These products suck big time. Mine was 2.5 years old and had MULTIPLE service calls in just a short period of time. You're so kind to call it a piece of junk. Very nice and clear and helpful video...Unfortunately, I have to also take the back panel off as the freezer gets inches of ice in it constantly. I wrote to Marc Bitzer, CEO at Whirlpool, and had the option to buy out my service contract. Unfortunately, all the fridges are junk unless you go to over-the-top-of-the-line which all counter depth and too tall. Never got any response from him, just from my service contract agency. PIECE OF JUNK is way too nice, but you provided a great demonstration. Thank you.
Because of you my freezer is sparkling clean!! I would have NEVER figured this out in my own. Thank you for taking the time to post this. You’re amazing!!
I agree 100%---I bought all new Kitchenaid appliance b/c I loved their dishwasher. Never again will I buy another Kitchenaid or Whirlpool appliance; NEVER!
Thanks for the video, it helped. I thought I should let everyone know you can remove the top freezer drawer without removing the freezer door panel. Also, the two "L" shaped clips that retain the top drawer can be removed by depressing the small square plastic button on the inside of the fixed metal track -- there's a square hole in the metal track -- it's what holds the "L" clips in place. I used a flat blade screwdriver, but the plastic is fairly soft and will get chewed up if you do this enough times, so I recommend finding a plastic tool or something rounded to depress the plastic button. PS. I've also had this fridge serviced a few times, but it's held up fairly well. I bought it in July 2013. It developed a freon leak and a water leak, both of which my clever repairman fixed with a little out-o-the-box thinking.
Thank you for making this video to clean bottom freezer, it's really useful to stop leakage of water at the bottom where ice builds up and not easy to clean without taking door and drawers out. Manual doesn't say much what to do and how to do it
Thank you so much. We have a different model but the pieces that were holding the drawers in place were the same and your process worked perfectly. Now our freezer drawers close easily once more. We're so appreciative!
Loved the video. Needed to replace the freezer light to get the refrigerator lights to work again. But one thing. When putting the top drawer back in, it needs to be be facing the right way. It does not go in backwards. Had to watch your video a few times to realize that error on our part. Once figured out that drawer went in nicely. Thank you again.
After watching way too many videos, and hours of frustration, I stumbled on this one. Yours is FAR SUPERIOR! I love how easy, clear, and concise you are. THANK YOU! THANK YOU! THANK YOU! Now that I've finished the work, I'm enjoying a bottle of Guinness....boy I need this! :)
Thanks for posting this video, could not find this anywhere else. Also like the suggestion of taking the compartments out to clean with a garden hose, much easier that trying to do it in the kitchen!
Thanks so much! Couldn't find instructions on this anywhere else. My problem was the top drawer had jumped off the rails at the back and was jammed. Removing the door allowed me to reach in while the bottom drawer was closed and lift the top one back into the runner.
Your comments and instructions are on point. The manuel gave us NOTHING! This is the WORST appliance ever, but at least now with your help I can clean these drawers.
Thanks so much for this video. My kitchenmaid is also a piece of junk...but thanks to you we were able to remove the door and drawers to clean out all the ice that had collected under the big drawer. You are awesome!!!
Just wanted to say I appreciate your video. I had a 1/2 gallon of ice cream melt out of the carton and I just want to take out the top freezer drawer to clean it well… I laughed a few times during your video because I can tell you share my frustration with this “great, fancy fridge”. Thanks for your help
Like everyone else, I tried in vain to get those Stop Pan plastic pieces off so I could remove the drawers. You have no idea what a relief it was to find this video with the solution. Now if repairs needed to be made, like replacing the Evaporator Motor in the freezer compartment, I'll be able to get inside to do repairs.You did Good T.S. Young!!
Thank you, from another K-A frig owner. You do a very good video, and it's really cool of you to help others out after the frustration you dealt with. :)
Such a simple thing! Thanks for saving some time (and maybe some broken parts)! 600+ people have viewed. Don'tcha think that would tell the manufacturer something?
glad it helped. There are 600 likes, but there are over 100,000 views. That should definitely tell KitchenAid that they need to either a publish something helpful or, I don’t know make a better product.😏
Thanks. The guide on the top drawer ended up on the upper guide rail for the back. I thought this was the normal side and the side resting on the bottom freezer drawer was the one was jacked up. Thank bro!
Thanks for this. Very helpful. Had a power outage while I was away, & everything melted & ran all over the floor. Now to refresh, have a smell in there! 🤨
We have a Whirlpool and it's the same set up to a tee. I am having problems with the LED lights. Started with the one in the freezer which you can't get at unless you remove that drawer. Now I know how and it will make replacing the light much easier. Side note, that freezer light went out first, now the fridge upper lights are out. The side lights still work as they are on a different circuit. I'm going to use one of the side lights to narrow down which of the lights is bad or if it's the switch. Those replacement lights are $65 each. Such a rip off, the fridge has 10 lights, meaning $650 just in lights! Joke! Great video, thanks again.
Thanks for the video. I have a diff make and model but what I was after was really clear info on how to pop those clips out and back in. My goal was to get the damn drawers out so I could take a look at the ice machine. I would never have thought I'd need to have to take the door off to do all that but as you say "presto". I'm not terribly handy but you saved me a $200 service call and I was able to fix it myself once I was down on the floor with my head in the freezer. Oh, and I cleaned the drawers while I had them out. :)
Thanks for the great instructions. Something had got caught behind the drawers and we were lost on how to get the drawer out and with your help, success!
First off -- BRAVO! Thanks for posting this. Second -- @Kitchen (NO)Aid, what the hell were your engineers thinking in designing a freezer that has to have the door taken off to remove and clean the damn freezer baskets? Another fine example of someone who DOES NOT USE A PRODUCT trying to design a product. TOTAL GACK. Bad very bad engineer, no cookie no coffee! Third -- this trick of removing those plastic stops works on the KRMF706ESS00 model. It will allow you to remove the lower basket and middle drawer. (Still working on figuring out how to remove the top drawer. Luckily that was not the problem for me today...) Fourth -- @tsyoung240... You Da Man, Thank you Thank you Thank you!!
Cannot thank you enough for posting this! Just got a similar Kitchen Aid and the stupid thing came shipped with cracked freezer drawer fronts...they are shipping new ones but I still needed to figure out how to pull the drawers out in order to drop the new ones in. Nothing in the manual about freezer drawers at all, beyond stupid!
Thank you so much for this video! It made the clean up so much faster! We agree - Kitchen Aid refrigerators are pieces of crap. this one is now relegated to an overflow Beer/soda fridge in our garage. To add insult to injury, their Customer Service also stinks. We appreciate you taking the time out to video this for us. Thanks!
TSYoung, Thanks for this video, it was the answer I needed. Also you only need to back out the top screws to remove/install the door, no need to remove them. One comment, place the phone in the horizontal position when recording, the video will fill the entire screen on RU-vid, vertical works best on Facebook. George
George Becht Thank you for the improved technique recommendation. Also the filming tip. It was my first RU-vid video and my adolescent daughter is not a member of the cameraman’s union. 😏
Thank you for posting this. There was a package of something stuck in the back of the freezer, and the only way to get to it was to remove all of the freezer drawers. This was the only video I found that showed how to do that on my model of useless Kitchen Aid refrigerator (I will never buy a Kitchen Aid product ever again).
I had the same frustration with my Whirlpool which is exactly the same configuration as your KitchenAid. In fact, all of the Whirlpool videos showed a freezer configuration almost nothing like mine. Your video was helpful and confirmed for me how the drawers come out. Like you said, I thought I was breaking those drawer slide stops, but you showed that I was just not going far enough. One small modification to your instructions that will make re-assembly a bit easier is to just loosen the two top screws that hold the drawer door on. This way the screws remain in place, and they just need to be slid back over the metal brackets and tightened up.
Great video! thanks for posting this!, I think no matter which brand all French doors are awful, went from Samsung to Kitchenaid and break down real quick
Very useful for me. Thank you! My freezer was faltering (ice cream melting) and I wanted to get back to the cooling grid to see if it was frosted over (it was). I couldn't get to it to check it without taking out the drawers. This video showed me how. Thanks again! Edit: one thing I noted when you're putting in the bottom drawer, you need to make sure that the very back of the "drawer rail" is far enough back over the "sliding rail" so that the little notches will actually fall all the way into place.
Agreed. After I accomplished this step, it looks like on my model that they set the screws for the inside back cover panel BEHIND the side shelving sliders. It's one obstacle after another.
Thank you for this video - could not find this information anywhere else! The manual does not even cover how to clean the freezer, probably because they knew you can't. Horrid miserable design! This saved me from having to buy a new refrigerator because the freezer was getting so disgusting and growing new life forms that eventually they would have risen up in the night and devoured us all. So thanks for saving our lives and money.
Thank you so much for your video. It was very clear and helpful. I was able to do this by myself as I am a widow and need to do a lot of things myself. Thank you again!!
Wow! Thank you so much for sharing. If it wasn’t for this video the drawers would have been cut out to get to the back. Defrosted the coils and hoping the condenser noise stops! It was so easy put back together too!
You are the best! Thanks! We were being so timid with those plastic brackets. We did as you said and it worked. I looked everywhere, like the others to figure out those brackets or stops. Our problem was the noise from the evaporator fan. We thought we needed to order a motor and or fan part but wanted to get into it first to see for ourselves. It turns out that it was just ice build up all around the fan and behind that back panel. Once we cleared it all out the fan and motor worked perfect. So glad we didn't order the parts first. Hope this helps someone else. Also, liked the tip using the garden hose on cleaning the drawers. Thanks again!
Great video. Worked perfectly. Trickiest part was hanging the door back at the end and making sure the clasps were in the notches. I had to do that several times before they both took hold.
That was one of the best demonstrations, of how to do something like this, that I have seen on RU-vid. Well done! Also it was exactly what I needed. Thanks!
This is very useful. I have to remove the ice build up in the freezer but never figured out how to take out the drawers. Thank you so much fort sharing this video!
Thanks, this video helped a lot. I too feel frustrated with the Kitchenaid fridge. I am so happy we got the extended warranty- it has had maintenance 4 times in the 2 years we bought it. The vents in the freezer are icing over and it is making a ton of noise- so I needed your vid to get at the ice. 😉
Thank you for this video! I got stuck with this hunk of junk from my homebuilder and 2 years in it stopped working. Heres to hoping it was just an airflow issue under the fridge that caused the freezer coil to ice up to a block of ice.
Thank you for the video. I tried to get the drawers out and partially disassembled the drawer slides and gave up. I did not realize they do not even have to be touched. I have an intermittent freezer light and the switch is on the side of the freezer liner. You cannot even see it with the drawers in place. Now I know how to get to it. Thanks again.
Hey great video! Knowing about the clips were great! You can skip the 1st step on taking the door off! No reason for that! The clips are the magic item to know about! Popped those of and the drawer comes out! We had no need to take the bottom drawer out!
I have the exact same model. The freezer drawer is out of alignment so I am not getting a good seal along the right side. The result....a lot of ice build up in the freezer! Any idea on how to align it??? I'm not happy with KitchenAid at this point! Thanks!
Thanks, very helpful video. Same thoughts as some regarding the design, but ultimately, the manufacturer. Mine has 3 drawers. I am still trying to figure out how to remove the top one.
If you are now having the same problem I had with this piece of crap appliance, here is a recommendation. My POS fridge keeps shutting down from a computer glitch. The "Deli drawer board" sends a bad code to the "Main Board" and it causes it to malfunction. What you will hear first is the fridge cycling and shutting down with a rattle about every 3-5 seconds. When in this state IT IS NOT COOLING the interior. I have had a service tech out twice before for this same problem. Last time they replaced the "Deli board." This last time, making it a total 3x in two years, I asked the technician what happens if you just deactivate the Deli board? Answer, your drawers will be the same temperature as the rest of the fridge. Good, I'll take that over the constantly reoccurring malfunction. He disconnected it and so far so good. If you are reading this and are considering buying a Kitchen aid appliance, DON'T! I bought an entire kitchen of these appliances two years ago and have now had to have a total of five services calls to keep them running. DON'T...
Thanks for the posting, big help getting those out, though ours is a three drawer model. Had the deli syndrome, the controller would go brain dead literally every thirty days and shut down totally. Come in to hear an actuator clicking noise from fridge. Took a 10 min hard reboot to get it started to run for another 30 days. Had the front & back panel control boards replaced, all has been good for about 2 months. The techs never discussed the deli panel as the issue, keep that one in the memory banks. Now lately the fridge section just seemed a bit warm and would take a long time to cool down. Took the deli drawer out only to find a wall of ice back on the evaporator panel. Took out those drawers and assembly; seen how to do that when the evaporator coil had a manufacturing defected, leaked the Freon and had to be replaced. Defrosted the fridge evaporator down and decided to inspect the freezer section. Was able to get all three out & took apart the freezer evaporator panel to check for ice build up. KA - never again (though good luck with that since whirlpool owns many of these companies). Our KA range is almost an equal par with the fridge.
This is what happens when you outsource manufacturing to the lowest bidder overseas. You get junk... I still have American made stand up freezer that is 45 years old and works perfectly. My washer and drier are also American made, and 28 years old, so is my microwave. and my cook top.
Until this winter Ive had no problems with my KA fridge/freezer. I’ve managed to get the bottom freezer cleaned but now trying to figure out how to take the freezer door itself apart to tighten the loose freezer handle.
Everyone make sure the condensor unit underneath stays clean. We literally had an entire cats worth of fur under ours. The factory screen is a joke so I hot glued window screen over it and used weatherstrip around the edges to prevent it from happening again. Lack of airflow underneath will cause poor performance and icing over of the evaporators in the freezer.
Thank you, great video. Tried to tell my daughter "NOT" to buy this piece of shit appliance. So I now have to deal with it. "My dad can fix anything", easier now with the help of your video.
There is actually an easier way. The bearing slides have a place where you kind of bend a plastic pc to release entire drawer.. no need to even unscrew front panel
