got complete refund of 1,16,000 rs from Lenovo laptop but it was not an easy processs stay till the end of this video to know how you can get a complete refund for your defective laptop
Is it possible to get refund if the laptop fails in the warrenty period
What to do if your laptops mother board fails if the laptop is the warrenty period
Well if you have been following my videos you will be knowing what and all had happened with my Lenovo laptop
To the story in short I had boughtlenovo laptop from official online Lenovo store on February 27th, then I started to notice few problems like battery drain while the laptop is connected to charger and soon the mother failes after 1 month of usage. I was really disappointed and wanted to return back the laptop and get my money back but the company denied refund saying it doesn’t come under the terms and conditions of the company.
This is really very bad of the company to give very different experience to different country people.
If the same incident had happened in us then customer had all the power he could just returm the laptop and get his money back without any hassel but its not he case in india
Today I will tell you. How to get your money back from the company if the same thing hppes with you
First you have to have your adp purchased for your laptop so that all your services becomes free of cost .
Then you have to raise a complain which can be done by two methods either call the compay customer care number and raise a ticket or you can go their wbsie enter your serial number and raise the ticket
When you call them make sure they have reised the ticket by confirming on theirofficial website .
One ticket is raise you have to call them daily to give youa refund from the day one itself.
The company people have been traise so well to deny refund at all costs that even before you say something they tell you that refudnis not possible
One day when I had called Lenovo after all my refund was accepted to juts check wheni will be getting the refud the customer care girl didn’t listen to me completely as soon as I mentioned new laptop is defective she started saying refund cannot be given sir .
Then I had to tell her that refund process is accepted just you people have to pick the laptop and return it to ware house
So the company wont return you money just by repairing it for one time.
They need to repair it atleast 3 times and every time you call for repair you have to speak very stubborn or else they take you lite and ignore you
So basically the Lenovo enginears are not trained well. So who ever comes to repair your latop ends up messing it up even further and this the point where yu have to be smart and cathch the opportunity to your advantage.
Once he repairs the laptop you search for the problems the moment he leaves the house. You will definitely find a defect and you will have to call the customer care immediately that the laptop is not corrected .
So now I think you people can take a different approach than what I did. I had to go through this rpair process 3 times and then for the 4 th time they told me to submit the laptop to official service centere .
Now you people can ask directly that you want the laptop to be submitted toservice centre and if ithey are not able to solve the issue then you want a refund as soon as possible
So usually the service centre guys are thought to be better people that those come. Hoem to repair so if they cant solve it then no one can is what Lenovo thinks.
So you need an official letetr from servivcc centre engienar that they are unable to solve the issue .
Then they send a request letter to head office for refund/ replacement.
Now the manufacturing team has to give youa doa letter after which your refund will be accepted and processed
Once you get a doa letter the laptp will be packed and ready for pickup and once it reaches the wae house you will et the refund.
But do note that refund is given only to customized laptop , if you have no customized one then you will get a replacement unit.
So finally I got all my money credited back to my account throuhh which I paid for initially
And I got a macbook air m3 , I was literraly pushed by windows to go towards mac without any choice .
This video you are watching is edited in the macbook air I will make another video on how tha macbook is performing compared to Lenovo laptop and whether you shou dconsider buying one
Thank you
24 июл 2024
