Independent Review of ServiceNow [Overview, Pros, and Cons]

Digital Transformation with Eric Kimberling

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ServiceNow is one of the hottest up and coming enterprise technologies in the marketplace today. If you are considering ServiceNow and want to know exactly what it is and if it’s a good fit for your organization, this video will help to give you those answers.
#servicenow #digitaltransformation
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29 июл 2024

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Комментарии : 32

@kylemacarthur9863 Год назад

Really cool analysis and summary. Very useful.

@thunderboltkid 8 месяцев назад

Thanks for posting, well balanced contextual assessment of SN. 👌

@fibssy7895 Год назад

Reporting, Graphs AND Dashboard is a massive functional strenght if you know what you are talking about. Performance analytics is way ahead of most other tools with integrated reporting capabilities. I do not agree that you classified it as a weakness. Other than that,, solid video.

@thermant8452 Год назад

Are you referring to the following: - look and feel of the reports produced - ability to create reports - ability to collaborate on reports - "live" reporting capabilities I'm also interested in this aspect of the tool, but I'm brand new to ServiceNow. I haven't even touched the system yet. I'm trying to do some research for my clients.

@minkiman Год назад

Actually all that is wrong. ServiceNow does offer SKU''s for asset (inventory) and financial (ERP), Manufacturing...etc capabilities specific to industry to run an enterprise. And yes its not easy to setup. its a 2 million dollar platform . It''s not meant for mom and pop shop, but for serious companies looking to invest in a solution that is not "set it an forget it". It requires a crew\team to run , maintain and meet changing business needs

@NetiNeti25920 Год назад

How I choose between ServiceNow or Salesforce? I'm looking to do certification. Salesforce is huge and starting to saturate. Tons of professionals already in the market. ServiceNow seems newer and less competition, however not as widespread. Looks like both were built for only one specific module, but then expanded into a full ERP system cloud.

@cjsport1254 8 месяцев назад

Great Explanation of the platform.

@erickimberling 8 месяцев назад

Glad it helped!

@yomomma2054 8 месяцев назад

Can SN integrate with SharePoint Lists?

@medaminehaji8801 2 года назад

Great video and topic, thanks for sharing 🙏🏼🙏🏼, ServiceNow can be compared to JIRA or BPMN workflow tools

@cmonster67 2 года назад

Not quite. ITSM systems also include inventory management, change management, service level management, contract management, configuration management and at times knowledge management facilities that are all integrated with the familiar incident and problem management facilities.

@friendoverse 11 месяцев назад

Golden

@cmonster67 2 года назад

Is it not still considered a Service Management system if not an IT Service Management system?

@Windchill22 8 месяцев назад

I understand ServiceNow has some project management/scheduling options. Would you recommend, or do you know if anybody is using ServiceNow as an NPD project management tool?

@cameronpeterson896 Год назад

Hey just want to say as a sales rep for servicenow, you absolutely hit the nail on the head across the board for your review

@nummer3sweden Год назад

are you high??? most of what he said simply wasn't true. He should do his research better.

@MM-ow2md Год назад

@@nummer3sweden Please give more info on what wasn't true. I'm researching this ServiceNow product so would really value your insights number3

@jaggyjut 2 года назад

Had a demo of the servicenow customer service platform and just wow. Best UI

@kylemacarthur9863 Год назад

Really? I have not seen the cool new UI!

@JamR0ck Год назад

Hi Eric, Thanks for this information. I recently received an opportunity to learn ServiceNow or Salesforce and doing some research of which to choose. Any recommendations or suggestions would be appreciated.

@kylemacarthur9863 Год назад

Just my personal observations because I looked hard at both too. BOTH are great careers. Salesforce takes >2x as long to learn (say 3 months vs 6) but total # of Salesforce jobs >2x as well. Salesforce with bigger # of people ahead of you means harder to be a star. ServiceNow fewer people already doing it so easier to be a star. BOTH will let you make money AND be a star in the end.

@JamR0ck Год назад

@@kylemacarthur9863 Thanks for responding. I decided to proceed with ServiceNow, today is actually my second day of class. Thanks.

@kylemacarthur9863 Год назад

@@JamR0ck I joined ServiceNow! What won me over was that I think the future is connected devices and internet of things which is exactly where ServiceNow has strength. Salesforce is top tool for salespeople but that is not the future. That was my thought!

@NetiNeti25920 Год назад

@shogun080 Год назад

i work for ServiceNow. Good objective analysis. thanks

@2PaweL 2 месяца назад

@ahmedsalaheldin6275 2 года назад

💪💪💪💪💪👍👍👍👍

@user-jl2xp3mv6c Год назад

Should be called Service Never!

@slavasavitsky Год назад

Having over 13 years of hands-on experience with the ServiceNow platform, I must admit this is a very weak and superficial analysis, which only consists of some "observations" that are not supported by any facts or numbers. It therefore leaves an unprofessional impression. If you want accurate information about the pros and cons of ServiceNow, reach out to an experienced ServiceNow implementation partner.

@erickimberling Год назад

Thank you for your feedback, though I disagree that service now partners are going to give an objective view of the weaknesses of the software.

@bonitabananas843 Год назад

NEVER FINISHED THE JOB. NEVER FIXED WHAT INDEPENDENT HOMES DID THEY NEVER SEALED THE WATER PIPES PROPERLY. SO UNDER MY HOME WATER FLOODS MILDEW. IM SO PIST IT MAKES ME SICK 14 GRAND AND THEY SCREWED A PERSON THAT CANT WALK. THEY RIPPED US OFF I BEEN TRYING TO GET THEM TO FIX WHAT THEY STARTED