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HR| IT | Help Desk Ticket using Hesk | Free Software 

iNetwork365
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In this video you will find me configuring help desk using open source program called "Hesk".
SQL Scripts used in video
CREATE DATABASE `hesk`
DEFAULT CHARACTER SET utf8 COLLATE utf8_general_ci;
CREATE USER 'hesk-owner'@'localhost';
CREATE USER 'hesk-owner'@'127.0.0.1';
CREATE USER 'hesk-owner'@'::1';
SET PASSWORD
FOR 'hesk-owner'@'localhost' = PASSWORD('hesk123$%');
SET PASSWORD
FOR 'hesk-owner'@'127.0.0.1' = PASSWORD('hesk123$%');
SET PASSWORD
FOR 'hesk-owner'@'::1' = PASSWORD('hesk123$%');
GRANT ALL PRIVILEGES ON
`hesk`.* TO 'hesk-owner'@'localhost' WITH GRANT OPTION;
GRANT ALL PRIVILEGES ON
`hesk`.* TO 'hesk-owner'@'127.0.0.1' WITH GRANT OPTION;
GRANT ALL PRIVILEGES ON
`hesk`.* TO 'hesk-owner'@'::1' WITH GRANT OPTION;

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23 июл 2021

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Комментарии : 54   
@abbaschanna6628
@abbaschanna6628 7 месяцев назад
Thanks Bro,,,, loved the way you had explained step by step. I was looking for this since long time.
@namankhamparia9743
@namankhamparia9743 2 года назад
This is very awesome software i have never ever seen like this hesk having all the required things I am using his all feature from the month thanks HESK.
@razakalsharafy4708
@razakalsharafy4708 2 года назад
Does the Hesk email work with exchange server and AD?
@turqueti1
@turqueti1 3 месяца назад
Did you put on yourserver and make domain and then send for your costumers? Can you tell me?
@namankhamparia9743
@namankhamparia9743 3 месяца назад
@@turqueti1 earlier i used for my internal staff support for some month now i devloped my own
@MohamedSameer-t9g
@MohamedSameer-t9g Месяц назад
Am setup both software in my system. Now that localhost ticket raising portal is opening for everyone in my organization?
@slimshawn7019
@slimshawn7019 17 дней назад
Hi there, thanks for this vid. So i'm trying everything now as you doing it but i'm getting error #1007 - can't create 'hesk', database exists
@macomemes3401
@macomemes3401 5 месяцев назад
HOW TO MAKE IT ONLINE?
@turqueti1
@turqueti1 3 месяца назад
Hi, I have one question. Is it possible set up costumer user for open TICKET, or just that option before for open? thank you
@prafullsharma4657
@prafullsharma4657 2 месяца назад
Hey unable to create database it says database already exists any fix for that please? Need help urgently
@d3mist0clesgee12
@d3mist0clesgee12 2 года назад
thanks for the video bro, its helping me to decide which system to use / test, thanks again.
@d3mist0clesgee12
@d3mist0clesgee12 2 года назад
got it up and working, just now trying to fix Pop3 mail fetching, thanks again bro!!!
@muppogam
@muppogam Год назад
Could you help me to configure mail server
@d3mist0clesgee12
@d3mist0clesgee12 Год назад
@@muppogam Sorry, I couldn't get the email to create tickets from eMails.
@muppogam
@muppogam Год назад
Some configuration is required for receiving the tickets through mail
@muppogam
@muppogam Год назад
Does Hesk work installation is possible in linux?
@user-us7yh7jc5f
@user-us7yh7jc5f 7 месяцев назад
why it says in the error "cant create datababse 'hesk'; database exist"
@aahmed1259
@aahmed1259 6 месяцев назад
How did. You Access he or she. On remote control pc what tools do you use ?
@phonreaksmey359
@phonreaksmey359 2 года назад
Can you show how set up auto send email when create new ticket?
@YasirAli-sb8fr
@YasirAli-sb8fr 2 года назад
It's email notification is not working,, although it is configured correctly and connection successful message also appearing but not receiving any notification,, please help to solve this issue waiting
@muppogam
@muppogam Год назад
Could someone help on this.
@magosimediahub1503
@magosimediahub1503 Год назад
The script is not running
@omkar605
@omkar605 Год назад
I have done all the steps, but not able to connect to local host from another system from same network, Please help
@muppogam
@muppogam Год назад
Loaclhost will won't work. Use IP address
@dulneyho
@dulneyho Год назад
Used your ip addrsss with port number so that your requirement if fullfilled.
@TrungNguyen-wd8us
@TrungNguyen-wd8us Год назад
Great, thanks Bro
@razakalsharafy4708
@razakalsharafy4708 2 года назад
Sorry, I don't get it. What does your script do? This is the same Hesk functionality.
@fbifido2
@fbifido2 2 года назад
@10:32 - will everyone sees all the tickets, when they go to the site to submit a ticket ????
@muppogam
@muppogam Год назад
No you can login with private and rise tickets
@user-yz1pt7jf6y
@user-yz1pt7jf6y 8 месяцев назад
subject line to submit a ticket by email need help
@gokalpatsz313
@gokalpatsz313 8 месяцев назад
Hello thanks for this. How can i connect this program to active directory
@pentestassasins6052
@pentestassasins6052 Год назад
Why this script sql cannot running on cpanel
@footballhighlights9338
@footballhighlights9338 3 года назад
Cool,
@cursedstarr
@cursedstarr 2 года назад
Thanks a lot!
@markanthonyreyes9516
@markanthonyreyes9516 Год назад
Do you have next videos about how to access from other computers?
@iNetwork365
@iNetwork365 11 месяцев назад
Are you referring to access another workgroup computers?
@9841554468
@9841554468 7 месяцев назад
@@iNetwork365 I guess yes, I have a same question, in my office I can't open the url from another PC within same LAN network environment. Any suggestions how to replace localhost with an IP address so that other staff can access the url and be able to submit the ticket?
@BhanuPrakash-wf9mg
@BhanuPrakash-wf9mg Год назад
the users cant connect to the page, why?
@Shekaib0007
@Shekaib0007 Год назад
go to your firewall settings, Advanced settings, inbound rules, new rule, and allow connection for port 80, you will be able to access from other computers.
@muppogam
@muppogam Год назад
Does Hesk installation is possible in linux?
@inquisitive1911
@inquisitive1911 11 месяцев назад
Waste of time. Localhost does not work. Entered my IP address instead - Error: 'The requested host was not found'. The devil is in the detail. Cant get past this stage ...
@arbajbagwan3182
@arbajbagwan3182 Год назад
This tikiting tool use globali or locally??
@iNetwork365
@iNetwork365 11 месяцев назад
You can both ways. If its globally then you need public IP address . Also you will need at least an firewall to protect from malicious actors or hackers
@joesanglaraga2784
@joesanglaraga2784 5 месяцев назад
How to configure, that I can access outside my network?@@iNetwork365
@abhimanyuneupane9785
@abhimanyuneupane9785 3 года назад
how to backup database?
@dulneyho
@dulneyho Год назад
If you backup your database used osTicket system so that you can backup in aws S3
@darshangarje5970
@darshangarje5970 Год назад
this is comment
@9841554468
@9841554468 7 месяцев назад
How to replace "localhost" with an IP address to access by other user in LAN network/office environment? I tried replacing "localhost" with few of different IP addresses and it didn't work. Now it is accessible to my PC only, I can't open on another PC within same network. Please suggest.
@9841554468
@9841554468 6 месяцев назад
Update: I was able to replace the IP address and run it successfully, Thank you for the video, very clear instructions. Now I want to run on Ubuntu, do you have any video or suggestions, how to run in Ubuntu?
@user-us7yh7jc5f
@user-us7yh7jc5f 7 месяцев назад
why it says in the error "cant create datababse 'hesk'; database exist"
@prafullsharma4657
@prafullsharma4657 2 месяца назад
same did u get any solution for it??
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