How To Fix The Error Retrieving Frame in Adobe Premiere Pro 

Thank you so much for not taking 10 minutes explaining a simple yet very powerful step that saved me lots of time. Much appreciated

Don’t really understand how this isn’t fixed yet by adobe. I still have the issue with the latest updates … thank you tho ! You saved a lot of us

Premiere alerts me with the same error when I import the new videos and I tried both rendering options but they don't change anything.

It's not a solution, it's a barely usable workaround. The thing with Premiere is that you can have all the hardware needed, but the software is just full of bugs. The same kind of errors happen on a high-end GPU. You really don't spent hefty amount of money on a nice GTX / RTX only to use CPU because editing software has a bad day.

Lifesaver! I've been getting those errors when skimming through with L but I just sorta ignored it, I would just play back normally every few seconds to keep the quick skimming- however I couldn't even speed a bit of footage up and it would crash out Premiere. Thank you so much for this short and sweet video.

Thank you so much! my project has closed at least 10 times for this problem in the last hour

thank you, i am a begginer making amvs, you helped save my time!!

Thank you so much, I didnt even have the same issue as you, It would come up on my screen as warning: global frames is 0 and then the effect wouldn't work after that but doing this fixed it, appreciate it.

It's the mp4 compression on your clips, twitch videos do this a lot, just re-render them as mp4 and you'll be able to use time remap

it doesnt work :/

oh my god finally a fix for this thanks soo much you literally saved my whole project haha

I couldn't find this guide on Vietnamese channel and thanks to you, I have a way to fix it. Thank you so much!

What if I can't click that option? Also thank you for explaining this without a bunch of fanfare and wasted time!

Thank you. I was getting colourful screen tears on both my monitors and the error message, but now everything is fixed.

Can I just say Thankyou so much for taking your time to make videos like these I would of been lost without it whilst creating a video. So Thankyou!

WOOORKED! Saved me from chucking computer out the window

Ur a life-saver tysm, my assessment is due tomorrow and I was so stressed.

Worked for me. Thank you!

got this error while editing a valorant video too xD thanks so much

Helped so lot!!!!! Thank you very very much

It is surprising work. For my case it is also faster than default option.

Thank you so much, saved me lots of time and stress with this simple video. Liked!

Thank you!

omg it worked i was so worried why it wasnt working thx

Short, sweet, and to the point. Liked and Subbed :)

thank you so much

tysm!

Worked for me on Pr 2022! Thank you!

It's really Work.... Thanks brother

It doesn't work in my PP

Thank you!!! Super helpfull and fast explainig!!!!

First convert the HEVC file type to AVC type, then edit the video using Adobe Premiere Pro. It seems that to edit HEVC type videos you need a computer with high specifications or indeed Premiere Pro doesn't fully support HEVC type videos. CMIIW

I get this error whenever I work on a very long video for a good hour, i just save and restart premiere and that seems to fix it.

Something else you can do is nest the clip and then to the new nested clip on your timeline apply the speed fx. At least it worked for me.

Thank you SO much! You saved me so much time!!

Thanks a million this genuinely helped a ton!!

its already soft only and still the prblm ;(

Thank you, this has been bugging me a lot!

Thank you for making that so quick and easy!

THANKS MAN! YOU FIXED ALL OF MY PROBLEMS ♥♥♥

all of the revise that i do has return to the original thing. so frustrating that i wasted 2hrs editing.

Worked like a charm TY!

Thank you! This helped and saved me massive headache. Cheers mate!

I really appreciate my brother it helps alot you solved it very well ❤

i work on mac m1 pro and just faced same error after made a proxys, but when i go to general there is no option that i can make. Its fixed

Thank you so much. I streaming right now and i couldn't find a fix!

my system is already selected software only but still receiving same error . when i start premier and drag the clip , error appered.

So I followed these steps but my “Mercury playback..” option was locked. I couldn’t modify the settings…however I “Nested” my clips and it worked normally.

quick and helpful, liked thanks!

Thank you so much it worked holy I needed this

This is so helpful thank you for this!

THANK YOU

I was watching this video and bam! premier pro finished the video with this error.

It was under "software only" and I still got the errors.

This does not fix the issue. Its because the file is corrupt from the start.

Thank you soooooooooooooooooooooooooooooooooooooooooooo much my guy

You are a life saver thanks!

It mostly happens when the format is not supported and you use a plugin. Higher the resolution and framerate more inclined it is to show this error. Premiere should be able to offer webm and mkv support. It sucks.

Thank you very much! Lifesaving!

Thanks

You absolute legend.

Thank you SO much! Very much appreciated.

You are a GOD SEND my friend!!!! Thank you so much!!!

your a legend thank you! im subbing just for this

You just saved me so much time! Thank you!

This fixed my issue thank you

It didn't work. The renderer won't give me an option to switch. Could you help me out?

It’s greyed out for me. Unable to change that option. I’m using a macbook with m1. Any work around?

thanks for saving my bottom end

Thanks for the tip.

Yes, that worked. Thanks!

worked your a boss

Thank you, very much!

So this panel option is locked for me? I am simply not able to select Video Rendering and Playback option.

This isn't an option with an M1 mac. Has anyone found a workaround?

u earnt my sub thanks

after watching your video i solved my problem...but frames dropping while playback ... My footage 50p and 4.2.2 10bit file from Sony Z150 camera.. and I took correct project setting..please help mp sir.. this Raju from India, Hyderabad

mine is greyed out and i can't select a different renderer (macbook m1)

Thankyou bro

You're the MVP! Thanks!

Thanks for this It really helped me out.

BRO I LOVE U TYSM

Thanks! This video saved me big time! :)

thankz bro..

Thank you so much❤

Good shit. Funny how it too you less than 2 mins to do what some other dude made 8 random non-working solutions for

What does that notification mean? I've been working on this video for a week. Why does it happen? I can't find a video explaining what happened.

How come as soon as I clicked on “Software Only”, my entire PC crashed?

Still got the error when rendering with CPU vs GPU

Thank you so much!

This method can work... but it's 10x slower! :/

Worked for me. i5-7500 GTX 1080

Unfortunately, it also doesn't work with certain effects... :/

This actually did not work for me. Does anyone have any other advice?

bummer - didn't fix the issue with footage from gopro 60fps 4k running adobe premiere 2023

It's greyed out on mine, any ideas why?

my hero

Omg, thank you very much.

LIFESAVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

hey i keep on getting “error parsing properties from file” any idea on how to fix that?