How to Restart or Factory Reset your Sony Android TV™ or Google TV™ 

Mine as well I think i wil buy samsung

Hello, How did you fix it? Mine is doing the same thing, and I can't find a solution.

Hi Vic, Thanks for reaching out, and we are sorry for the inconvenience. The KD-43XD8099 appears to be a non-US/CA TV model. On this site, we can assist customers in the US and Canada. For further assistance regarding your product/concern, we highly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. - Romeo

Hello Muhammad, thank you for reaching out to us with your concern, and we are really sorry for the inconvenience. On this site, we can assist customers in the US and Canada. For further assistance regarding your product/concern, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Thanks! - Romeo

@@SonySupportUSA Unfortunately my sony Bravia is stuck in a continuous loop of restarting ever since software update. Tried factory reset, now it’s stuck in continuous restart loop the moment it reaches welcome screen. Android OS is very slow, Typically taking around 3-5 minutes to reach the welcome screen Restarts=> sony logo=> android logo=> Bravia logo=> welcome screen => Restarts Kindly help

Me too it literally becomes a brick

Hi Motivation For Live, we're sorry to hear that. Please provide the complete model number of your Sony TV and your current location so we can assist you. Regards, David

Hi Shuja Rahman, we are sorry to hear that. Can you provide the complete model number and your current location? We will wait for your reply. Regards, David

@All About The Fish, Thank you for your message. On this site, we can assist customers in the US and Canada. For further assistance regarding your inquiry, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Thanks! - Romeo

Hi crazychic210, We're sorry to hear that you're having issue with the TV. We apologize for the inconvenience. What other devices are connected to the TV and how are they connected? We recommend following the troubleshooting steps below: 1. Make sure both the TV and other device are turned on. 2. While turned on, unplug the power cords for the TV and device from the electrical outlet. 3. Disconnect the HDMI cables from the TV and other product. 4. Wait 60 seconds. 5. While the HDMI cables are disconnected, plug the power cords back into the electrical outlet. 6. Turn on the TV. 7. Re-connect the HDMI cables. 8. Turn on the HDMI-connected product. In the issue still persists, follow the troubleshooting steps from this link: www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x950h/articles/00202018?cpint=spt-tv_triage_00200862_restart I hope this helps! Jay

@@SonySupportUSA Unfortunately my sony Bravia is stuck in a continuous loop of restarting ever since software update. Tried factory reset, now it’s stuck in continuous restart loop the moment it reaches welcome screen. Android OS is very slow, Typically taking around 3-5 minutes to reach the welcome screen Restarts=> sony logo=> android logo=> Bravia logo=> welcome screen => Restarts Kindly help

Hi@@vasanthadavid, We regret to hear you are having an issue with your BRAVIA after a software update. To isolate this issue, you can follow the guide from this link: www.sony-asia.com/electronics/support/articles/00175033. For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in the Asia Pacific region: www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your concerns. Regards, Vincent

Hello Jefri Yanto, You may find this link helpful regarding your concern. www.sony.com/electronics/support/televisions-projectors/articles/00090165 Regards, David

Hi PN AaRav, we already replied to your other post. Please check your notifications. Thanks! - Romeo

Hello PN AaRav And AthaRav, Thank you for your comment. We sincerely regret to hear you are encountering an issue with your Sony TV. May we have its exact model number as well as your current location so we can best assist you? In the meantime, if you have a Sony Android TV, please follow the steps provided on the link below: www.sony.com/electronics/support/articles/00166315 We are looking forward to your reply! - Romeo

Hi Sharath Bhavanam, we do apologize for the inconvenience. Press the HOME button, then select [Settings] - [Device Preferences] - [Reset] - [Factory data reset]. NOTE: Performing a factory reset will delete all of the TV’s data and settings (such as Wi-Fi and wired network setting information, Google account and other login information, Google Play and other installed apps). For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Regards, David

@@SonySupportUSA i'm experiencing the same problem. I factory reset the tv several times and it just reboots . it says storage is full. I tried to erase apps but they come right back. I tried everything. The TV either reboots before I can erase or it brings the apps.

Download latest firmware file and extract the .pkg in root of USB Drive (I had FAT32, NTFS should also work I guess) Rename firmware file to upgrade_loader.pkg - so this was what basically that guy said in the video. If the default file doesn't start the android installation, rename it to this. Pull out TV plug and wait for 2 min Put the USB Drive in USB1 slot (probably any USB slot should work) Plug-in TV (do not turn ON, do not press any button at all) Firmware installation should start from the USB and you should see that "do not plug out" image. Installation might take upto an hour but can sometimes take upto 8 hrs, so just leave it there. Once/if the installation finished and you're greeted with the setup screen, take out the USB drive Highly recommend doing a Factory Reset from TV's menu but not necessary. Just remember, if you're doing factory reset, do not keep that USB drive plugged in, or the firmware will start re-installing from that USB Hopefully this saves somebody's day. I went through all this trouble not because I couldn't afford a new TV but rather it bothered me that hardware is perfectly good but a software glitch broke it (yeah, I'm a bit nerdy). In a perfect world, every TV should have a separate firmware just for HDMI input, anything else should be on top of that. TLDR: Extract the latest firmware on root of a USB drive, rename the firmware file to upgrade_loader.pkg, put it in TV usb slot, plug-in the tv to power (do not turn on the TV or press any button). Firmware should reinstall from USB

Hi Lokesh Chittoori, We're sorry to hear about the issue of the TV. We apologize for the inconvenience. Refer to this link to isolate and resolve the issue of the TV: www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x850g/articles/00200862. Regards, Jay

Hi DrankReliant, Please provide us with the model number of your unit so we can better assist you. To locate the model number, refer to the link below. www.sony.com/electronics/support/articles/S1F0264?layout=standalone Regards, Sam

@@SonySupportUSA KD-55X750H

Hi DrankReliant, Thanks for the information. If you have a KD 750H series TV and have updated the firmware to version 60104 or higher, you can access and perform the Factory Data Reset feature on the TV's settings by: -Press the HOME button, then select [Settings] - [Device Preferences] - [About] - [Factory data reset] - [Factory data reset]. -Select [Erase everything]. WARNING! Performing a factory data reset will remove all settings in the TV including apps, channels, and wireless network settings. For more information, please refer to this link: www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x750h/articles/00159487 Please reply on the thread if you need or would like additional support. -Ralph

Hi DrankReliant, Thanks for the information. If you have a KD 750H series TV and have updated the firmware to version 60104 or higher, you can access and perform the Factory Data Reset feature on the TV's settings by: -Press the HOME button, then select [Settings] - [Device Preferences] - [About] - [Factory data reset] - [Factory data reset]. -Select [Erase everything]. WARNING! Performing a factory data reset will remove all settings in the TV including apps, channels, and wireless network settings. Please reply on the thread if you need or would like additional support. -Ralph

Hi DrankReliant, Thanks for the information. If you have a KD 750H series TV and have updated the firmware to version 60104 or higher, you can access and perform the Factory Data Reset feature on the TV's settings by: -Press the HOME button, then select [Settings] - [Device Preferences] - [About] - [Factory data reset] - [Factory data reset]. -Select [Erase everything]. Note: Performing a factory data reset will remove all settings in the TV including apps, channels, and wireless network settings. For more information, please refer to this link: www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x750h/articles/00159487 Please reply on the thread if you need or would like additional support. -Ralph

Hi mourgos1234, We're sorry to hear about the issue you are having. Please provide us with the exact model number of your Sony TV and your current location so we can help you out. Thanks! -Sam

Thank you for contacting Sony support, we're sorry for the issue you're having. Please provide us with the exact model number of your Sony TV, so we can better assist you. Refer to the following link for the steps on how to locate the TV model number, www.sony.com/electronics/support/articles/S1F0264?layout=standalone. We are looking forward to your reply! Regards, Gerson.

Hi Patrick Ryan, We're sorry to hear about what happened to the TV and we apologize for the inconvenience that this may have caused. In this case, you can follow the troubleshooting guide from the link below to isolate this issue: www.sony.com/electronics/support/articles/00166315 www.sony.com/electronics/support/articles/00163301 You can also contact us through our website, please find Sony Electronic’s Support information: Go to sony.com > click on “Support” > scroll down click on “Contact Support” > click on [TV & Projectors] > click on “Chat Now” or you can call us directly in the phone number under “Phone Support”. I hope this helps! Jay

@@SonySupportUSA You know, your trouble shooting tips do nothing for this issue.. I got the TV to come back on for 3 days and today randomly it's back to being messed up again. Funny how Sony will say they have customer service or live chat to help you, just so others reading will feel like they have help when they need it. But the reality of that is as soon as you're out of warranty, all the do is tell you to have your tv serviced by a repair shop and they will give you a number to a sony service center. That's it. They will tell you how to reset the tv, but that's the problem, that doesn't work. And, there's no sony service centers in my state.. This is a known factory defect, but sony knows nothing about it and won't admit it.

Hi Dee Bee, Thank you for bringing this to our attention, and we are sorry for the inconvenience. Could you please reply to this thread with the exact model number of your TV and your current location so we can better assist you? In the meantime, please try performing a power cycle by unplugging the power cord of the TV for 2 minutes, then plug back in to refresh the content of your TV and see if it resolves the problem. We are looking forward to your reply. Best regards, Romeo

My tv is not responding at all does not matter what i do😭

​@@rilanakarima Please provide us with the model number of your Sony TV and your current location so we can better assist you. Thanks! -Sam

Same here guys, 2 weeks ago, just like that, it slowed down.

My tv is dead wont turn on anymore Not responding to remote or the buttons on the tv I have a sony andriod tv big one

Hi @Vasantha David , We regret to hear you are having an issue with your BRAVIA after a software update. To isolate this issue, you can follow the guide from this link: www.sony-asia.com/electronics/support/articles/00175033. For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in the Asia Pacific region: www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your concerns. Regards, Vincent

Hi @Vasantha David , We regret to hear you are having an issue with your BRAVIA after a software update. To isolate this issue, you can follow the guide from this link: www.sony-asia.com/electronics/support/articles/00175033. For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in the Asia Pacific region: www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your concerns. Regards, Vincent

Hi Darko Mišak, we're sorry for the inconvenience. For us to better assist you with resetting your remote, please let us have the model number of your Sony TV. It would also help if you can include a little bit more detail about the situation you faced with the TV or supplied remote. Thanks! -Jess

@@SonySupportUSA The other night I turned off the TV normally. The next day I want to turn on the TV but I couldn't. I changed the batteries on the remote but nothing helped. Then I reset the tv but I can't set the language, state and stuff because it doesn't work remotely. The TV model is KD-55XE8505

Hi Darko Mišak , We're sorry to hear about this issue. You can isolate this issue by troubleshooting the remote control and the TV. In this case, please follow the troubleshooting steps from this link: www.sony.com/electronics/support/articles/00132426 www.sony.com/electronics/support/televisions-projectors/articles/00153674 I hope this helps! Jay

Hi j.a vee, Please provide us with the model number of your Sony TV so we can better assist you on how to get to the storage and reset option. Thanks! -Sam

Hi Allan Liu, We're sorry to hear about what happened to your TV. This is definitely not the experience we wanted you to have on our products. We apologize for the inconvenience. The brand new TV comes with a one-year limited manufacturer's warranty. Please check the troubleshooting steps to diagnose the issue of the TV: www.sony.com/electronics/support/televisions-projectors/articles/00200862 For more details, please enter your query in the search bar on the main Sony support website. www.sony.com/electronics/support I hope this helps! Jay