘ve had this problem for about a month now and been searching all over the internet for a solution. I was really surprised that there wasn‘t a single video on youtube about this and I was overjoyed when I was notified about your video! I tried most of the fixes you mentioned and now I‘m going to try to other ones. I actually spoke with PS support a few hours ago and they don’t even know how to fix it.

For me I Had this around 3 months ago. But it was only for f1 2021. Played gran turismo 7 for hours no problem. It's a build up of dust around the power plug at the bottom. Once I'd got some compressed air, took the sides off, took the fan out, compressed air all the heatsink especially near the bottom, declogged all the dust, nice and cool now and hadn't done it since.

Dear Mr.John Thank you for showing all your videos about the PS5 I'm getting the PS5 sooner or later since I'm looking all these videos I learn so much about the console I will be prepared for anything I just wanted to say God bless you and your family merry Christmas and happy new year!!

What would be really useful is to have a systems check app....where you can manually run a diagnostic test on the ps5 to check every component ,if it is all running properly or if there has been any damage to the hardware or software and it isn't operating as it should ...this way you can get ahead of a problem before it becomes a huge problem in the future

I had my ps5 crashing non stop after no issues with it for almost 2 years. Only ps5 titles after some research they told me to open it up completely and clean the intercooler. After watching some videos and building courage I did it took me some time but once apart my cooler was clogged in certain sections. I cleaned it completely out I do have 2 dogs but not a dirty person. Dust will build up and pet hair if you have them. Now my ps5 has crashed zero times. Wish you all the best if you are having issues with it crashing.

I had this issue this morning. Your video helped! Thank you so much!

Great !! Always coming in clutch 💯💯

Thankfully haven't had any issues like this with my PS5, but a couple months ago I noticed the power cord on my Xbox Series S was about to fall out. Both consoles use the same cord design, along with plenty of other electronics, so it's a good idea to occasionally check them.

Also its important to differentiate between there being 2 different types of console hard crashes. The one that is most likely hardware and/or overheating is the one where its like you just ripped the plug out of the wall while its on. When you start it back up it tells you you shut it off incorrectly.... yeah no crap sony.. Theres also a different error that I think is just software or game related. I have had this error twice and its only happened with Returnal, I can play any other PS5 game for hours with no issue, already cleaned my PS5 out as well to make sure its not dust. The game will freeze for a few seconds, then screen goes black with blinking blue light on PS5. When you start the PS5 back up you get error code CE-bunch of numbers-8. It will tell you there was an issue with the system software or application.This was a huge issue when miles morales first launched for alot of people that was fixed with patches and firmware updates. At least thats my take on it. Most of the people that ive seen have fixed their issue via new power cables or outlets, as well as cleaning their ps5s had the "you shut down your ps5 wrong" with no error code. If your getting a hard shutdown with an error code, I believe thats a firmware issue or the game you are playing.

Got my ps5 a few days ago and I’ve been binge watching all the ps5 stuff on this channel.

I’m loving my ps5 so far. No problems but I always watch these videos.

If you have a problem where your ps5 turns off randomly with no warning and in order to turn it back on you have to unplug it and plug it back in I found a fix that has worked for me. I recommend cleaning the console out and standing it up sideways instead of vertical. Once you do that if you don’t already have one go to the store and get a mini fan that you can plug into the wall. Once you turn it on just position the fan towards the back of the ps5 where all the heat comes out at and this should work. My ps5 has been turning off randomly since like January of this year and nothing has worked. I started doing this a couple of weeks ago and my ps5 has never turned off again. Hope this works for anyone having this issue

Thanks for the great video mate. My ps5 crashed for the first time not too long ago, after 1 1/2 years of use. Haven’t had any issues again, but I might check everything just in case.💪🏻

Consider me subscribed. Love your videos. Short and straight to the point..

I had to take mine completely apart and clean the dust out of it to get the crashing to stop. This video helps with teach other methods that aren't as extreme though. Thank you!

I have owned my ps5 for over a year. This has never happened to this ps5. My first gaming system. I should also mention, I am almost 70 years old. I really like the ps5. RDR 2 is my favorite game.

i’ve had my PS5 for almost a year and fortunately it hasn’t had any major problems. the only thing i’ve had happen is the screen flicker, sort of like a minor static, it’s not exaggerated it happens in the blink of an eye and this has only happened about 3-4 times. I read it might be the HDMI cable so i’m thinking of potential finding a replacement

Thanks for the video

Keep up the good vids dude! 🤙🏻🎮

My PS5 keeps turning off completely while I play Mirrors edge Catalyst, Dying Light, and Team Sonic Racing, as far as I know. I've rebuilt my database, I've updated the system software, and I've checked that my AC power cord wasn't busted, but nothing is working, I've only had my PS5 for about 3 months and I'm already having issues, it's really starting to piss me off, because I don't want to ruin my brand new PS5.

I don't think I need to do all this for my console to not crash. I spent $700 and more on this console. I dont think this should be happening. I will never pay more than $500 for another console. I can wait. with xbox series x I heard too. crashes. and they expect us to pay this much?? I love video games and im testing my ps5 atm to see if it's the ssd I installed but like I said, shouldn't be doing this. it's next gen consoles. pathetic.

Here within the first 400 people love the advice and that you show how to do whatever it is we need help with love you man keep up the vids ❤️

Thank you for this! 😄

Hello John, I already bought a digital copy of ps5, and many of my friends advised me to avoid putting my ps5 into rest mode, i know there's an old issue regarding the rest mode, but is this issue still something to worry about or it has been fixed with serval last updates of the system?

I factory reset, rebuilt database, cleaned and did everything you said to do and im still experiencing this issue 😅

Good thing I saw this before it happens straight to the point I love this channel

I needed this last week

I was one of the "lucky" ones that was able to get my hands on a ps5 right when it came out I had to turn it in TWICE to Playstation so they can fix it because it kept crashing while playing ps5 games I never thought I'd have to go through such a tedious process in my life, it was so frustrating Not only because it crashed once already but the second time I had to pay over $250 just to get it fixed? I was totally baffled, frustrated, and disappointed because Playstation was making ME pay to fix something I bought expecting it work like it was supposed to? The 1st time they "fixed it" I think they just gave me a new one The second time they just gave mine back, I guess they added some kind of software or update that was supposed to help it? So far I haven't had any issues playing ps5 games but.... You never know, you know? Also they gave it back to me with the screw for the ssd drive slot super tight that I ended up striping the screw and now I can't take it out, I had to buy a screw and spacer from Amazon I was ready to give in and switch over to Xbox, even tho I've had Playstation all my life, from Playstation 1, still have the same psn when accounts were first created

Thanks John, I did have an adverse event of console lighting up with no image on TV, as it did not detect signal at all, so I had to power cycle by removing the ac cord on the back for like 30 seconds and it worked. This happened before I watched this video, so I confirm that this troubleshooting is legit. Oh and it would be nice if you make a short video on dust cleaning the console one in a while to avoid future heating potential problems by using something as simple as a gas compressed dust blaster or an electric one. They are pretty cheap and the process takes not more than 2 minutes. Cheers

This is good to know. I haven't used mine a lot and have had no problems yet. I have a 2TB Seagate Firecuda 530 with heatsink installed and the console is horizontal.

Thank you for the video 📹 it definitely help.

Personally with my PS5 has never crashed, but watching this video made me learn how my PS5 powers off when left on, pretty cool feature to add Edit: There is so much drama in the replies, I love it

Also make sure your fan hasn't got too dusty. I had this problem just be careful if u do full fan remove as the bit that plugs fan into motherboard can be a lil tricky to get out....u don't want to be snipping the wires by accident. I nearly did. Nearly but nearly is enough to scare the be jeez out of you

I haven't had this problem myself, but it's good to have a heads up in case.

Hi there John, can you recommend any good quality surge protector? Many thanks for considering my request.

I have this issue with every NBA 2K game I have for PlayStation.

It’s so stupid, you pay $600 for a console and after about two years of use it starts failing. Can’t play any ps5 games for more than 10 minutes before it starts hard crashing. I have to upload all of my stuff and reset it to hopefully have it start working

Great 💯 tips bro

Not experienced this with mine but thanks for the info. If it does happen I know what I need to do :)

I had the same issue. The reason why the ps5 is randomly shutting off is because it is overheating. The fix is to clean the fan, the dust collectors and the heat sinks(do not unplug the fan because the wires are very very fragile, just put the fan on top of the PlayStation). Flash a flashlight inside the ps and you will definitely see the dust. You will need: A toothbrush A cloth preferably a microfiber cloth Toothpick A long very thin stick Clean the heat sinks and the fan with the toothbrush. Clean the dusk collector with the toothpick and the long stick. (After you remove the fan look inside and on the bottom right corner you will see some holes those are the dust collectors. Try to remove the clogged dusk from every hole). This method worked 100% for me and my ps is working fine without any shutdowns.

The problem I'm having is the games crashing. The ps5 doesn't shut down but the games will insta crash.

I had this issue once I installed saints row and started having issues playing other games afterward. I changed the hdmi cable for a new one and tried everything other guides suggested. I even did a factory reset and it crashed while I was still setting up my account on it! Then I remembered I still had the saint row cd in the console, I removed it and I have not had a crash since.

Nice video ❤️

I'm wondering if this is more prevalent in newer PS5s vs older PS5s. Only reason I ask is because they substantially reduced the heat sink size and I'm curious if overheating is becoming a factor on the new design. Might not be, but piques my curiosity.

I clean my ps5 every 10 to 12 weeks I also have mine vertical and on a ps5 Mcbazel vertical stand I purchased it from amazon for £19.99 what an absolute bargain it really does make a difference ( warzone wins not included )

Most of us didn't have this issue yet but cool video thank you for making these ps5 videos ❤️

Thanks ❤🙏🏻

I had a overheating problem. PS5 would turn off without warning whilst playing. My PlayStation was setup vertically and the vents on the bottom were hot. Switched it to horizontal and never had a problem since.

I got the PS5 the first Day it released, literally just after about a year later of gaming i had this issue. So what I figured out was that the console its self was covered in dust on all over the outside, and especially the inside blocking the fan. Which lead to it to over heat. So i got a small portable vacuum and sucked everything up.

Thankfully I haven't had any PS5 issues yet but I do know I need to be more cautious and turn it off when I'm not playing for a long time.

Dude, how do you keep coming up with quality topics???

I got my PS5 last summer, and one night, watching a show on Prime Video, it shut itself off and started giving the blinking blue light error with no image on TV. I handed it to the customer service and in about a month, they sent me a new one. I've been playing it since then and it hasn't crashed since(thankfully). I hope no one ever gets to experience that issue because I know that it can be both terrifying and borderline depressing. If you ever do, just get it to your local service, you're likely gonna get a new one.

Is there an actual known cause for this? This happens ONLY for PS5 games. PS4 versions are perfectly fine and PS5 media apps all work fine. I know the problem isn't due to ray tracing as i always opt for performance and the problem still happens.

Mines happened with gran turismo 7 25th anniversary, thanks for the tip

Great stuff

Man this happened to me a lot with the disc version of Elden Ring(PS5). It then also happened with the PS5 versions of dead by daylight(digital) and cyberpunk 2077(digital).

This has happened to me COUNTLESS times on almost every ps5 game I play. THPS, Ghost of Tsushima, everything basically. However idk if its a power problem, or an overheating problem and its driving me nuts that Sony are doing next to nothing about it.

Thanks!

That original Dark Cloud is very underrated.

Maybe don't put your PS5 to rest mode that often. I personally don't use sleep mode in Windows, because it caused me some trouble with computer. I guess it will be the same on PS5. I don't think PS5 was programmed to be in the sleep mode multiple times a day. Either power on or power off.

Gaming is so ass in 2023

I only had one crash while playing Horizon Forbidden West. Maybe I will try and see if plugging to the wall outlet and turning off rest mode would help. I do use a surge protector and I do have my PC and three monitors connected to the surge protector, so I don't know if it is not enough power, but I doubt it. Also, I will check the power cable on the PS5's end to make sure it is not loosened.

Thank you it was helpfull

So another video that just copy and pasted the trouble shoot guide on the playstation website. Great way to fish for views.

“Congrats to Everyone who is early and found this comment”😘

I had this issue like you said with ps5 games only tbh it had me scared to play any ps5 games lol I’m definitely gonna try doing what you said though hopefully I can finally beat devil may cry 5

Amazing 🙏

I had my PS5 for over three months now and I never experienced this so far. Now I know what to do when it does happen.

John, handy as most my games are p5 versions. My question concerns a 'black screen and slight flicker' - gets power, shows nothing. I fixed going to 'safemode'; chose an option to change 'hdcp to 1.4 from automatic.' No problems till then - going back to automatic returns the blackness - what the cause and any way to return to automatic?

Nice tip!! When you got a PS5, you have a lot of settings.

Just got my ps5 a few days ago, need a little suggestion I was using 600VA/360w ups for my ps4 slim and only ps4 slim was connected to it, just wanted to know whether the same ups will be sufficient for the ps5, I don't connect anything else only ps5.

I know this is rather late to ask this question but ever since I have gotten a new TV it's the sony x85k I've been experiencing game crashes more than ever is that connected is that a thing?

*FIXED MINE* the way i fixed mine was i cleaned the fan out from whatever dust was in there and i made sure my ps5 was set to performace mode, for some reason resoultion mode was causing issues aswell. Have a great week people! Love ya! ❤️💯

Thank you so much

My PS5 has run pretty smoothly after having it for almost 3 months. My only issue which is a non-issue is when I boot it up I get a black screen for like 15 to 20 seconds before i can turn my controller to connect to use and login. It does not really do anything bad but it happens sometimes.

Much appreciate your videos always helps us ❤️

Thanks for the tips the only ones I’ve done twice is putting in my nephews PS5 into safe mode and it still crashes or shut off I’ve had to send it is Sony twice but I Try these new tips if it happens again

Can you do a vid on expanding storage and hoe to do it and what it does and all that thanks

Do you have any fixes for a ps5 that has no power in it at all do you think it’s the power cable or the connector

Noted this! And it does help.

Can you please make a video on how to fix/issue the PS5 Upload speed when you run a speed test?

My thing is just if I put it in rest mode it shuts off completely. And this has been since day 1 ever since it tried downloading AC Valhalla twice and it was the same version. Thank you tho for your videos it helps ease my mind in case of emergency

Wtf this just happened to me and then this video gets posted. You are on it my friend!

Had my PS5 for over a year now. So far it has no issues. Never crashed or shut off on its own unless in Rest Mode. An yes, no issues with Rest Mode either.

Shout out to John. He gives you damn good info.

Bought a brand new ps5 and this happened immediately upon playing the included spiderman 2. GT7 also hard crashes the console, and occasionally xdefiant crashes. Literally had the console for two weeks

Just subs now but got a question just bought a ps5 2 weeks ago ,and it’s digital ,and I notice that there a ticking sound just want to now if it’s normal ,thanks a lot great content

Question I got a new ps5 in the Philippines I check it and the only difference is the style of power plug it’s not the us standard prong. I know it has the transformer to take 110 to 240 volts inside the ps5 so can I use the power cord from the ps4 pro on the ps5?

Has there been these many problems for a console since launch to like 1 or 2 years of lifespan? Never got to experience ps4 xbox one era so it would be very interesting to know if there was.

Fighting games fine adventure games fine up until newer games came out. It started with callisto protocol, then gow ragnarok, now its doing it for all adventure titles but still works for sfv and tekken its really weird

Thanks a lot for all the recoms in the chanel, it helps a lot, but in the case of this problem,my ps5 shuts down only in main ps menu and only after i finished a game session and most importantly if i have "closed the app". if i stay at the menu for even a small amount of time, my console shuts down without no reason, but not always..., it happens randomly every now and then. pretty weird right?! So whenever i close the app i go straight to shutting down my console before it happens again, it's pretty frustrating actually... can you maybe dig into that problem? NO ONE ELSE has this issue that i have as far as i know, thanks a lot!!

For me, I had my ps5 since February 2021 and like a year later of playing... i bought an ssd with heatsink. After like a month, my ps5 started closing on its own for no reason and i didnt know why cack then. I started looking at videos like this everywhere online and nothing help. I contacted Sony and it seems that it was my third party heatsink that did not done the job well of cooling down my console and it damage my intern hardware. be careful with your console not to make it overheating, because for me it is what was causing the problem. fortunately, i had it fixed by Sony and it working good now :)

I have this issue on my PS4 these tips should work

Yea mine was doing this and I had to clean it.. dust it with a duster and used canned air to clean the dust from the fan..it went from shutting off frequently to completely stopping.. recently it's starting doing it again though.

Thank you John glasscock🙏