I have a client who I do photography and social media services for. They've recently paid an agency to do videos for them. Barely any customers see the videos though, so I'm not sure what value the videos have. I want to help my client not waste resources on one-off videos that no one sees. Thanks for the direction, Futur guys.
I would love to see Chris play a beginner who started his own agency and want to make a cold call and see the approach. Because most of the role-plays done are Chris being the experienced gig who has a great portfolio and prospects come to him... What would be the other way around. Please try this. Love from India ♥️
No, not to this specific video... I would love to see, how a beginner can make a cold call to a potential prospect and to get them engaging by asking questions, because in the cold call the beginning would be very tough as a beginner. Keeping someone who started their own agency and trying to get potential clients. This will help us a lot who are not the level as Chris.
@@vinodkrishna8842 18:30-19:42 watch that clip again. you don't need to be at Chris' level to care about the client. With enough practice and improving your interpersonal communication, the client will see your ability to care. I think that is what gets you in the door, nobody really wants to partner with someone they don't trust has their best interest at heart. start there. best of luck! sincerely, another beginner
@@vinodkrishna8842 perhaps practice! Have you considered role playing with a friend or family member? One of the most important things I learned as a much younger man I will now pass on to you. “Accept this truth now: do not fear failure, it will always be a part of your life. BUT Do not let failure define your life or who you are. Once you embrace that failing and making mistakes is a part of learning, you will not fear failure or rejection, but you will be able to be fully present in mind and learn from the mistakes and therefore stay humbled.” My advice: A. Practice A. Be confident, this comes from preparing yourself and skills well. B. Make the call
The listening prowess of Chris is so fine tuned. I see how he’s storing certain important information from Moh and throwing it back at him to make Moh think deeper about the problem. Wonder how many years of practice it takes to be this intentional about listening and asking the right questions. Thanks for this video, I guess the more we listen the easier it becomes to implement 👍🏾👍🏾👍🏾
I think this was from the same Clubhouse room that I got to talk to Chris in. Thanks again for all your help and it's a pleasure to be a part of the 1 Billion initiative!
I enjoyed listening to this conversation from Clubhouse. Well questioning and getting to the root of the problem is crucial, and I like the way he is handling it. Very insightful!
True Aikido-style “sales”: receiving, exposing, and using a clients own leverage to get them to “submit”. I’m right in the middle of a client discovery conversation just like this, super helpful!
Hello Futur, I would love if Chris can answer on this question: Does he actually think about difference in the economy between Countries when doing role plays, or when giving advices for young creatives? It souds really basic, but I am not sure if it is. Someone would say that everything is the same, only the economy of the country is lower than in America for example, and than the prices for the service for example here in Montenegro are proportional lower than what designer would charge for a service, but I find it very difficult to understand. I feel like the people in low economy or small countries like mine are thinking different about design and it's value compared to maybe Germany, United States or Sweeden for example... What are your thoughts about this?
@@Ash-ww8xg Well, I guess if your work and portfolio holds up to what you say your work is worth, than no. The problem is that a lot of us does not have the portfolio and work behind our names to stand behind the money we want to charge... to be honest.
@@thefutur Thanks for your answer. You just made me realize that I need to work harder on my portfolio, presentation of what my company is capable of doing as creative studio... Than if I say it is 20k, than it is 20k...
You know I've been watching too much Futur TV when now I'm Watching The Voice and I keep thinking about how Chris Do would try to convince an artist to work with him if he were a judge? 😂
UX don't charge for simply Design. UX charges for writing stories, observation notes, essay, user journey. All these are 'UX Doing'. Avoid underselling services unintentionally. (Screenwriter)
I didn't know i needed to hear this video until i started it, such a life saver 😭🙏❤️ Always hearing "not big deal" with "not cheap quality" and it usually confuses me so much, thank you 😭❤️❤️❤️❤️❤️
This might be one of the most valuable pieces of sales content I've seen. Overcoming objections in sales has always been one of the most difficult things to execute properly especially when you're inexperienced, sweaty, and on the spot. Thanks, as always, for helping us see the big picture and understand the thinking behind both sides of the interaction. Gonna be watching this one a couple of times.
Any way possible for longer role plays sales videos like this? I would never get enough to listening Chris and Mo like this. It is so in-depth and detailed.
These roleplays are always so valuable, great way to address such a common problem. Very grateful to be part of the 1B. Thanks Chris and the Futur team!
Great stuff, now I gotta watch the Queen's Gambit. Keep on questioning and getting to the root of why they want or need something. This has helped me so much in my current setup. I'm asking more questions than ever and questioning things when I feel a disconnect.
Can this actually be recycled? I’d love to recycle clubhouse conversations but I think that is against their policy the last time I check but maybe the changed it now? Any input by anyway would be much appreciated.
@@thefutur Sure but Im talking about the app itself - last month when I went through their T&C it said that conversations on the platform cannot be recorded and recycled on other platforms. Im just wondering whether they have changed that rule
Hey i have a question, regarding photography for clients like a family who doesn't necessarily have a business, how does it work ? we can't apply that to a client who just wants pictures of their kids for example ? because they're not running a business so they don't have a business problem to solve. How to talk to them so they accept to pay a high price for photographs? thank you :)
Great video. Thumbnail didn't catch my attention when I first saw it, but after watching the new blair enns video, headed to twitter and finding out about clubhouse on Chris's profile (having never heard of it before) came back to watch these.
It seems Chris comes in really strong and defensive. I wonder if this was a real convo the client would think “this person feels like it would be tough to work with”. Thoughts?
Chris is really this difficult with his clients? I see where he’s bringing it from a sales perspective but it seems so against the grain. Edit: I hear what he says at the end about a “fumble recovery”, perhaps why it seemed confrontational.
it was the premise of the call where the client was not interested in allowing me to lead the conversation. but generally speaking, clients don't act like this when they call us because we are well positioned.
Why does this all sound so...philosophical, deep, serious, overcomplicated? Does it have to be this way? Why does this conversation sound like we're in a court room? Do we need to attach this serious tone to design? What's at stake here? Your life or what? Why you feel like my parent? Are you depressed? The air is hard to breath here...okay?
14:45 I’ve always called it “circumventing the ego’s defense mechanisms” haha … I never learned it explicitly but it’s something I intuited after reading lots of books on metaphysics and spirituality
This approach can work really, However, many times you are not dealing with the person who call the shots. I see this type of conversation working with a CMO, but most of the times with a big client you are talking to someone many many levels below the cmo, and they are in no position to talk about strategy, just executing projects. So how to deal with that? you cant just say "let me talk to your boss"
Uh! Props to dealing with this type of client, but for me I’ll just be rolling my eyes and bailing out. To me, I’d just go to work with clients and projects that really matter and have a real impact and not just wasting time in a pissing contest with his competition, while trying to get me to do it cheaply. In all honesty, life is short, I’d rather be spending time with family and friends than trying to convince someone on a stupid premise. Been there and no money in the world is worth another’s pissing contest.
Amateurs act and react based on scripts and templates, but professionals will first find out the big picture and act and react according to their 'findings'
11:33 Shoot a video and plan for 30 second cut down pieces for social "tasty, bite-sized pieces" Stretch a loaf of bread over 14 slices rather than eating it whole.
mind blown..Where can you get anything like this elsewhere? I want to be a good listener like that and a communicator like that and how to explain like that..
Am I the only one that finds this entire conversation cringy? There are clients that want your services, this kind of client will forever ask for more than what they will pay for. Why spend resources on a client that will only be a headache vs a client wanting to throw money at you? Opportunity costs are real and this is a definitive example.
i do sound design, audio edits, and music production, and i always go to your videos (especially this one) when i have a meeting with a potential client and try to emulate how Chris listens and converses. i don't usually get the project but i should be able to hit more home-runs with more practice. thank you for posting videos like this. it gives me a lot of hope to land on clients i can work with.
@@thefutur In a way, yes. But it’s the thing that bugs me about WWPM. You generally HAVE to do some diagnosis in this phase even though you aren’t yet being paid, in order to prove to the client that you can effectively diagnose and that they can trust you. Whereas WWPM says not to do that at all. I get that we do it in order to honestly figure out if we are a good fit, but I strongly doubt clients see it that way even when you tell them. In their mind they are testing you. So, it is pitchy in a way, but that way is one I can’t see a way around. I also don’t disagree with doing it, but I’m interested in how/if it adheres to the point of giving away thinking for free when you get this deep into it.
