osTicket is your gateway to free and open-source customer support excellence. Dive into this comprehensive video to explore configuration, administration, and expert insights for seamless implementation in your production environment. Unlock the full potential of this versatile support tool and navigate through our chapters for specific topics. Boost your customer support with osTicket today!
0:01 - Introduction to OS Ticket
0:08 - Theme Customization
0:13 - Mobile Accessibility
0:19 - Homepage Configuration
1:03 - Basic Features Overview
1:27 - Support Center Overview
1:50 - User Management
2:10 - Control Panels
3:30 - Admin Panel Configuration
4:51 - DNS and Security Settings
6:33 - Date and Time Settings
7:29 - Language and Localization
8:59 - Logging and Maintenance
10:02 - Ticket Configuration
11:14 - Ticket Attachments and Security
12:27 - Autoresponder and Notifications
13:09 - Queue and Ticket Management
14:30 - Task and Ticket Sequences
15:31 - Agent and User Management
21:21 - User Registration and Settings
22:54 - Knowledge Base and Customer Support
24:05 - Introduction to Automation
24:11 - Automating Ticket Assignments
24:17 - Creating Custom Forms
24:29 - Managing Help Topics
25:06 - Configuring Filters
25:38 - Service Level Agreements (SLA)
31:50 - Customizing Landing and Thank You Pages
33:09 - Customizing Email Templates
37:02 - Email Configuration
41:02 - Managing Agents and Roles
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10 сен 2024
