How Mediation Skills Promote Psychological Safety at Work - Personal Challenges for Leaders
In this video and podcast Alan outlines two main characterisations of 'psychological safety' by pioneers in the field - Amy Edmondson and Timothy Clark. He then goes on to outline how the mediation skills and practices and 'ethos' would seem to be strongly aligned with optimising the possibilities for psychological safety, even if a 'leader' and team members will not be present as mediators.
Mediation is a process that promotes effective communication and creativity in response to a conflict and while not all teams will have relationship breakdowns in the way that most situations that involve mediation will, the essence of psychological safety would seem to point to the same aim.
Train to be a mediator with Alan at CAOS Conflict Management:
www.caos-conflict-management....
Chapters:
00:00 Similarities between mediation and conflict coaching ethos and psychological safety
01:40 Psychological Safety characterisation 1 - Professor Amy Edmondson
03:05 Psychological Safety characterisation 2 - Timothy Clark - CEO Leader Factor - Book: The 4 stages of Psychological Safety
04:35 Alignment of mediation skills and practices with ethos of Psychological Safety (where mediation approach is facilitative).
07:10 The 3 simple communication skills of mediation practice - Listening and Summarising as skills that support psychological safety at work WHEN practised in the way that they are in mediation.
13:00 Questioning skills - how this practice also supports Psychological Safety when practised as described and used in the mediation process
18:00 The need for training to be experiential as the promotion of psychological safety is personally challenging for all team members but particularly important for Leaders if they are to initiate this.
Here is the link to the podcast of this video in case you prefer to listen: anchor.fm/caotica/episodes/Ho...
Please share your thoughts and questions in the comments section.
Alan Sharland has been a Mediator and Conflict Coach for over 27 years working in a wide range of dispute situations including neighbour disputes, workplace disputes, complaints (NHS, Special Educational Needs, University Student), group disputes and others. He was Director of a community mediation service in West London for 11 years and now runs CAOS Conflict Management. www.caos-conflict-management....
Connect with Alan on LinkedIn: / alansharland
Train in the CAOS Model of Conflict Coaching:
www.caos-conflict-management....
Check out and like the Communication and Conflict Facebook page: / communicationandconflict
Visit the Communication and Conflict website: www.communicationandconflict.com
Books and ebooks:
How to Resolve Bullying in the Workplace: Stepping Out of the Circle of Blame to Create an Effective Outcome for All www.amazon.co.uk/How-Resolve-...
A Guide To Effective Communication for Conflict Resolution - How Mindful Communication Supports Growth Through Conflict. Purchase the book at this link on amazon: www.amazon.co.uk/dp/1790335221
CREDITS
Outro Music: All Colours Pt 6 by Bob Holroyd, from album Hollowman: / hollowman
20 июл 2024
