Hotel Adelphi - BBC - 1997 - Episode 7 

Well that is typical of British "customer service", the fact is there isn't one. You only get top service if you stay in a 5 star hotel or even one of the better 4 star hotels. Adelphi rates as 3 star, but I wouldn't even class it as a 1 star hotel.

And that’s the way it should be!

@@darrenmutch3409 ?

Good old fashioned BR Transport Hotels customer service carried on by Britannia

I worked in hospitality for over 25 years, I have always seen my customers as the lovely people who have paid my mortgage and paid my wage, however, I once commented to a member of HR how do some of these people get up and dress themselves in the morning, get to work and function without the aid of care in the community. He actually mentioned, you really can't say that, but agreed. Best wishes

*should have

It was the 90s, bomb scares were rife especially in tourist areas.

This is how it was in the 90s, the IRA were still very active

Yes you idiot. What you suggesting...BBC planted fake bombs and called it in for good tv? Dumb conspiracy weirdo. Government trying to kill you too are they?!

Quite a common occurance in the 80s and 90s. Not that I'd put it past a production company to pull a stunt like that!

The IRA took one look at Eileen and thought, sod messing with her

I wouldn't call Reading the labels creepy. Anyone could do the same thing.

Dude wouldn’t like GDPR

@Goddard Bolt Actually I wouldn't.

@@flyboy2880 well said..wouldn't have any staff left 🤭

Yes if you don't make friends with the chef you won't be there for long it doesn't matter what hospitality industry you work at

Thank you, they can help you make money and they can hinder you from making money if you are rude to them. They have a lot of responsibility and deserve respect.

@@jackwatsonepic626 👍

Just remember this was the 1990s, everything has come Soo far since then. Standards are Soo much higher, and it's for the better.

Yep! And making idiots of themselves.

He was also a national front member and involved in battering self employed plasterers after being thick enough to believe a self employed industry would strike

@@red-pn8fkhilarious and accurate

It's from an old VHS tape, what do you expect?

What were you expecting...it wouldn't have been great quality when it was actually aired! Never mind 25 years after being recorded on VHS lol.

It’s 1997 love

What is this obsession with coats? The constant petty arguments and bad leadership seemed like more of an issue

@@johnq4951smartness of dress and standards

I worked here when this was filmed them where good days

It was 1997, the vegan society estimated the number of vegetarians at the time to be 224,000 in the UK. Roughly 0.4% of the population at the time. Vegetarianism being a rising movement, as a young chef he wouldn't have had to accommodate vegetarians at all; he never learned what decent vegetarian food is. He's not in a 5* restaurant, it's a hotel restaurant. It's ignorance, but he has a reason.

Hahaha it was 1997...I'm surprised they even knew what a Vegan was lol

His specialty dish was *_puree o’ fuckin red lentil_*

Calm yourself Karen.

I became a veggie in 1995 and I was the only one I knew 😀 in Liverpool at that time the only dining out option for veggies were Indian and the handful of Greek restaurants, pubs and British places were lousy and was always palmed off with omelette and chips or spaghetti with tomato sauce :(