Is your Support Service REALLY 'Client-led' - Or Is It ACTUALLY System-led and/or Practitioner-led? 

Is your Support Service REALLY 'Client-led' - Or Is It ACTUALLY System-led and/or Practitioner-led?
What are system-led support services? What are practitioner-led support services?
IN this video and podcast Alan comments on the prevalence of many support services that are described as 'client-led' or 'person-centred' but in practice are not. Often the priority focus is on fulfilling system outcome targets or practitioner agendas or both and the client's experience of the process is secondary. One of the ways this is de-prioritised is in the approaches to measurement of the 'success' or effectiveness of the service which will often also be system or practitioner defined and decided 'for' the client or 'about' them and their qualitative experience of the process is not considered. Alan outlines in the video the many ways in which this important distinction shows up.
Please leave any comments or questions you have about this video.
Alan Sharland has been a Mediator and Conflict Coach for over 27 years working in a wide range of dispute situations including neighbour disputes, workplace disputes, complaints (NHS, Special Educational Needs, University Student), group disputes and others. He was Director of a community mediation service in West London for 11 years and now runs CAOS Conflict Management. www.caos-confl...
Connect with Alan on LinkedIn: / alansharland
Train in the CAOS Model of Mediation:
www.caos-confl...
Train in the CAOS Model of Conflict Coaching:
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Check out and like the Communication and Conflict Facebook page: / communicationandconflict
Visit the Communication and Conflict website: www.communicat...
Books and ebooks:
How to Resolve Bullying in the Workplace: Stepping Out of the Circle of Blame to Create an Effective Outcome for All www.amazon.co....
A Guide To Effective Communication for Conflict Resolution - How Mindful Communication Supports Growth Through Conflict. Purchase the book at this link on amazon: www.amazon.co....
CREDITS
Outro Music: All Colours Pt 6 by Bob Holroyd, from album Hollowman: / hollowman
Any images are from pixabay.com