How To Talk To Clients & Get To Yes: Role-play w/ Melinda & Mo

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Stay curious. Ask more questions. Be slow to give advice and stay in the diagnostic phase for as long as possible to build rapport. Focus your attention on what the other person sees a "home run".
Full Video: • How To Get Clients You...
Melinda Livsey
‪@melindalivsey1‬ (@melindalivsey on IG)
Mo Ismail
@moismai
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Host: Chris Do
Content Director: Matthew Encina
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Cinematographers/Editors: Stewart Schuster, Ricky Lucas, Jona Garcia
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Опубликовано:

3 июл 2024

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Комментарии : 162

@thefutur 3 года назад

Full Video here :) ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-lcs8zengUxU.html

@n.claudiufurca494 3 года назад

I wish I would have seen this video before my client's meeting. Lost two potential clients. Thank you for all the tremendous and helpful videos !!

@social8326 3 года назад

Hey Chris, 2 years ago I remember leaving a comment on this channel saying I wanted to pursue a creative career but I just wasn’t sure I was actually creative/innovative enough to make it. You basically told be that I should just give it a shot and see what happens. But I’m happy to say that I’m officially a graphic design student. My current designs you’d probably say are garbage but I’m actually having fun in my classes and experimenting with different styles. So thank you

@saranroy 3 года назад

Go ahead... You're the best 😊

@JiminyHCriquet Год назад

How's the last two years been?

@artoro8 Год назад

Any update?

@imagicarolina 10 месяцев назад

A real designer always says that about his work

@karansindwani 3 года назад

Melinda is giving a tuff time to Chris 😂😂 I have been following since she started... I can see visible change in her!! Go Girl ✌🏻

@thefutur 3 года назад

she sure was Karan. you noticed it too!

@islandgirlvscitygirl 3 года назад

This is a good role play. Clients ALWAYS want sales. ALWAYS, this is a great way to let them know what KPI's - metrics we HAVE control over. I'd love to see more like this ( a lot of my clients think social media = sales) where they ask for sales and you have to skrt skrt and explain to them it's a 360 marketing plan.

@gordacapivara 3 года назад

Hot damn, Chris is smooth as hell. Jeez, I was already picturing myself with him on a picnic with our Golden Retriever watching the sunset drinking ice cold beer. You can't just up and do that to people, Chris. I have a wife and kids. Control yourself.

@thefutur 3 года назад

Haha.

@wellnessleads 3 года назад

I love these role plays! Right from the beginning, you start digging and figuring out what the pain points are (she could do it in house but didn’t want to). Implementing these strategies into my own discovery calls.

@priyanshisoni5856 3 года назад

This guy is just crazy, loved the ideology behind his business and relationship 🤩Chris Do could make anyone learn anything 🤩

@thefutur 3 года назад

I’m trying

@segunkareem9012 3 года назад

'What makes your client happy'... My key take-away. Well done guys

@thienlc 3 года назад

It might be overlooked, but the song choice in the background makes me genuinely happy to have watched this

@mediasmithsllc3052 3 года назад

"All I want to do is find out what makes her happy. And then design the conversation around giving her exactly that..." Priceless. (this can definitely be great advice in a marriage as well). =)

@thefutur 3 года назад

Agreed

@jacobzatorsky Год назад

I COULD listen to Chris for hours. He just has this authenticity about his voice and the messages he shares. Thanks Chris for making us better humans

@theCreativeSav 3 года назад

I saw the full video, but I'm watching this again. It's that good. ❤️

@thefutur 3 года назад

hope the edit makes it easier to consume.

@theCreativeSav 3 года назад

@@thefutur even better ❤️❤️

@keltalztv 3 года назад

Since i discovered your channel my mentality seriously improved when it comes to design, branding and marketing. Thank you for being a mentor to me Chris Do

@amaarzafar 3 года назад

Thank you so much Chris! In the past two weeks or so that I've been watching your content, I've really found these role-plays incredibly helpful and informative! You've changed my outlook on how to close a client and cater toward them, whilst also getting the price you want and deserve. Please, continue to do more of these as they are super helpful and entertaining.

@VincitDesignCo 3 года назад

Gosh these role-plays are so helpful! I've watched previous ones over and over. So good.

@NokthulaMadondo 3 года назад

I've been binge watching past episodes with Chris and Melinda, it was so educational. I cannot wait to watch this new episode. Futur videos are like comfort food, they never disappoint.

@alayejon 3 года назад

I enjoy the approach Chris take every time to close a client. The one thing I learnt is not to jam pack the client with options that I think is ideal but learn what results they are looking for and craft a solution that suits those needs

@TheShahed97 3 года назад

So glad I discovered this channel. Just wow

@thefutur 3 года назад

Welcome to the Futur

@TheShahed97 3 года назад

@@thefutur goosebumps

@monica4158 2 года назад

I have never seen this style of video editing in sales training. It's innovative. Love the calmness and accuracy of this video. Also really loved the softening techniques. 💚

@WeirdIndonesianDad 3 года назад

I just built a creative and marketing agency as an another revenue stream of my company. I just secured 2 clients by simply following all chris' advice on the very first day. These contents are ridiculously gold Thanks chris

@craphtech50 3 года назад

Thank you so much Chris, I learnt that during the journey, it shouldn't be just about me, making the client feel comfortable and moving at his or her paste is also the key. Because the gives room for breathing

@hasnaindaudy4825 3 года назад

These role plays are always 🔥🔥

@szilagyipeter6698 2 года назад

The most beautiful thing is you can use this advice for any kind of human relationship, not only in design or business.

@yarensey0331 Год назад

hope I can watch more topics like this a client getting roleplay. It helps a lot. Thanks again!

@jasonng3239 3 года назад

Always learning from every episode. Awesome.

@JadeTrading 3 года назад

Ask yourself what you will regret not having done at the end of your life. Make a plan and fo those things.

@omaveric 3 года назад

Totally agree. You could just start and make a plan to see it through.

@TrentKennelly 3 года назад

These role plays are awesome! Great way to demonstrate the solutions to problems.

@America2gether 7 месяцев назад

I am Blessed to have found you. This is pure gold.

@thefutur 7 месяцев назад

Wow, thank you!

@davidjohnson.c 3 года назад

I definitely learnt to be more empathetic towards clients and focus more on what problem they have and being the perfect solution to it.

@jimmyjones5492 3 года назад

Sweet! Love the edits and straight to follow approach :)

@PoulavBiswas 3 года назад

I am really learning a lot from this channel. Thanks a lot for this. In this video I have learned to observe and get a good outcome from the client.

@EllyValentini 3 года назад

Came here wanting to learn how to talk to clients, and I'm leaving having a blueprint of how to better support my loved ones emotionally... Thank you guys s2

@danieladonis4519 Год назад

I learnt to prioritize my clients, and when we encounter a road block, i shoulod try and solve them. Thanks Chris

@thefutur Год назад

You're very welcome

@multimasterymarketing4768 2 года назад

Great video, love the engagement and how you kept control of the conversation.

@compulsiveinaction 3 года назад

This is so valuable, thank you for all the killer content ♥️

@aminasgari2961 3 года назад

Thank you so much, Chris I learned that I should find the "one result" that the client cares about.

@soulofmusic9465 Год назад

Chris that was extraterrestrial! Deepest thanks for what you do and how you do it!

@filmydhamaka4401 Год назад

Damn. This was insightful, I had never came across such video. And, that constant smile throughout the video reflects the confidence of what you are providing.

@ArtSzabo 3 года назад

Did anyone else almost cry during this? Damn that bg music man. If they would've gone full slow close up when he was talking about the picnic, that would be the end for me. Also amazing content lol!

@leonenskat8532 2 года назад

Amazing Value!! Exactly what i needed right now!

@noelfiji6932 2 года назад

Wow... I wasn't expecting dating tips at the end! Loved it!

@Mayank-rs7kg 2 года назад

The most important thing that I learned from this video is you must always focus on your client, instead you telling clients your vision ask them how you want to look things, what does success look like to you.

@yashadicey5553 2 года назад

This is such a helpful resource heading into my first client meeting ! Thanks :)

@bestkuchinghotels 3 года назад

I'm learning a lot from your videos. Loved the background music too. Tq @ChrisDo. Greetings from Malaysia

@jimmyle3068 3 года назад

We are watching a portion of a long form video about how to get a client to say yes to repurposing long form content into digestible chunks that has been repurposed into digestible chunks.

@thefutur 3 года назад

Haha yes.

@movingtar 3 года назад

The master at work. Fantastic content. 👏👏👏👏

@thefutur 3 года назад

Thank you

@vladislav_panin 3 года назад

Think about what would make your client happy and guide them to it. Brilliant!

@jadhavparth 3 года назад

Half of my watch later is filled with Futur Videos, the the videos I watch are videos which are under 30 minutes. More short videos please 🙏🔥🔥

@emmanuelchinatuka5119 3 года назад

Mr Chris you're so good... Thanks for the video

@KreatorSchool 3 года назад

The bg music almost made me cry

@DeSalesMeester 2 месяца назад

😂😂

@Dwayne_M 3 года назад

Very helpful great vid as always

@mookjais 3 года назад

Fantastic stuff!!

@Charlie_Alpha_Lima 2 года назад

The information you're giving us on how to talk to clients is absolutely priceless. You're doing the Lord's work Chris!

@andytataw5466 3 года назад

Melinda has gotten so much better at role play 👏👏

@thefutur 3 года назад

Yes she has

@agatainventio9464 3 года назад

Thank you so much Chris you're the man

@thefutur 3 года назад

Thank you 🙏

@stephaniesribeiroYT 3 года назад

When I starting watching the channel I was a graphic designer student, but now Artist, Art educator 😅 but still love to learn how to be more professional and business-like from the channel 👍🏻I was thinking about Keir McLaren, haven't seen him in the recent videos

@PabloContrerasFotoviajante 3 года назад

Funny to listen to your date analogy at the end. I always say that getting clients to say yes is like going for a date and getting that kiss at her house door. Great video, as usual

@thefutur 3 года назад

Thanks

@andywml 3 года назад

Really nicely done

@pascaldolan7171 3 года назад

Thanks, really appreciate this video, really nicely constructed ;-)

@ryanrmrz 3 года назад

You are just an inspiration dude! 🙈 #goals

@RodrigoTasca 3 года назад

Another banging video!

@pshm8436 3 года назад

I honestly love you guys, I watch all your videos religiously and am a huge fan of Chris Do and Ben Burns. With love, these "roleplays" are such an American thing to do, they're absurd, no risks, no stakes, and linear; I appreciate the tense background music though, nice try. If you're going to teach me how to talk to clients then just give me the points and I'll try them on the field, the video could've been 8 to 10 min long. That said, thanks for all the content you're sharing with us worldwide. Love you guys!

@thefutur 3 года назад

Thank you for the feedback Pablo.

@acefrondozo7615 Год назад

Every second of this clip is definitely worth to watch! I love the mirroring and labeling techniques Chris doing to validate, empathized and being able to see the world in the clients! Your so good at these! Can you recommend me a book or any resources I can use to drastically develop the skills of mirroring labeling and the ability to acknowledge peoples emotions? Thanks and Happy New Year!

@thefutur Год назад

Happy new year!

@lestat602 3 года назад

Came here for the instruction....replayed it for the music in the background so...shhhhhhh im Vibin here

@joeweyman9161 3 года назад

This kind of client role play is so helpful. Thanks! Can we get a look at what the Deal Memo looks like?

@xpng115 3 года назад

When I heard she actually wanted video cuts, my heart sank. It was entire different set of expectations. Usually I will get pissed off and just conclude that this is not the right client. It was really enlightening to see how Chris turn it around. I think it’s only possible when we found out their pain points before entering to discuss about pricing and expectations. That makes a lot of difference. Thanks for reminding we should prioritise the one right in front of us. I’m selling something that makes me happy than what makes them happy. That makes me struggle. Thanks for the sharing.

@thefutur 3 года назад

glad you saw how to turn that situation around.

@minalbhandari5275 3 года назад

Why does this channel does not have 1 billion subscribers ?

@thefutur 3 года назад

we are patient. we'll slowly march towards it.

@minalbhandari5275 3 года назад

@@thefutur sure .

@RUNNINGWATER 3 года назад

Very subtle very caring

@saranroy 3 года назад

Hey Chris, you're the best, and the videos of Futur are *really* helpful. I had some questions. Should I practice conversation before engaging with a real client? If yes, how do I do that? And, thank you to all of you.

@nictegki 2 года назад

Thanks!

@LevAshin 3 года назад

i love the new guy at the end :)

@MuhammadHussain-ix9vk 3 года назад

Thanks Chrisdo

@juventushq675 3 года назад

The Cris Melinda series is changing my life....... Road to $20k 🤑

@jonatancordoba7984 3 года назад

Micro content video talking about a micro content video project. Love it.

@Groovychuks 3 года назад

Hey Chris, curious how you view this approach vs the diagnosing approach in your other videos? To me, the diagnosing approach is semi-structured, whereas this was unstructured. Would you say that is accurate? and what cues make you choose one vs the other? Thank you for your knowledge Chris-dono

@layarmediastudio 2 года назад

Thank a lot for the sharing The Futur. i have a question, what if the client said their want to do trail on us in a single video project ?

@patrickguanaz6767 3 года назад

Great!

@baysidephotography 3 года назад

What's long-form content? Could you give some examples, is that blogs or long videos or something? OK I listened past 4 minutes and I got that it's longer videos (sorry for premature questioning!) I'm an OKR coach (Objectives and Key Results) and I talk about objectives and metrics all day. I love that now I can do in my sales pitches. Brilliant, it seems a lot less daunting now. Thank you for connecting the 2 ideas. PS LOL @ the music at the end it made me grin - very good. I've subscribed.

@thefutur 3 года назад

No problem

@irenebirgita 3 года назад

Any logo critique (fans submitted) video again in the future? Love that series!

@thefutur 3 года назад

we are cooking up some ideas.

@irenebirgita 3 года назад

@@thefutur can't wait!

@clarkkent3864 3 года назад

Another incredibly useful video that gets an instant like from me! Especially the part about $. I get really awkward when I get to that part. Not anymore! Quick questions: is it a good idea to try to close on the first meeting? I saw a lot of sales people saying that you should have 2-3 meetings to create rapport . Did it ever happen to you not to be able to deliver? Promising someone a design that would increase conversion rates by 10% but it only increased by 4%. If yes, how did you handle it? Thank you ! You are a designer's best friend!

@thefutur 3 года назад

my approach is to get to a $ on the first meeting once I've established outcomes and expectations. Otherwise I'm wasting time. but it's not necessary to close on the first call.

@samasucreative 3 года назад

This was such a informative and helpful video. I have a question though, how can I transform this information to work in a cover letter or proposal? I'm new to freelancing and I use the site Upwork to find clients. When I send a prospective client a cover letter/proposal. I never hear back from them. So I'm wondering what I'm doing wrong. I hope I made sense there lol.

@RockstarCinema 2 года назад

I’m already thinking of the job and what it would take are these videos with baked in audio ? Lol 😂

@DBowen-os2cv Год назад

outstanding

@GoFarAway5338 3 года назад

Great thumbnail.

@idesign254 Год назад

Awesome

@YuriRadavchuk 3 года назад

Focus on client's happiness and guide the conversation in that direction.

@miriamegh 2 года назад

That cap, I NEED IT! HOW DO I GET IT. THE One Chris is wearing. Someone help

@BlackBoxStudiosGh 10 месяцев назад

I had the same client problem, At the end of the shoot They wanted 9 videos Contract says 3 videos But didnt wana argue With client since its Mitsubishi But i did what i had to do To the point they didn’t know What they wanted in the 9videos. It was heartbreaking 💔

@rockpockets2423 Год назад

I love you Chris Do.

@otherside1279 3 года назад

dude at last ik music is good but low it down like its so good I am listening to music only

@m.arslan257 2 года назад

Can you please tell me the name of the soundtrack being played at around 07:40 ?

@Jzguan 3 года назад

what if the client doesn't even know the numbers? CTR is strangers to many of the clients.. they just focusing on SALES result

@designsbyhiroki 3 года назад

Enjoyed the content. Background music seemed distracting to what this video was about.

@clarkkent3864 3 года назад

What happens if you fail to deliver the results promised? ie. Conversion rates don't go up as anticipated.

@faithnomore101 3 года назад

ask questions. what exact is it? let them tell you.

@thefutur 3 года назад

don't promise something you can't do or don't have control over. but charge enough so that you can achieve the results if you are asked for a guarantee.

@clarkkent3864 3 года назад

@@faithnomore101 thanks you

@clarkkent3864 3 года назад

@@thefutur thank you

@cutekisses01 2 года назад

make 'em clients happy :)

@tioluwanielesho1448 3 года назад

On a serious note...amongst other things, I learnt how to make a video feel a lot more emotional than it actually is

@thefutur 3 года назад

How so?

@tioluwanielesho1448 3 года назад

@@thefutur most of all...the BACKGROUND MUSIC, music really sells the emotion of a video

@darkmxk Год назад

I don't quite agree with the dating analogy but the rest is good ahah

@thefutur Год назад

What do you disagree with?

@darkmxk Год назад

@@thefutur Well... asking a girl what she wants to do isn't the right approach for dating as it typically makes you look wear and very undecided. Women don't like that. But I do see how the same strategy/thought process may work for business and handling leads.