SURFACE PRO FIX when you're locked out and nothing works

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I have recovered a Microsoft Surface Pro 3 and was attempting to boot to a bootable USB drive to reconfigure. Now, only the BitLocker recovery screen appears.
Looked at several other posts, but I can't get past this screen. I am prepared to format the drive, but I can't get any further. Is there anything else that can be done or is this unit just toast?
Windows 8 and 10 let you to create a recovery drive (USB) or system repair disc (CD or DVD) that you can use to troubleshoot and restore your computer. Each type of recovery media gives you access to Windows’ advanced startup options, but there are differences between the two options.
The system repair disc has been around since the Windows 7 days. It is a bootable CD/DVD that contains tools you can use to troubleshoot Windows when it won’t start correctly. The system repair disc also gives you tools for restoring your PC from an image backup that you’ve created. The recovery drive is new to Windows 8 and 10. It’s a bootable USB drive that gives you access to the same troubleshooting tools as a system repair disc, but also allows you to reinstall Windows if it comes to that. To achieve this, the recovery drive actually copies the system files necessary for reinstallation from your current PC.
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Опубликовано:

29 фев 2020

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Комментарии : 202

@terranearthling9918 5 месяцев назад

Bro you saved my Surface Book

@CSSC0der 5 месяцев назад

That’s awesome news !!! Glad I could help !

@danieltraylor 2 года назад

Watched this video this evening and managed to get my MS Surface back up and running within an hour or two. Really helpful video, clear guidance and simple to follow. Thank you CSS for sharing 👌

@Easydread 3 года назад

I deleted all the files that came up on the hard drive apart from recovery file. When i installed the windows, i thought it was going to ask me for the serial key but it never so once again nice one for making this video.

@timwindsor03 4 года назад

Awesome video CSS. Much appreciated. Keep the content coming. Hope you enjoy your night. Much love

@jasbeer1972 3 года назад

Life Saver.. Thanks Buddy. Managed to get my Surface Pro up and running.

@CSSC0der 3 года назад

Yes yes yes awesome!!!

@TechDoctorUK 4 года назад

Glad you got it sorted mate👍

@CSSC0der 4 года назад

Thanks for your help matey

@zenonpiotrowski4425 9 дней назад

Your video started with the same problem we were seeing. Thank you for posting this fix on RU-vid. What an obnoxious problem - appreciate being able to see how to resolve it. :)

@MR-yi7xy Год назад

Loading right now, if this works then you've earned yourself a subcriber. Edit: THANK YOU WORKS SO FAR

@dougmunro5067 Год назад

Thank so much this worked for me! If anyone else has a problem where when you get to the Windows Setup screen, after resetting with the USB, and you lose the cursor (the screen seems like it is frozen and unresponsive) then you'll need to plug in an external mouse - I spent ages restarting it thinking the screen had frozen but I just needed to plug in a mouse

@CSSC0der Год назад

Ah excellent !!! Really glad it was of use

@AustinLautenschlagerGaming 10 месяцев назад

I have a keyboard and I’m experiencing the same issue. The touchscreen or the keyboard won’t allow me to select next. So your telling me I have to order a c port usb mouse?

@haleykaczmarek4259 20 дней назад

This worked however I don't see the option so connect to WiFi anywhere

@goodvibesonly476 2 года назад

Saved me over $50 that I would have spent at Geek Squad! Definitely subscribing!

@leetvofficial 4 года назад

Surface pro looks awesome. Thanks for vid pal love your vids

@comptonlife310 11 месяцев назад

OMG! It worked I did exactly what you said to do step by step!! I used a 16gb flash and worked perfectly 🎉 Thankyou so much!!!!

@CSSC0der 11 месяцев назад

Yeahhhh awesome !

@davidgilbank8032 Год назад

Great video, worked a treat, thank you. Saved me a fortune. Will stick the heating on now.

@CSSC0der Год назад

Ha ha my pleasure. Glad it helped. Keep warm stay safe 👍👍👍

@profgyland2 3 года назад

Thank you so much it helped me a lot. However, one has to realise that most of the usage is impossible without the keyboard as Windows does not have the touchscreen driver built-in. I only purchased the Microsoft Pen and that does not work at all. I had to purchase the keyboard to get everything going. Please realise this. The documentation is excellent and I thank the publisher for the informative and very helpful video. Well done! The keyboard is anything good for all sorts of things regardless of the expenses. :)

@Sponsi_PL 5 месяцев назад

This is pathetic... Surface recovery image doesn't have the drivers???

@baipec5627 2 года назад

Thank you mate! You're live saver!!!

@jasehwayne 4 месяца назад

Update. I guess what the common sense i was suppose to have was you MUST convert the iso file to a bootable drive and my permissions weren't in place wich is why i needed this in the first place the driver on the microsoft website i wasn't able to open it and install maybe because of my permissions but i used rufus and all is good thank you very much for this hope this also helps someone

@kylecameron9606 2 года назад

For anyone that cannot get the volume UP (Not the Down) button working to get in to Surface UEFI, if you go into advanced options and click CMD and do a diskpart clean on the drive then the restart will also drop you into the Surface UEFI menu to change boot devices. This also saves having to remove all the partitions as the clean does this for you.

@manuelmoralesmusik Год назад

You are a legend! Thank you 🙏🏽

@gheeyang9926 Год назад

As some other comments say.. hold the volume +UP+ button and press the power button. Hold the volume + button until the UEFI screen appears. Definitely also had to go download the surface drivers bc I was not able to connect to WiFi, use the touch screen or pen, etc. Hopefully this helps you as much as it did me! TYSM!!!

@Paul27Sultana Год назад

What do you do after the UEFI screen appears ?

@deegutta 2 года назад

You're The Man Worked 100% Coming out Of Detroit, Mi

@CSSC0der 2 года назад

Yes yes

@kelvinou4957 Год назад

Hey you are a life-saver. Thank you so much

@Teawurst 3 года назад

Thank you! That was just the video I needed! Well nicely and humorous kind of a tutorial!

@CSSC0der 3 года назад

Really glad to hear it, this is why I make videos, so glad I could help

@jaysonocampo4821 2 года назад

Thanks. It's actually work! Perfect!

@CSSC0der 2 года назад

Excellent !

@ediekman 3 года назад

Thank God, it works 🔝

@CSSC0der 3 года назад

Worked for you then ?

@magicman2206 3 года назад

This worked like a charm... Thank you so much bro

@inbalkugler6643 3 года назад

Hi, was your data deleted?

@CSSC0der 3 года назад

Data does get deleted 😒

@finleyhilljr9260 2 года назад

Thank you for this video.

@stickercitycambodia7248 3 года назад

Yes it work, thank you

@sannevelnaar7688 2 года назад

Your a lifesaver!! Thank you

@CSSC0der 2 года назад

My pleasure Sanne!

@zubaidullahhamidi7296 2 месяца назад

This helped me a lot thank you

@robjohnson3404 3 года назад

Thanks so look much . It was painfull untill I found your vid . Thanks

@yasirmunir380 2 года назад

Hi I have got the same issue and i prepared the USB, but when i was about to install the window, i got the message right at start that a media driver your computer needs is missing. It is not making the window installation progress. Can you guide in this regard?

@agregg9330 4 года назад

Easy 👍👍 Thank you

@mahmoodaljumyly3596 3 года назад

Could you please show me your bios setup option as mine keeps restarting and now sure which option ssd network?

@BecomingBritt11 4 года назад

O. M. G. Thank you thank you!!!! Got mine back up and running in the US!! 👍🏼 well done

@CSSC0der 4 года назад

Yes yes yes !!! Glad it helped Brittany

@BecomingBritt11 4 года назад

I’m just letting you know I had my computer sitting for about 2 years, and finally got around to calling Microsoft about it. Their process is different and so long to bypass the bitlocker! Also he said if their process over the phone didn’t work it would need to go in for service $300 estimate (probably more). So thank you again! I hit that like and subscribe! Much appreciated!

@CSSC0der 4 года назад

@@BecomingBritt11 well that's 300 saved then, I hate how they price repairs up, glad its all working and thanks for the sub. We did it 👊🏻

@dannypeters2749 10 месяцев назад

legend yourself buddy cheers

@yatopdealer Год назад

Worked for me thanks!!

@maxw5156 2 года назад

awesome, thanks a lot mate.

@Mrez95 10 месяцев назад

Thanks for the highly informative video, this helps more than you know, does this also recover the files from previous or is this a brand new install thanks

@CSSC0der 10 месяцев назад

Brand new install unfortunately 😩

@MagnifyYaweh 2 года назад

tHANKS DADDY, IT HELPED MY SURFACE WORK AGAIN!

@jeridarbogast4864 4 года назад

I cannot get my surface pro to to same screen that you got after holding volume down and pressing the power button. It still prompts me for my password. I did try the password reset option with the USB, but it is saying it's not a valid reboot device. Any advice?

@east400 3 года назад

while following your steps to reset my friend's Surface pro8, I got a message: 'the system seems to lock either network card or network drivers' any advice will be tanksful.

@abcdco Год назад

It worked. I love you.

@CSSC0der Год назад

Yes ! 👍👍👍👍👍👍👍

@christianmino4073 Год назад

It still brings me to boot locker recovery

@johnoats2698 3 года назад

Did u delete all the partitions even the one that say bit locker is on this partition do I delete that one as well not sure seems it made another partition help 😭😭😭

@markgil8093 8 месяцев назад

Hi why i can't use my keyboard and touchpad even the touch screeb while installing new os?

@RustyRollers. 3 года назад

Thanks you legend 🙏

@djfunky817 3 года назад

what format was the flash drive?

@smorrow0816 Год назад

I actually bought a windows 10 usb drive. When I put it in and try to boot up from the USB, it does not do it. I seleceted the drive to start from in the management system, but no luck....still goes back to the loop. Any thoughts?

@Paul27Sultana Год назад

Hey guys, I just recently bought a surface pro 5th gen, and when I got home it was locked like this one asking for a code. So what's the easiest way? I bought this for my daughter for her bday on Oct 30 and would love to get it up and running for her I'm time for her bday

@kanchanenanayakkara3378 Год назад

really Helpful ❤️🔥

@Adiera 3 года назад

So when I hold down the volume down button and press the power key, all I get is a black screen that looks like the old c prompt days.

@hamfield518 Год назад

Try volume up button

@iuriduarte8398 2 года назад

very helpfull thanks bro

@KingSkooma 8 месяцев назад

Cheers mate!🎉

@doonphone 11 дней назад

I was truly hoping that this video would result in the recovery of personal files while reinstalling Windows.

@cov5591 2 года назад

This happened to me, but I freaked out as I had lost access to the pc and installed linux on it, and wiped my windows partition but that was my last windows10 device so I am unable to create another usb to boot it back into windows, as the machine was designed for windows, performance on linux isn't that great, but now I'm stuck I have a desktop pc running linux mint and now a surface pro 7 running linux mint, all my bootable usbs are for linux and now I honestly don't know what to do now to get it back on its suited os.

@codestarclantt41 Год назад

When trying to delete the partition I get an error saying we couldn't delete the selected partition. [Error: 0x80070017]

@user-ux2rq4be8m 4 месяца назад

So close...This is driving me crazy. I get as far as your first attempt where you could not delete the partitions because of BitLocker. I am not clear on how you are getting around that? I tried the down-volume / power button but that doesn't seem to do anything differently for me.

@izakosrodriguez4228 6 месяцев назад

Hello! Does it works in surface pro4?

@E_Scorching 2 года назад

OH MY GOD THANK YOU SO MUCH

@CSSC0der 2 года назад

Take it, it worked ?

@E_Scorching 2 года назад

Yes, it worked the only downside is it resets the pc but I didn't have much on it.

@Aaliyahbaby. 22 дня назад

This guy is a good friend 😂

@sonjatenner3051 Год назад

Quick Q, just about to do this, for locked out Bitlocker recovery ( Don't have a key set up )The surface pro6 is not compatible with W11, hence I think this happened. Q for you, if I go ahead with the following , will I loose all my files ?

@heshanshibry6575 3 года назад

What about the personal data which was there has it deleted that too

@moazzammahmood 2 года назад

i have an issue where my config profile is all setup correctly but when i activate bitlocker on Surface it is not asking me to setup the pin.can someone please help me and tell me what am i doing wrong?it just starts encrypting the drive.

@lord-lala Год назад

I attempted to reset my Surface Pro 5th Gen after it developed faults. It failed. I got an error message to say the installation failed and to hit ok to reinstall. I click ok and it just comes back to the same error message in a loop. I've created a usb recovery image and followed the directions on Microsoft support. (I went to BIOS first and made sure that USB was the first boot option.) I held vol down until the spinning circle, got to enter language and keyboard. Went to troubleshooting and there was no option to Recover from a Drive. All other options just create a blue screen loop. If I go to the screen with Choose an Option and tried Use a Device but it just restarts back to the same blue screen. Any ideas?? 🤣 I have used a recovery usb before on a Lenovo laptop and it worked perfectly!

@IyotDKI Год назад

are there any ways to solve this problem without loosing data?

@joshuaphilipguevarra1365 Месяц назад

it doesn't work on my surface pro 1796, it keep on going back to bitlocker even though i already did the usb thing... any suggestions?

@john-j-butler Год назад

What about my files? do they stay? and your only replacing windows 10 ?

@ShortJourneys702 3 года назад

I was on the edge of my seat. This was right up there with Fast and Furious 100

@CSSC0der 3 года назад

😂😂😂😂😂😂😂😂

@badilati 2 года назад

U are the best!!!

@bigbear8406 Год назад

Does anyone know if I can put that file in my phone instead and connect the usb cord to transfer

@ahmadibrahim3048 2 года назад

I have a much bigger problem... In the excitement of receiving my new surface pro 6.. I totally locked the Bios system with a password and forgot it. Device is working fine But Bios is locked, and also I can not boot from a usb stick because genius as I am, I also locked it. How can I get out of this problem.

@beatrevino4826 Год назад

This is great but I'm not even sure if this what I need isn't up my Laptop and didn't use it for a couple of months long story simply put not too computer save and too much work to transfer my files from my old to the new so fast forward 2 months now I have time to move my files and I turn on the surface and it wants my pin number and I don't remember it or even writing it down so now what ...I have this brand new thing and I can't even get pass the sign in screen I haven't even used it yet for any thing

@l0mustang0l 4 года назад

This makes no sense though.. Bitlocler locks the disk from editing. How is the disk getting removed? I am looking to dual boot my surface pro 4, want to add Linux, but I see that unless I remove Bitlocler I cannot do this. No idea where is my bit locker code or what, is it in the manual for surface pro. I remember ages ago, adding a dual boot on his laptop, and the original partition and recovery were just not formattable or deletable.

@CSSC0der 4 года назад

You CAN delete it all, so in essence the tablet just becomes a HDD. As you can see that's what i did in the video, then loaded windows 10 and installed all the drivers

@CSSC0der 4 года назад

Your not editing it, you are removing it

@danagulyedilkhan6982 3 года назад

thankssthanksss

@biggeesmalls1 Год назад

This looks like it only works if you have another pc?

@lohnro 4 года назад

Just a comment on the speed of the download. Over past few months I have noticed a slow down of the setup files, does anyone know the exact size of the file.. thanks for the vid. Cheers Gary

@CSSC0der 4 года назад

It was crazy slow, no idea why, I had fast connection but seriously took 4 hrs

@lohnro 4 года назад

www.techradar.com/news/windows-10-is-falling-apart-so-its-a-great-time-to-fall-in-love-with-a-chromebook

@lohnro 4 года назад

@@CSSC0der yes it seems to be getting bogged down with all the updates. Anyway thanks for the find, will come in handy. Cheers Gary

@alia-xj5lv 2 года назад

My keyboard and touch screen stops working as soon as I put in the flash drive… help please!!

@AbdulHadi-bg1uh 9 месяцев назад

you save my life bro

@CSSC0der 9 месяцев назад

So happy to help !

@Itsme-zb1ct 2 года назад

Thanks a lot you saved my tablet, it has been locked since 2018 hahahahaha You are the best

@CSSC0der 2 года назад

Yeahhhhhhhhh so glad I could help

@g8way2k1 4 года назад

Just to clarify - Will this get me into a laptop running 8.1 that the owner forgot her admin password. Not concerned about wiping the drive clean. After which, she'll have Windows 10? I've got the time to do this. Right now, this laptop is useless. Thanks CSS.

@CSSC0der 4 года назад

That kinda the same issue I had, so I don't see why that wouldn't work. Basically you are wiping the internal storage of everything then reinstalling the operating system

@inbalkugler6643 3 года назад

After doing that all my data is deleted?

@MrJ0mmy 2 года назад

mine has just boot to a screen saying it enter the system password

@danielhussey3631 2 года назад

I got myself stuck in Recovery Mode on the same type of device (and no way to get out!). I'm going to do exactly these steps, but wondering, did it ask you to type in your Windows 10 Product Key when you installed the new OS? My device doesn't have one on the device itself, but hoping that because it is clearly an OEM product, I won't have to? If not, I need to figure out how to recover the Product Key before I do this process.

@CSSC0der 2 года назад

No it didn’t, as my mate couldn’t find it.I think they come pre activated don’t they, so it will be embedded within the OS

@yikes2180 11 месяцев назад

Can someone help me? My Microsoft Surface Pro 4 are prompting me to provide a school email in the setup process, I already did what in this video says, and the reimaging process but nothing works, it still prompting the same. I hope anyone can help me. Thanks

@macraalexandru1870 6 месяцев назад

I tried step by step, will not boot from my stick ,what to do? thanks

@rocajay5 3 года назад

Hi - I got the same issue but I dont want to lose all my files - what do i do please?

@CSSC0der 3 года назад

I couldn't find a way to retain all files, the guys pad who it was didn't need them, so I didnt do that much research on it, sorry

@yaduvendradalal6389 Год назад

could you find an option to retain the files?

@falkondezigns5397 2 года назад

My bios is locked. What do I do?

@SellersPremium Год назад

MANY THANKS YOU A GENTLEMAN AND A SCHOLAR👍

@CSSC0der Год назад

Here to help mate.

@gingeroutlaw3017 Год назад

Hope this helps me as soon as I charge it 😌 🙂 🙏🏽 I will report back too

@leeg7121 2 года назад

Couldn't delete the partition it told me BitLocker was on.

@marciojamarino Год назад

Did not work for me. After doing everything exactly as you did my drive is still locked, same as before.

@spencer9095 2 года назад

can't be any more than 32 gig either because file needs to be in fat 32

@hankmoran4187 3 года назад

i did this

@abdullahjavaid4838 4 года назад

I have a surface rt and facing same issue what should I do

@davidsitosuarezmartin9221 Год назад

Hi, I need your help please. My surface need a key also

@CSSC0der Год назад

Have you followed the video ?

@shanekim7706 4 года назад

Life saver.

@miketristanmagno9565 6 месяцев назад

Can anyone help me my surface does not want to recognise my usb flash drive

@TheTacojim Год назад

Fucking legend! Thank you, this worked!

@diegobilly1008 Год назад

Hello, do yoou know how to disable, reset, clean UEFI password? Can you help? Thanks

@Techminat0r Год назад

I have the same question here. This method only wipes the HDD but the UEFI/BIOS password is still intact. How to get rid of that? I see he replied but his reply isn't expanding to show it. Did you manage to erase the UEFI Password and get into the BIOS?