How to Fix a Nespresso Citiz Machine That Isn't Pumping Water

Holly - Renewal Fitness & Nutrition Coaching

Подписаться 5 тыс.

Просмотров 366 тыс.

50% 1

If your Nespresso machine has been in storage or hasn't been used for a while, it's common for the water pump to stop working due to an air lock, or lack of pressure to push the water out.
This is what Nespresso customer service told me to do and it worked like a charm after a bunch of failed attempts from other RU-vid Videos:
1. Turn on the machine and fill up the water holder with hot water
2. Press the Lungo button (one on the right) and when it starts whirring and making noise, lift the water container up then put back down into place. Repeat taking on and off until cycle stops.
3. Repeat step 2 immediately.
4. Repeat until water starts coming out (could take 5-10 times). Do this until the full 4 oz is coming out, then test it with a pod.
This fixed mine, hope it helps with yours!

Хобби

Опубликовано:

11 ноя 2017

Ссылка:

Скачать:

Готовим ссылку...

Добавить в:

Мой плейлист

Посмотреть позже

Комментарии : 740

@_tor 10 месяцев назад

Thank you. 5 years later and this video still is helping people out. Took me about 25 cycles. Glad this video came up during the search.. spend 30 minutes searching for the fix until this video was recommended by youtube. Sent you some money for a coffee :) thanks!

@RenewalFitCoach 10 месяцев назад

So glad it helped and thank you!!

@hollyfredensburg9971 3 года назад

It Worked!!! I had a 15 year old machine that stopped working and after watching this video I kept repeating the cycle and taking the water canister on and off and it started working again!!! It took about 40 tries so don't give up!!!

@user-ep6mu8kl5k 2 года назад

Thank you for this comment! After 20 times I almost gave up…tested a few more and then finally, water came through!

@dotsondial2483 4 года назад

Over 2 years later and this is still helping people!! You fixed my machine within minutes!! Thank you!

@JazzCone 3 года назад

For real!

@cafebananas 6 лет назад

Thank you very much! It worked. After 5 years in storage. Took about 15-20 failed cycles in descale mode. Before your video tried blowing, ziplock bags, almost started taking it apart, but didn't have the right tools. Your patience on the phone with tech support saved many people lots of time and hassle. Truly appreciated.

@RenewalFitCoach 6 лет назад

You're welcome - glad it was helpful!

@badboy250984 3 года назад

This is probably one of the most helpful advice on youtube. I couldn't get it to work on cold water but done what you said about tap hot water and it magically works again …..

@georgeamis3958 3 года назад

3 years later, and the trick still works - thank you so much for researching and sharing - fixed our coffee machine in no time!

@janetandpauls7888 2 года назад

Thank you for taking the time to share your success with us. Saved us from a messy (and probably unsuccessful) disassembly, which would have sent the machine to the Nespresso Graveyard (AKA Dump). Take care and stay safe.

@mariabohn272 2 года назад

Thank you! I was so close to giving up, but your video and all the positive comments convinced me to give it another try. Defintely took more than 5-10 times, but I managed to successfully reanimate the machine 💪🏽

@mitchclem3404 5 лет назад

I bought my Nespresso on EBAY and was starting to think I got ripped off when no water came out. Found your video, crossed my fingers that it would work, AND IT DID. THANK YOU VERY MUCH.

@lorithune5277 4 года назад

Thank you so much for this - hot water was the missing part of the process. You just saved me a lot of heartache!

@purangrewal8061 4 года назад

Thank you so much! Really helped us on a groggy morning bummed that our machine no longer worked-we tried several other methods but this worked like a charm!

@ethankaltenecker9393 4 года назад

Thank you!!!!!! I also got out citiz from a friend spent a small fortune on the pods I was so upset when it didn’t work. You are awesome! Looking forward to a good coffee 😊😊

@ThereseTee 4 года назад

I didn’t think this worked for me after 20+ attempts at pushing the button and moving the water tank up and down with boiling water so I stopped. I left it for a few hours and came home to try again, and voila! First push of the button and water came through. Maybe this will help you if you don’t think it’s quite working but you hear some gurgling sounds in the machine. Thanks for the tip! (The ziplock bag with air trick absolutely didn’t help and was way too hard!)

@Samrules4ever 5 лет назад

Thank you so much!!! Most helpful video when I most needed it. I was in the kitchen, and had already poured the descaling liquid so I really couldn't pour the hot water as you had taught but you explained it so well and I managed to follow the rest of the steps and IT WORKED!!! Thanks so much for sharing. We need more people like you around and the world will be a much better place. God bless!

@RenewalFitCoach 5 лет назад

1samuel2415 1samuel2415 So glad it was helpful! I was so frustrated I just had to make a video to help!

@MissPennyhapenny Год назад

Five years after you made this video I've just found it! At last something logical, simple and sensible that sounds like it will work! I have the same issue! Am going to try this now-wish me luck!🤞

@thomaswheeler8260 4 года назад

Thank you so much. After much frustration of the machine stopping while descaling, and not being able to get it to work again, I found your video. Problem solved and machine is working.

@cherylpeterson7183 Год назад

I tried all of the other fix-it's and this was the final attempt. It took more like 20 attempts for me but I was cheering for joy in my kitchen when it started working!! Persistence is key! Thank you!!

@katherinekoch8869 3 года назад

Thank you for taking the time to make this video and save so many people so much despair and hassle, including me! It took me about 15 tries, but it was worth it seeing that nozzle start bubbling. I hadn’t used my machine in 4 1/2 years.

@RenewalFitCoach 3 года назад

You’re very welcome!

@cMajortom Год назад

Thank you!! Bought this Citiz Nespresso machine out of a garage sale and the owner said they had 3 and didn’t use that one. It took about 10 cycles to start seeing bubbles in the tank and 15 cycles for the water to fully flow. You’re a life saver! 🥰

@werewolfgirl3 4 года назад

THANK YOU! Was so upset to realize my machine wasn’t working after not using it for a few months (I hadn’t been able to get more pods for a while). This worked on my VertuoLine Nespresso model, so it likely works for any of them, not just the one.

@lovedecor6255 2 года назад

Tried your trouble-shooting tips as well as the hot water in canister. Finally removed the canister and flipped it over. Using the paperclip, pushed it through each of the open slats within the the protruding pump connection, and it worked!

@KSeo-nb7dq 5 лет назад

Thank you very much. I had the same problem after putting away this machine for several years after I switched to K-cup machine. I added a cup of vinegar to your "secret" formular. I don't know whether the vinegar played any role, but it worked right away. I almost threw the machine away before I saw your clip. I enjoyed the perfect morning coffee with one capsule + two french vanilla coffee mates just now thanks to you.

@claudiaholcombe5290 6 лет назад

This worked perfectly! Saved me trying to get the right customer service person on the phone Mine was a brand new machine and was air-locked. Thanks!

@klus864 Год назад

5 years later, still helping people. I just did hot tap water and not boiling. Def took several tries, but glorious once it started!

@pianozone9798 5 лет назад

Totally worked!!! After 3 days trying so many workless things all around RU-vid, your tutorial saved our mornings! It was frustrating, and actually it took like 25-30 cicles to make the machine do some other noises, but after that water come out little by little... we couldn’t believe! So thank you for sharing!!!

@RenewalFitCoach 5 лет назад

PianOZone so glad it helped! I know how frustrating this can be!

@eyetalianmouse5186 6 лет назад

Thank you! It took a LONG time but suddenly the water tank started bubbling and it was flowing like a champ. Great hack!

@elisabethdeclercq7535 5 лет назад

Thank you! This finally worked. I was getting so frustrated, but thanks to you I will enjoy a nice cup of coffee tomorrow morning.

@justibum 6 лет назад

Hi Holly, I had my CITIZ sitting in storage for like 4 years, finally decided to pull it out and use it and it basically wouldn't pump water. I spent hours trying to figure it out just like you. I even took the screws out and took it apart and it did nothing. Then I came across your video, tried it, and I had it working in about 5 minutes. Great video! Thank god for you! You're awesome.

@RenewalFitCoach 6 лет назад

Yay! I know, I was so frustrated, too, and it turned out to be so simple!

@user-sk8pd2gn7c 9 месяцев назад

Thank you !! My mom asked me how to fix the machine of not puncturing the capsule. When i inspected the machine, it doesn't pump water too. I wasted too many times to make it operate well. Finally you give me the perfect solution. I truly appreciate it. Thank you so much !!

@leahk9247 5 лет назад

Holy cow. You just saved me so much time and angst. Thank you for sharing!!! Worked perfectly and I didn’t even need hot water - the technique itself was enough!

@AndreCotaRobles66 6 лет назад

This worked. The Nespresso customer care gave me the same fix, but it didn't fix the problem at the time. After watching your video, I made the water hotter and viola, it worked. Thanks for sharing this.

@DomMcArdle 5 лет назад

Thank you! You don't realise how much you need coffee until that moment when it's taken away from you. Saved me a small fortune!

@angelinelew4693 5 лет назад

It works like magic with hot water on the first try for my almost ten years in storage citiz machine. thank you so much for the tip!

@torbjornappehl 3 года назад

Perfect. My machine is older and was stored probably 4 - 5 years in the garage... Had to cycle 15 - 20 times and I even shaked the machine a bit as I could hear different sounds the last 5 - 7 cykels.. thanks for this!! I was just about to buy an new expensive one but will live with this a few more years I guess

@pdb606 3 года назад

Hi Holly - Ive just tasted my first coffee in ages. Thank you! The rocking of the water tank sorted out my air lock. All good now.

@alexscarlett5829 3 года назад

Oh wow thank you so much - our coffee machine stopped pumping water and this worked a treat!!! Took about 6 attempts moving the water container on and off - thank you 😊

@tonysilvestro_cpa 6 лет назад

Thanks for the video. Mine was brand new out of the box and thought I got a lemon. Had to do this multiple times to get the full 4 oz of water to come out.

@Cousinsjay 5 лет назад

It Worked!! I was ready to through it out after not using it for 4 years. Bless you.

@MarkTava 3 года назад

Thank you so much! Had spent 2 hours trying to figure it out. Hopped on YT and your video was first one. Worked great now!

@SlimmyJoe1 3 года назад

Great! My built in coffee machine broke this morning so I got my old Nespresso machine out and was devastated when that didn't work either. It just didn't pump any water. Tried various things, like those you described. But nothing worked. Tried your suggestion and after about 15 cycles it started pumping water!! So happy right now :-)

@rebelbeautycourtney8372 2 года назад

You’re still helping people fix these machines. Thank you! This machine has far too many weird tricks for the price you pay lol

@mdsci 5 лет назад

Perfect fix, took a while but much easier than the other suggestions out there. Thank you!

@33cactusjack 6 лет назад

Holly, I was having the same issue. Your video got mine working great, thank you for sharing your experience!!!

@TheNewsWave 6 лет назад

Thank you so much! I just bought a new one and it wasn’t pumping water. Nespresso needs to include this in their manual. The method you described here saved me a lot of time and frustration. 😓🙂

@luthymo2422 5 лет назад

Eternally grateful! Was going to chuck it out but decided to try it your way one last time. Worked like magic ❤️

@lettie3746 6 лет назад

Thanks so much!! Was thinking I’d need an engineer. All resolved. Thanks for sharing - still helping people today.

@andreaorphanos9641 5 лет назад

Thank you so much it worked! I also tried all this other tricks and nothing worked. I did what you said and it worked in three attempts. I almost threw the machine out.

@natashagreen9961 2 года назад

This worked!!!! Thank you!! I almost gave up but then noticed more bubbles in the water canister so kept going and now it’s back in business 😍 you saved me having to buy a new one. Thanks!!

@spinitprmedia2838 4 года назад

Holly, it worked!!!! I thought I was going to have to take my Citiz to the Beverly Hills store for repair. Thanks so much!

@Palee_M 6 лет назад

Omg this worked! Thank you so much! I tried it a few time at night and it didn’t work and then the next morning i tried again. Still didn’t work next thing when i switch on the machine later that afternoon it was working fine! You just have yo be patient when doing this and do it long enough. Thank you! Saved me money, i almost bought a new machine!

@vulcanpc1 5 лет назад

WOW I have been trying to fix my machine for 6 months up and down with tank but the MISSING LINK WAS THE SUPER HOT WATER WITHIN 8 tries machine started working!! I am thrilled. Thanks for this post.

@pepegstar 5 лет назад

It worked for me too. SUPER HOT WATER and within 4 tries water started running. BRILLIANT IDEA. How did you find out?

@marie-evefrechette2271 2 года назад

You're a life saver! It was in storage for over a year and now it's working again!!

@liettesavard3444 5 лет назад

I stored my machine for more than 2 years and it was not working anymore. I called the company and she told me to pump the container back, but the water still did not flow. But while doing it while the machine is running as you have described, it worked! But I pumped more than twenty times trying both buttons and finally the water came out! Thank you very much for your video.

@jessierose9415 5 лет назад

Thank you so much! Worked like a charm! $5 from the thrift store and thanks to you it’s working great!

@yanggao1249 4 года назад

My machine still pumping water but you can tell it's very slow and not as much. I tried your method for maybe 3 rounds, and it worked great again! Thanks so much.

@menairving9720 6 лет назад

Thank you for sharing, I tried everything and nothing worked until I found your video!!!!!! Thanks again.

@nickg1722 2 года назад

Holy crap! I've been trying to get mine to work for the last two hours and I've tried every other little technique, but I finally got it to work thanks to you!!! Thank you so much!!!

@sherrihudson7403 4 года назад

Hallelujah! I tried all those other crazy things and they didn't work. It probably took me 20 cycles to make it happen, but I finally had an amazing cup of coffee! It was in storage for a long time. Works perfect now. Thank you for sharing.

@donnaorman6395 4 года назад

This was absolutely awesome!! I spent an hour with Nespresso and they had nothing. You fixed it!! Yay.

@Openfilmmakerstalk 6 лет назад

Perfect!! Haven't used my machine for two years and this did the trick! The water from the tap wasn't hot enough, btw - we used kinda semi-boiled + it took us quite a bit longer, about 15 cycles of "lungo" button. Thanks!

@RenewalFitCoach 6 лет назад

Wow, that's a lot! Glad it finally worked, though!

@jenniferjurs5533 Год назад

OMG...I thought my machine was destined for the garbage but after many attempts as you described it works again! Never thought I would be so excited to see water coming out haha Thank you!!!

@michaelvazquez5852 3 года назад

Haven’t used my machine in 6 months and this worked perfectly! I had to do it about 20 times.

@changliu9792 6 лет назад

OMG! Finally it’s working on my machine after tried almost 5 mins of that. Thanks so much for your sharing. Guys, if you still haven’t got any water come out, that means you haven’t try it hard enough. Just keep lift the tank up and down till you see the water. Don’t give up 😊

@petartonchev5815 4 года назад

I had exactly the same situation with the same machine that hasn't been used for a year and this fixed it! Thank you very much for saving me so much time and money!

@RenewalFitCoach 4 года назад

Petar Tonchev You’re welcome!

@katem7438 5 лет назад

Oh man! You are the BEST!! My machine wasn’t working and I was on Amazon looking for a replacement one when I decided to google how to fix it. This was the first video I watched and it worked like a CHARM! THANK YOU !

@RenewalFitCoach 5 лет назад

Kate M You’re very welcome!

@marlyssmelter916 3 года назад

Thank you sooooo much! I had watched all those videos too and nothing worked. I had to do about 12 cycles and low and behold, it finally came through. You are a genius!

@TheRealGettingToThePoint 2 года назад

Bravo. Spent an hour troubleshooting this morning. Found your video and it worked after 3 cycles.

@alwayscurious2376 2 года назад

Worked for my CitiZ purchased off eBay! I was about to start a return with the seller but this was the ticket. Now I’ve got what looks to be a brand new CitiZ for wayyyyyy under retail. Thanks a bunch!

@NormYip 5 лет назад

Thank you sooooooo much for this video. I had the same situation. A friend gave me his Nespresso and had it simply sitting in my studio for over a year. I finally decided to use the machine after moving into a new space. My friend said take it to the Nespresso shop. I decided to RU-vid the problem and this was the first video that popped up. Thanks again!

@kms3666 Год назад

THANK YOU!! Was heartbroken my almost new machine wasn’t working after being stored for over a year, tried everything for several days, then found this video. Did same thing, water finally started coming through. 👍🏼

@Bross216 Год назад

I bought this machine from someone for $25 who said it had been in storage. Was upset thinking it didn’t work. You just saved it for me!

@shannonbrooker9580 5 лет назад

Thank you!!! This worked for me after the long, most unhelpful conversation with the Nespresso "expert" and the offer for a new machine at a discounted price. Thank You, Thank You, Thank You!!!

@siamesekittycat2 4 года назад

HONESTLY YOU ROCK!! It took about 12 on/off's but it worked!!!!!!

@fangzhouluo7544 5 лет назад

Had the same problem but with different model, and found this video. First thought is what?! Then I tried without any confidence, and you know what? This trick works! Thanks Holly for this video! This product definitely has design flaw

@adorableme2361 6 лет назад

Thks!! After descaling machine there was no water flow. Followed your tutorial and machine is up and running..😊

@gabyambrosi 6 лет назад

I have to thank you immensely! I was on line ready to order a new machine and I came across your video. Worked great on my old Essenza machine!

@RenewalFitCoach 6 лет назад

Yay, that's great!

@taylorlugash2451 5 лет назад

This worked!!! Thank you so much. GENIUS. We did it 9 times and it started working.

@nicki430 5 лет назад

Thank you for this video! After several attempts and methods, this was the only method that worked for me!

@jasonrepose4161 2 года назад

You are a life saver.. I tried everything online and and nothing worked. So it took me a little longer and I almost give up, but trying a couple more times and heard the pump trying to pump water and then Bam.. She's working again.. Thank you so much!

@MrAnt1103 3 года назад

Worked for me today. I keep setting the water on and off until my lights started flashing making me unable to push the lingo button any more. I walked away re plugged in tried one more time and bingo! Works like new! Thank you!❤️

@bethanybertsch4334 Месяц назад

The cycles were endless. I didn't count them, but I know it took at least half an hour before it worked. I was scrolling through the comments, looking for anyone who said it didn't work. But there was nothing so I continued. And IT WORKED.

@MsMoomah 4 года назад

Thank you so much, this has been driving me crazy for hours!

@Pililinas 6 лет назад

Wow! Was just about to fess up to Nespresso - & a Citiz repair would probably have cost as much as a new machine! This worked like a charm! You just have to be a bit patient! Thank you! :-) x

@catarinacouto1813 5 лет назад

Thank you so much. My Citiz has been in storage for 3 years and your technique worked!!! Again, thank you.

@donmarsh5717 3 года назад

We have a different model and this device had sat unused for quite sometime. We followed your suggestion and it worked! Thanks for your efforts and sharing.

@qianchencn 2 года назад

Thanks so much! This is the first video I found when trying to fix my sister's Nespresso C111,. It had exactly the same problem you described. By following your way, after several minutes, it works again!

@mailbrady 5 лет назад

It worked. I had just purchased a nespresso c60 from eBay and it must have been in storage for a while. I tried this method and right when I started to lose confidence I started tipping it side to side to add a different kind of force to the flap below and then it started working! I was about to complain and go through the hassle of a return, thanks to your patience and video I got to enjoy a cup of espresso this morning! Thank you!

@RenewalFitCoach 5 лет назад

Glad it worked!

@Lukeylorimer007 9 месяцев назад

Amazing thanks that worked! I had not used my machine for 2 years, and could not find any helpful videos until your one. It took 3 cycles to get it pumping again. I noticed you will help the machine get a bit quieter once the water starts to run through it again. THANKS!

@lorettaseto9015 8 месяцев назад

I had to run about 40 cycles with boiling water but it finally worked! Thank you so much for posting this--you've helped so many people, including me!

@user-mh6hh8mt1q 3 месяца назад

OMGGG I found one of these at a thrift store today and was so sad when it wasn’t working. I tried this. Took 30 minutes of on/off doing this and it finally worked! If you’re seeing this, don’t give up. Thank you!

@AllieOop 6 лет назад

yours was the third you tube video I tried and was the only one that worked! Thanks!

@deanfoti2592 2 года назад

Thank you for your video. I had just cleaned it and it no longer pumped water. After 3 tries of removing and returning the water dispenser, it works again. You save me so much time to try to figure this out.

@RichardBriggs 3 года назад

Well, I'd already written off our 8 year old Citiz when it stopped passing water (excuse the phrase!). I went and bought a new one at great expense. I then thought I'd strip the old one down and see just how it works. Came on RU-vid to find out how and found your video instead. I followed your instructions and now it works perfectly!! Guess I'll give the old one to my daughter. It could so easily have gone into the recycling. Thanks!

@18MissDiana 7 месяцев назад

I had to do this 30-40 times (for those here in the comment section who didn’t find it worked after 3-4 times) and my machine WORKS AGAIN! Thank you for this video ❤