How To Use Your Standalone HIVE Thermostat - Pro-Tect Heating & Plumbing Ltd 

Glad it helped

Glad we could help

Great, thanks for the positive comment

Hi, ours doesn't work on schedule times. It works fine if I manually put the hot water and heating, but it doesn't work at all for the scheduled times I've put in. We have a conventional boiler, not a combination boiler also.

Thanks for the positive feedback :)

Thanks for the positive feedback :)

Hello, its great you found it helpful. The problem could be to do with the heat source in the room is not reaching that temperature ie radiator output.

Hi Ronnie, If you are not going to use the hub you need to put it into (standalone mode), this is quite straight forward if you google it but in a nutshell.... Press the button on the receiver and hold it for 10 seconds until it goes white, it will then just work on the thermostat without the app , hope that helps.

Hi Jackie, If that didnt work the best thing would be to give Hive support a call as it may need a reset on the account, let us know how you get on?

@@pro-tectheatingplumbingltd6192 Thanks

Hi you need to move the previous days time back as its conflicting with the previous day if that makes sense

How do you set the time?

Hi, basically yes ! You can also get a stand if you didnt want it on the wall.

yes thats corrrect but you have to put it into standalone mode

Good luck with that, the engineers love this it is so easy to install. I suggested this to the sales person "BG" that called to the house he got very agitated.

It usually means ice or frost

You can set up your own account and use the app, you will need a hub

If you have the app you can change it manual via that.

No

Did you find out how to do this? I am struggling with the same issue

Hi Ian, hope you are sorted now but if you have the hub to connect it should do an update for you.

@@pro-tectheatingplumbingltd6192 Yes, thank you. All sorted :)

I spent HOURS looking, called HIVE (who were rather useless) and eventually figured it out. It completely baffles me that NONE of the YT videos or pages online I could find cover this clearly and comprehensively. Here it is: How to set the Hive Thermostat time when the setup is STANDALONE, i.e. when no hub is involved in the system. 1) Follow the "standalone" installation instructions from Hive (available in several pages, search "hive Activating stand-alone mode"). 2) the Thermostat will have a NEW feature under Settings which is "Date/Time". This feature is unavailable when the system is in "remote" mode as the idea is that the Thermostat gets its time from the internet, when in remote mode. The problem is that the system is SO BADLY ENGINEERED that you turn off the boiler or the router or the hub or the thermostat (e.g. to change batteries) and it takes HOURS and some times DAYS to recalibrate the time when in "remote" mode. And of course the time being correct is CRUCIAL to the entire concept of "scheduled" heating. How to set the Hive Thermostat time when the setup is REMOTE, i.e. when there is a hub involved in the system. THERE IS NO WAY TO FIX THE TIME MANUALLY, as the Thermostat is designed to HIDE the Date Time feature of settings, as it's meant to fetch date-time from the internet. The only way I managed to fix the time in remote mode is: disconnect hub router off boiler off batteries off thermostat boiler on, wait 3 mins router on, wait 5 mins connect hub (usb power to router, plus ethernet cable to router) batteries in thermostat At this stage it may STILL show the wrong time but after a few hours it SHOULD recalibrate Hope this helps someone.

I spent HOURS looking, called HIVE (who were rather useless) and eventually figured it out. It completely baffles me that NONE of the YT videos or pages online I could find cover this clearly and comprehensively. Here it is: How to set the Hive Thermostat time when the setup is STANDALONE, i.e. when no hub is involved in the system. 1) Follow the "standalone" installation instructions from Hive (available in several pages, search "hive Activating stand-alone mode"). 2) the Thermostat will have a NEW feature under Settings which is "Date/Time". This feature is unavailable when the system is in "remote" mode as the idea is that the Thermostat gets its time from the internet, when in remote mode. The problem is that the system is SO BADLY ENGINEERED that you turn off the boiler or the router or the hub or the thermostat (e.g. to change batteries) and it takes HOURS and some times DAYS to recalibrate the time when in "remote" mode. And of course the time being correct is CRUCIAL to the entire concept of "scheduled" heating. How to set the Hive Thermostat time when the setup is REMOTE, i.e. when there is a hub involved in the system. THERE IS NO WAY TO FIX THE TIME MANUALLY, as the Thermostat is designed to HIDE the Date Time feature of settings, as it's meant to fetch date-time from the internet. The only way I managed to fix the time in remote mode is: disconnect hub router off boiler off batteries off thermostat boiler on, wait 3 mins router on, wait 5 mins connect hub (usb power to router, plus ethernet cable to router) batteries in thermostat At this stage it may STILL show the wrong time but after a few hours it SHOULD recalibrate Hope this helps someone.

Yes you can , but if you have any problems you can put it into standalone mode anyway ( press the manual button on the receiver until it turns purpley/white )

Thanks you so much

No you cannot. If you do this you will never be able to have a proper time set in your Thermostat. Here is more info: I spent HOURS looking, called HIVE (who were rather useless) and eventually figured it out. It completely baffles me that NONE of the YT videos or pages online I could find cover this clearly and comprehensively. Here it is: How to set the Hive Thermostat time when the setup is STANDALONE, i.e. when no hub is involved in the system. 1) Follow the "standalone" installation instructions from Hive (available in several pages, search "hive Activating stand-alone mode"). 2) the Thermostat will have a NEW feature under Settings which is "Date/Time". This feature is unavailable when the system is in "remote" mode as the idea is that the Thermostat gets its time from the internet, when in remote mode. The problem is that the system is SO BADLY ENGINEERED that you turn off the boiler or the router or the hub or the thermostat (e.g. to change batteries) and it takes HOURS and some times DAYS to recalibrate the time when in "remote" mode. And of course the time being correct is CRUCIAL to the entire concept of "scheduled" heating. How to set the Hive Thermostat time when the setup is REMOTE, i.e. when there is a hub involved in the system. THERE IS NO WAY TO FIX THE TIME MANUALLY, as the Thermostat is designed to HIDE the Date Time feature of settings, as it's meant to fetch date-time from the internet. The only way I managed to fix the time in remote mode is: disconnect hub router off boiler off batteries off thermostat boiler on, wait 3 mins router on, wait 5 mins connect hub (usb power to router, plus ethernet cable to router) batteries in thermostat At this stage it may STILL show the wrong time but after a few hours it SHOULD recalibrate Hope this helps someone.

Ha Ha not south african, a brummie !

Yeah I must admit, hands and the accent had me wondering.

I spent HOURS looking, called HIVE (who were rather useless) and eventually figured it out. It completely baffles me that NONE of the YT videos or pages online I could find cover this clearly and comprehensively. Here it is: How to set the Hive Thermostat time when the setup is STANDALONE, i.e. when no hub is involved in the system. 1) Follow the "standalone" installation instructions from Hive (available in several pages, search "hive Activating stand-alone mode"). 2) the Thermostat will have a NEW feature under Settings which is "Date/Time". This feature is unavailable when the system is in "remote" mode as the idea is that the Thermostat gets its time from the internet, when in remote mode. The problem is that the system is SO BADLY ENGINEERED that you turn off the boiler or the router or the hub or the thermostat (e.g. to change batteries) and it takes HOURS and some times DAYS to recalibrate the time when in "remote" mode. And of course the time being correct is CRUCIAL to the entire concept of "scheduled" heating. How to set the Hive Thermostat time when the setup is REMOTE, i.e. when there is a hub involved in the system. THERE IS NO WAY TO FIX THE TIME MANUALLY, as the Thermostat is designed to HIDE the Date Time feature of settings, as it's meant to fetch date-time from the internet. The only way I managed to fix the time in remote mode is: disconnect hub router off boiler off batteries off thermostat boiler on, wait 3 mins router on, wait 5 mins connect hub (usb power to router, plus ethernet cable to router) batteries in thermostat At this stage it may STILL show the wrong time but after a few hours it SHOULD recalibrate Hope this helps someone.