Dear lord......is the meta business suite the same thing as the business manager? I DO NOT WANT FAKEBOOK ADS!!!! How can this be done wihtout handing Fakebook a credit card number?!!!
I read on the Shopify guide that you need an ads account that will administer the business manager account, do I need it and where can I find a video for that ?
You will need an account to promote any of your products on Facebook or Instagram. You can read more about the requirements and setup here: shopify.link/MPbk. We also have a lot of information and even courses on running ads with Facebook, if that is something you're interested in doing in the future: shopify.link/eWLK. When it comes to domains, if you do not plan to have a storefront and you'll just be using social platforms to sell your products, then you do not need to buy a domain. Domains are used when you want to have a storefront and have customers go to your store to place orders. I suggest checking out this great article about social commerce so you can understand the process more: shopify.link/Npa8.
can’t add the “VIEW MY SHOP” button from my creator account on Instagram, I have the products and can tag them but don’t have the action button that allows me to add the view my shop button
Hey guys, please note that the free trial promotion has changed. The free trial period is now for 3 days, after which it will cost only 1$/month for the next 3 months!
Hi, someone knows who to get the KIM KARDASHIAN shop concept? Where you click in SHOP and then you have 2 different options in to choose, like 2 different stores. Im trying, but the store of my bussiness appears in profile but as it is mine, i want that the shop appears in my profile but with the name of my bussiness nott my useername. Someone knows?
Hi, Flor! The shipping rates you set up in your Shopify admin will sync to Facebook & Instagram. You can set up rates within Shopify that are based on the order's weight. More information on setting up shipping rates can be found here: bit.ly/2WwyrlY. That being said, I recommend reading over this guide for more information on checking out with Instagram: bit.ly/3RlbDB3. For example, carrier-calculated shipping rates aren't available when customers check out on Instagram so that will be something to keep in mind.
@@learnwithshopify Thank you! I looked at the video. I'm going to need to set-up the shipping. I hope it gives me the option for media mail option for the books 📚.
Hey, I'm having trouble to add Instagram Shop. It says on Facebook Business "Items not showing". Do you know how can I fix that? Do I have to delete all the products and add them again from Shopify? Thanks!
Hi there! That's a strange error. I'd recommend getting in touch with our support team directly so they can authenticate you on your store and take a closer look at this issue for you: bit.ly/3aUNCvF. They'll be able to take a look at your Instagram sales channel and offer some troubleshooting steps.
Hey! Are you seeing any error messages about this? It may be the case that some products haven't been approved or are not meeting the requirements: shopify.link/jo3q!
Thanks for the info. Feel free to use the "Get Support" option in the Facebook & Instagram channel in your Shopify admin, which will put you in contact with the correct team to provide help for this matter.
Hi, there! Great question. When you add the Facebook app bit.ly/3BhVN3M (or any app) to your store, a page will pop up telling you which permissions and information the app needs to access. In the case of the Facebook app, this includes accessing customer/store information and editing customer and store information. If you aren't comfortable with the required permissions, you can choose to not add the app to your store. For more information on app permissions, feel free to check out our help document bit.ly/3eqB8S0. Please let me know if you have any more questions!
When I tried to connect Instagram in shopify setting it’s says that ‘account is ineligible’. I can connect my Facebook shopping but not sure why Instagram won’t let me connect. Any suggestions?
Hi, there! When it comes to approvals for Instagram Shopping, this is something determined by Facebook/Instagram directly and Shopify doesn't have insight to the process. If there's an option to submit an appeal to Facebook, I recommend doing that first. If you've already submitted an appeal and haven't heard back yet, you can contact Facebook by following the steps on this page: bit.ly/3x125SH. I also recommend checking over this great blog post from Ced Commerce that might help to provide further information on the possible cause of your account not being approved: bit.ly/3KPvuoB. Please let me know if you have any other questions!
Hi, There. She is saying "have products in your Facebook catalog", so making sure you have them on Facebook before you try creating your Instagram shop. I hope that helps.
You will need to have a Facebook page in order to sell with Instagram. You can use Shopify without one, but since Facebook and Instagram are owned by the same company, they allow people to set up their products through Facebook, and then you can push them into Instagram.
Hey, Stu! The Meta Commerce Manager is the tool for your selling online activity with Facebook and Instagram. Meta has a help doc here: bit.ly/3Y6ZYaB which explains in more detail what you can achieve with the commerce manager. Do you currently own a Shopify store?
Hey Zak, thanks for reaching out. Let us know what you would like assistance with regarding your Shopify store, we would be happy to help! Looking forward to your response.
I would suggest trying to clear the cache on the browser to see if that does the trick: kb.iu.edu/d/ahic. If you happen to experience the same issue, you can attempt to use a separate browser. For example, if you are using Safari - try this action on Google Chrome.
I am sorry to hear about this occurring on the Facebook platform. However, we would be able to look into this a bit more by reaching out to our live support: bit.ly/3ttBpXi. Once you successfully login, you will be directed to our Help Center. Select the topic that you would like assistance with to locate the options to *Get Support* and speak directly with a Support Advisor about the connection.
My IG account has been rejected by Instagram and I’m not allowed to sell on IG shop. But, Facebook account is doing very well. I sync my Shopify account to Facebook with no problem. Why not IG?
Hi Jennifer. Thanks for reaching out. It looks like this feature is enabled for qualified accounts in the US. Have you tried creating a new post and toggling the product tag option? Feel free to learn more here: utm.guru/ue2f4
