How to reset any Microsoft Surface via USB (Bare Metal Recovery)

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In this video we look at factory resetting any Microsoft Surface device via USB using the Bare Metal Recovery Tool.
0:00 What is Bare Metal Recovery an when to use
1:38 How to download the BMR image
3:04 Creating your BRM bootable USB
5:42 Loading the BRM image onto your Surface
A Bare Metal Recovery tool allows you to completely factory reset your Surface device to its original state when it first came out of the box and is a great tool for troubleshooting any issues your having with your device as it allows you to bypass Windows and reinstall the OS from scratch.
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You can access the Surface Recovery Images below:
support.microsoft.com/en-ca/s...
As of publishing, the following Surface recovery images are available:
Microsoft Surface Pro
Microsoft Surface Pro 2
Microsoft Surface Pro 3
Microsoft Surface Pro 4
Microsoft Surface Pro 5
Microsoft Surface Pro 6
Microsoft Surface Pro 7
Microsoft Surface Pro 7+
Microsoft Surface Pro 8
Microsoft Surface Go
Microsoft Surface Go 2
Microsoft Surface Go 3
Microsoft Surface RT
Microsoft Surface 2
Microsoft Surface 3
Microsoft Surface Studio
Microsoft Surface Studio 2
Microsoft Surface headphones
Microsoft Surface Hub 2S
Microsoft Surface Duo
Microsoft Surface Duo 2
Microsoft Surface Book
Microsoft Surface Book 2
Microsoft Surface Book 3
Microsoft Surface Laptop
Microsoft Surface Laptop 2
Microsoft Surface Laptop 3
Microsoft Surface Laptop 4
Microsoft Surface Laptop Studio
Microsoft Surface Laptop Go
Microsoft Surface Laptop SE
#Microsoft #Surface #Recovery

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Опубликовано:

5 июл 2024

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Комментарии : 578

@johnmares2633 Год назад

This was the most comprehensive but simple video that helped me to fix my daughter’s pc. Thank you so much.

@AldoJames Год назад

You're welcome!!

@Blackcomb6.1 Год назад

Oh my gosh. I have a Surface RT 2 that I got for Christmas and it all of a sudden just stopped working, I was so sad for weeks, and you really helped me fix my issue. Thank you sooo much!

@AldoJames Год назад

Ohh glad it helped!!

@bobgreen1540 3 месяца назад

Microsoft has this content on their support page but you did a better job of illustrating the steps and the process. Thanks so much.

@AldoJames 3 месяца назад

Aww thank you!!

@perrypaddy647 Месяц назад

Wow! This video really helped out alot!! I was trying to restore my SP7 for hours until I came upon your video. Straight to the point and easy to follow. THANK YOU!!

@AldoJames 29 дней назад

You're welcome!

@shaunjims887 Год назад

You are awesome, the instruction is simply by far the best one and easy to follow. Got my S4 up and running within a few hours. Thank you Sir!

@AldoJames Год назад

Great to hear!

@danootz Год назад

Thank you so much for this! It's been a minute since I'd done a factory reset on my Surface Pro 3, and I don't know if something changed in the recovery menu options or something, but I couldn't for the life of me figure out why I wasn't able to get my machine to use the USB recovery drive I'd created. But your walkthrough helped sort it all out! Successfully doing the bare metal recovery -- as opposed to relying on the cloud recovery I had done in defeat, but that made me itchy because I'd never done it and prefer the recovery drive creation and booting into it method. THANK YOU!

@AldoJames Год назад

It did change from Pro 3 to Pro 4 :)really glad it helped!

@m13anohar 5 месяцев назад

That video was very helpful as all the other videos on the net were pointing out to the same options repeatedly.

@AldoJames 5 месяцев назад

Glad it was helpful!

@Franky-Wright Год назад

Thanks for the detailed step by step instructions. Was very helpful to me.

@AldoJames Год назад

Glad it was helpful!

@robinavery5081 Год назад

thank you!! this saved the day! Appreciate you taking the time to create this video.

@AldoJames Год назад

Yayyy, I’m happy it helped

@hdpapsey 2 месяца назад

This has been very useful in getting my SB3 up and running again… Thank you 🙌🏽

@AldoJames 2 месяца назад

Great to hear!

@ericrobidoux365 Год назад

I tried so many things and you are the only one with the right solution for my Surface.. Thank you..

@AldoJames Год назад

You’re welcome!! Happy it helped! Which Surface do you have?

@ericrobidoux365 Год назад

@@AldoJames Surface Pro 7

@tonyjustensen706 Месяц назад

Thank you for this easy to follow video. It worked perfectly for replacing the SSD on my Surface Pro 9.

@adrianmcquiston4772 Год назад

been attempting to recover a microsoft go tablet for a couple years and this video walked me through the process in minutes thank you it sucks owning a several hundred dollar brick lol

@AldoJames Год назад

Really glad to hear this vid helped!

@abdiasnoel1293 Год назад

Thank you for this video! It just saved me a great deal of trouble.

@atiqmufti Год назад

Unbelievably simple and accurate. Thanks for sharing this video.

@AldoJames Год назад

Welcome!

@ariarivazhagan2953 2 года назад

Really helpful. To me, I'm troubling to recover my one user personal laptop OS , That Time seen your video it's work, thank you so much sir

@AldoJames 2 года назад

Glad it helped!

@rayl5074 Год назад

I messed up my Surface Pro 7 and found your video very helpful. Worked like a charm! thank you!!! and subb!

@AldoJames Год назад

Happy it helped! How’s the pro going?

@Sm5-9-6 Месяц назад

Thank you man. Seriously, my surface didnt work for 2 and a half year. Thanks to you I got it working.

@AldoJames 29 дней назад

Great to hear!

@marcg.7850 Год назад

I couldn't get into recovery mode by pressing and holding volume down and power button. Rather, I used the volume up and power button to get into a area where I could change the boot sequence and selected USB and instructed it to boot immediately (note I had my recovery USB drive plugged in). From there, I got to the "blue screen" and all went perfectly from there. Anyways, many thanks to this video for getting my Surface Pro 7+ up and running again!!!

@marcg.7850 Год назад

PS - Guess I'll turn updates off since that's supposedly what caused mine to tank!

@AldoJames Год назад

Yayyy! Glad it helped fix it!

@ivan1000aussi 5 месяцев назад

Wow! After 3 years of searching and trying everything! I have finally been able to clean my table with the help of your tutorial.

@lynnlambert3068 6 месяцев назад

On this Surface book 2, the soft restart/reboot always came up in the UEFI screen. Had to choose "Boot Configuration" button on left. Then drag USB STORAGE option to top of list. Plug in USB drive into the Surface. Click "Exit" to restart computer. IT WORKED. I OWE YOU HUNDREDS!!! THANK YOU

@AldoJames 6 месяцев назад

Glad it helped!!

@emmanuelasante878 2 года назад

One of the best videos on this issue on this site. Thank you so much.

@AldoJames 2 года назад

Thank you!!

@Hopechristensen95 2 года назад

Thank you so much! Very easy & clear steps 🙏🏻💖

@AldoJames 2 года назад

Glad it helped :)

@pacificnorthwestpilots6050 Год назад

After not having my type cover working for a week, you help bring it back...Thank you! I hope you don't mind, but the many forums I searched had people with the same unresolved issue. I will send the here.

@AldoJames Год назад

So happy it’s working for you now

@Sam-yr9gf Год назад

This works, used it to sort out an old Asda laptop that was unusable, thanks so much

@humbyrd Год назад

Awesome how you explained this process. Thank you.

@AldoJames Год назад

Thank you!

@rajk9329 10 месяцев назад

Excellent. Some steps bight be different depends on your OS but most of the steps worked. thanks a lot for your help!

@AldoJames 10 месяцев назад

Glad it helped!

@shaneromaine331 2 года назад

Great video - thanks for creating!

@AldoJames 2 года назад

You're welcome :)

@papertape7911 Год назад

yooooooo you saved my expensive surface laptop 3. I am forever grateful!

@AldoJames Год назад

Aww you’re welcome!!

@build_right_once Год назад

Thank you so much for such a useful video! It really helped me fix my surface pro 7. Thank you so much. May you be bless with many thumbs up!

@AldoJames Год назад

@ahmedmizane9613 Год назад

Great video.Very easy.Thank you so much.👍

@AldoJames Год назад

Thank you!

@aaronaguilar87 Год назад

you are a lifesaver!! very detailed instructions

@AldoJames Год назад

Glad it helped!

@runaruna4869 4 месяца назад

Thank you for the tutorial video, really helped me reinstalling my surface pro 8. And, unless your device is bricked, you can use recovery options then advanced startup option in w11, so you don't have to press volume and power button👍

@AldoJames 4 месяца назад

You're welcome!

@thacoolist1 Месяц назад

Super helpful was able to factory reset my surface pro 7+ within a few minutes

@AldoJames 29 дней назад

Great to hear!

@anoopmenon5972 10 месяцев назад

Fantabulous video. It took some time but this worked on my Surface Pro 7

@AldoJames 9 месяцев назад

Great to hear!

@VarleyGGz Год назад

Thank you. Just what I was looking for.

@AldoJames Год назад

You are welcome!

@MorganNilsson 6 месяцев назад

I thought I'd pitch in for some additional support (As Microsoft did not cover this in their guide). For anyone who might be getting the issue. "There was a problem resetting your PC. No changes were made." Please make sure that in your BIOS that you have the correct settings. it should look like this: Internal Storage - (active) USB Storage - (active) PXE Network - (active) ((Advanced options)) Enable alternative boot sequence - (on) Enable IPv6 from PXE Network boot option - (on) Enable Boot from USB devices - (on) Enable Boot Configuration Lock - (OFF) = Having this on is the reason most are getting this issue, so turning this off should work Automatic power-on after power loss - (off) Also thank you @AldoJames for the very informative video!

@AldoJames 6 месяцев назад

Thank you!

@ourfunhousekids 16 дней назад

Worked perfect. Thanks.

@AldoJames 11 дней назад

You're welcome!

@jorgebelisario6511 Год назад

Very well explained!! And worked perfectly> Thanks

@AldoJames Год назад

Aww thank you for the kind words!

@someguyoninternet641 10 месяцев назад

Wow. Thankyou Very Much. I was so scared even though I read the official sites. 🙏🏻💖

@AldoJames 9 месяцев назад

You're welcome 😊

@malonino2065 2 года назад

So if I have the box "back up system files to recovery drive" checked will that save everything from my computer for the recovery drive? Or will I need to use another means to back my files up. I just want to be sure before I potentially delete everything. Very helpful video, I am just new to this. Thank you!

@lynnlambert3068 6 месяцев назад

Brilliant!!! Thank you so much. I've lost the pin for my surface so no downloading. You're a life ..uh..PC saver :-)

@AldoJames 6 месяцев назад

Glad I could help!

@dannydee9919 Год назад

Thank you for thoroughly explaining the this process . I am eager to try this process however my sp7 screen is messed up and i am not able to see anything, prior to me wanting to reset I was using my tv as a monitor via HDMI. I was planning to fix screen Once I could afford to replace screen. Unfortunately, for whatever reason my sp7 won't project to my tv until windows has loaded and right know my sp7 will not get passed blue screen hence why I am wanting to reset my sp7. Do you know a work around that will enable to cast blue screen to an external monitor? Please advise..

@parinkotrasen2725 6 дней назад

Thank you so much for clear instruction on this you just save me time and $$. well done video

@AldoJames 5 дней назад

Glad it helped

@Christophe38isere 21 день назад

Thanks from France 👍

@candidcomputers6693 2 года назад

Excellent video. Thanks for your help!

@AldoJames 2 года назад

Glad it helped!

@IvanValdiviaMedina 23 часа назад

Thank you! Followed to the t and got the laptop out of the massive coma! 🎉

@rthomas3 Год назад

That was so helpful! Thank you!

@AldoJames Год назад

You're welcome!!

@antjaysocial 2 месяца назад

Thank you so much! My surface pro 8 decided to get stuck in a UEFI loop and I panicked so hard. You made a daunting process manageable and now I can study for my university exams

@AldoJames 2 месяца назад

Awesome!! good luck!

@thisistheway2 Год назад

This worked for me! If you plug in the USB and the recovery isnt popping up, make sure USB is in FAT32. I had to reformat my USB for this to work.

@AldoJames Год назад

Yayyy thanks for the comment Olga

@Sm5-9-6 Месяц назад

Hey man, how do u check if it is in fat32? (NVM found it. its in troubleshoot)

@clone_enolc 2 года назад

Excellent... cheers mate!

@AldoJames 2 года назад

Thank you!

@erickmuniz2840 6 месяцев назад

Brilliant!, Nice video, working!

@AldoJames 5 месяцев назад

Many thanks!

@axlgutidenia 7 месяцев назад

Gracias my friend. excelente video y mi surface volvio a la vida.

@henrychn Год назад

You are awesome! You saved me man! God bless you!

@AldoJames 11 месяцев назад

Thanks, you too!

@Hobbes2099 9 месяцев назад

Please confirm if the Surface that is manually rebooted in the last third of the video ( 5:58) is running Windows 10 or Windows 11. Thanks,

@dataku1410 2 года назад

Thank you so much! Very easy🙏

@AldoJames 2 года назад

Glad it helped!

@lelongfactory2829 10 месяцев назад

Thank you so much! you saved me a world of hurt. it works for a bios locked surface too!

@AldoJames 9 месяцев назад

You are welcome!

@intelligentservice2102 2 года назад

merci, grace à vous j'ai pu sauver mon pc surface, encore merci 💯

@AldoJames 2 года назад

Welcome :)

@joshholloway6245 2 года назад

Your a life saver bro.

@AldoJames 2 года назад

Happy it helped!

@rahulvaghela8497 Год назад

Great 👍 Thank you for sharing this video.

@AldoJames Год назад

You’re welcome!!

@pedroinfantedj 4 месяца назад

Thank you for your help, i was able to fix my surface go 3 , thanks a lot 😊🎉

@AldoJames 4 месяца назад

Really happy that it helped!

@arno.vert_ Год назад

Thank you! My Surface Laptop 3 battery is draining so fast around 2-4 hours running on windows 11, so i need to do this.. thanks once again!

@AldoJames Год назад

You're welcome! I've also got a video on how to improve battery life on Windows 11, some of these tips might help too :D ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-XnCkjQ9snww.html

@hichambayed8210 2 месяца назад

thanks man works for me

@AldoJames 2 месяца назад

Awesome

@sebastiancal9624 4 месяца назад

thank you so much, my surface pro 4 is still fighting thanks to you

@bhcharles32 Год назад

Perfect. Thank You!

@AldoJames Год назад

You're welcome!

@LordMerovingian Год назад

Thank you. Very very helpful.

@AldoJames Год назад

Welcome!

@jorgem.carpanetti3417 Год назад

Thank you mate, all the best

@AldoJames Год назад

You’re welcome!!

@shuangsu3089 5 месяцев назад

The best video, thank you ❤

@AldoJames 5 месяцев назад

Glad you liked it!

@anggoletomi6689 2 года назад

I stuck on pressing holding power and volume down button, so I cannot goes into recovery mode, my surface only show windows logo and it turns to black screen again, and it keeps repeating like that. Is there any idea how to solve it?

@ad1zz 9 месяцев назад

your a legend bro thank you ill like and sub

@AldoJames 9 месяцев назад

Aww thank you!

@Nomadiction36 Год назад

Thank you, you made my day❤

@AldoJames Год назад

My pleasure 😊

@kempens07 5 месяцев назад

you are Legend :)... many thanks

@anilpradhan7964 Год назад

amazing...still valid solution today...

@AldoJames Год назад

Thank you

@allbymyself85 8 месяцев назад

really nice, what about ARM devices? I don't have another one and when I create the recovery drive and I launch and copy the image over the USB. Inserting the USB it's telling me that my PC is not running a 64bit architecture so I am not able to proceed. MS doesn't seem to release ARM images for devices. I was able to download one from the Surface recovery website but still the recovery drive creating from a 64b won't work on ARM. Any idea would be really much appreciated

@terranearthling9918 5 месяцев назад

Saved me thanks bro

@zozik84 Год назад

Thanks it was very useful

@AldoJames Год назад

Glad it helped!!

@santhoshshetty3900 Год назад

Thanks a lot for the great video .

@douglasangelflores6796 2 года назад

Thank you very much exelent work/video!

@AldoJames 2 года назад

Many thanks!

@thesalt1282 8 месяцев назад

Hello, I’m looking to buy a used SP4 that the owner is saying the UEFI password is locked. Will I be able to use this method to do a clean install and gain back control of the device? Thank you.

@syafiqkyles4578 Год назад

It works…thank you so much 😊

@AldoJames Год назад

You're welcome!

@rowelle_ Год назад

I am at the last step and when I select fully clean device, it gives me this message " There was a problem Resetting your PC. no changes were made" What do I do? I have a surface pro 5th gen

@audiepineda2878 Год назад

My keyboard does not work. Could I just use the touchscreen to choose the recovery options?

@ollivermoura 2 года назад

Thank you! Does this revert faulty firmware updates as well? :)

@AldoJames 2 года назад

Yes it will

@luismedina2433 Год назад

Hello hope all is well, I have a Surface pro 7+ that has a uefi lock on it and I can't get in, I bought it used and I didn't know. is there anything that can be done about this?

@luislambert8482 Год назад

Hey, I cant geht mE Surface into the soft recovery Mode, as I cant geht further than the Windows Image (Surface is impossible to turn on). Is there a way I can still do a USB Backup?

@clivewhitworth4755 2 года назад

Thanks! I had not idea how to deal with this old surface go. perfect instruction

@AldoJames 2 года назад

Welcome :)

@StealthxAssassin117 Год назад

Good video, will this work to clear UEFI system password? Essentially does it reset the bios?

@AldoJames Год назад

I don’t believe it clears the UEFI settings

@venkateshch08 Год назад

Hi , I dont see "recovery from drive" option in my windows RT . did I miss some thing in flow?

@carlespitarchcasas Год назад

Great, thanks! I have the recovery image downloaded and charged to the USB, but my Surface has the volume down button damaged. Is there any chance to get the reset mode without using the volume down button at all?

@AldoJames Год назад

You’ll need to use the buttons unfortunately:(

@ZZombert Год назад

Your a badass man! Many Thanks!

@AldoJames Год назад

Welcome!

@aaronblackstone5743 8 месяцев назад

The button reset portion doesn't work for me. I've seen multiple users with a Surface RT have this problem. Any solutions?

@thihi2687 Год назад

ty this helped me alot

@AldoJames Год назад

@calciocatanzaro 2 года назад

ciao, io non riesco ad entrare nella modalità recovery. C'è un altro metodo? grazie

@adaliali606 5 месяцев назад

❤❤❤ its workink , thanks you Evry much bro,😊

@zahran2645 Год назад

Your legend bro thanks for helping

@AldoJames Год назад

Happy to help

@MrAzizqtr 11 месяцев назад

Thanks a lot u saved my life

@AldoJames 11 месяцев назад

Glad to hear that!

@gotechtalk 10 месяцев назад

Greatly explained too.

@AldoJames 9 месяцев назад

Glad it was helpful!

@gotechtalk 23 дня назад

@@AldoJames I too made the similar video in my channel. I am glad to find you already this video published.

@zhenliu747 Год назад

this tutorial is much better than offical's shit one, help me a lot and thank you for your good work!!!

@HaleGrafxTV Год назад

Thanks so much! I was locked out of a used surface pro 7 I bought after I tried to make some changes to bios settings. I kept being asked for a bitlocker key which I didn't have.

@AldoJames Год назад

So glad it helped!!

@krzysztofkubinski3939 Год назад

Well done. I had a problem with BitLocker.😡 I watch so many movies and nothing.😡 This video made my surface pro 4 and surface pro 7+ come back to life.😀😂😗👌👍💪 Thank you and greetings from Poland🙏

@AldoJames Год назад

Awwww you’re welcome!! Thank you for the comment :)